Nicole Derrickson Review of Courtesy Chevrolet Group (Phoe...
UPDATE: December 2019, I stopped in to get my fir...
UPDATE: December 2019, I stopped in to get my first oil change today and had an appointment at 11am. Their whole check in process is confusing because you make a specific appointment with a service advisor...? Never heard of that before. I stood around waiting until someone motioned me to the go tune different area while ignoring me. It's been over 2 hours now and still waiting for my oil change to be done. We were also told the oil change would include tire rotations when we purchased. Surpise. They are not and it is $25. Not worth the hassle with this place. I wasnt impressed much when I purchased and definitely am not impressed with their service department.
3 Stars May 2019
They're ok. I only chose this place because they had the exact used Jeep Wrangler I wanted. The 28k jeep I picked out ended up being 36k with their add ons that "couldnt be removed" like GPS tracking in the vehicle and paint protection coatings. Most dealerships, including the one I sold cars at, offer this as an option. I haggled for almost a hour with the price with them. It was late, I was tired, it was the Jeep I had been searching for, so I caved. The car has been fine so far. I was upset after being told in would oil changes for 3 years for free and there was a brochure on the sales desk stating this. I was later told AFTER coming out of finance it had recently been changed, our sales person mis-spoke, and it's actually 3 oil changes for free in total. Plus 50% after that because my husband is a vet. Probably wont purchase here again.
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