Completed a full furnace/AC replacement last August, which was competitively priced, clean, and quick. Additionally, their routine maintenance inspections every 6 months since have been thorough and continue to offer us peace of mind. Want to give a special thanks to Michael Ford too. He just completed a systems check today and was timely, friendly, and knowledgable. Completely recommend Columbus/Worthington Air!
Jason B. was very professional, knowledgeable and efficient. I will ask for him by name if I ever need any further heating or air conditioning repairs.
Jamie has been coming to my home for several years. He is fabulous in that he is honest and thorough in all his work. He takes time to explain things in ways I can understand. Jamie is an awesome associate for Columbus Worthington Air and I would and have recommended him to others.
Jeremy was super helpful! Taught me a lot about the system while he was checking up on it!
Rob E. Took very good care of us today. We had a humidifier added to the new furnance we bought a month ago and of course i requested Rob E. Very professional, kind and went out of his way explaining my nest control for the furnance. Thank you once again for your wonderful service Rob.
Trevor did a AC Tune up today and He and this company are the best ! I would recommend them to anyone looking for HVAC work or services
Helped troubleshoot house humidifier issue. Communicated well.
Very knowledgeable and explained in great detail about our new furnace and air conditioner while he was installing them. His work was neat and efficient. I was very pleased with the whole experience. The installers were very professional and polite. I have already recommended this company to my neighbors.
We have had CWA to our house on multiple occasions, most notably during holidays (nothing seems to break during a normal week), once over Christmas and most recently this 4th of July. They do good work and I will continue to use them However, we needed a capacitor to get the old unit running until we decided on replace or repair. They might have gotten 4 or 5 stars had it not been the $400 charge for an $80 part. Buyer beware! I'm ok with a labor charge (just takes a few minutes to replace) over and above the service charge and a normal markup on parts, it was just the look and feel of the transaction, i think they could have done it differently and better A happy customer tells 2-3 people, an unhappy customer tells everyone...just saying. When I expressed my dissatisfaction with the situation to my salesman, I got a 'Lord of the Rings' length email defending what had taken place. Would not have taken much to change my attitude but that was not it.
Columbus Worthington Air is 2 for 2 in superior performance. I had such a great experience with Columbus Worthington Air about 5 years ago at my previous residence going through a service call that ended up in a new furnace and A/C. Since then, I have moved to a new residence but I still have maintained their service plan and trust nobody else. When they came out a few weeks ago for a pre season check of my furnace at my new residence, I knew my furnace would need to be replaced but I was hoping to get another year out of it. Lee, service technician, delivered the news that I had a crack in my heat exchanger. He didn t just tell me, he took the time to show me. He had pictures on his camera of what a crack looked like. He made sure I understood what it looked like and then he took his camera to show me where the crack was in my furnace. I made the decision the repair wasn t worth the cost being I knew the furnace would need to be replaced. Within two hours (7:30 pm)Mike Brooks was at my door looking over my furnace and duct work to analyze what size I needed to be the most efficient (energy efficient and cost effective). I asked him to look at my A/C unit Because it was about 10 yrs old and it was hard to cool one of my upstairs rooms. Turned. Out my A/C unit was undersized. He took time to show me all my options, even braking down cost by just a furnace install, both furnace and A/C, and what it would cost if I installed the furnace now and waited to install the A/C down the road. He provided all the information I needed to make an informed decision. I decided to go with replacing both the furnace and A/C. I believe at a great price as well based on what I paid for my furnace and A/C at my previous home 5 years ago (and at that time I thought I got a great deal). The next day (Saturday morning) the installers where at my house a 9:30 and installed the new furnace and A/C. Adam Slone and Steven Evans worked the entire day. It took them a little longer than they expected but it was because they wanted to make sure the job was done right. After the install, they walked me through everything they had done. In my mind, I thought they could have cut corners just to get the job done but they didn t. I could tell they took pride in their work and I couldn t be happier.
Columbus Worthington Air has a logo on their shirts that says something like you can t have trust with out Us and that is true. I have had two install experiences with Columbus Worthington Air at two different houses and I can tell you I will not trust anyone else but them. Having two different teams of technicians, sales, and installers but the same exact outstanding service experience tells me the entire Company is doing it right. If you are reading this review looking for a HVAC company, don t waste any more of your time and go to Columbus Worthington Air.
Every service tech has been professional and excellent about explaining things about my hvac system, as was Kenny, who was here today. I also appreciate the calls to remind me that it is time for service again.
Jeff and Todd were on time, worked very hard and showed great respect for me as a customer. These two young men obviously knew their trade and answered all my questions with knowledge and patience. The experience was great and the installation met my expectations. Thanks to Columbus Worthington Air for being such a good company with which to work!
Mr. Ward was very professional and had great energy! Thank you!
This is our second time using Columbus/Worthington Air and both times they have been fantastic. They are always so professional and responsive. Our technician was Kenny and he was so polite. He was able to diagnosis and fix the issue quickly and was thorough in his explanation of the problem. I would definitely recommend them to anybody.
They put in 2 furnaces and a/c's and the installation went well. Over the course of the last 2 years i have scheduled 2-3 weeks out and 3 times they called the day before and said they couldn't come due to high demand and would like to reschedule 3 weeks down the road. When i did reschedule the same thing happened on the second appt. They really cant be counted on to keep an appointment at all. I'll be looking for another company to service
Thank you, Kenny (service tech) and Dan (sales rep) for your knowledge, professionalism and advice regarding my A/C and furnace system. My new system was installed today by Tyler and Nic, two more friendly professionals. I DO trust Columbus Worthington Air and look forward to working with you for years to come.
The gentlemen that installed my new HVAC system, Josh C. and Justin were great! They were great professionals and did an awesome job getting my equipment installed. They answered all my questions and even game me some recommendations on how to make things work more efficiently. Stellar job guys!
Columbus Worthington Air was advertising a HVAC tune-up special at Home Depot for a great price, so this was more of an impulse buy, but one that ended up being well worth it. Kelvin was the tech that came out to our house, on time, was friendly and polite, and went through a checklist to tune up both our A/C and Heater. After he was finished he showed us the items that he checked, and answered a few questions that I had. All-in-all, I feel that Columbus Worthington Air is a well-run company with accurate service times and friendly technicians like Kelvin. Highly recommended.
Dave Brown did a troubleshooting visit to find problem with fan on HVAC system. Very thorough and professional. Pinpointed not only the immediate problem but spotted several other trouble points. Highly recommend!
I called on a Friday afternoon and spoke with Nicole about the issues I was having with my AC unit at my home she was very professional kind and helpful. I was offered an appointment the next day which I was very surprised and so thankful for. The courtesy call was appreciated to let me know that Bryce(my tech) was in route to my home. I loved that he put on shoe covers before entering my home. He listened to my concerns and he did not make me feel rushed he did what he needed to do to get my home back to being cool again. From the first initial contact to the end the customer service was just outstanding from this company and it was greatly appreciated please keep up the amazing work!!
Ryan was our consultant and was really helpful in making sure we got the right equipment for our home to give us the comfort we want.
Rob and Winston were are install team and they also were fantastic. Both worked quickly and efficiently. We are extremely happy with our choice of choosing Columbus Worthington Air and the work provided.
Kenny is a friendly, knowledgeable, prompt technician who has been to our home more than once for our seasonal service. Really reviews the specifics of what he does and what we can expect. Thanks!
Extremely professional and knowledgeable from service techs to sales to installers.
Our experience with Columbus Worthington Air was outstanding. We called them late Friday afternoon and they were here by 8:30 Sat morning. Tyler was excellent; and his 2 helpers were very good as well. They found a window broken in our crawl space and covered it with wood & screws; we are older & it is difficult for us to crawl in that crawl space. Tyler took the time to walk me through setting up an account so I could change settings on my smart phone. Kenny Ward is an excellent service technician; trouble shooter. He was here less than half an hour & found the problem. Thank you for hiring such wonderful men.!
Technician was on time, thorough, answered my questions, very respectful and pleasant. I could tell that he has had years of experience.
Our installers, Rob C and Winson S did any amazing job. They were very thorough in their work and paid attention to every detail. I highly recommend Columbus Worthington Air for your HVAC needs.
Kenny was excellent, professional and very knowledgeable about the entire process.
Thomas was excellent! He was very efficient, explained everything he was doing, answered questions, and provided great recommendations.
My AC unit wasn t cooling correctly. After a very hot night I called Columbus Worthington Air and they scheduled me for an appointment the same day. Ian showed up on time and did a fantastic job. He also provided me with additional knowledge on how to better care for my AC unit. The whole process was very easy. I m impressed!
Jamie Thompson was wonderful! He came to service our air conditioner and knew exactly how to remedy the problem. Jamie spent time with us and made sure all our questions were answered. A+++
Rob C. and Winson S. did an outstanding job replacing our furnace and AC. They carefully disassembled the old units and installed the new units and cleaned up everything as neatly as possible. They are the epitome of top-notch professionals with great communication and customer service skills. I also want to extend a heartfelt thank you to Justin S. and Tom at CWA for easing my worries about a cracked heat exchanger. Justin took apart the old exchanger and visually pointed out the cracks. This is my 2nd complete system from CWA and I can confidently recommend them to anyone in need of HVAC services.
Dave did a great job for us today and took the time to make us aware of different components of our system and things to look for in the future. We have been customers of Columbus Worthington air for more years and I can remember and plan to keep it that way!
I am very happy to report an ongoing relationship with Columbus Worthington Air. Over the past ten years I have received excellent, honest, trustworthy service from CWA. This week my semi-annual summer check up was done by Ian H. He was on time, professional, clean booties and went the extra mile. He noticed the A/C vents were full of grass and took the complete unit apart and cleaned it using my hose. He restored the unit to like new condition and I appreciate the concern. It is a pleasure doing business with Ian and CWA.
Thomas was extremely professional and explained everything throughly. Better than on time he was early!
They came out the same day I called and the technician was nice and helpful and gave me all the information I needed
Woke up with no heat, Columbus Worthington Air dispatched Kenny Ward who arrived within a couple of hours & repaired the furnace even having to go pick up a part. He explained everything thoroughly and understandably & was extremely personable and friendly. He knew his job well, and we were very pleased with the prompt, efficient service.
Kenny was one of the nicest technicians I've ever had over the 28 years we've lived in our home. Thank you so much for being a great company and please make sure to let Kenny know how much he was appreciated!
Julian was neat, clean, and thorough. He spent a significant amount of time thoroughly investigating the inside of our heating system, then explained our system in the new house and the problems he found. He worked with us for a significant time afterwards to help us talk to the home warranty company knowledgeably in order to get someone out quickly. He set us up for the next day with the sales associate we used in the past at our previous home so we could discuss purchasing a new unit if necessary. We are so blessed to have Julian as our technician and to have Columbus Worthington Air behind keeping our family safe!
Emily is so friendly and pleasant. She was on time, efficient, knowledgeable, and explained everything she did. I will request her the next time I need service. Her visit was a great start to my day!
Jeff had a lot of knowledge that was important in getting a quote for an a/c and furnace.
Bryce provided excellent customer service. He was knowledgeable and explained in detail what he was doing and also answered all the questions I had. Because of his professionalism I will definitely call Worthington Air for all of my heating/airconditioning issues. And will requst Bryce W to come out.
Thank you Bryce!
Carol
I called in regard to a leaking humidifier on the furnace. I was offered an appointment that same afternoon. Trevor arrived on time and quickly diagnosed and fixed the problem. He also addressed a problem I was having with my Nest thermostat and got a replacement shipped right away. He was polite and professional and I look forward to working with him in the future.
We had air unit installed today .kieth and Ian were very professional and provided me directions on how to use the new best. The were ver respectful and cleaned up everything like they had not even been here. Our experience with Worthingrom Air has been great from our salesman Jeff who was outstanding to the installation team. Thank You!!!
Tyler and his crew, Nic J. and Cam W. were exceptional - friendly, courteous, and professional. I had to have a new furnace and AC installed. It was seamless thanks to these 3 gentleman. Everything was explained in terms I could understand and they were all very patient with my questions. I would highly recommend this team!
Kenny was very friendly and straightforward. Excellent service and made sure to go over what maintenance was performed. A++.
Excellent, we've been using Columbus Worthington Air for 20 years. Recently we had a problem with our furnace installation and they made sure we were 100% satisfied with solution!
Great overall experience with Columbus Worthington Air! I needed a new furnace and air conditioning unit. Columbus Worthington gave me the best price, were fast, polite and professional. They even loaned me a window unit to keep life bearable before the installation. My installers were Andrew V and Adam S. They did a great job and walked me through the features of my new thermostat. I would highly recommend Columbus Worthington.
Tyler W and JoshC were my installers. They were professional and timely. Tyler made sure all my questions were answered and explained the job before and after installation
Had my winter furnace check-up today (10/23/2014); done by Service TECH Jamie Thompson. I have had Jamie out to my house multiple times to check out my furnace and air conditioning unit. He is always thorough and takes his time to make sure they are working as designed. I ask for Jamie when I make my appointment because of his work ethic and honesty. This is what I look for when working with central Ohio businesses. Thanks Jamie.
Kurt M. was the service representatives who outlined my choices when I wanted to have a new furnace installed.
He was realistic and helpful, not trying to sell me the "top of the line" that would have been inappropriate for the older home we live in. He outlined the choices clearly and answered my questions well.
Also, when I had a conflict on the original date chosen for installation, he quickly moved it to a different date.
In all, a good experience.
Originally, Jamie, the repair technician, came on a service call to get my aging furnace working after the motor quit. He was courteous and professional throughout. When I asked him about purchasing a new furnace, he explained that was not his line but he could connect me with someone (which is how Kurt came to contact me). In addition to completing the initial repairs and getting me in touch with Kurt, Jamie was able to have the company apply my repair costs toward the purchase of a new furnace, saving me from paying twice.
As with Kurt, it was a satisfying professional experience.
Jamie Thompson found the problem with our heat pump after 3 other technicians could not. He was knowledgeable, professional, courteous and exhibited great expertise in fixing our air conditioning. After many weeks of hot weather, we thank him for his service.
Ian was very professional and completed a thorough review of the A/C unit and only recommended more refrigerant, which I expected since it had been years. The family immediately noticed more and cooler air was circulating through the house. I would definitely recommend using this company and plan on using them in the future.
Jeff B and Zach S installed my new AC and furnace. They did a great job and walked me through everything! I would highly recommend Columbus Worthington Air for your next AC and furnace, as well as, and checkups throughout the year!
Thank you Bobby for your professional follow up, I hereby withdraw my previous review and this is for your prompt, responsive call this morning.
I was very impressed with Zach and Andrew. They were very professional and courteous. They were able to complete my install before I had to leave. I would highly recommend them and the company to my friends. Great Job. Guys
I called Columbus Worthington Air regarding an air conditioner issue. I was able to get an appointment the same day, within 2 hours of contacting the company. The service technician was efficient, polite, and had the problem fixed within a very short time. I've always had a great experience with this company and their employees and would always recommend.
Dave O was very friendly, helpful and solved my air conditioning issue quickly. I appreciate the great service I received
Written by Dominic Stellutto
I had some concerns after getting our new Bryant AC installed on April 17th. After having a good conversation with the General Manager (Matt) I feel that I will not have any issues going forward. The original installation process had some minor issues but they were resolved by the GM. I appreciate him reaching out to me to make sure that my concerns were discussed and that they will be resolved. His professionalism makes me confident that I can work with CWA if I ever have any problems with my heating or cooling. I would like to thank Matt for reaching out to me and look forward to a good relationship with CWA.
Trevor completed inspection of my furnace in a timely manner on Sunday 11/3/19. He was neat, polite, and very informative. I would highly recommend Columbus Worthington Air for your furnace and air conditioning needs.
Overall - great! Ian was prompt and on time, clean, professional with attention to detail. He explained which is a better filter for the furnace, showed what he was cleaning and checking and answered my questions.
I've asked about whole house humidifier and Ian explained my options.
Overall I loved the service, will use the company again.
Called Worthington air yesterday, technician Dan came today right on time. He was very knowledgeable and thorough. He took care of the issue without any unnecessary sales pitching. He was very kind to hear about all my perceived issues, resolve the issues and answer the questions.
All check points done with diligence and transactions with respect
Rob E. completed the semi annual preventative maintenance for my air conditioning unit. Rob E. arrived on time and was wearing a neat and clean company uniform, which made a very professional impression. Rob E. completed the preventative maintenance check quickly and thoroughly. Rob E. demonstrated his professional competence and HVAC knowledge in a friendly manner. Rob E. was able to explain clearly the items that needed to be upgraded in a friendly and professional manner. Rob E. pointed out several items that should be changed as a pat of the preventative maintenance program offered by the company, CWA. Rob E. attention to detail in completing the preventative maintenance will surely avoid any major problems or repairs with the AC unit in the future. Rob E. explained the pricing up front and without pressure. Rob E. completed the upgrades quickly and professionally. I would highly recommend CWA to anyone who asks. Rob E. was also very friendly and polite.
I was very pleased with Columbus Worthington Air. They were very professional and efficient in taking care of my needs. Everything was explained to me in detail and they offered me a variety of different options.
Rob E. arrived in the first hour of the 2 to 6pm window on a very HOT day, taking the heat in stride. He checked all the systems, one part that needed replaced was no charge -still under warranty. No muss, no fuss, he didn't even break a sweat, on to the next call in about an hour.
Very quick response time. They came out next day for service call. Installed all new AC and Furnace the day after that. They were on time, called 30 mins before arrival, did the job quick, and cleaned up after themselves. My husband and I were very pleased. I did have a mirror broken, which was unfortunate. I had it affixed to the old furnace unit, in the basement, by our laundry area. I do not actually know what happened as I was not down there. I was only told not to put another mirror up? Not really any kind of apology, or anything. Not quite sure how to feel about that. However, everything else was excellent and I feel the price we paid was fair too. I will still use this company again, just based on expediency and timeliness. I have had prior experiences with contractors who were pretty bad. This company seems top notch, overall.
The technician (Jamie) that serviced my furnace was great. He was knowledgeable, efficient and did not try to "sell" me more products/services than I needed. I would highly recommend Columbus Worthington Air (especially Jamie).
Excellent service...both timely and professional. Highly recommend Columbus /Worthington Air.
Great install of our new A/C and Nest Thermostat! First service call for our heating system was great! Signed up for a service plan to keep things running the way they should!
Rob E. Was very personable and professional. Definitely felt very comfortable while he was there
Thomas the technician was on time, polite, professional,respectful, well informed and did a very through job with the furnace and air conditioner inspection. He offered insightful information on proper maintenance on our equipment to help prolong the life of our systems.
Pleasure to work with Thomas.
Thank u.
Kenny was super helpful! He is very knowledgeable and I appreciate the recommendations. Got the job down quickly. Very happy customer :).
Great experience with a new install. The company treated us fairly and the install team was excellent.
Jeff Estep came out to provide us with a quote to have our AC and Furnace replaced. He was very professional, polite and explained each step of the process and our options.
I explained that I had another company providing me with a quote today and that I would get back with him later with a decision.
He wasn t pushy with the selling the product nor did her rush through in a hurry to get to the next sell.
He did explain that if we went with Worthington Air and if I was flexible with scheduling they offer discounts on days they are light on scheduling installs.
I thought that was a nice option and a way to save a little more $$.
Great system and service for a fair price. They did an analysis of my home and existing system and recommended some minor changes in duct work adjacent to the system to improve functionality. Installed everything in just a few hours on a Saturday that was convenient for me. Taught me how to use the new nest thermostat and went over maintenance. Requested the city permit and scheduled the inspection for me. Definitely would recommend Columbus Worthington Air.
Jeff worked with us for over an hour helping us find which system would work best with our home and our budget. He never pushed or pressured us to purchase units that were more expensive either. Our family will always use Columbus Worthington Air for our Heating and Cooling needs. We definitely recommend going with this company if you re looking to have work done.
Technician Kenny Ward serviced our HVAC system today. Kenny has to be top 1% of service technicians I ve ever engaged. Outstanding customer service.
PS - neither Worthington Air nor Kenny prompted me for a review.
Service tech gave thorough explanation of air purification systems for furnace and walked through benefits and costs. Took time to explain what he was going to do in service call.
Excellent service. Trevor was a polite and courteous technician. He explained each of the maintenance steps he provided and performed them quickly and efficiently. When finished, he gave me a great summary of my entire system including photos showing points of possible concern for future reference. He reviewed my maintenance plan and suggested changes that might be appropriate for the age of my system. Trevor is a great representative for the company!
I request Jamie Thompson, Service Technician, to complete the yearly inspection of my furnace. Jamie is very approachable, which is a good thing because I always have a lot of questions. Jamie always takes the time to educate me on the maintenance of the furnace, and is always very professional in doing so. The most important thing to me, however, is the fact that I know I can trust him. My existing furnace is aging, and I know when the time comes for a replacement, I can depend on him to guide me in the process.
Got a new furnace and AC installed, Josh and Tyler we're very good
David explained what was going on with our units very clearly, laid out our options, and made the repairs possible that day. He was very personable and a pleasure to work with.
Micheal was fast, friendly and professional. Communication was fantastic. I was kept informed through phone calls every step, from making the appointment to when the tech would arrive. Highly recommend this company for check ups and maintenance.
Sales rep was informative, patient, and professional. He did not oversell and appeared to have a great understanding of what unit would work best in my particular house. Installers Todd R and Jeff B were polite, informative, and professional. The installation process was fully explained, the equipment both inside the house and outside was installed properly. They were patient and thorough explaining the system operation and answering questions. Installation of the air conditioner required removing the old AC from its mounting on brackets attached to the house. Todd R was careful when removing the old unit, cutting the brackets, and leveling and installing the new ground contact base. Bottom line is that the Bryant air conditioner and furnace installation was an extremely positive experience and a testament to why Columbus Worthington Air has been a long-standing successful business in central Ohio.
Kenny performed our regular maintenance check and did a fantastic job cleaning and evaluating the system. He was prepared, on time, and took his time to explain his findings. He also had available the unique filter that is more reasonably priced than you can find on the web. Thanks Kenny
Every employee that came out to look at our broken furnace has been top notch service providers. Hands down great buying experience. Would highly recommend, and will do business with again!
This is going to be long... but worth the read. Just sayin'. CWA is worth it.
An impressive experience from beginning to end. Our neighborhood had recently been provided gas service (previously all electric) so we were looking to taking advantage of the cost savings and heating/comfort benefits ASAP. We'd received a number of quotes and Delonte and Tom from CWA were quite simply amazing: attentive to detail and very solid and forthcoming as I asked many questions. After a 2-hour meeting they showed no signs of exhaustion ;)
Pricing was competitive, if not better than other estimates, Delonte and Tom seemed cool. So, we went for it. So glad that we did.
The install team was amazing, going above and beyond the quoted scope of work with no additional charges... they, quite simply gave a $#!^. Ba (head tech, from what I understand) actually found a missing/covered floor return in our master bedroom. Once found, he cut and grilled the opening. No haggling, no 'this is gonna cost extra'. He simply did it. Not only that, he and the crew spent time in our nasty crawlspace readjusting return connections to help with airflow. In addition to that, that the entire install team was quick and very friendly. A+ work all around.
Our electric-to-gas conversion was a bit of a pain (being all new to us) - going back and forth with Columbia Gas and the County and all... Delonte was a hero multiple times: On our behalf, he contacted CG to confirm what was needed and did whatever he could to move the ball forward. I, admittedly, called Delonte at odd hours asking for assistance and he always answered (or called back right away) and was consistent in his willingness to help.
Final connection was instated by Rob, who swung by at a moments notice to confirm/fire-up our new gas furnace upon that days County inspection confirmation.
All praise and no complaints regarding CWA!
Quality, Value, Responsiveness, Punctuality have all been proven to be top notch.
We had Trevor from Columbus Worthington Air out this morning. Fantastic job. He installed a new Nest Thermostat and conducted a furnace inspection. Will be using Worthington Air for all our future HVAC work.
I had my service check of my air conditioning and was very pleased with Worthington Air. One suggestion, however, I only received one message asking me to make my appointment since I have a service contract and I was busy at work at the time and forgot. There was no further contact but I finally realized by the end of July that the unit had not been serviced so I called for an appointment. My service technician, Rob E. seemed efficient and was very nice.
My furnace went out on Christmas morning, which, when you have small children, is the worst possible morning for your furnace to go out. I called Columbus Worthington Air and within an hour - still on Christmas morning - a technician was at my house fixing my furnace. Tough to beat that for service. Moreover, the tech was very earnest and focused on what he was doing as if it were any other work day - not mailing it in because it was Christmas and I'm sure he wanted to be somewhere other than my basement. All in all, a great experience and I'd highly recommend them.
I chose CWA after reading all of the great reviews. Originally, Ryan came out to do a service check on our a/c. I had a question about our furnace and he did not hesitate to look at it even though he was there for the a/c. Anyway, our a/c probably would've lasted us another year, but I decided to go ahead and look into a new system, so Ryan sent Kurt out about an hour later. Kurt reviewed our options and I decided to replace both the a/c and furnace since both were 19 years old. Who knows how much longer they would've lasted, but I feel confident in the decision to get new at this time. Brian S and Nate J came to install everything. They knew exactly what they were doing, and did a great job removing the old units and hooking up the new. They were very efficient, left everything very neat and clean and answered my questions. Everyone I dealt with from CWA was very nice and professional.
Quick, knowledgeable and friendly service on very cold day. Lee was great. Thanks!
This was the best service person I have encountered in the past seven years of utilizing Columbus Worthington Air. He was kind, took time to explain things, professional, and thorough.
Called in advance and gave me a 30 minute heads up. Explained everything clearly and was efficient. Would definitely recommend
The service technician was excellent. He was polite, explains what and why he was doing each check. He worked efficiently and answered all questions in a manor we could understand. He wore a mask and shoe covering inside and was careful about what he touched. Great job.
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