Went to the big tent sale event at University of P...

Went to the big tent sale event at University of Phoenix Stadium just to look at cars and see what was within my price range. James Balaz was my assigned sales person as I walked in. He was very nice and personable from the start. Told him we were interested in an SUV so he took us to look at all SUV's. Last one we came across was a 2005 Ford Expedition. As we were looking at it, another sales guy from a different dealership told us it was sold and then drove it away. James asked him where his "hold" sign was and the guy ignored him and continued to drive off. James said he was going to see what he could do to get this vehicle for me because they have rules and that other guy didn't follow them. Long story short, we ended up getting to test drive the vehicle and I liked it so we started working numbers. James was very understanding of my finances and didn't push for me to put down more than what I felt comfortable and was still able to get me close to what I wanted to be at for a monthly payment. I wasn't expecting to buy that day so I didn't have my current insurance info with me. The team was kind enough to accept a picture emailed to them of my current insurance that I sent my mother to my house to get (I live in Mesa and we were out in Glendale so there was no way I was going to make it home and back before the event was over). Everyone was very kind and didn't push to get me to pay more than I was comfortable nor did they try to talk me into any vehicle. These people know how to get a sale without using pressure tactics!