The service rep who came out was Kenny Ward. He was very helpful in explaining the various options we had to optimize our heater. He also explained what we could do to get the humidifier working.
Very professional. explained service fully and listened to my needs
Adam & Steven did really efficient work and were very friendly. Would recommend Columbus Worthington Air for good quality work.
Trevor came out to service our A/C as a standard check up, cleaning, etc. He was very thorough on top of being a very respectful and a kind individual. If it was his company I would be giving him 5 stars.
I was not thrilled with the company for calling to reschedule the appointment with me (after I booked it a month and a half ago) because they had more appointment requests coming for higher paying services than mine. It was rather off putting and makes me believe they don't really put the customer first.
Thank you to Rob C., Steven E., and Adam. They were prompt, professional and did an excellent job. The full installation of the furnace and AC took less time than anticipated and they left my basement looking better than they found it. They took the time at the end to explain how the system worked and let me know what I would need to do to maintain they system between system checkups. I probably won t use another HVAV service besides CWA again. Thanks so much.
Delonte was great to work with. He did not pressure us to buy, but instead gave us the information we needed to make an informed decision. Our new HVAC system is getting installed tomorrow!
Very good. He told me everything he was doing and was very nice.
I recently inquired at a few heating and cooling companies and decided on
Columbus Worthington Air and the service men Rob C. and Sergio came
out and performed a excellent job for us, they had booties and face masks.
We do recommend these two servicemen for quality work
The technician who came out was great: very skilled and professional. He also did a great job explaining what we needed done and showing us quick tips about maintenance we could perform ourselves.
Had a furnace tuneup. Jeremy was very knowledgable and professional. Honest and provided some great tips. Will definitely contact this company for future services.
Very professional and efficient. Explained what they did and offered suggestions for us to ponder. No pushing on the suggestions - much appreciated. Thanks!
Had a new system installed today. My installers Rob and Ba were great. They explained everything they were going to do. They were very professional. After they were done, they made sure to go over how the system worked and the maintenance I would need to do. Overall I was very pleased with my installers and with Columbus Worthington Air as a whole.
Keith and Byron came out last Thursday to install a new furnace and AC unit. We had gotten an estimate on Wednesday and they were able to install things the next morning. Keith and Byron did such a great job! The arrived right on the appointed time, and got done with everything in about 4 hours. They were great about going over the maintenance needed to be done on the furnace, and going over the specifics of the new Nest system. And, they made sure the basement area was really cleaned up before they left. My husband and I are so pleased with the new furnace and AC unit and really appreciate all of the work that was done for us.
Very prompt, efficient and reasonably priced for a late Saturday call.
Technician was great, and $84 for a service call same day when the other local companies couldn't make it out for a week was nice but when all you need to do is replace the capacitor and they want to charge $271 dollars that is where I draw the line. That is unconnecting and reconnecting a few wires on a piece that cost me $27 dollars at a local parts store. Service was great, markup is ridiculous.
Techs are always polite, efficient & knowledgeable. Kenny W is personable & great!
I had Worthington Air come to fix my air conditioner. It was $85 service fee. They came out once and said the unit was frozen so they would need to wait until it thawed to come out again. That's fine. They didn't charge me for the second visit, but I did have to take off work twice. The next visit they said it needed new refrigerant. I asked if it could possibly leaking, he said he would check and let me know. He said it wasn't leaking so it should be fixed. A month later it is broken again. I suspect it is leaking. I called Worthington to ask if they would forgo the $85 visit fee to look at it again and they said no. I contacted another company. Fool me once, shame on me. Fool me twice, shame on you. For shame Worthington Air!
I recently had a furnace and air conditioner installed and could not be happier about the entire process. Jeff Crawford and Steven Evans arrived exactly when they said they would and were very courteous throughout the day. Jeff and Steven took time to explain in detail how the new systems work, what maintenance would be needed, and where to go for additional information. They also were very respectful of my home, leaving it just as they found it. I highly recommend Columbus Worthington Air, and these two technicians in particular.
David was super helpful, courteous and informative. He gave me instructions on maintenance and how to use the systems attached to my HVAC system that I did not know how to use. I would definitely recommend him.
I always find the service techs to be very knowledgeable, professional, and personable. They always take the time to explain thoroughly what they have done and what is the have found. They offer suggestions but are never high pressure.
Columbus Worthington Air helped us out in a very timely manner when our AC stopped working unexpectedly. The techs and sales were very helpful in getting our system up and running. When it stopped, they were able to get us a new system installed and running in a day and a half. We had used them at our previous residence and would not hesitate to use them again.
From start to finish, everyone at Columbus Worthington Air was great to work with. We were very pleased with our installers Rob & Joe, who were very knowledgeable, friendly, professional, and efficient in installing our new Bryant A/C equipment. Thank-you!
Tim was a wonderful service technician. He showed up right on time. I felt he took his time to inspect our furnace and to give us the results. He took the time To explain everything to us. I will definitely use Columbus Worthington air again.
David Owens, the CWA technician was very thorough and responsive to my questions. He remained on site until the job was completed to my / our satisfaction.
Jeff B and Nate J installed a new furnace that was a great improvement over the one that came with my condo--much quieter and more efficient!!! Their work was timely and the explanation for how the new system worked and how I could program it were very clear! Thanks so much to Columbus and Worthington Air for your great team!
Very friendly, helpful information about services performed.
Rob C and Steven E were on time, fast, professional, and tidy. Great service, and we highly recommend!.
Adam and Josh were both very professional and explained things well. Not to mention they were both very congenial! Thank you both for a job well done!
Today my service tech Thomas just happened to recognize that my dehumidifier in my basement was one of the many that had been recalled do to fire hazard, and I had no idea. Even though he had been trained to recognize this he didn t have to tell me, but he did because of his training and his see something say something consciousness. I humbly thank him and Worthington Air for literally saving our lives. If more companies and employees were like this it would be a much better world than the one we currently live in.. Thank you again Thomas! You truly are a life saver.
Had great service call from Michael. He was very thorough and professional. Thanks for tuning up my furnace.
Rob C.and S. Winson installed our new furnace today. They were on time, very polite and showed me what they were doing. They were very professional.
We have had so many issues with our heating and cooling. CWA came out every time and check the furnaces. Finally it was approached that we needed to check the ductwork. And that was the problem. Tim Byrd was absolutely phenomenal. It s the first thing he said to check. And lo and behold that was the problem! He also gave us direction on where to go from this point! Thank you so much Tim you re awesome!
My technician was Kenny W. and he was very friendly, personable, and professional.
Jason was very thorough and helpful. I would highly recommend.
Very helpful. Open, and honest technician. Would call them again.
The company was able to fix my AC unit within two days of calling. Other places I contacted quoted at least a week, which would have been miserable in 90 degree heat. Kenny was unbelievably quick to assess the problem and completed the repair in under an hour. He also suggested I clean the unit coils myself vs charging an additional fee. I cannot say enough positive and I will absolutely call Worthington Air in future.
My technician was Kenny Ward. I can t say enough good things about him...quite professional, and clearly one who loves his job and believes in customer satisfaction. I will be requesting him on all work I may have on my system.
Always very happy with the service I receive from CWA. I never feel like they are trying to over charge me and they take time to explain what needs to be done and what I can do to help make the A/C furnace work more efficiently.
We had an absolutely wonderful experience with Columbus Worthington Air the weekend of Christmas. Our furnace kept misfiring causing our home to smell like gas. We shut if off the night of the 23rd and gave Columbus Worthington Air a call and a tech was out first thing on the 24th with no upcharge for the holiday weekend. He cleaned a part for us so it would continue to work but we decided to replace the furnace since it was well over its 15 year life span. We had a salesman come out on Monday. He was wonderful and not pushy at all. He gave us all our options and we were amazed at the cost. They even subtracted the cost of our service call on Christmas Eve. The next morning Matt and I think Zack? Came out and installed our new furnace. They were nice and very professional and did a great job. We will definitely use Columbus Worthington Air in the future and I highly recommend them.
I have used Columbus Worthington Air several times for service and advice over the years. The service technician, Rob, and the equipment advisor, Delonte were great. Professional in every aspect and they described both the assessment and the equipment at every step. No pressure at any point to buy or upgrade. I did because it was long overdue and the options were laid out plainly and all my questions were answered clearly.
I have been with Columbus Worthington for almost nine years. They perform preventive maintenance on my Bryant heat pump and furnace twice a year, and on my Generac generator once a year. Could not be happier.
On this visit, Ken informed me that I should consider using the furnace instead of the heat pump to heat above 45 degrees since gas is so much cheaper than electricity now.
Jeremy M. arrived on time today for a scheduled AC check. Friendly, respectful and courteous he patiently answered my questions, explained details about my furnace/AC system maintenance and corrected an issue I was having with my thermostat settings. He was thorough and efficient.
I have been a customer of Columbus Worthington Air for over 10 years- Jeremy M is an excellent reflection of their commitment to quality and service!
They fixed an issue with my system on their first visit. I was impressed with the technicians knowledge and his thorough assessment. I signed up for their Advantage Plan to get the benefits of routine maintenance and service response without trip fees. They installed a Nest Pro and I love it. It was a relief to have a company get it right the first time!
Kenny was here when expected. He was efficient, friendly, talkative, and knowledgeable. I felt confident that my furnace was in great working condition when he left.
David was great. Friendly, professional, and knowledgeable. Took his time doing a comprehensive inspection and explaining the findings and recommendations. Very happy with my service.
Our air conditioner went out a couple of weeks ago, naturally during one of the hottest weeks of the year. After a bit of research, we called CWA and they were able to send a tech out pretty quickly to diagnose our air conditioner. He was very friendly and gave me the sad news that the compressor was done. The whole system was fairly old so we opted to replace the entire HVAC system. Kurt came out the next day to assess our set up, and was also very friendly. He explained our options, never once tried to upsell the most expensive system, and gave a solid recommendation of what would be best for our home, at a very agreeable price. The day of install, which was only a couple of days later, at our request, was satisfactory. They cleaned up afterwards, and out new system is running great. They also rolled in our initial diagnostic fee to the cost. All in all, I had a very positive experience with this company and would definitely recommend them to others.
Thanks to Brian for his professionalism and courtesy he demonstrated on his first visit to our home. He covered all the details and answered all of my questions! We are thrilled with our new unit and how quickly it was installed! I would highly recommend Columbus Worthington Air!
very professional, polite would definitely recommend this company to another person
D was excellent and did a wonderful job explaining what we needed for our home.
Top notch and an asset to this company.
As usual with Columbus Worthington Air, the technician arrived in a timely manner. Kurt was polite and professional and completed the install in a neat and timely manner. Once he was finished, he walked me through the operation of the unit and answered any questions that I had.
Great service! Lee came out and quickly found the issue and fixed it in no time. Very friendly and great service!
Although very polite, I m afraid it was to cover up the fact they were charging me $284 for a $12 part... plus the $84 for the visit on top of that.
I'd have preferred to be charged $12 for the part and just tell me the other $272 was labor or something. Now I'm left thinking I way over paid and cant trust the advice I was given that might have actually been good advice, whether or not it can be trusted.
Adam and Tyler Joseph from Columbus Worthington Air provided excellent service and timeliness on our new AC. Saved us a lot of sweat during a heat wave!
My family moved into our new home just before Christmas. I was attempting to install a new smart thermostat and learned during the process that the Bryant system utilized special proprietary network cabling for communication to the thermostat. Columbus Worthington Air was able to send a very sharp technician to our home the same day to rewire the system and smart thermostat. I couldn't be more happy with the experience and the professionalism and expertise of the technician.
Kelvin W. was on time and very respectful. He did a thorough inspection of the inside and outside unit and provided me detail explanation of the problem. Kelvin provided guidance on the next steps needed to resolve my issue that day. Within an hour my air conditioning unit was running good as new. I will always recommend this company and service professional for any HVAC services.
It was a great experience. Great team. I would recommend this company.
Curt was terrific. Timely, efficient and personable. Gave solid recommendations I will consider going into the year.
Jamie was fantastic! Went above and beyond to explain things to me. Great experience!
Didn't NEED a new furnace, but it was from 1992 and didn't owe me anything. I'd been thinking about it for a couple of years as I would go down to the basement and re-light the pilot, or pay a few hundred bucks every spring to recharge freon. I'd been using CWA for the last few years for service and maintenance, so I gave them (and a couple other local companies) a shot. Brian Rensi directed me towards an 80% two-stage gas w/ variable speed fan (Bryant 315) furnace and a Bryant 113 A/C unit. I added a humidifier. Nest E and Nest Protect (CO detector) came with package. All communication with CWA was timely and efficient - even through the Christmas holidays (i.e. signed the deal on Christmas Eve; install occurred on Dec. 29). Rob C. and Winson S arrived at my house within 30 minutes of their phone call. All of the work was done within approximately 7 hours: removal of old equipment, install, test and train me on new, clean up and drive away. The Nest equipment is functioning as promised (even with slight learning curve) and my home actually feels warmer per the same thermostat setting with older equipment - they said it would. I would highly recommend this company to anyone in the Columbus area who is looking to replace their HVAC system.
Great service from my technician Kenny and very professional!
Thank you Kenny
The installation team was friendly and professional. They completed the installation, explained the operating procedures and removed all the debris. A great experience.
Jamie, When you handed me a card and asked if I would give you a review, the first thing that came to mind was oh, hell no, not my thing, but what came out of my mouth was, You Suck!! Normally, I don't feel compelled to go through the process of giving reviews, but in this case, I felt your impeccable professionalism and personality made me want to let you know how much we appreciate your work and having heat, of course!!! You Rock!!!! Thank you for ALL of your hard work getting our furnace running again!!
Sincerely, Roxanne and Jim Malek
Both installers were very knowledgeable, and experienced. Josh C. & Tyler W. did a great job with the install, and were professional.
I had my furnace/ac installed back in 2008. Best investment I've made for the house (besides my back porch) by far. All of the tech's that have come out have been professional and friendly, But Jamie has been my favorite for a long time! He always takes the time to answer all of my questions. Even from an old guy like me!
Very professional, courteous, and knowledgeable. He capably communicated the information surrounding the maintenance check. Thank you.
Dan from Columbus Worthington Air was polite, efficient and courteous. He checked our AC and made a recommendation on a part to be replaced. Since our unit is about 10 years old we felt it appropriate to have the part replace. He did it quickly.
Michael was very professional and did a great job for me. Thanks.
We've trusted Columbus Worthington Air for a few years now and would highly recommend them to every home owner. Any time we've needed assistance they have been there same day. When we need a total equipment replacement Jeff C and Keith S were outstanding. They called when they were on their way, were on time, exceptionally friendly, clean, and courteous. Cool dudes, I'd totally hang out with them! Job well done!
Jeff on the sales side was outstanding and responsive to every question we had. The install crew was wonderful as well. They were young and quick but also thorough. I especially appreciated the time they took after install to cover every aspect of the work they did in the home. Would recommend these guys to anyone
We ve used them for years. Always nice. Always responsive. They explain everything they do and explain recommendations and options. Kenny was here today and was fantastic going over where the system is now and what issues we may see as it ages.
Adam and Tyler were excellent! They were a great team on the install. Adam was great with the communication of the entire install all the way through the end to review of the Nest thermostat functionality. They were on time and the install went very smooth. Thank you for great service!
I have been using Columbus Worthington Air for few years and they do a great job. I never feel like that are giving me the run around. I always request Kenny Wand to come out to the house. He is first class!! He is professional and keeps you informed of what is going on with the process.
Technician was very knowledgeable and effective at answering my questions and making recommendations.
Super friendly! Took time to explain. Had the furnace in quickly and cleaned up as they worked.
Great price. Delivery as planned and happy with result
In and out in about an hour, called ahead before arriving, brought the trash parts up from the basement and put in my garage. Was a super nice person. Thank you.
Adam was excellent from start to finish. The final product looks 10x cleaner then the previous unit. He took the time to explain the updates in understandable terms. We couldn't have asked for better. Thanks to you all for making this easy!
The tech, Jared, was knowledgeable efficient polite industriousness punctual and transparent. He provided a complete estimate before commencing work. Work was A-No.1. Aces!
Lee was very informative, professional, and courteous. He clearly explained his assessment of our HVAC system. He is humorous to boot.
Adam and his crew did an amazing job. They could not have been nicer, more polite or more respectful of our house and family. They worked clean and did a very professional install. We were very comfortable with them in the house and they clearly knew what they were doing. At this point we will never use anyone but CWA. Thank you for the great work.
The technician, Kenny was great! Always on time and is very thorough. Definitely recommend!
Shelby is the preferred service-provider; the same w/the firm. We have been customers for a few years and are increasingly pleased and satisfied with the service, the counsel Shelby provides and his efficient service. Of any of the service folks we use during the year he is by far one of the best. Rob E is good too and did an excellent service re: our Aprilair unit.
Thomas was professional and knowledgeable on my handful of questions. Great company and will be using again.
On the first "cold" day of September (Sept 10, 2018); we awoke to a non-working furnace. We had just purchased the furnace this past March. A quick call to Columbus Worthington Air brought David to our house. What a pleasant experience! David was friendly and thorough. He arrived on time; explored the options and gave us great confidence in his abilities. H made sure everything was working right before he left. Highly recommend David & Columbus/Worthington Air!
Brian S. and Josh C. installed a new furnace and air conditioner at our home on Monday, May 7th. They were professional, courteous, and did an excellent job. They completed this job in approximately five hours and were very focused on quality workmanship and keeping us informed the whole time about various aspects of the new units. They were totally knowledgeable about the equipment and made sure all our questions were answered. They were fine examples of the quality service we have consistently received from Columbus Worthington Air and we have been customers for more than two decades. We highly recommend them.
Dave stopped out and quickly resolved our A/C problem. He was professional and prompt! Highly recommend!
Kenny W. was very thorough and knowledgeable. In addition, he completed the work in a timely manner and was very personable, professional, and polite.
We came home after a one night get away to NO HEAT on a SUNDAY...... My husband is a trucker and myself and our 4 kids dropped him off at his truck on the way home. I was not very happy when I walked in the door and had to deal with this. HOWEVER, Thomas made the whole process go without flaw. He came within a very reasonable amount of time, he had the parts to fix the furnace and when I had questions he went above and beyond to answer them! Kuddos to him and the management.... finally a place that still has good customer service! Thank you so much! We will DEF be using you again!
Very professional technicians. Called in advance, came on time, and did a quick and detailed inspection of my AC unit.
Very efficient and knowledgeable installers. respectfull of property, and patient with non tech savvy customers.
Zach. S and Andrew. V did an excellent job installing everything.
Service tech was very polite and fixed the problem.
Jamie preformed a periodic maintenance on my Furnace. This is the third time he has been here for me. He is very professional, efficient, and friendly as well. He did a few extra things - washed the (reusable) furnace filter, and after he checked the furnace and adjusted the gas flow, and checked the humidifier, he noticed the knob on the humidifier control was missing and found a replacement in his truck. I have confidence he will give me good work at a fair price. The little things make him exceptional.
Great service and friendly and professional technician. Kenny provided the semiannual inspection today on my 2-year old Bryant furnace. This was an equipment wellness check to ensure that everything was in good shape before the winter season. Yes- I know that a 2-year old furnace shouldn t have issues and preventative maintenance on a new unit seems like money wasted. Just like a new car, you get it serviced and checked and I look at my home s HVAC system the same way. It was a lot of money 2 years ago and I want to make sure that it is maintained properly so I can extend the life and be on the leading edge of asset performance declines. As for the service visit, Kenny arrived on time and provided great service and explained the system checks that he performed. Great service call and I would highly recommend Columbus/Worthington Air.
Kenny Ward is an excellent technician at Columbus Worthington Air! He's smart, capable, and always finds the best solution at a fair price. I know when he shows up that the problem will be solved ASAP. Thanks, Kenny!
Jason was awesome. He took his time and checked everything and explained things we did not know.
Very, very thorough furnace and AC check up. Mr. Clark, very professional and easy going.
Columbus / Worthington Air: Your Trusted HVAC Partner Since 1936
Columbus / Worthington Air is a leading provider of heating, cooling, and indoor air quality services in Columbus, Ohio. With over 80 years of experience in the industry, the company has built a reputation for delivering high-quality solutions that meet the unique needs of residential and commercial clients.
Since its inception in 1936, Columbus / Worthington Air has been committed to providing exceptional customer service and innovative HVAC solutions. The company's team of highly trained technicians is equipped with the latest tools and technology to ensure that every job is completed efficiently and effectively.
Whether you need routine maintenance or emergency repairs, Columbus / Worthington Air has you covered. The company offers a wide range of services to keep your home or business comfortable year-round. From air conditioning installation to furnace repair, their team can handle any HVAC issue with ease.
One thing that sets Columbus / Worthington Air apart from other HVAC companies is their focus on indoor air quality. Poor indoor air quality can have a significant impact on your health and well-being. That's why the company offers a variety of solutions designed to improve your indoor air quality, including air purifiers, humidifiers, and ventilation systems.
At Columbus / Worthington Air, customer satisfaction is their top priority. They understand that every client has unique needs and preferences when it comes to heating and cooling services. That's why they take the time to listen carefully to each client's concerns before recommending customized solutions tailored specifically for them.
In addition to their commitment to exceptional service, Columbus / Worthington Air also prioritizes energy efficiency. They offer a range of energy-efficient products designed to help clients save money on utility bills while reducing their carbon footprint.
If you're looking for reliable heating and cooling services in Columbus or surrounding areas like Dublin or Westerville OH look no further than Columbus/Worthington Air! Visit our website today at www.cwaohio.com/ for more information about our services or call us at (614) 771-7001!
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