I loved my car buying experience at Courtesy Chevrolet! Shola was able to get me an amazing deal, he listened to everything I was looking for, and most importantly what price budget I had! Process was very quick, he gave me everything I wanted, and kept me under budget. Seriously the best buying experience ever!
Magnificent place composed of excellent people who are willing to help you in everything. I recommend that you look for Isaias and Edwin, they are great and guide you 100%
Omg!! TYLER, SANTOS, and DORA !!! Thank you all so much for helping me with my purchase. Although I wanted to give up and break down you all encourage me and remained hopeful. I would recommend you all any moment I have an opportunity. Thank you! I am super emotional right now. Check out Courtesy Chevrolet on 12th and Camelback. Love there work ethnic and dedication.
I was looking for a specific 2500hd Z71 model silverado and nobody really had them anywhere in my state, Hussein my sales representative went way above expectations to locate exactly what I was looking for and got me in at the price I was looking at, he sent me lots of photos kept me up to speed on every step of my purchase. He has a repeat customer. Give that man a Big Bonus he deserves it
Ben in service department is the go to guy. He is very helpful. They are very helpful and very welcoming.
Joe Mitchell and the rest of the courtesy Chevrolet family was very helpful and made the car buying experience very easy
Profits over quality. Just bought a new Colorado, the rear of the truck bed is an inch lower on one side. Looks bad and the Dealer says that's normal. The Tundra I traded wasn't like that.
This place has everything glass replacement, body shop, mechanics and even a small cafeteria for while you wait!!; Christian was our service advisor and he was so nice and helpful with a very nice smile.
Just bought a 2018 Malibu, most helpful dealership I've been to by far. They will keep you happy not just with service but with prices too. Definitely be doing all my car shopping there from years to come. Thank you Kiros!
I wish I would have took the negative reviews I seen more seriously... I went into courtesy a couple days after a horrible accident which involved multiple deaths... physically and emotionally drained I was hoping to have a smooth transition into a different car and they took advantage completely of me and my situation... leave no stone unturned these people. Untrustworthy and dishonest
It was very good thanks to Jenny she's the best rep ever she knows exactly what we want I'm very happy with her service and she treats you like family . I totally recommend her go to her if you go down to courtesy.
Being a young first-time vehicle owner, it was not a good experience. It probably could ve been better if the original salesperson (Kevin) who sold me the car would have fixed the issue the first time, instead of getting the runaround.
Service was great, took a long time but there was multiple things needed.
I had a horrible experience a few years ago here. I thought I would give it another try as I was searching for a specific vehicle that they happened to have and they haven't changed at all. That is further supported by the multiple other negative reviews seen on here. Even if it appear lower in price it's bait and switch tactics and will likely leave paying more than somewhere else. Obviously management cares nothing for the customer and do not recommend going here. Also, no business should ever require a 5 star review to complete a deal that actually cares about feedback, we would get fired at my job to even mention that.
They had my car ready 20 mins before promised on a busy Saturday that I barely got squeezed into. Thank you!
Tim Jackson is an excellent service advisor. Best in the West.
my husband and I went to courtesy Chevrolet after having a terrible experience with midway..i had gotten so frustrated and discouraged to find a new car and trade in my old ford focus, that was going to give out soon. ERIC STEFFES was awesome.. he made getting a car seem easy.. he listened to our needs AND also our price that we refused to go over and he did not try to force us to up the down payment nor pay more.. ERIC S was very knowledgeable about our car and on top of that did not have us wasting our time looking at vehicles we could not afford..ive already recommended ERIC as well as courtesy Chevrolet for nice and un stressful experience to my friends and family.. best dealership in my opinion by far.. thank u ERIC AND FINANCE MGR LUCY! :)
Anthony Alfaro and Lucy Tucker made me feel like a part of the Courtesy Chevrolet family. I have never experienced a better team of professionals. Anthony was a very knowledgeable and pleasant person to deal with, when I was purchasing a vehicle for my parents. I will recommend this company to all my friends and family. Lucy Tucker was also very professional in handling my finances.They both made it pleasant for me, when I made this purchase for my parents. Excellent job! I will be buying my cars from Courtesy Chevrolet for now on.I REALLY APPRECIATE BOTH OF THEM THEIR THE REAL DEAL.......Arnold O Gaitan
DO NOT BUY or deal with this dealership.! Wife and I were in the market for a 2019 Z06 Corvette. We gave the dealership our maximum down payment amount and they took 3 days to just sit on the deal. I was texted this morning from one of the finance persons saying we were approved for 85000 but (of course) they wanted to nickel and dime us for more money down.
After inquiring about a base Stingray instead, they refused to answer our phone calls. After speaking with another dealership and they said we could acquire the GM approval letter and do another deal from the approval. After getting one of the sales people to FINALLY walk over to the finance department and request the approval letter they flatly refused saying it was "dealership policy". I finally squeezed out of the salesman saying they "needed" another 10 to 15 THOUSAND on top of the approval from GM and Ally!
These people are vultures. I've already lobbied a formal complaint with GM Financial and Chevrolet. As a 4 time owner of GM vehicles I will never step inside this dealership nor give them a second more of my time.
I recently purchased a new Honda Accord at Right Honda. I purchased one of the finest automobiles on the market and I was treated by an exceptional team of experienced professionals. I wholeheartedly recommend these cars and this dealership to anyone in the market for a new or used Honda.
Adding to the celebration from 4 years ago that is presented below, I had another great experience today (9/11/20) with service consultant Jessie. Her really helped. Got info I needed, explained things in a way I could understand them, Keep up the great work!
I had a fantastic positive experience with Courtesy Chevy recently. I purchased a 2013 Sonic. Professionals there were upbeat, informed and VERY courteous. The quality of the Sonic excels far above every other small car of Chevy's past and above similar models I have driven from other companies. I had a problem at one point and two sales director and my saleswoman addressed it IMMEDIATELY. A special shout-out to my sales person Lawraleen Adewaummi (she's from Hawaii!). She was knowledgeable, fun and, amazingly, went back at forth from the dealership to my home 6 times (my previous car had been totaled) to allow me to complete the deal. Special shout-outs also to my sales directors Steve Rimer and Barry Baumann and my finance manager Martha Keith. Courtesy is my dealership for life!!!
Super awesome experience here! Juan was super sweet and patient with helping me find a car!
Alan was outstanding. Very professional. Listened to all my questions and answered directly. I like the used vehicle I got for my son. Wouldn't hesitate to do business with Alan and Courtesy again.
I was greeted by John BEFORE my appointment time. He was thorough and was very accommodating to answer all of my questions. The service took less time than was promised. Great service!
Went looking to trade in my car, I got exactly what I was looking for with help from Pedro & Alex. Nice, friendly and helpful .
The process was smooth, I drove 3 hrs and it was totally worthwhile. Allen was awesome he was totally honest as to my options and wasn't pushy which has been my experience in the past! I appreciate the most awesome service I received and will be referring my friends and family to him!
See AJ in service. He's honest, accommodating, empathetic and an all around good guy.
Went to this dealer because they advertised a car at a specific price. My husband even called to verify price and that the car was available. When we got there they had added thousands to the price. After going back and forth several times we settled just above the advertised price. We were there for hours. This dealer does not honor their advertised prices, their advertised specials (we didn't qualify for free tv they were giving away with every purchase because they gave us such a great deal. So they said.), or their customer's time. Don't waste your time, go to a dealer that will honor their advertised specials and their customers.
Jose our sales associate was great. We had made an appointment with someone else but they were unavailable when we arrived, so Jose quickly met us, understood what we were there for and took us right to the car. After a good test drive, we worked out a good number and we automatically got our GM teacher discounts. Our finance manager was also great, as we were there way past closing and he still was very thorough and complete in his work. Jose was still there after that to see us out and make sure our OnStar setup and intro was smooth. All around a great experience, quick clean and professional all the way by Jose.
Today I had the pleasure of working with Doug Smith. My car needed an oil change, tire rotation, and I also had my windows tinted! Doug went out of his way to make sure my experience was enjoyable. I'll be back for all future car service. Thanks Doug!
Every time I take a visit for any means someone is always right there to assist you. Nice people and comfortable waiting area with the cafe.
Best customer service, I would definitely recommend this dealership.
I am very pleased with the services at courtesy Chevrolet, the experience was very easy. It s my first purchase and i always heard of car dealerships just being focused on the sale but this ideal was proven wrong. Jimmy Mendez was very direct and to the point for what I was there for! And Dennis renko assisted with the closing of the deal. They worked with the price that I wanted and managed ways to come around for a very happy customer!!! I ll definitely go through courtesy Chevrolet in the future :)
Bought a used Ford F150, a service contract came with the truck. When I go in I'm treated like I bought a new Corvette with all the whistle and bells. Service is good and fast I'd buy another auto from Courtesy for sure.
This was the most relaxing vehicle buying experience I've had, my sales rep Jeremy Shepard did an excellent job and was a joy to work with and the sales managers Dennis and Andy were very informative and always upfront, no shifty gimmicks, negotiations were easy and no stress! Lucy my financier was awesome too! I am very very happy with the team at courtesy Chevrolet! I'll never go anywhere else now! Thank you guys!! It was a pleasure working with you all!
UPDATE: December 2019, I stopped in to get my first oil change today and had an appointment at 11am. Their whole check in process is confusing because you make a specific appointment with a service advisor...? Never heard of that before. I stood around waiting until someone motioned me to the go tune different area while ignoring me. It's been over 2 hours now and still waiting for my oil change to be done. We were also told the oil change would include tire rotations when we purchased. Surpise. They are not and it is $25. Not worth the hassle with this place. I wasnt impressed much when I purchased and definitely am not impressed with their service department.
3 Stars May 2019
They're ok. I only chose this place because they had the exact used Jeep Wrangler I wanted. The 28k jeep I picked out ended up being 36k with their add ons that "couldnt be removed" like GPS tracking in the vehicle and paint protection coatings. Most dealerships, including the one I sold cars at, offer this as an option. I haggled for almost a hour with the price with them. It was late, I was tired, it was the Jeep I had been searching for, so I caved. The car has been fine so far. I was upset after being told in would oil changes for 3 years for free and there was a brochure on the sales desk stating this. I was later told AFTER coming out of finance it had recently been changed, our sales person mis-spoke, and it's actually 3 oil changes for free in total. Plus 50% after that because my husband is a vet. Probably wont purchase here again.
Search out Sterling Rieger at Courtesy. I bought a certified vehicle there last week when I was visiting from Seattle. Sterling personally delivered late a night to where we were staying and has been very responsive to follow up questions, even sending accessories I wanted after I'd returned to Washington.
Second car purchase from Chris Murphy at Courtesy Chevrolet.
Fantastic experience with my man David Blankenship thank you for my new Colorado! Went through the Costco program which made things super easy!
I scheduled an appointment for 10am
For an oil change, tank of gas and full detal. I got my vehicle back 7 hours later.
The windows and visor mirrors were not even cleaned. Although the rest of the vehicle looked good.
I did have a small crack in my windshield on the passenger side,
when I got my vehicle back the crack on the passenger side had trippled in size and
on the driver side, there was a 12 to 14" crack that was not there when I took my vehicle in for service.
My service advisor ask if I had insurance for my windshield? and said that they could replace it for me. No explanation how that big crack on the driver side happened ?
I felt like a second rate customer, seems after you purchase your vehicle there your not as important as some one who is purchasing a vehicle at the present time!
If you go, ask for Mario R, or Mike T in sales these guys are true salesman and put you first the deal...
We we're really interested in a Silverado and drove an hour to the dealership after speaking to salesman John and said the truck was available to look at. When we got there, he kept giving us a runaround about the truck being in the back and they didn't have the keys for it...or it was on the lift...?? He didn't even call back to follow up after multiple times of my bf calling him back. Very poor customer service. We ended up taking our business elsewhere.
Courtesy Chevrolet is one of the best Chevy dealers in the Phoenix area. My family has been buying cars and getting them serviced since the mid 50s. They always treat you courteously and the service work is top rate. A dealership that treats their customers like family will stick around like Courtesy has.
My experience at Courtesy was great to say the least. I found exactly what I was looking for (white Silverado). Everyone was so helpful especially manager Edwin Puga who broke everything down in a way where it was easy for me to understand. I walked out getting the deal I wanted and loving what I was driving.
I had a wonderful buying experience ! The staff was fast friendly and willing to work with me to help understand the whole process. Oscar gave me great customer service and made me feel comfortable every step of the way by listening to my needs and not pushing a deal on me that I wasnt comfortable with which made the entire process go smoother.
The sales guy Ryan Washington ,which may not be his name by the way, IS THE TYPICAL CAR SALESMAN LYING CROOK! Some how a van that's listed ON THEIR WEBSITE AT $20,000 BECAME $30,000 when we went in to purchase it! He even tried to get me to believe it had DEALER UPGRADES which is what caused the EXTRA $10,000 to the cost, but could only tell me of one upgrade he knew of which was TINTED WINDOWS! Since when does 2 windows tinted COST SO MUCH!
Courtesy Chevrolet is a world-class Chevolet experience. This family owned dealership is fantastic to work with. I have purchased eight or nine vehicles with Courtesy Chevrolet.
Even though it was a bit of a lengthy process angel zuniga was very helpful and didn't give up when we couldn't find a car to fit our needs. We finally decided on a jeep that we like very much and the payment stayed the same as What We traded out of. Thank you angel for your hard work and dedication. And putting up with me trying to steal your pen ;)
I went to Courtesy Chevrolet to buy a 2014 Impala that they had listed online. The car I was interested in was being used by the manager as his own personal demo car and he would not sell it to me even though they let me test drive it. Instead, they tried to get me to buy one that they were going to ship from Nevada. Needless to say, I left disappointed without purchasing anything. 100% true story.
Unprofessional, they do not communicate well with their customers. My dad and I had an appointment, we went in with hopes of purchasing a truck. After looking around and then running my credit, we agreed to send out the info to a bank and get approved for the loan. We were told to wait till the next day because it would be a long process. The next day we did not receive a call I kept getting alerts for inquiries, unfortunately I now have 11 inquiries which made an impact on my credit. Until this day I have not received a phone call, I tried calling multiple times to stop the process, but the inquiries just keep coming. NEVER AGAIN!!! I was never advised that my credit would be checked by 11 banks! Save yourself some time and stress! Don t recommend!
I never will purchase another vehicle from Courtesy Chevrolet again. Nor will I ever purchase any accessories from their " pro shop ". It has taken them six weeks to try and complete a simple purchase of a tonneau cover for my truck. First, they had to special order it because evidently I have the only 2017 Silverado in Phoenix. Then I had to drive it in to be color matched because I have out of the hundred trucks on their lot the only one with a Pepper Dust color paint job. Well the shipment of cover got delayed because of the holidays. Then, the cover was damaged and they said no problem we'll fix it and sell it to you as a used cover for the same price. While installing it, it was damaged again. So, the Pro shop manager calls me and says it's okay you can't see the damage from the outside but, if you want we can order you another one I just can't tell you how soon it will get here. It's been three weeks since then and if I hadn't called them today who knows how much longer they would have stalled. Now we get to start the whole process all over again. I guess all I can do now is expect the worst and hope for the best.
P.S. I'm using my son's computer my name is George Poland I'm the actual buyer, regretfully.
Soul sucking scum of the earth. Be smarter than me do not EVER go here. Horrible people that will take nothing but advantage of you. Now I'm stuck for 5 years in a pile of crap.
My wife and I had a terrific experience purchasing a Chevy Traverse from courtesy chevrolet. Armando, Roberto, and Steve took very good care of us and they got us exactly what we asked for.
The worst services I've received from the financing department dealing with Misty Gonzalez-Gunter and would never recommend this dealership if they have to go through the same experience I'm still going through..
We ve bought 4 cars from Ivan T, with recently buying our 5th one from David. They go above and beyond to make sure we are happy with our sale. David took the time to make sure he understood what we wanted in a vehicle as well as what we could afford financially. We will always recommend Courtesy Chevrolet as long as these set of guys are around.
Amber Bonner did an outstanding job helping us and keeping us informed, Sadly we were not able to get a vehicle from Courtesy but I wanted to express what an exception job the Internet sales team did. I wish every that everyone sale experience could mirror the "courtesy" we had from Amber.
Went to the big tent sale event at University of Phoenix Stadium just to look at cars and see what was within my price range. James Balaz was my assigned sales person as I walked in. He was very nice and personable from the start. Told him we were interested in an SUV so he took us to look at all SUV's. Last one we came across was a 2005 Ford Expedition. As we were looking at it, another sales guy from a different dealership told us it was sold and then drove it away. James asked him where his "hold" sign was and the guy ignored him and continued to drive off. James said he was going to see what he could do to get this vehicle for me because they have rules and that other guy didn't follow them. Long story short, we ended up getting to test drive the vehicle and I liked it so we started working numbers. James was very understanding of my finances and didn't push for me to put down more than what I felt comfortable and was still able to get me close to what I wanted to be at for a monthly payment. I wasn't expecting to buy that day so I didn't have my current insurance info with me. The team was kind enough to accept a picture emailed to them of my current insurance that I sent my mother to my house to get (I live in Mesa and we were out in Glendale so there was no way I was going to make it home and back before the event was over). Everyone was very kind and didn't push to get me to pay more than I was comfortable nor did they try to talk me into any vehicle. These people know how to get a sale without using pressure tactics!
I don't even know where to start. Well, I suppose I'll start by saying that just like you reading this right now, I started my car search looking for the right dealership by reading reviews on google. I'm a first time buyer and all I knew is that I wanted a Chevy (since my current truck is a Chevy), so what better place than Courtesy CHEVROLET? I called to get an idea on their selection with my budget being $4,500 while wanting a car with under 100,000 miles. Robert Sterkeson answered the phone. He was polite and honest when he said that may be a little difficult, but suggested that perhaps I should use that money as a down payment. I was hesitant, but decided to make my way down to take a look anyways, and it's a good thing a did. The entire staff was eager and willing to help, but I wanted Robert, whom I previously spoke with on the phone about my budget. First we spoke to Nancy to get me pre approved, which I had immediately, even on my waitress wage. Even though I didn't end up going through one of her financing plans, she was more than helpful explaining how the process would work. I then sat down and spoke with Will Deguire who brought a 2010 Mitsubishi Lancer with 68,000 miles on it to my attention. Started by telling me $379 for 72 months, which turned to $349, which turned to $319 for 60 months thanks to another staff member, named Lucy, who did all the paper work. She also helped us get insurance on the spot! Will was more than informitive about any questions I had without beating around the bush. Robert was there every step of the way creating a comfortable, pressure free experience. When he tells you, "We are not here to sell you a car, we're here to help you buy one." you can believe it.
Jamie was wonderful to deal with, especially with living so far away.
ELIAS DID AN AWESOME JOB. HE WENT OUT OF HIS WAY TO MAKE SURE WE GOT WHAT WE NEEDED. TRUCK NEEDED TO BE DETAILED IN THE INSIDE BUT OTHER THAN THAT HAPPY HAPPY HAPPY
The service advisors are always courteous, attentive and professional. Jesse Wilson was great! He kept me abreast on the status of my vehicle. Ben Johnson was awesome. I am happy he was promoted to his current position, but saddened to see him leave the service department...Jamie Phillips, Victor Bustos, and Brenden are great, too!
I would like to tell my experience picking up my truck with the service advisor Mika when I dropped off my truck for a recall I told him if they can also check door because it doesn t lock first he doesn t even do eye contact when talking to you then when I have my wife pick it up for me he tells her he had called my cell phone number and spoke to a girl wth! ( that caused a big fight) i never received a call from him then when she asks about the door problem he stated I never mentioned anything to him such a liar unprofessional. Use to have better service before .
easy in easy out good work done on time totally satisfied would highly recommend Courtesy Chevrolet for service and or purchase of a new or used vehicle
We wanted to buy a Chevrolet Volt and Jose helped us find the perfect one! Everyone worked with us to get a deal that made sense to us and to them. I would recommend Courtesy Chevrolet and especially Jose!
Thanks again to everyone there!
Sharon
Bought a new 2019 3/4 ton truck. Diesel exhaust fluid was low I talked to Ruben service writer he had zero clue what it was or how it worked. A quick Google search told me a out every 5000 miles. Problem solved.
We have bought 3 cars and trucks from CC. They are always great, and they don't sneak in things that we do not ask for. Always good, if Ernie is there, he is great sales guy!
We went in to ask some questions and to find out how much we would get for trading our vehicles. We were interested in a traverse because we have a growing family and simply wanted to know what we needed to do to make that goal. They convinced us that it was possible to make a deal now and after much negotiating we ended up trading in our Cruze and leasing a new 2012 Traverse. We signed the contract and were off in our new family vehicle. This was Sunday and everything was great until a couple days later when we received a call from the dealer saying that the deal was not approved and they needed the traverse back. Really? This was after we had already signed the contract. My feelings wouldn't have been hurt if they had simply told me that we do not qualify at this time and let us know what we needed to do in order to qualify. After all, we were there for that purpose anyway. Instead, I was left insulted and embarrassed. That s ok because instead of earning my gratitude and future business, I will instead be sharing this review where ever I can to warn folks about the practices of this dealership. Is this really how Chevrolet does business now?
Just bought a 2014 Chevy Spark 1LT from Courtesy Chevrolet. GO SEE ROBERT! Great salesman. Not out for the sale. Genuinely loves cars and wants you to get the car that fits you best! All-around decent guy. No pressure at all. Easy, (mostly) painless situation. The little pain I felt had nothing to do with Courtesy Chevrolet. Just my tight pocket book. (I'm super cheap and HATE spending money). They worked with my budget and have an excellent selection! They were even flexible with my trade in! Seriously, if you're in the market for a car, THIS IS THE PLACE TO GO!
Bought three new vehicles here. Great bunch of people.
I had the best experience at Courtesy Chevrolet I love love love My New car and the salesman Ken Riley was amazing!!! Ken gave me an awesome deal on my trade and a great price on my new vehicle! .. he was really patient, helpful, and the whole process was hassle free! I would most definitely recommend anyone here!
I had some issues with the sale, but then they were quickly resolved. I was pretty impressed that they resolved them so quickly.
Just horrible. The salesman Jordan Ventenilla is incredibly rude and condescending. For a company with "Courtesy" in the name, it is strange that they employ such salesmen with poor attitudes. They missed the sale for that reason alone.
Best buying experience I ve had. Everything was fast and easy, and I love my car. Jordan Ventenilla was awesome and super professional. He knew every little detail about the vehicle I purchased and is very to the point. Thank you so much!
I couldn't get a hold of anyone. I left multiple messages to see if I could get a price for a tire. I have bought 3 vehicles from Courtesy Chevrolet and have always had a solid experience. Brandon in the service department told me that he couldn't give me a price and that AJ had to. Yet AJ wouldn't call me back, then when he did he was very rude on the phone and continued to call me 'boss' I have a name and I also have the right to take my business elsewhere. I'm sure you guys don't really care about a customers experience so I'm not expecting any response to this.
Plus $210 for a tire, when I priced it out with other places and it was about $65 more at Courtesy Chevrolet. I want to keep my business with them, but they are too pricey on parts and service department has gone downhill.
I would think twice before purchasing from this dealership. After bringing a new truck back to the dealership for multiple issues that I shouldn t have on a new truck, alignment issues, front end feeling loose, rattles from trim inside that I m told is completely normal. Im told they don t want to service my truck anymore and to find a different dealership. This dealerships service department is an Oil Change facility at best. Damon Phillips and the owner Scott Gruwell have failed their customers. After your dealership fixed the alignment and centered the steering wheel neither of which actually happened. I bring the truck to Van Chevrolet, the tech tries to perform an alignment and discovers that the entire steering rack is not functioning properly and needs to be replaced. Interesting that I m told from Courtesy that everything was good to go on the truck! I ll be sure to share with everyone I can about the terrible treatment that I have received by your dealership.
No move on price and lots of expensive unwanted addons. Looked at a Chevy Volt, listed for $14,444. When I asked about out of door price, was told it was $18,000. This included $995 for "prep" and $498 for "lifetime tinting". Neither was optional.
We usually dread the "car dealer" experience but Kelly Hanes made our purchase painless! She gave us specs over the phone, text us photos that weren't available online and started all the financing over the phone! With 2 small children we want to make the time in the dealership as short as possible and Kelly moved the process along as fast as possible. And, when we switched up the upgrades we wanted and realized that the paperwork wasn't quite matching a comparable car priced online - she honored the online deal saving us another $785 ---- no questions asked! Great service, will definitely be a repeat customer! Shawn in financing was awesome too, no gimmicks - just straight to the point, in and out of there.
Excellent customer service. Lamar was amazing. Made the daunting task of buying a vehicle manageable. Got ourselves a great deal and couldn't be happier with our new vehicle.
Excellent service! Very friendly and didn't pressure us into anything! Would definitely recommend this dealership! Bent Gonzalez was an amazing salesman!
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