We are Rodrick & Christina Mayberry. We were help...

We are Rodrick & Christina Mayberry. We were helped by Mr. Elkins and a sales man named Shawn, on Tuesday September 30, 2020.

We put a down payment for car letting them know we will be there in a week to purchase it.

Drove 4.5 hrs to dealership and the car was not ready for us. (Not to mention the 5.5 hours drive back home cause of traffic WITH NO CAR...)

Test drive and hear a rattling in engine

They tell us to go to lunch and they ll check it.

One hour twenty minutes later, we come back and they haven t checked the car yet.

Then, after about another hour they come back and say it s the parking brake and will take 400 off price. Then said they would take off 500. Then the manager proceeds to ask us what we thought would be a fair amount. We told them we prefer they fix it, then us. Then they offered 600 off the car. We told them to fix it cause it s for our daughter.

Manager says he ll reset it (parking brake) and leaves for another hour or more w the salesman.

They come back and say they re going to take it next door to the Ford dealer to check it.

15 quick minutes later they come back and say they can t consciously sell us the car cause it s the transmission.

This dealership let us drive 4.5 hours to get there thinking we were purchasing a car. A safe car. Waited over three nearly four hours for them to figure out what the rattling issue was with their own mechanics. They take it to another dealership and their mechanics figure out issue with in 15 minutes! We believe this manager, salesman and dealership KNEW the whole week we had the hold paid and the 4.5 hours we drove there....that they knew this car was unsafe and unsellable the whole time.

This dealership and it s employees are very incompetent or they do not care at all about their customers safety and time. Due to the fact this car is back online for sale to some other unsuspecting customer. We feel it is both after finding that out and will never shop for a vehicle at David McDavid Honda of Frisco Texas again.