Crowne Plaza Ottawa Review

Superb, a 4 +, only that the cleanliness of the rooms to review.

Nice enough. Getting a bit dated in the rooms. Housekeeping below average due to crusty hand cloth slung across the shower rod, bath towels being removed and not replaced, old crusty toothpaste on the edge of the sink, and the higher of the two soap dishes in the shower has clearly not been cleaned for some time ... Caked in soap and maybe mold ...
I did step on something sharp before I left. On inspection I found I had stepped on someone else's toenail clipping. Yay.
Quiet. Staff have been super friendly. Location is great for getting to Ottawa or walking by the river. Limited choices for room service but the burger was delicious, if a touch undercooked.

Convenient location for Ottawa, just a hop away. Nice view too.

Went there for a wedding. The venue was nice and accommodating.

I stayed here 9 days on a work trip. Customer service was generally good. Rooms were clean, although a couple of colleagues claimed about being in rooms with crumbs on the floor and, in one case, an old beer bottle box behind a curtain. One of the biggest problems with the room is the kitchenette. Although it had a fridge and microwave, there was absolutely no cutlery, plates, disposable wash sponge, or dish soap. I don t know many business people who travel with a full dining set. I had to pay out of pocket for dish-ware, soap, etc. When I asked reception for silverware, they gave me a plastic cutlery set. Seriously?

In terms of location, the hotel is a bit removed; however, if you have a car, you re just over the bridge from Ottawa and the parkway if you re looking to go to some of the nicer areas of town (Westboro, etc.). Parking is $20 per night. Tip: if you re planning on renting a car during your stay, I would recommend the nearby Budget. The owner allowed me to park my car back in the rental lot and avoid the parking fee.

Gym was reasonable enough although there s a great Anytime Fitness for any serious gym goer. You can even get a 7-day trial pass for first time users which gives you 24 hour access.

Anyway. This place would be a much better property with a few upgrades. Definitely required a basic set of plates, cutlery, dish rack, etc. if it is truly planning on attracting future extended stay travellers.

We got a deluxe suite and we parked outside. The restaurant ( Les 2 Bistro bar) the food was not that good.The wine ( Pian di remole)was a great Italian wine. We couldn't park down stairs because the car was too high up. Our check was a breeze and Lisa was great. Our suite was fantastic.

Decent location, room was large but not very well lit. Phone didn't work at all, let reception know but it wasn't fixed. This is a much older building and it shows in the room finishings, car park and more. Hotel staff were very courteous.

Pros:
Amazing bed. Probably one of the best night's sleep I've had.

Dark. Great for sleep.

Room looked good.

Quiet.

Cons:
Other members of our party got a bad room that smelled, floor was stained and the bed was bad for them. They rated it 1/5.

Hotel is nice the food aspect was very unsatisfactory

High quality, low convenances, $20 parking. No breckfast, no mini fridge, no in- room microwave, no on site sane affordable laundry. Not paying $60 a load, didn't work with us to room 3, got stuck paying for 3 rooms when 2 was all that was really needed.

They re not nice the food is not good you can not drink in the lobby it s just terrible

Room was clean although poor tv system, no towels in the room, no soap etc when I checked in

I did not stay here but have visited here for their brunches quite often. The front desk staff are stellar.

Was there for a new years party and stayed overnight. Service was good, food not so much. Rooms were clean and nice. Bathtubs need a remodeling.

The servers are great, the breakfast food was terrible.

Basic room. No amenities worth using within walking distance

I'm currently staying at the Crowne Plaza Gatineau-Ottawa. Nice spacious rooms, very nice facilities, overall, so far a good place.

Comfortable clean rooms but the common areas are dated and beat up and the restaurant has little to offer

Great comfortable stay. The staff was fantastic staff , providing great service. I would recommend to friends and family.

The parking lot is terrible. Took 30 minutes to get out because of traffic. There is no pay stations.

Very disappointed that our room wasn't ready until 4:30pm, which made us late for our event.

It was a good experience staying at this hotel. Beds are comfortable.

Everything was good, except having to pay extra for parking :(

The hotel is lovely...quite and beautiful views..we are about to back for our third visit.

This is a really good property! The location is great to Ottawa but at the same time it gets you away from all the busyness of the city. The staff is great I gave them a bit of a hard time about parking and they had all the patience in the world. When I realized I was wrong I apologize profusely but they were very good about it. The rooms are very clean and cozy. I loved this property and slept great

I work on the outer building but the staff was very helpful and easy going

Spacious, clean rooms and friendly staff but the staff at the breakfast restaurant were unfriendly

Very good but they failed to say that parking costs $ 18 per day

Was happy to be acknowledged as an IHG member and very happy to see I received a comp upgrade!

The hotel and experience was very good. However a day later after we checked out and went back to the home my husband checked our bank account to find out the clerk from the hotel charge us twice for our 6 day stay.
When we contact the Hotel we were put in contact with the manager and she acknowledged the clerk made the mistake and just said " you will get your money back in 10 days COMPLETLY UNACEPTABLE "not even to offer a refund for the hold stay considering its being 8 days and my account has suffer a big hit not to mention how dare you touch money that doesn't belong to you without offering compensation for the inconvenience .
Manager name is ANIC and she said she was going to return our call and haven't heard from her. We have being calling her and living her messages and we are expecting a call back and my stay free for the unprofessional way in WISH they handle our account. I TRUST THAT WHEN I Pay FOR MY STAY IN ANY HOTEL THAT I WOULD NOT FIND OUT I WAS CHARGE DOUBLE AND THEN HAVE TO WAIT FOR MY MONEY TO BE REFUNDED. AND IF A MISTAKE WAS MADE BY YOUR CLEK MAKE SURE YOU KEEP THE CLIENT satisfied for the costly mistake your clerk made.
I HOPE I CAN HEAR FROM SOMEONE ASAP OR I WILL HAVE TO CONTACT CORPORATE.
Thank you

Great staff. Friendly and helpful. Some fun nightclubs a short walk from the hotel. A good place to stay for a better rate than the Ottawa hotels.

It was ok. For the price it's great but my room had several flaws and the restaurant is pitiful

Nice hotel with friendly bilingual staff. Rooms are kept clean and proper.

Awesome location, great customer service and reasonably priced.

Great area! Close by nice restaurants and downtown Ottawa just a short ride away. Pokemon raids adjacent Hahaha!

Nicely sized rooms, hotel feels a bit aged, no clib lounge for elite members.

A simply magical place I can not imagine that this is a 3 star hotel service is perfect the room sound and the bed are incredibly comfortable the bathroom is immaculate I have no negative comment to say

Very good atmosphere and great environment during the event

Just went for the buffet was Big size and delicious

Concierge seemed grumpy when we first approached the desk and during our checkin.

The room was nice but a giant toe nail was found on the floor right beside the bed.

The air conditioning was sub par and when we asked to have it looked at, someone just closed the curtains. The temperature actually went up after that.

The pool was so warm it was uncomfortable. Could not enjoy a swim because of the temperature. Also there was a young man doing laundry right by the pool so it felt like we were being chaperoned.

The night concierge was great!

The place is amazing, clean, looks good, and amazing staff.

There is construction going on in the underground parking that vibrates through the building at 4am. The staff doesn't care and don't do anything about it.

It's a good hotel for business trip. Quiet and comfortable rooms.

Front desk people should be more aware of the events and the places where they are held in the complex.

Seriously poor hotel and an embarrassment to the brand. Dilapidated building crawling towards a well needed demolition.
Poorly appointed room was clean at least but compliments very bad, not even a complementary bottle of water.
The corridor outside the rooms smell like a chemical toilet with empty takeaway boxes not cleared for a day.
The swimming pool complex was in the same condition as the rest of the hotel and the hot spa was unavailable.
Looking at the occupancy level it's not just my opinion......
Crowne plaza promotes itself as a high quality hotel but this is anything but.

We had a great view, good size room wiyh comfortable king size bed and fabulous pillows. Staff was great and our puppy was graciously welcomed.

Stayed in the penthouse suite it was a very nice room, and all the staff were great, the food in the restaurant was alright.

It was ok. Room was clean and employees helpful. The corridors were filthy and my floor had a smell of dirty diapers

Good service, good service, cleanliness of rooms excellent and quality, excellent food too, variety in breakfast is what is needed, but in all other aspects, excellent

Decent rooms food isnt the best free parking with rooms

This could easily be a 5-star property with some improvements. The lobby is impressive enough, the staff is cordial, bilingual of course, and helpful. The amenities such as the pool, exercise room, and Business Center are fine. The business center could use a stapler. It actually has a pencil sharpener. Does anyone use pencils any more?

The most disappointing thing about it is the restaurant. The service, especially in the evening, is fine, the prices are not bad, but the menu is severely, and I do mean severely limited! A couple of salads, burgers and one steak dish. Apparently bottled water to go has not been heard of either. Oh, and no matter how few people are in the dining room, and they're usually are very few for dinner especially, at breakfast don't try to sit two people at a table for 4! You will be told to move to another table. Kind of silly but I guess that is policy.

The room was fine, containing a safe, refrigerator, a microwave, a flat screen TV and a sofa. The king size bed was comfortable and there were plenty of electrical outlets. The room lighting, especially in the bathroom, could be improved. If one shaves with a blade the lighting in the bathroom is definitely inadequate!

Everything was neat and clean. The room HVAC system was one of the quietest I have encountered in quite some time.

There is a charge for underground parking which is okay, but the spaces in the building itself are really narrow.

Nice enough place

The rooms are ok without more. The beds are uncomfortable. The staff at check in unhelpful.

Well located location a few minutes walk from the towers at administrative / federal offices. The rooms are clean, with mini fridge (without freezer). There are no microwaves in the rooms, nor per floor, you must use that of the "small convenience store" (where everything is sold overpriced) on the ground floor. Parking is expensive ($ 20 +), but it's indoor / underground, so practical in cold / stormy weather.

It was a nice stay. Nice staff with spacious rooms.

Beautiful hotel. Has great facilities as well as polite staff and amazing rooms.

Nice and convenient in between Quebec and Ottawa. Needs some upgrades.

It was OK, roomie but also smelly, not "hotel comfortable" and outdated

The hotel was so beautiful. We had a room in the 14th floor (the Penthouse floor). The room was massive, with a living room and separate bedroom, and an absolutely amazing view. The staff were very nice and as helpful as possible, and there were taxis stationed there to take you wherever you wanted without having to wait. The hotel is right on the canal, which is extremely close to Ottawa. The room was comfortable, it had a large comfy bed and a complete kitchen including a full sized fridge, dishwasher, cutlery and dishes, and even a glass stovetop with two elements. The were a few holes in the walls and some "dark spots" in the ceiling corners, and instead of having an info binder, the info is on a TV channel that you need to maneuver (though it lags horribly and is a bit unusable). Overall, we loved our short stay, but we aren't picky.

The staff was very attentive to the catering needs. Further, they were polite and friendly. It all added to the experience during the conference.

It was a nice hotel but the area it was in was quite run down. Certain areas of the hotel definitely need an update.
The staff were exceptionally friendly except for a lady in the restaurant and a man at the front desk. Other then those two everyone else was very helpful, smiling and polite. All the staff spoke English which was a huge relief as neither my daughter nor I speak French.
For exercise enthusiasts there is a wonderful path across from the hotel called the Voyager Trail which travels in both directions along the Ottawa River. Its very beautiful and quiet. Lots of cyclists, runners and walkers use it. It was a definite bonus for me.

The buffet was quite delicious with good variety. All for a very reasonable price.

Ive stayed here many times while renos at home. Check in is always a breeze, i dint own a credit card but they always accomodated me. it woild have 5 stars if they had vending machines for late night snack and parking is a little excessive, especially with the govornement parkinf is in the hotel parking so day time you have to park on level 3 and its scary to go down there alone in the evening. I have to go down around 5 nd park in emptied governement parkings. The internet is fast never had an issue, food is really good and fast. good location, i love that the hallways and elevators are tall and old looking. Makes it charming. Overall a very good hotel and i will keep staying here and refering people here :)

Beautiful room, comfortable bed, wifi available, great price, unfortunately the hot tub was not working but the pool and sauna were nice, small weight room available, and snacks available at the desk, there is also a restaurant available. Helpful staff and nice atmosphere. Would visit again.

I was there for a conference and the staff were very accommodating. Most of my days were spent in meetings and the staff made sure we were all comfortable.

Friendly staff and gorgeous decor. Rooms were lovely and clean and hotel was very accommodating in every capacity. Will visit again