UPDATE:

UPDATE:
Got the price reimbursed via voucher after a month, so I increase the rating by 1.



Don't say that is VGN responsibility, because they put the responsibility on you.

COMPLETELY WEANNESS. After a closer look, it is actually pointed out in the small print. Quite UNINTUITIVE and USER-FRIENDLY nonetheless, MONEY CANNOT BE BACK. ABSOLUTELY INACCEPTABLE.

CUSTOMER SERVICE OF THE GERMAN RAILWAY COMPLETELY INCIDENTAL AND NOT COOPERATIVE. I WANT MY MONEY BACK!