Colonial Hyundai Review

I was trying to make a deal with two different people, I was told we were close and close to the deal and was told it had been on the lot to long and had to get rid of it. I was even paying cash money? I was then called back and was told they needed another 1000.00. I was then called and was told they drove the car and found a problem with it and was going to take it off of line and couldn't accept what I had offered ? Definally the worse people I have erer seen to buy a car off of? I told the gentleman that I could find a car just as good as that one and he said good luck finding one and then hung up on me. Miss Smoot was a great person and even told me with what I had been thru she would get me in that car? I would never recommend anyone even to go there and try to buy a car because all they do is give u the run around. I found just about the same car with more on it and even thru in a sunroof at no additional cost to me with lower miles. I also am going to go thru their business bureau for being lied to and changing prises on their web page and said the prise was put in wrong. I believe that is called false advertising ? don't let them run u around like they did me. There r plenty of cars out there that r cheaper and have lower miles. They act like they r the only dealership but they r not. Very upset with the lies and how they do business. Sincerely Rick Pearrell. By the way I was even driving 3 hours just to try and get the car!! don't get ripped off

This dealership is not honest. Went there to look at a car while the big national rebate was available (yeah, the one you saw on TV almost everyday). Salesman pretended it didn't even exist and attempted to sell by msrp. I mean come on.
Not telling you to totally avoid this place. But certainly don't get your hopes too high if you're going there.

Colonial has the best sales team, and their service department is fantastic. I've known some of those guys for years, and they treat you like family.

Beware of recalls! I took my car to be serviced here after a recall notice and not only the amount of time it took was ridiculous (over 3 hours, estimated 30m), but they also serviced the car without my permission, and tried to charge me $116 for oil change, wheel balancing and air filters. The only reason I'm not giving 1 star is because they offered no resistance when revoking the charges, but that makes it clear to me how they operate.

I stopped in the other day to check out a car and Zach Smith was super helpful and informative. He talked me through all the features of the vehicle and helped me to make an informative decision.

Great customer service. Waiting area in service too small long wait time

It took us 6 hours, but we drove off with an amazing vehicle.
We took our time, including an extended test drive for lunch, drove four or five cars that were all very impressive, but in the end, the Ioniq Hybrid was the overall winner...

Customer service, helpfulness and knowledge, as well as the ability to take the car out for a spin by ourselves, willingness to bring out four different vehicles for us to test drive all made our experience here exceptional.
We already own a Santa Fe that was there for service, so naturally, we went to check out what's new in the showroom :))

The price haggling is the complete opposite of what I call enjoyable, but overall, Evan and Steve worked with us and we got a decent deal on what we needed.

Colonial Hyundai is a great dealership. I had a wonderful experience and am incredibly happy w my purchase. Thank you for making this deal work.

Stay away from this dealer nothing but scams. bought a lifetime engine warranty from them and after 4 years need engine work and was declined saying that all oil changes have to be done at there location. since i live 100 miles away that's not possible. read the fine print before they stab you in the back. the only reason i gave them 1 star is because they didn't offer 0 stars.

We just bought a new santa fe from this dealer. We live out of state and our local dealer couldn't get the color we wanted. We drove 4 hours to get it and it was worth it. The sales staff went over and above expectations to make this any easy transaction. We got a better deal than the dealer we have used for years offered. Andy, Humberto, Tammy and George were wonderful to work with.

You have got to come here if you need a car! They are amazing and go the extra mile. Ask for Darnell. Darnell and George made my families dreams come true. I cant tell you how happy i am with my experience here! Thank you so much colonial Hyundai! And especially Darnell. You're the best

Colonial Hyundai offers great service. I am in the high risk group for this virus and had my grandson drop my car off for me. They took care of the service I had requested in a timely manner and called to confirm I was ok with the service after my grandson picked my car up. I would highly recommend them. When there was ever a question about any service needed, the dealership has always honored the time old "the customer comes first" policy.

Great dealership and everyone was supportive and friendly. Lou Ziegler went above and beyond to make sure I was able to afford to drive out of there with a Hyundai and not just looking to only make a sale. I would recommend this dealership to anyone looking to finance, or lease a car. You will be in great hands, and I am truly grateful for your time and patience assisting me and my family.
Thank you!

Very bad experience. My sales rep (Manish) was excellent and very helpful. But it's downhill after that. I really liked the Sonata Limited and was ready to buy it assuming they gave me a good deal. Instead, this guy John and Sam came in to negogiate with utterly unprofessional attitude. Particularly Sam was extremely rude and arrogant. Honestly, if someone is reading and cares about customer experience - please consider below as constructive feedback:

1) you cannot start with sky high price and negogiate down upto 25%~30%. Keep the negotiation within 5% margin. You lose customer interest at the outset with such ridiculous prices.

2) why can't the poor sales rep negogiate? Why do I need to talk to 3 different people? It's annoying and waste of time.

3) give some sales training for guys like Sam before making them finance manager.

I hope the dealership focuses better on customer experience.

The car ran great for a while. I took good care of it. Had a mechanic tell me there was obvious flood-damage. I didn't think much of it because it ran fine and looked okay.

Once the fresh clean artificial smell left, the mildew kicked in. I took it to a second mechanic(was away for the summer) because I thought my car was leaking, and he also informed me it was most likely in a flood. He gave me examples like the mildew, window stains that just wont ever go away, and a deteriorating rust on the inside of the car.

My car drove pretty good, but i've had more than a few sources with nothing to gain tell me it had flood signs written all over it.

They say they have a car and when you go for it it is not there and they want to sell you another one is not good

I really liked the salesman and the car I purchased. Otherwise it was a bad experience.

Johnny was absolutely AMAZING !!!!!! He worked with me and was very persistent to find me the perfect vehicle. He even came to pick me up to pick my new car up. I highly suggest going to see him. You wont leave disappointed!

Bough a Hyundai Elantra here in 2009, they offered the two year warranty and said I didn't have to worry about a thing, everything was covered, free car washes and a coupon worth $1000 for my next car purchase, the catch is that they charged $2000 extra for that. The coupon book had about five free oil changes that probably cost a couple hundred dollars at the most. I had a newborn at babysitter and they rushed me into signing the papers to drive home my brand new car. When I finally had figured that out and talked to friend that had bought the same car for $2000 less, I went and talked to John Ashdale and explained my problem, he said that everyone negotiates different and what he could do is to charge my friend more to make the price even. Just this end of April 2017 I took my car to get the air bag light checked and they said it was because I had lint roller under my seat, charged me $115 dollars and didn't fix or reset the warning light, what they did is give me a list of things that needed to be done to my car; replacing ac and timing belts, and put front brakes, and they would throw in the sensor for the small amount of $3000. I took my car to a different mechanic and did a timing belt kit, put new water pump, flush coolant and replaced front brakes for $660. This is my own experience and not trying to put down the dealer. But if I had said yes to their recommendations I would had paid $2340 extra for the same work. Plus I already paid them the $2000 for the extra warranty that I didn't need, since that car had a 10 year powetrain warranty from the manufacturer. You decide. The only service I'll be getting there is the car wash.

I had a unique situation. My car had over 100,000 miles on it and I still owed 13,500! Chris, the other sales staff and the management did not judge me! I was so nervous - Chris made me feel at ease and made the car buying process painless for me! It was a great experience! I will never go to another dealership! Thanks so much!!!

The service was great and very polite and courteous. And did not have to wait long to get it back!

Dealing with Marvin and talkin to the rest staff what's great. But when hustled into the back room to sign the papers with Rob what's not a great experience at all. Other reviews say Rob is no longer with him, he's there. He has the personality of a rock and it's not very pleasant to deal with it all. When come time to sign the contract it was $495 more an agreed-upon. He wasn't very happy with that but had to change it and when I did not buy the extended warranty he even got more of an attitude. If I had not liked the car so well I would have walked out and flew back to North Carolina. Be careful with dealing with them I wish. I read the reviews beforehand. The car was way over filled with oil and power steering fluid. The service department has issues

The worst. I don t recommend them. The staff working here is unprofessional at all, especially Eva. Also, the prices are very high. The warranty that they provide is a joke! Avoid them at all cost.

Colonial Hyundai is great! The staff is always friendly, efficient, courteous and helpful. I leave with a positive attitude and happy smile!

So I purchased a used vehicle from hyndai a 2015 Genesis. Very nice car. The first thing I noticed was the car needed an oil change.. it was 200 miles over due driving it off the lot... When I went into the dealership I was looking for new really.. Hyundai was offering 3 years of bluelink with new purchases and the salesman said with the used I would get all the same bells and whistles... Which was wrong.. I got 3 months of bluelink which just expired. A month after having the car the passenger side bumper popped out of place leading me to think they car had been in an accident before.. I took it to Hyundai and they told me I'd have to pay 900 to get it fixed... There were "fresh scratches" that indicated that I damaged it.. I've owned really nice cars in the past with no issues but all of a sudden I don't know how to drive.. so after 2 hours the manager Dave Smith said I could take it to a body shop to try and repair it so I did and they repaired it (the repair is barely holding on.. you can see the plastic popping out a bit again...) Also Dave told me he would cover the cost of the three year bluelink... So far all broken promises by a dealership that doesn't care about it's customers once they drive the car off its lot... I will never buy a car from this dealership again and will recommend to anyone I speak to not to as well.

We were looking for a specific model and trim that was hard to find (Elantra GT Sport 6MT). Jessica Dean was helpful at sourcing and notified us of their inventory prior to visiting the dealer per my request.
Once confirmed, she scheduled us for an appointment and introduced us to our sales rep upon arrival.
Our sales rep Lou was down to earth guy and great to deal with, he gave us a good tour of the car, a long test drive for both my wife and I and overall made things easy. Both Lou and Vince honored the advertised incentives and although we had our own private financing, we were still treated like a valued customer.
Rob from financing was also able to meet our budget for an extended warranty (from an already excellent one!).
The only negative is they don't accept a credit card down payment over 2k without getting charged extra fee's. Our plan was to put 5k down on a single card (take advantage of reward points) but had to use a debit for the balance. Had I known this would be an issue, we would of just brought cash to make things easier.
Other than that, AMAZING experience, Colonial has a large inventory and their staff are some of the best in the industry.
PS. We went out of our way to shop here, over 2 hours away in New Jersey! Although out of the way, will definitely consider them again in the future again.

Colonial Hyundai Service department was efficient and timely on the repairs to my vehicle.

Great experience, friendly staff, awesome car buying experience.

I don't like the way they mark up a car with extras and then give you a deal that is still higher than the MSRP. Also, I test-drove a car that ran out of gas as I was coming off of the bypass. Luckily I could park the car and walk back.

Vince Perry is an exceptionally pleasant and patient salesman. He continued to provide assistance after the sale, and was allways courteous and professional in his conversations with us.

Great, friendly service.
Would definitely recommend these guys if your looking for a new or used car.

Donna did a great job keeping me informed. Unfortunately it took Hyundai 8 weeks to deliver the engine, but the service department did a great job with the replacement. The car was returned to me running well and nice and clean!

Had a sudden issue, called Jim Carpenter and he got me in as soon as I could get there. Very straight forward, handled the situation quickly and I was on my way. Jim has taken care of all my cars for a several years now. He provides a comfort level of trust and fairness with a personal touch. I am very particular with my vehicles and Jim knows this. With cars, especially at the dealerships these days, it's all about doing the right thing, Jim is all about doing the right thing for me, and I am sure he does the same for all his clients. Well done!

My car was unexpectedly totaled so I was thrust into the car shopping/buying experience sooner than anticipated. I had been looking to upgrade from my sporty coupe to a larger crossover and have always heard good things about Hyundai - my dad has owned a couple and it was on my consideration list when I bought my first car 11 years ago - so I paid them a visit. The whole experience was wonderful - everyone was so friendly and it didn't feel like a typical dealership visit. They had music playing and great food on the grill so, while I'm sure they value making sales, they do an even better job of creating relationships with the neighborhood. I'd feel comfortable stopping by just to say hello and grab a bite to eat without feeling pressured into a sale. But my salesperson, Jeremy, listened to my needs and found a great car for me. I pretty much fell in love with the Tucson instantly, but wanted to do my due diligence so I shopped around and test drove vehicles at some other dealerships. I went back to Colonial a few hours later to finalize my purchase with no regrets and would highly recommend this dealership to anyone in the market for great customer service (and a new vehicle)!

Have taken Hyundai cars back for service for years now and when it comes to the service side of their business... These people are very polite and caring

Jim Krause was friendly, informative and NOT pushy. He gave us plenty of choices, and left us alone when we asked for time to make a decision. He kept in touch, made himself available, and was patient in explaining some of the "techy" items in the car for us. He answered all questions, communicated in an excellent manner, and was a professional from start to finsih!

We will highly recommend Jim to friends and coworkers, and we will seek him out in the future for any auto purchase.

The car: Elantra limited fully loaded 2012 with tech package.
They gave me the best price on my car among 6 dealerships in berks, chester, and montegomry counties . I didn't buy it from them coz I kept their offer on hold and I went to another dealer until the car was sold, when would the next car would come in,? the sales man, chris, said a day or two, he was true!!
They kept following up with me and after I bought the car by one day after getting tired and losing my gamble, they called me to tell that the car was available.
What a loss!!as I an ex-salesman myself, I really wanted their crew to earn my bussiness!!!...they did a lot to please me. From the presentation to the finacing to the price of the car.
Maybe in a couple of yrs I will get back to them for another thing.
Thanks to Mike Luttman, you are a very professional sales manager. Not pushy not sneaky.

Horrible experience went there to trade in our 2014 santa fe (which we bought here) and were trying to buy a new 2019 santa fe. After sitting and waiting for over 3 hours with two children to test drive one and nothing was happenening we were ready to leave but sales manager who we had given our keys to to appraise ours when we got there kept hiding and making excuses and making salesmen make excuses to keep us there and not giving my keys back. When all i wanted was my keys to leave and get my children something to eat they were starving after sitting there for 3-4 hours. Finally when i got keys back they had blocked our car in. Horrible experience would never recommend of give them my business EVER again!!!!!

Even though they are located an hour and half drive from my place. I still go to them because I can trust and rely on them. Excellent service and very friendly staff.

I had an excellent experience. The employees were very nice and welcoming. I had traded in my 98 Camry for a 2013 Kia Soul. And I'm so in love with it with this choice. I would definitely recommend this dealership to everyone. Colonial Hyundai thank you so much for everything you've done for me and my family. You guys are the best. No more car search for me lol. Woohoo!!!!!! =)

I visited Colonial Hyundai based on a reference from a family member who had a great experience - turned out I had a great experience as well! Mike greeted us in the lot and was very thorough in answering our questions. Overall I feel we got a great, safe car for a decent price.

Horrible customer service on my 2011 Santa Fe - do not stand behind their product

Johhny Dice and Andy Smith gave me n my wife a great experience during our trade of Ford Edges a two wheel drive to AWD. Thanks for making it work

Ray was great to work with. I went in on 12/26 and he helped me find the right new car for me. I really enjoyed my experience.

Top Notch Service!! Donna always goes above and beyond to make sure that myself and my vehicle are well taken care of! I recommend her to anyone looking for a honest service advisor

Made an appointment a week in advance for a specific car. Arrived and was told the car was not in stock. Rude general manager, David Smith. Do not even waste your time.

Michael Wilkinson was awesome! Very personable and got me the best deal out of several other Hyundai dealerships for a new Elantra. Highly recommend!

I drove 2hours to see a certified pre owned car, when I arrive cars was there in great condition. I was intended to buy, but for my surprise they added an extra 990 dealer fee.

That extra fee was not even on Hyundai certified website, but during negotiation they have showed a different website with that fee, I showed hyundai website for Katie and her manager but they said that the official Hyundai website was incorrect and they tried to convince myself to buy the car with that extra 990 dolars.

Very disappointed with Hyundai Colonia, 2 days later they called me asking to recommend their service for my friends, seriously?

Was traveling from NYC to Lancaster PA when my 2019 sonata started having engine trouble. Luckily I was able to reach Colonial Hyundai. Everyone there was professional, friendly and courteous. They kept us well informed, and had us back in the road less than an hour. Thank you for the coffee and providing us with our first President's Day miracle.
God bless you guys and thank you for saving our mini vacation.

Morales family

Got a great deal on my car and great service department

Great bunch of salespeople. They don't attack you or keep bothering you! We actually bought a new car there...

Please do yourself a favor and buy somewhere else. I bought a 2006 pontiac gto here. When they sold me the car, they said there was nothing wrong with it and that it was inspected. They showed me the carfax and it said they had inspected the car. Stupid me never thought of actually checking the windshield for a sticker. A few weeks later I got pulled over and received a $112 fine for not having an inspections sticker. I took it to my garage and he said it will require 3000 dollars to get the car inspected. Right away I took the car back to Colonial and showed them the carfax and told them to check if the car is inspected. They tried to claim that the car was sold as is and not inspected. The salesman was Greg Earnst and he no longer works there. The company lied by telling me the car was inspecting and even putting on the car fax that it was inspected. Afterwards they refused to take responsibility for it and declared that it is my problem because I bought the car. I can honestly say I will never buy a car there again and I really hope you find somewhere else to buy your car as well because it will be much less hassle and a lot less risk!!

I was contacted by Brian Mason just before the Labor Day holiday and he answered all of my questions (and there were a lot of them) and emailed me back responses and pricing as requested. When he called me, Brian was polite, courteous,understanding and above all, knowledgeable. Brian also got me a very good price compared to the other (3) dealers which I imagine was not easy. He never pressured me to add options or to upgrade to another level of trim. When we got it all worked out including the financing; I drove out to Colonial to sign and drive. There was my car, ready to go, with balloons on it and a "Congratulations" sign...it may sound hokey, but you can tell they care.

Moses understands customer service and was exceptional. He was not my salesperson but went above and beyond to make my experience at Colonial the best. Thank you, Moses!!

I had the best experience at a car dealership ever! Katie Schaffer was a breath of fresh air, terrific attitude, and made my day by showing me a 6 speed Elantra. I never expected to find a 6 speed on the lot. Go see Katie for your next purchase.

I brought my Sonata in for the recall, during my call to make the appt, the service writer, John Stine V, recommended an oil change as I had not had one recently, he was able to fit this in to the same appt so that I did not have to come in twice. I was very appreciative that he was conscious of my cars needs & also of my time.

Just bought 2 cars from colonial about two weeks ago. One was brand new and one was used.

The used car had an error code which they assured me that they would take care of it. I brought the car into colonial a few days later, only to be told that it would have to be taken to an Audi dealership.

Took it to the Audi dealership and they informed me that the front windshield had been replaced and because of that the front camera sensor could not calibrate. (none of this was ever told to me by colonial)

I am now out 2 thousand dollars and have not heard back from colonial.... i will never due business with them again. I will most likely be filing a suit. PLEASE RUN FROM HERE

Came in to look at a certain car that I called out which I found online. Sales rep tells me it can not be found. I show him two other I was interested in and he said they were unavailable as well. They then showed me two other cars of similar model and milage, but in poorer condition.decied to shoot for it and told then I would come back next day and purchase. They call me next day and tell me price was incorrect on there end and it was actually $3500 more. Worst dealership experience of my life. Would not recommend to anyone .

This is the second vehicle i have purchased from Colonial. My first was less than pleasurable. I was apprehensive about going back to them but Brian calmed my fears. His professionalism and dedication to customer service sets the bar on how a car buying experience should be. Even after a slight hiccup (not his fault) Brian was able to resolve the issue to ensure my happiness with the deal. If you are on the market for a new or used vehicle, make sure to go see Brian Shattuck at Colonial Hyundai in Downingtown.

Colonial Hyundai went above and beyond to get me into my new car. Everyone was super helpful and knowledgeable of how to deal with my situation. Awesome job!

Came in to trade in a car and purchase one of their used cars. Salesman didn't listen at all to what we wanted from the car (CarPlay was a #1 feature) and showed us multiple cars that didn't fit our description at all. Failed to listen to the budget we had for the car.

When we found one we could be interested in, we noticed on the test drive that it had a high number of miles (90k). The salesman then told us the car had a full engine replacement, which was subsequently backed up by his manager and the GM of the dealership, and were told to 'trust them'.

We did not receive a single document showing this engine change. The GM has stopped emailing us back, indicating that it was a complete lie and they were trying to get us to buy a high mileage, no warranty car by lying about an entire engine replacement. Do not buy from here, classic sleazy dealership tactics.

responded to an offer for a $50 gift card. I should have known something wasn't right when the sales guy complained about all of the people who come in for the gift card and don't buy a car. The $50 gift card was offered to me and I shouldn't feel bad coming in to claim it. I am buying a car but I'm waiting for the Memorial Day sales prices. I'm sorry I don't just buy the same day. I still didn't get the gift card and emailed the gift card people and didn't get a response. I called the store and got the run around. It's evident that the gift card is a ploy to get you in store and sell a car only and you are supposed to forget about it.

They have outstanding customer service! I have had many repairs done and they are always the best. Will be buying my next cars from them

I thank the entire sales team on providing outstanding customer service that exceeded my expectations. I will recommend Colonial first and foremost to my vast circle of family and friends. THANK YOU FOR PROVING YOU CAN HAVE AN ENJOYABLE CAR BUYING EXPERIENCE!!! CHRIS BURKE......YOU ROCK!

I have been a loyal Colonial customer for many, many years. Kim was amazing, great customer service, knowledgeable and efficient. She went out of her way to accommodate me during my recent, last min purchase while I was juggling work calls/emails at the dealership.

After reading some of these negative things on here, I thought it would be fair to Colonial that my husband and I couldn't be happier with the way we were treated by our salesman Jon Miller. He showed us the vehicle we were interested in and really gave a great presentation. Then my husband drove off for the test drive. After he drove it on the highway and we took the off ramp, Jon told him to pull into a little strip mall and offered to switch drivers to allow me to drive the vehicle. We had been shopping for a few weeks and been on several test drives, the salesperson at the other places offered me a chance to drive the vehicle. I really thought Jon had our best interest allowing me to drive the vehicle also. The negotiations were going back in forth but Jon never got upset and was fighting for us, then Mike Lutman came over and offered us the Maintenace Packages at a reduced price where me and my husband were very happy. Jon called the insurance company and had everything changed over and the car was detailed and filled with gas. When we got out of finance Jon went over the vehicle and synced both of our phones. What a great experience!!!!

My experience could have been better. I had 9:30 am appointment to have my car serviced . My car was to take 3 hours. No one informed me that they were running behind. My car was taken 1 hour and 17 minutes later. Finally 5 hours later my car was complete. Service people need to be trained in people skills. A courtesy phone call telling me that the service center was running behind would have been nice. I spent an entire day off from work getting my car serviced. I also have a 1 hour commute to get to colonial Hyundai. During those 5 hours no one came up to me to keep me informed on the status of my car.

Donna in service is very pleasant and a assets to the department. She go up and beyond to help.

I really enjoyed working with Katie to buy a new car. She was very professional and also very friendly. I will definitely recommend her to friends and family when they need a new car, and will be sure to call her myself when I need another car, too.

Highly recomend. Tough negotiators. but ultimatley im paying less per month on my 2013 Sonata. nicest car i have ever owned. The sales staff asked me what i wanted and needed in my dream car and let me test drive the exact one i ended up wanting to buy. process was a little longer than i thought but i am very happy with the car and the monthly payments.

We were very comfortable and treated well and our salesperson was very kind and patient with us.

Ask for Jonny Dice!!!! He gets the job done for a great deal, even better then what I expect!!! Plays no bull with you, straight up front with you. Great guy!! Gives deals to veterans too!!!

Be very careful of using their service department. The advisors are nice but the work is poor. I switched to a new dealer/service location and am now getting their work repaired .

The experience I had when buying the car was good, as soon as I need service it was bad. At time of purchase I paid for lifetime state inspection and free oil changes / tire rotations. For the oil changes I can't remember if this was for a few years or lifetime. When I brought it in for the 3500 mile maintenance. They told me over the phone the the fuel additive is not free, that was $60. At this point I feel like they are over charging on the additive to cover the "free" oil change / tire rotation. So I told them not to do the additive, I will buy that my self for $15 and pour it into my gas tank. That following Saturday I take my car in and speak to a service tech who looks up my account and tells me that the maintenance plan I though I bough is not on my account and I will have to pay. So, I went home looked through my paper work and found nothing stating I purchased it. But verbally I was told I purchased it. So I paid for something and have only word of mouth. My loss. I'm happy with the car, I'm unhappy with colonial hyundia of downingtown. Originally I gave them a good rating, but that was right after I bought the car, I should have waited to see how they treat me once fear of losing a sale is gone.

I wan to take a moment to appreciate the engineer assigned to me. John Jones took time to explain everything in detail, made the necessary recommendations, and made me feel like a valued customer. It was a pleasure dealing with Jon. I have had similar experiences with Jim and Donna too. These are great engineers you have at your service center. Thank you!

Boy, those online used car prices sure look good on the Colonial Hyundai web site, until you see the fine print: "**BALANCE DUE REFLECTS $990. CASH OR TRADE EQUITY**". Why can't they just publish the price as they are, instead of trying to make the prices look better? Also, the dealer falsely advertises that "THIS VEHICLE IS ELIGIBLE FOR THE COLONIAL CERTIFIED PRE-OWNED PROGRAM FOR $595" on listings where the cars clearly don't qualify because they are too old or have more than 60,000 miles--again, more fine print trickery.
Buyers, be aware and read the fine print before you get excited about an online listing with this car dealer!

Worst experience of my life. Never buy a car from here. I have been scammed, and whatever sales operation they are running is highly illegal and should be shut down.

Everyone I worked with or met at this dealership, with the exception of Rob Barba, was very friendly and professional. Rob Barba was the person who handled the financing and was somewhat pushy and became irritated when I asked to read (briefly) what was on the pile of paperwork he kept pushing in front of my face. He and he alone is responsible for the less than perfect rating for Colonial Hyundai. My Product Specialist, Tammy Zegac, was one of the most professional and helpful salespersons I have ever met. She went way above and beyond before and after the sale. All and all, it was a very pleasant experience, except for Rob. In my opinion, he would benefit from some soft skills training.

Our salesman, Ben Gomez somehow managed to be both relaxed and professional: not all stiff and business-minded, but friendly, comfortable and determined to get the job done. I will definitely seek him again with my next purchase or perhaps lease. I have been very satisfied with my Elantra. The gas mileage has been a source of constant pleasure, the seats are comfortable, the car is roomy, there are numerous pockets and compartments to store items, and it has all the latest technology. There is only one thing I can think of that could have been improved and that is the interior windshield film. I can never seem to get it smear-free, but then this only distracts me at night and truly is a minor, rather petty, complaint. My Elantra has been a true blessing to my life.

Great people! Just got my first car from them and am so excited! Very helpful. Great with my kids. Lou was my dealer and he was so nice!!!! 5 star job!!!!

If you are lucky enough to meet Katie Schaffer at Colonial Hyundai when buying your next car I am sure you will agree with the title of my review. She worked with Tom Cassidy to locate the specific car my wife wanted and they both worked out a great deal. They were very professional and friendly. I never felt like I was being "sold" a car. Rather it was a negotiation process that was both fair and understandable. When we arrived at the dealership to pick the car up Katie dressed the car up with a bow and balloons - an unexpected personal touch that no other dealership had ever done. I would recommend Katie and Tom to anyone looking for a new car. Michael Wilkinson in the finance department was also a pleasure to deal with. He did not try to hard sell me on any of the extended warranties etc. He simply explained the options and let me make a choice on what worked best for me. I will be back to Colonial Hyundai.

My 2016 Hyundai Sonata Sport 2.0T lease was up. I was considering buying it out, but I saw online that Colonial Hyundai had a used 2010 Genesis Coupe that caught my eye. The Colonial Price was $9,790.

Ted was my salesman. He was deceitful the ENTIRE process.

1. READ BEFORE YOU BUY A USED CAR: For used vehicles, there is an additional $990 CASH OR TRADE REFLECTED IN ALL PRE-OWNED VEHICLE PRICING. Whatever Colonial Price you re seeing is misleading advertisement. So in my case, $9,790 + 990 = $10,780.

2. Some backstory: My lease allowed me 30,000 miles. My odometer read 36,000. Hyundai would charge me $0.20 per mile I went over. So basically I would receive a bill later for $1600.

Me: Can you do anything to cover the cost of this fee?

Ted: Yea, we ll cover it for you. If we cover this for you, do we have a deal?.

Me: If you tell me that you ll pay off the $1600, I will buy the Genesis for $10,500. I can make an $1000 down payment and will finance the car.

Keep in mind, I was under the impression that I was going to get this deal for $10,500 without taxes and fees.

Ted: Congratulations! We have a deal!
Me: Thank you. Can you please print out the financial breakdown of each cost (vehicle price, taxes, fees, etc).
Ted: Yea yea of course.

He forgets. I proceed to ask him 3 more times to print me out a financial breakdown of costs before I sign anything. Each time, he forgets or intentionally avoids this. Instead, he hurries and grounds my leased car and tells me I can take my belongings out of my leased Sonata and transfer it to the Genesis Coupe.

Later on, after I transfer my belongings over, I walk into the financial lady s office to see the financial breakdown. Ted added on the $1600 (THAT HE SAID I WOULDN'T HAVE TO PAY) to my financial contract. Essentially, I m financing that added cost as well. Before we made the deal, I asked him numerous times, Will you pay for this fee? If you do, I will buy the car at the quoted $10,500.

I was highly upset, and Ted s response to me towards the end of my signing was: Oh we are paying for that fee. When you get the bill for $1600, we ll pay that off upfront. Don't you remember me saying that to you? BUT you ll be paying that cost in your contract. Don't you remember? His tone was EXTREMELY condescending.

HE USED VERBAL TACTICS/VAGUENESS TO GET ME TO AGREE. HE DID NOT GIVE ME THE DEAL WE AGREED UPON.

So instead of the vehicle price as $10,500, he put it in as $12,164.

3. Ted lied about the APR I was approved for. He said: You re approved for 6.9%. WRONG. The financial lady tells me my APR is 8.9%.

4. When I was in the financial lady s office, Ted walked in numerous times huffing, puffing, irritated sounding. He wasn t trying to do anything to make my deal fair. He never apologized until AFTER I signed the papers. His words: Apologizes for the confusion. He was highly unprofessional. Worse yet, he used deceitful tactics. The financial lady was transparent about everything, which I appreciated. But Ted was dishonest, unethical, and disorganized/rushing throughout the whole sales process.

5. As you can see from Kelly Blue Book, I got an UNFAIR DEAL. It was a complete rip off. And I m sure Ted was happy about this.

I purchased the car because I had been dealing with Ted and this awful experience for 5 hours. It was nearly 8PM. So unless Colonial Hyundai pays that precise difference of $1600, I will NEVER be doing business here again. I am disgusted.

I have to say, being the alien in the US. Mr. Steve Knickerbocker greeted me warmly with excellent Salesman ship. He is a good & Kind person. He has given me an experience like family while buying my car from Colonial Hyundai. Me and wife were happy and delighted from the services that has been offered to us by Steve and his team. All the very best to Colonial Hyundai. I will surely refer to my friends if they are in hunt of a car to Colonial Hyundai. i purchased Hyundai Elantra Value trim. Cheers Steve!

I bought a car here within the last month and had the best experience of any other place I have been to (3 other reputable dealerships). I specifically worked with Katie who came highly recommended to me by my sister (and now I know why). She was on point and listened to my needs and my budget and found me the perfect car (actually it was nicer than I had hoped). I walked away with a great car but more importantly I walked away knowing that Katie had my best interest the whole time and treated me with the upmost respect (even if I'm a girl that doesn't know a thing about cars and could be easily scammed)
Katie is amazing, but I also have to say the whole dealership, in general, is so cordial and welcoming. A number of people from the finance department, to other salespeople, to the manager (and the service people who updated my inspection this past weekend) were congratulating me and made me feel as though they were vested in myself and the car. So thank you! I am truly appreciative and would definitely recommend you to anyone