Crown Honda of Southpoint Review

Daniel was pleasant and honored the timing information that was given to me via customer services. I gave a 4-star rating because I expected a lot more from the Sanitation services and was disappointed by what I saw or didn't because I couldn't tell anything had been done. I was also told my car was run through the car wash and it did not appear to have been as there were still bugs on my front bumper. Richard Powell was nice enough to run it through for me & it was as clean as I thought it should have been.

I brought my CR-V in for service on a snow/ice day. The line was short but the technicians were sparse. However, it was serviced in a reasonable amount of time and Johnathan was very helpful and professional, keeping me informed on my car's progress.

Service was efficient and succeeded my expectations.

Keith was very professional and friendly. The office personnel was great also.

Excellent service department. I had an 11:00 am service appointment. My car was taken into the service bay immediately and was met by a very friendly service representative. As my service was to take upwards of two hours, I took advantage of their shuttle service to the Southpoint Mall. The shuttle driver was personable and extremely punctual. I returned to Crown Honda to find my vehicle was ready.
I can t say enough positive things. My experience was excellent. I will continue to use them for all my service needs.

Roy really made the whole process easy for us! We are happy with our Honday Fit.

I really like dealership, everyone there is great, my special thanks to James Parker, Cannon Forrest, Daniel Bledsoe for their good services provided to me all along my purchase. I recommend dealership wholeheartedly.

I bought two Honda s here in last 6 years and had them serviced here. All was good but felt like they didn t want to continue earning my business in 2018. Purchased my 3rd Honda from another dealership that offered better prices and service options.

Bought and leased several cars here. Very helpful staff.

We had a great car buying experience recently. We worked with Dan McGreal and this was our second car we bought with him. He is courteous, knowledgeable, responsive, and always makes himself available. He went the extra mile for us and I never felt any pressure. The whole process was a breeze. I would highly recommend speaking with him first if you're considering a new car.

Was shopping for a car for my daughter; was assisted by Shawn Steward who was responsive, listened & understood my buying style, what I wanted, what my budget constraints were, and my priorities for a reliable, safe vehicle for my daughter. As a Honda owner myself, it was naturally my first choice for her. And I frequent Crown Southpoint Honda for my service. We purchased a 2012 Honda Civic with low miles that she was comfortable driving and was in budget. Shawn was a straighter shooter, respected my time by having all the paperwork ready to go when we came back the next morning to close the transaction; we were in/out in <an hour. Overall a good sales experience; time will tell if her car lives up to my expectations & the Honda name/brand. I highly recommend and thank Shawn!

Prompt service at an affordable price. Daniel is an excellent service tech and did a great job.

Had quick and great service, Pilot was ready before promised time frame. Appreciate the good service .

This visit was MUCH better than my 1st visit. It was a warranty repair and handled in a very professional, courteous and timely manner.

Johnathon and the Team at Southpoint Honda did an excellent job with a recent repair for my 2010 Honda Accord. He especially went over and beyond to help get me a lower price for the repair, due to a previous Service Bulletin from Honda! Go see them, they are awesome!
B. Cox, Durham, NC

Quick service and gave me specials on oil change and tire rotation- though I did have to ask for them. Staff were polite and courteous.

I've been a customer of Southpoint Honda for a while--buying two cars and getting my vehicles serviced there. I've always enjoyed the good prices on service, but something has changed. They charged me $125 for just an oil change and tire rotation and tried to get me to replace fluids that I just had replaced during the last service. I'm afraid that they have gone the way of most car dealerships where it is all about ripping you off. They have now lost a customer.

The first car I purchased from CHofS, I had a good experience. The service person that took care of me was excellent (Tim Stoneking). I felt confident that he would take care of me and understood whenever I had a situation. Since the purchase of my last car, Ive dealt with other technicians who didn't seem to have that same flare. I purchased this vehicle, preowned certified. I took it in for the first service and was about to be charged for replacing some filters. I questioned this because I had only put a little over 5000 miles on it and the services was a 30,000 mile replacement service and all filter changes and things like that should have been done in the "precertification" process. Well, they weren't hearing what I had to say about not having to pay for the services, so I had to have my husband call. He told them the same thing I did but for some reason they realized "he" was correct. I've lost faith and trust in CHofS. With this last service I took my car in for an oil change. I never received a call ot text to say that my car was done. I ended up calling myself, several days later, to schedule a pick up....assuming that my vehicle was ready.

Al Camacho was the NICEST salesman I have ever encountered, and Crown Honda was really fantastic about making the car I wanted affordable. I wholeheartedly recommend them!

Nice facility. Customer waiting area is clean and comfortable, Wi-Fi. The oil change is a bargain at $16.95 but get another estimate before having major work done.

I bought a car here back at the end of July and was told by the finance office that we would receive a bill for our loan by September or a little before. We ve been on the lookout for the bill since August but we had not received one even though we re in the later part of September now. I ve called Southpoint Honda multiple times since the beginning of September and left multiple messages to contact me back and nobody has contacted me still. I remember they said they bank with Bank of America so I called them and they said that there was no loan under my name. Then to make sure that a loan was actually pulled out under my name, I checked credit karma and there was a loan under American Honda finance, and luckily, there was also a number there that I could call. I called them and they had the wrong address under my account which was why I never received the bill (when we were purchasing our car, I had told the associate at honda Southpoint the address was incorrect and they said that they would fix it, but obviously they didn t). Then the loan person told me that the bill was past due by 5 days, but luckily, late fees aren t charged until 10 days after the due date and credit score isn t affected until 30 days past the due date. It s been a very frustrating experience trying to get into contact with the finance department at Crown Honda. I was never able to actually talk to someone in that department but was always sent to voicemail, and when I did leave voicemails or messages, I never got a call back. I also wanted to know the status of our cancelled extended honda warranty and when we would be getting our money back since it s been almost a month and a half since the cancellation. The finance department said that we would be getting our refund this month too, but we still have not received the refund through the loan servicer as well. Terrible customer service and not sure if I could trust their work. Good thing I was proactive about trying to figure this out myself or I would have gotten a late fees tacked on to my bill or worse, had my credit score drop because I never received the bill. If buying a car here, I would recommend keeping an eye on their work and also following up with them regarding finances, but good luck getting in touch with their finance department.

Service, responsiveness and professionalism has increased 10 fold since my last experience a year ago. I am glad that I gave the service team another chance to make things right! I appreciate the time that Service Director Pat Colgan took to listen to the issues I ve had with my vehicle, what went wrong in the past, and his personal commitment to finding a resolution to my problem. Thanks also to Keith and team for getting my daughter back on the road safely!

Dropped off my car for an oil change and Safety inspection early Saturday afternoon, car was ready as promised by 5pm. No hassle and with the coupon it was cheaper than some of the quick lube places.

David White was a great sales person and was very cheerful and attentive during our recent purchase of a 2014 Honda CR-V. Very low pressure sales experience, good price on our trade in and on the new vehicle. Finance people were very helpful. All around great buying experience.

What I liked about the visit:
The service manager was polite
Why I won't be back, and would never recommend coming to Crown Honda:
1. The person on the online chat has no access to service records, just spits back what is already on line. And, she said she would have someone in the service department follow up with my question specific to my car, but no one ever did.
2. I got the very distinct feeling the dealership has a new policy of trying to rip customers off. My car received it's 100,000 mile check up about 10,000 miles ago. When I got to the dealership to discuss what should be done this visit, the manager only looked at my service record after I requested he do so, and came up with about $600 - $700 worth of items he said needed to be done. I questioned him because it had received that major service so recently and he said, no, I needed these other things. We talked for a bit more and I asked him to review what was done at the 100,000 mile check up one more time, and low and behold! He finally saw that the two most expensive things he was telling me were needed were in fact done then and didn't need to be redone!
2. I was waiting for my service at the dealership, and after over 3 hours (oil change and tire rotation only things being done) I texted him to see how things were coming along. Turns out he was too busy to let me know my car had been finished (who knows how long ago). If your managers can't handle the level of business, maybe you shouldn't take on so many cars at once.
3. When we went over what had been done, the service total was about $200 but the individual items only totaled about $150. When I questioned that, he could magically give me a deal and reduce the amount owed by about $35.
4. The 18 (or however many) check points also indicated I was in need of new power steering fluid, but when I asked why, he said it was either the mileage or the fluid was dirty - he didn't know which. Since I was already feeling skeptical at this point, I asked him to go and check. The mechanic evidently said it was because it was dirty. The manager asked if I wanted to have the service done right then, but at that point I already knew I couldn't trust the dealership to do anything else to my car.
I have had my car serviced at the most convenient dealership for every recommended check up since I bought it in 2012. But after this experience I can't imagine coming back. I can't even imaging buying a Honda, at least from this dealership, when it's time for a replacement.
SHAME on you.

My car was serviced in a timely fashion. The free oil change, tire rotation, and detailing were much appreciated. Everyone was kind and helpful!

The helping culture of the service department is over the top In excellence.

My wife & I have bought 3 different Honda's. The Pilot, the CRV, and now the Civic for our daughter. Roy Twisdale is the most amazing salesman we have met. Roy was recommended to us by our neighbors who bought the Odessey from him. If you want a salesman with great experience and will bend over backwards to get you exactly the right car & price we highly recommend ROY TWISDALE. Crown Honda has been a delight to go to & made everyone of our experiences enjoyable. We have already referred so many of our friends. And the Service Dept. is top notch !!!

It only took 9 months to get a defective air bag replaced when they said it would take 3 months at most. One service advisor who actually tried to help us discovered our car was not even in their system. We were discouraged from scheduling an appointment and instead were told to 'just come in, it'll take 2 hours tops'. A day later and 4 hours and the car was finally ready. Everyone else was dismissive and discourteous. Technicians drove recklessly fast through overcrowded parking lot. Small amount of actual new inventory to shop. Could go on and on but have sufficiently beaten this dead horse. Would NEVER buy a car from them.

Daniel McGreal was wonderful through out the whole buying process.

Keith Hutchins was super knowledgeable, patient and helpful:)

Keith & all the staff were very professional & respected S O C I AL distancing.

Oliver George was easy to work with. It was a comfortable experience, even during this pandemic. I would highly recommend Crown Honda, and Oliver George.

The service department is very good.

This week they re-attached a rearview mirror on a 2007 Accord for me at no charge. I was very happily surprised.

So far, I have not had anyone try to sell me something I did not want or need (a tactic that is common in the industry), and they wash the car when they are through. Wonderful!

Who knows? Maybe if we ran our presidential candidates through the Crown service department, they would come out sparkling! Or maybe not.

Try to find another Honda dealership if you can for service. Or just to wait..:even if you have an appointment. Had a 9:30 appointment and was told at 11:10 that my car was next. Didn t get out until 11:55.

Excellent customer service. Joe Defrancesco is my service advisor. I trust him and respect his expertise. He is honest and truthful. He will not tell you need work done when you don't.

Friendly sales staff, great parts dept, comfortable waiting area are all plusses. I had a hard time getting my friend's car in for service to replace the battery. It's first come, first serve with lines out to the street. I opted to buy a battery and install it rather than have to leave it all day for a 5-minute job.

I was a month into my car buying experience. I was looking for the right vehicle at the right price, topped off with courteous service from the sales staff, and that is what I got from Crown Automotive. That is the reason I brought a vehicle from them.

I went in for an recalled airbag, which was not an issue. Service was very speedy and professional. I had Jeff as my representative and he was very nice and helpful (have nothing bad to say about Jeff). The free car wash was nice too.

However, I would not recommend this as a place to get regular repairs, especially if you are read as a woman OR if you don't know much about cars. I was told I needed to get new brake fluid urgently as mine was supposedly running very low. I knew this was likely not the case because I got it changed 6,000 miles ago (it is supposed to last 60k miles between changes). Stuff happens though so I took it to a trusted mechanic friend for a second opinion. He told me it was totally fine. I really, really hate being played for a fool at the mechanic, especially when it feels like my appearance may have been a factor. This dishonest recommendation spoiled my customer experience and made me feel like I cannot trust this place. I will not be returning apart from getting necessary recall fixes.

Went to find a Car saw i liked. Manager was ready to extend payment agreement up until i told them we wasnt planning on buying today. Then he said "well i cant do it"

I greatly appreciate the Service Advisor, Daniel Stanley. He is always attentive to my questions, thorough in his analysis of the problem, and honest in offering the solution. I would highly recommend him to anyone.

Quick and thorough efforts to track down a noise in my Ridgeline. Complete safety check. Gerald, as always, was courteous and professional.

I recently bought my first Honda from here, John was my salesman and he was very friendly and helpful, and overall I had a good experience buying my car. A day later, however I discovered that there was damage to my rim and tire which was not noticed on purchase. I spoke to them about it, and met with Tony who went above and beyond to replace my rim and tire. Took my car in today to have the replacement done and the car cleaned. They were honest about the amount of time my car would be there, and they did just as they said they would do. I m very grateful for Tony and John for doing what was necessary to keep me happy. Overall a great buying experience and a great car!

Although a bit slow on the check in today (Saturday, so understandable), they always have great and friendly customer service.

The salesmen were professional and friendly. They answered every question I had, but more importantly they did everything in their power to assure I was able to get the car I wanted. It was a good experience and I'm happy I went there

Gerald Butler was terrific. I was concerned the the wax clear coat finish I had opted for at purchase was going to protect against the sap I had acquired in a recent trip. He assured me they d get it out and they did, the detailing returned my like new car and I felt the option was well worth the cost. I am looking forward to a new car returned each time now!! Kudos. I love my Accord Touring. A real head turner!!

The staff is amazing. Is our third time getting a car from Crown Honda of Southpoint. Very helpful and respectful. I am super happy.

There seems to be a pattern of a much longer wait, despite the fact that I make an appointment.

I got an appointment to bring my CRV 2020 in to check out the battery since I had had trouble starting it the day before. The next day when I arrived, Joe Defrancesco met me and asked me to drive the can in and he would start on my car right away. In the mean time, not long, Joe had texted me, letting me know that I could get a hold of him at anytime while waiting for my car. It was not long that Joe let me know that my car was ready and that they had check all the possible things that could have caused my car"s battery to have run down and that everything had check out okay. I have not had any trouble with the CRV 2020 since.

Thank you Joe Defrancesco and team at Crown Honda of Southtpoint,

Harris Williams

I really wanted to like this place because it's so convenient when I'm visiting my sister in Durham. On August 13th, I took my CRV in to get routine A1/20K miles service. Basically an oil change and a check of all the major things. I asked the service agent to have them look at the front driver side tire as it keeps losing air and I'm having to add air frequently. I received a text stating there was a nail in the tire and the recommended fix was two new tires. I agreed for them to replace the two front tires even though they did not send me a photo to show me the nail in the tire. On August 21st, I left Durham to head back to GA and about 20 minutes later, I got the familiar Low Tire Pressure warning. Luckily, there was a Shell station with an air machine that I used to bring the tire back up to pressure. Looking at the tires, I don't even think they look new. Was I charged for tires that were never put on my car? How could a supposed new tire lose air in a week? I also want to mention that when I arrived at Crown to drop off my car, it took over 20 minutes to even be acknowledged by a service agent. Overall, i feel very let down and ripped off.

Excellent. Oliver George and Derek were both awesome. They made the car simple and the best experience ever in my 20+ years of car buying.

I scheduled an appointment for an oil change. I had a coupon for a $30 oil change. After getting the sales pitch for unnecessary services, I was quoted $60 and 2 hours.

Why would I schedule an appointment, arrive early, and expect a 2 hour wait for an oil change twice the advertised price?

They must get thier volume sales by selling the cars for cheap and overcharging for maintenance.

It gets worse. When I came back to pick the car up, the total was $100. I was told my car passed inspection, but it was never actually inspected. I was charged for the inspection. Then I was told "the car is in great shape but it might not start since the battery is not healthy." They offered to put a in new battery for $200. What a joke.

The car absolutely was filthy as well, despite the service advirors insistance that it was washed. After I showed him dirty it was he agreed to actually wash it. After they washed it and refunded my money for charges incurred without services rendered, I was offered a measly detail for the trouble. I didn't want to come back, so I declined it.

Nice to see he pretend concern in the cookie cutter response below.

I contacted the service person below and left multiple voicemails but messages were not returned. Stay away from this dealership. They try to scam honest customers then pretend to be concerned. We now use WASP in Durham. They serviced my wife's Odyssey for $200 less and they didn't keep it all day.

Crown Honda is great. The customer service received before, during and after any service appointment is always on point. Thanks Honda for being the best vehicle to drive!

Had my 2003 Honda Accord in for oil change/filter and NC state inspection (passed). Was second car in at 7 am and out by 8 am. Joe Defrancesco was very cordial and friendly and did a fine job with taking care of me.

Gerald Butler was my service rep and he was fantastic. He listened very closely to what I wanted, and was crystal clear in his explanation of what they would, and later, did do. The service was done in a reasonable amount of time. My only complaint was that one of the recalls, for which Crown explicitly contacted me to have done, wasn't done because they didn't have the part. I should have been told that when I called to make the appointment, it would have saved me a second trip.

I've owned my Civic Hybrid for 5 years and plan to own it for another 5 years. I usually only have to bring it in for service/oil change once a year. I bring it to the dealer because the hours are super-convenient. They also provide great service and interaction.

Gerald Butler provided unparalleled customer service as usual. He kept me in the loop about the status of my car and gave me multiple ways to get in touch with him if I had questions. He gave me several options for tires at different price points and explained everything that was being done in my 120,000-mile maintenance. In the six years that my family has been going to Crown--both for service and to purchase used vehicles--we have never once considered going somewhere else.

Great car leasing experience. Transparent and not pushy. Paul Stevens was extremely helpful and a pleasure to work with.

I took my 2003 Odessy in for three recalls, I was greeted right away by the first service rep and take to a service rep who had all my info on hand. They treated me as if they knew me. The service was excellent.

On Nov 3rd had an appointment at 5:45 check in at 6:00 around 7:30 Jdavenport came to get me an update on my car. tech was running behind on work.8:30 another update saying tech is working on your car now all he has to do is put your brakes and tires on. BY THE WAY my appointment was for a break job.. 9:45 got my car as was driving it I notice some uncontrollable shaking. Mr.Charlie Melella took it for a test drive . the tech cut my rotor to much which made them shake. 10:30 we discuss what happen. He took care of everything and put me in a rental with one problem .. I express my concern to him he understood and apologized for my wait and time. Mr. Melella and Jdavenport was patient, personal, nice and understanding. I don't blame them... however I blame the techs which back fires to front desk people... Melella and Jay were GREAT with customer service and fixing the problem..

I ve bought many cars but this experience was probably the best! Phil Jones and Johnny Tran worked every nook and cranny to get me everything I wanted in my new car plus the numbers I wanted! They were to the point, extremely helpful, and incredibly easy; the way car buying should be!! I live in Wake Forest but decided to go to this store in Durham as they had very competitive prices compared to other Honda dealers in the area! Will definitely be back for future business!

Buying a first car is always special whether its new or used. Since it was the nearest dealer from my house I went without appointment and met Terry who is simply the best. Courteous and very down to earth unlike any other sales person. It showed my all used cars patiently and I choose the best fit for my pocket as guided by Terry. South Honda is place were you go and get your queries resolved efficiently and best place to buy a car for sure. Wish Terry and team all the best and appreciate his efforts in selecting me my new car.

Honda is a great place to purchase a car and they have great customer service. The prices for a oil change and tire rotation is just too expensive. There are places that do tire rotation for free! I will not be coming back for any small check ups for my car i will be going else where that has better pricing. Other than that it s a great place and they have a great team!

Honda quoted three hours for my recall repair and it only took one hour and a half. The time flew while I connected to their WiFi and worked on my laptop. Thanks for the coffee, doughnuts and clean restrooms.

Be aware of the salesman! I was lied to during the purchase. Don't belive anything they tell you complete idiots and conartist. Carl sold me the car and honestly I think he will tell you anything to close the deal. When I asked to speak to him about my problems he was not man enough to show his face or admit to his scheme he had pulled. I wouldnt recommend buying absolutely nothing from this so call business. But therefore I laugh because karma is a .....

Idk why I keep coming back to this place! They have the most horrible customer service for a franchise mechanic/dealership! It s seem they overwhelm themselves with over bookings and it cause simple procedures like an oil change to take 3 hrs plus. I have NEVER had to wait this long for an oil change anywhere else but here! On multiple occasions (over 8) they have held my car for 2.5 hrs or more for a just an oil change! The price is good for a oil change but that s literally it! Today my appt was at 1 30 pm and I still haven t received my car. 2 hrs waiting already can and they just told it ll be another 45 possibly! This is absurd! I never write reviews! But i am genuinely tired of them taking advantage of my time! It should NEVER take this long to complete an oil change only service! I mean cmon! Smh!

The first time I went there, I scheduled my appointment many days ahead. The estimated repair time was supposedly less than a hour. However, when I got there, I was told that my car won't be fixed until the next day. When I called the second day, they told me that they had no record of my car ever been there at all. No matter how I beg, the lady at the phone refuse to look for my car. It was quite a scare, but eventually I found my car by myself.
This time when I dropped off my car, I asked for a receipt. The service advisor said NO. I told him what happened last time, but he insisted that there is nothing he can do, and I simply just have to trust him. When I called later to see if the repair was finished, once again they cannot locate my car, and then transfer me to a voice machine. I called again, then then they put me on hold forever.
I cannot commet on their services, because both time I was there for the repairs of recalled parts. I felt no difference whatsoever before and after the repairs. What I know is that their services really sucks.

Great service at very competitive prices. We have taken our 2004 Odyssey and 97 civic there. Their shop hours are very convenient, the staff is skilled and helpful, and I was pleasantly surprised with the price. They are definitely above par.

I have continued to have my 04' Odyssey serviced at Crown Honda. They have put forth great efforts to provide excellent service in taking care of the recalls, repairs and regular maintenance. I plan to continue to use them for my Honda vehicles.

My wife and I spent a lot of time searching for a good deal on a new Accord around the Raleigh Triangle area. We initally had planned to buy through a different dealer which was closer to our home, and who we had purchased from in the past. As we began evaluating more dealers though, it became clear who wanted to earn our business. Crown was by far the most responsive and the most patient dealer we found in Raleigh. Other dealers were either slow to respond or kept requesting that we visit the dealership in order to discuss financing terms. Cannon Forest of Crown Honda understood the importance of convenience to us, and he was quick to provide pricing options via email, even though we must have gone back and forth 4-5 times.

Not only did we know we were getting a good price after making the comparisons, but Crown also threw in some extras, even after we had already signed the paperwork. In the end, it was clear that Crown goes the extra mile for their customers, and my wife and I feel good knowing we can count on them in the future should we have any issues with the vehicle. Thanks again for a great car buying experience, Team at Crown!

Joe was very efficient and professional in managing my service. The work was done as indicated and in a timely manner.

My wife and I purchased a new 2017 CRV from Crown Honda and had a great experience. I started working with Sergio from an online perspective and then transitioned in store. There was some early confusion in the sales process as I was presented different $ figures, but I believe this was just a mistake in the handoff process. Once I got back with Sergio, he handled everything correctly and made the transaction exceptional and seamless. 3 months later, my wife and I are so happy with our purchase and appreciate the follow up calls from Sergio to check in on how we were enjoying our purchase. Thanks Crown!

Great quick routine service. Joey was courteous and professional. Seamless service experience.

They beat out the competitors in price, no tricks or gimmicks. Was pleased with the new car buying process at the end. Managers were responsive and honored the quotes from their salesmen.

Richard Powell was great to work with. I enjoyed the experience. He is a true asset for Crown Automotive

Michael B. was my service consultant. He does a great job! I think he needs a raise!!!!!

I became that stereotypical scenario this past Saturday: 3 hrs into a 10+ hr drive home from vacation when my alternator decided to quit. Family of 4, 93 degrees w/out A/C, stranded in an unfamiliar town. Tow truck indicated nearly all repair shops were either closed for the weekend or soon would be. We chose to try our luck and tow to Crown Honda. Even though they were busy and 2 hrs from closing, the manager (Matt) hooked me up w a technician lead (Michael) and although they couldn t promise me much on first glance, were able to diagnose and repair the problem by 6pm. It may have been 1:30am when we finally made it home...but thx to Crown, we weren t forced to book a hotel and waste a day twiddling our thumbs waiting. I can t say enough about how well I was treated!!

Be prepared to wait, service is great though. Waiting 3.5 hours for an oil change

Always excellent service Been going there for years Was just there yesterday and I was pressed for time and needed my car back. My service advisor Michael Brosnick made arrangements to get my parts for my cruise control installed as well as replacing the air bag that was recalled all in addition to my routine oil change.
thanks Guys
Fran Schindler

I was assisting a friendly recently that was in Market for a CR-V, i just wanted to state that SERGIO, was extremely professional and courteous. If you live in durham, and are looking for a Honda, and dont already have a go to person, give him a shot at your business ! I really admire his work ethic and follow up .

I got my 2014 Honda Accord serviced yesterday. I had such a great experience and Gerald Butler was great at keeping me informed. My service was quick and prompt. They even washed the exterior of my car which was a nice treat. I love that they offered diagnostic checks with your service. It allows me to see what my car may need. By no means does anyone force sell to you. Gerald was wonderful and so polite, I will be back to see him for my future services.

This is one of the only times I wish I could give a zero star review. I made an appointment to get two tires changed at 8:30 in the morning. At 11:30 a service technician came up to me and said that they had not yet been able to look at my car and they would let me know. At 1:00, the same technician came out and informed me again that they still had not looked at my car. Finally at 3 PM, my car was finished. They apologized for it taking a long time and offered me 15% off. When I asked why this had happened they told me: THE APPOINTMENTS MEAN NOTHING, WE TAKE CARS AS THEY COME IN. When I asked to speak with the service manager he was mysteriously no where to be found.

I recently purchased my new 2018 Honda Civic at Crown Honda of Southpoint. My sales person was Mr. James Park. Mr. Park was very professional and courteous and a pleasure to work with. He made the typically "dreadful" experience of buying a new car easy and painless.
Instead of leaving the dealership feeling stressed and frustrated, I left feeling thrilled and excited about my beautiful new car! It was the best experience I've every had when purchasing a car!

Gerald gave me excellent communication and service. I will be back.

I can't say enough to thank Crown Honda of South Point. Best experience fixing my car. Very helpful personal, fast,and good price.
I highly recommend.

Got my car looked at and ready in no time at all even gave it a nice washing. Thanks Crown Honda of Southpoint I'll be back to purchase my next car from your company.

Timothy was very good at detailing what I needed for the service of my car. I have been a client for years, and the team including Joe who usually handles my service, always delivers great service.

Had phonecall saying my airbag recall part was in and I should come in. I came in, expecting a 2-hr. wait, but it was done in 1 1/2 hrs. Everyone was courteous.

Personalized service, friendly, patient and knowledgeable!

Service staff were excellent, polite, made me sure I understood the results of my service and that I could wait comfortably while waiting.

Wow, talk about a great salesperson! Ramon Gavin simply could not have been more accommodating , friendly, and easy to work with -- hands down, buying from him was the best car sales experience, by far. He is knowledgeable, courteous, and respectful. It was refreshing to be able to work through the car purchase process with a salesperson in such a pleasant manner. Ramon knows his Hondas, and his enthusiasm for the cars and their many features really shows. He went above-and-beyond in answering each and every question about features, trim options, services, etc., and he genuinely just wants to help you get in the car that's right for you. He has raised the bar of a true customer-centered experience. Southpoint is lucky -- and smart -- to have drafted this guy! If you are in the market for a Honda, but dread car shopping, let Ramon show you how good it can be.