My spouse texted me an said I m going to look at a car today after work. We showed up here at concordville Nissan, and from the time we walked in we were greeted, seen right away. We had the pleasure of working with Greg Russell. His customer service was excellent! Never missed a beat and he took his time to explain everything about the car.
My car was worked on and returned to me very quickly!
My office and home are in Bucks County -- will likely use a local nissan dealership for service work -- but the buying experience with your dealership was great. Thanks!
Wow. Very impressed with Theresa, Zachary in sales. Also got a great deal of help from both Chuck and Greg. I was in a tough situation and they got me into an awesome new Sentra. They all went out of their way to find me a great car. Recommend highly.
Kenny (Hank) Oppel was awesome. He and the finance department worked very hard to get me into an awesome vehicle. I really appreciated Hank's honesty. I will refer my friends and family. Also a shout out to Brian and Greg!!
I enjoy the customer service that s why i always come back. They are excellent!
I don't have the best credit and didn't think I could get a nice reliable car. After some looking around I came across Concordville Nissan, I met with HANK...he was very personable, friendly and helpful. Hank made sure to keep me update to with everything was happening. At no time did I feel pressured or out of the loop. Hank was able to get me financing and into a great car with no hassle. I would refer all my friends, family and even strangers to Hank. If your in the market for a new or used car...Hank is your guy!!!
My experience with Concordville exceeded my expectations. I purchased a 2019 Outback 2.5i Premium with Eyesight. All levels of the experience was top notch. I want to give a huge thanks to Theresa Boyer for working my sale from start to finish and working above and beyond what I expected. Also want to thank Moe Laraki, Matt Tannery, Ryan Gilroy and Tim Raynor for their expertise and dedication to customer satisfaction at all levels of the dealership. I highy recommend the entire dealer, either Nissan or Subaru.
I highly advise to go see Kenny opel for your next car. From beginning to end Kenny will find you the vehicle you want. I went in with zero credit and walked out 3 days later with a legacy with low miles.
Another great experience at Concordville Nissan . Willie went out of his way to get us the best deal!
We came into Concordville Nissan to look for a reliable vehicle. We were undecided on a vehicle when we walked in and not sure if we were going to even purchase a car. But then we were greeted at the door by 2 great gentleman, ANTHONY the salesman and GREG the Manager. They introduced themselves to me n my wife and asked what can they do to help us purchase a vehicle just for us? We had great service with friendly smiles and they worked everything out to fit our budget. I would TRULY recommend Concordville to family and friends or anyone interested in buying a good reliable vehicle. One thing I truly look for is great customer service and we did indeed get that at this dealership. We love our new vehicle and will never forget the great help we received from ANTHONY C and GREG the manager. Please consider CONCORDVILLE if you want to deal with a great dealership and tremendous customer service. THANK YOU Anthony, we love our new car and appreciate your great service. We will be back again.
Mr n Mrs J. Price
awsome place they work with you as best they can to get you in a car see chuck or ED
The staff was friendly, courteous and did their best to have my car serviced so I wouldn t have a long wait time.
This place ..all in saying is try it for yourself my experience wasn't that good ..
Great service, great communication, and an awesome experience working with Casey. Definitely would recommend coming here.
We looked at a car here a couple weeks ago. Yesterday, as we were wrapping up our very small, socially distanced outdoor wedding in a pandemic, my wife got this messed up text from Adam, a Concordville sales rep. In it, he tries to insult my wife for not giving him the attention he thinks he deserves, then insults her professionalism. (My wife's a hospital-based doctor going back to work the day after our wedding, in the middle of a pandemic. Adam... tries to sell cars. Badly. Concordville, I'll mention, also was awful on keeping its people masked up while inside when we visited.)
I don't know what's going on at Concordville, but this message was so bizarrely inappropriate and insulting that it can't be the only time this rep. has behaved this way, and Concordville seems to be just fine with it. Part of the culture there?
I have purchased a vehicle here a year ago and had a good experience with my salesman Hank, the finance person played a lot of games. Well I decided to come back, I asked for Hank I was told he went home. A very nice trainee and the person who was Training him helped me. I explained what I wanted and the payments I was looking for. They went back with the information to the finance department. Long story short, I was given a offer that was $200 more then I wanted, as well as a lease. In 11 month I have driven 15,000 miles. The lease was for 36 months and 36,000 for the term. That didn t make sense to go with this. Well the sales person who was training was so pushy, he would not accept me saying no. No matter what I said he would not let up. I finally asked for my keys, I didn t want any part of this offer or this dealership. The finance person Eddie came over and I explained it to him. Which he said he ll take care of it. I decided it was fine to leave, which they tried to keep me there. The next day the Eddie the finance person told me he had me approved and the Payments were a lot less., When I asked what the terms were, I got the run around, the guy is in the phone with that information, come In and let s talk. I m because if the games and pushiness I had experience I didn t trust it will be an easy process. I called back and asked again what were the terms? Finally Eddy told me I have to be honest it s a lease and the payments are on $50 less. Why couldn t he have been up front
This dealership is very pushy and tells a lot of lies. I Do not recommend them. I like people who are upfront and honest. I have bought vehicles in the past at Scott Honda in West Chester, they were honest, if they couldn t give you what you want they told you. Never did they try and push me into something I thought all dealership were like this. WRONG. I will be buying HONDA s. This dealership has made me never want to get a Nissan and deal with people likes this. Beware of this place. .
Anthony was great. He got me into the vehicle I wanted and at the payment I could afford. He's an amazing salesman.
Second purchase from Concordville and once again very happy. After totaling my Altima went back to Concordville first. Jon Hamm in internet sales helped me during my initial inquiry. Greg Russell met me when I arrived to view vehicles and test drive. He was very helpful in helping me make my final decision. They didn t have the color vehicle I wanted on there lot but they found one for me! During a stressful time they made the process pretty easy. Josh in finance helped get all the paperwork finalized quick and easy! I ve bought many cars over the years and Concordville has been hands down the best dealership.
The service there was excellent and Hank was extremely helpful in aiding me in the process of finding the right car for me.
Amazing experince! Everyone was more than nice and helpful. I had the pleasure of dealing with Eddie amazing guy! I recommend this place if you're looking for a new or used car 100%.
Horrible customer service I will never buy a car from this place the management team there is even worse they're not about to customer they about making money
A salesman took advantage of me my baby brother ,mother and I declare vengeance of Yah upon that whole business.
Hank made it happened we appreciate what he done for us. Thanks Hank
Prior to visiting the Concordville Nissan dealership recently and eventually purchasing a 2020 Nissan Rogue, I must admit that visiting car dealerships much less purchasing a new car were very low on my list of favorite things to do and very high on my list of things to avoid at all costs.
However, as my husband and I entered the Concordville Nissan dealership, we experienced a friendly and welcoming atmosphere that we felt was sincere and genuine. Every person working that day greeted us with a hello and a smile, and we were made to feel very comfortable. The manager and assistant managers were very cordial as was everyone else who we met.
Our agent, Shannon Tonra, was especially personable and gracious. She is a very capable young woman who is at the beginning of her career in auto sales. Actually, I might not have even
known that if it hadn't been mentioned to us. She was extremely well prepared and informative . If she was unsure of something, she said so, but then immediately found the information that she needed.
We told Shannon that we were in our mid seventies and not particularly tech savvy so presenting the information about a 2020 vehicle with a lot of "bells and whistles" might prove to be challenging. Shannon did an exemplary job of explaining the unique features of the 2020 Rogue, and she did so in an organized and, for us, in a very understandable way.
We did purchase the car from Shannon, but you need to know what happened when I returned to pick up my new car. I reminded Shannon that I found the technology of the Rogue a bit puzzling and perplexing, and I had forgotten most of what she had told us about the car and its workings. I asked her if she would mind reviewing everything with me again. Well, of course, she did. She explained EVERYTHING to me again and answered all of my questions, and she did so with patience and kindness. She even set up the bluetooth feature for me as well as the navigation system. Nothing was too much trouble for her.
Shannon is a wonderful and competent young woman whose pleasantness, graciousness and respectful manner will enable her to become successful in anything that she chooses to do.
Thank you, Shannon.
Mark Dawson was awesome to work with! Best car buying experience EVER!!!!!
Kenny (Hank) Oppel is an amazing salesperson. He went above and beyond to ensure I got the right car that meant my needs and my budget. The sales process was the easiest process I have ever experienced in any of my car buying experiences to date. I cannot recommend Kenny highly enough. I would recommend anyone that wants a great experience and a great deal to go to Kenny (Hank) at Concordville Nissan.
leased a 2016 Nissan Rogue. The only reason I continued with purchasing is because they had already wasted so much of my time. I would not recommend Concordville Nissan to anyone. I had a bad vibe from the moment I walked through the door, and should've known better. I called in about an issue with my paperwork, it was very difficult to get my salesman on the phone. when finally getting him on the phone he was very short said he'd get back to me and I never heard from him again. Initially when I purchased the vehicle a few days later they sent out a survey, I was honest about my experience. I received a call from my salesman highly upset and told me if I don't Have a good things to say, don't say anything at all. How unprofessional!? This was my experience. The website's hours and certain services doesn't match the actual hours of operation. I booked service for 7am online for them to tell me they don't start til 8am. They will not get another penny from me. You're better off going to Videon on west chester pike, They are absolutely amazing. You will not be disappointed.
My experience was awesome. The entire staff were more than helpful. Everyone was upbeat, friendly and very knowledgeable.
Adam went out of his way to get me what I needed and it was a painless overall good experience.
We came in due to the engaged experiences we had on the phone with Lia and our sales consultant Eddie Conti - attentive and great follow up -customer service is a top priority.
Once here the staff is friendly, welcoming- feels like family. Everyone takes the time to make sure that you are taken care and have your questions answered.
Special shout out to Chuck DeSantis, General Manager who is smart, trustworthy and builds solid relationships. He is customer focused, explains things well and works hard to ensure that the overall experience is easy and makes sense.
We walked out with a wonderful new Rogue and a dealership that we know will service us well.
Go see Farid! I hate buying cars but he made it so easy. He was a pleasure to deal and shared his experiences with the different cars we were looking at. Even if it meant we would spend less, he would rather we be happy with our purchase. He is not your typical sales guy, no offense to sales people but some people don't like the typical person. Find Farid!!!
They went above and beyond to help me out,my experience buying a car there was great, to say the least. I would recommend that if you want excellent customer service go to Concordville Nissan.Make sure you deal with Anthony Cappello,especially,he will work hard to get you in a car, no matter what the situation.
One of the WORST customer services!!!!! Biggest mistake purchased a car from there.
Zac miller at concordville nissian is a godsend. He said he would make something happen and he did. Thank u zac your the man!!!!
Customer service from the time I walked in the door was great. They told me the time it would be done by a certain time and it was. THANK YOU. Have a good NEW YEAR.
Just bought my 4th car from Concordville Nissan. Hank Oppel and Ryan Eckberg (and everyone else we came in contact with) were great to work with and made sure we were comfortable through the whole car buying experience.
Sales man had us waiting a long time then wanted to sell me a car I didn't get to see. Backwards sales techniques!
Matt, Darren, Patrick and Caitlyn are amazing to work with. This is the best staff that Jerry has ever had at Concordville in my opinion
If we deceide to purchase a Nissan it will be from Condcordville Nissan
This place just needs to get it together. Can't even comment..ugh
Yesterday my girl and I got our first car loan in an effort to establish credit. Kenney "Hank" Oppel was excellent in doing so. He was patient, kind and a true negotiator. With his help we were able to get a very low interest rate for first time car buyer with a not so perfect credit. We are grateful to Kenny and to all of the nice dealers at Concordvile Nissan. Our experience was awesome.
My wife and I leased a 2017 Nissan Altima. Unfortunately at the end of the lease we decided to purchase the car as we could not get an acceptable deal on a new lease.
We tried to get financing through our credit union for the purchase but Nissan would not allow us to purchase with our own financing, it had to be done through the dealership. (This whole process could have been handled virtually- given we are in a pandemic).
We made an appointment to close on the purchase at 3:30 with Concordville Nissan where we originally leased the car. We arrived and were pawned off on an unsuspecting salesman who began the process for us. Once he entered things in to the computer for a half hour we were told we had to wait for the finance manager to be available. We were told unfortunately if you buy a lease out you are not priority and you get to the back of the line . He estimated at least. 1.5 hr wait and that was if there were no scheduled deliveries. We were welcome to go a restaurant or wherever and wait and they would call us. We spent 3 hrs waiting for finance total. We did go across the street to kill time and when we walked back in were asked if we needed to get this done today? Well no but we had an appointment and had now invested 3 hours. Finally we were able to get in to finance manager. Then an additional half hour to sign all the papers and turn down warranties. A complete waste of our time. We were made to feel like complete 2nd class citizens because we weren t buying a new car.
Given the way we were treated we will never return to Concordville for service or future purchases. We will so spread the word. Very disappointing.
Bought my new Nissan Murano from Farid at Concordville. Great experience. Love the vehicle, love the price. He answered all my questions and went over the car with me. The Finance guy was straight forward and answered all our questions. We will defiantly be using this dealer for service and future purchases. Just ask for Farid & Ryan, they will take good care of you.
As someone who has less then perfect credit I was very hesitant about coming here. However Joe made the experience easy and painless. This was without a doubt the best experience I've ever had at a dealership. Every part of the process was painless and they got me into a car that I thought would be out of my price range. I will come here for all future automobile purchases. Ask for Joe!
Casey Shanahan gave me the best customer service that I ever experienced. My needs was listen to and they did everything to make sure I was happy leaving out I will always come back
The ladies and gentlemen at Concordville Nissan are some of the best I ve ever dealt with. They met all my needs. And got me into the vehicle I wanted at the price I wanted. I definitely recommend goin in and talking to a sales rep today! Great vehicles, great staff, and an amazing experience. Thank you!
Christian Sarnese
Bill B & Greg G were great. Most relaxed new car purchase process I've ever had. Good deal on a new Nissan Kicks! Highly recommended.
My name is Anita, I went to three dealerships and I guess because I'm a women most salesmen think they can take advantage of me. Well Hank didn't, When I went to Concordville, I looked around saw most the employees sitting around, and one on the phone. The guy on the phone was named Hank and he was the one who ran up to greet me. I explained my situation and frustrations to him. He spent about 2 days with me going over options. Hank got me $300 more for my trade then any other dealer offered and beat the rate and monthly payment by a lot. Women out there please go to someone who won't try to get over on is. Hank go in and ask for Hank.
Theresa and the folks at the dealership made the purchase of our Murano seamless. The stress of making a major purchase can be daunting, however that wasn't our experience. Naturally there's the normal back and forth but we weren't pressured and I for one like that. We came away with a deal we were very happy with! id recommend them to family and friends without hesitation!
Casey and Ryan were truly miracle workers!! Great experience and expertise. Could not be happier with our purchase!
Took my vehicle here for a 60k tune up. Their only recommendation being the fluids was new brakes. Took that work elsewhere because their pricing was terrible. What they didn't mention was my battery was nearly dead. This ended up leaving my mother in law and infant stranded at night. Never go here for service. They cannot be trusted.
John Mcgettigan was a pleasure to work with...can't say enough great things about the experience. I was not planning on buying a car that day, came in with a question about my lease that was to expire in six months. John told me about some great lease deals going on with both Subaru & Nissan, and after talking it over, driving the vehicles, I purchased a car!
I had a great experience with Anthony Cappello. Very helpful with a lot of experience and knowledge of the vehicle I bought. I will never go anywhere else when purchasing a new or used vehicle. Thanks Anthony and concordville Nissan
It was exceptional Eddie was great and he did everything in his power to make sure I got what I was looking for.
I purchased a car from this dealership recently and it was my first time doing business with them. I have to say that I was very pleased with the assistance that I received from Hank, Ken, and Michelle. They were honest with me, they stuck within my budget, and they got me in and out with excellent service. I will be forever a customer with Concordville Nissan and Subaru!
They were extremely rude worst place to try and purchase a car and the manager was so disrespectful to my mom and i i wouldn t recommend it
Both Kwan and Patrick were extremely helpful in knowing exactly what I wanted in the car and where I needed to be for my monthly payment.
Great doing business here. The best dealership around.
The staff member that I dealt with in the service department was extremely condescending and rude. She repeated herself over and over again, avoiding answering the questions in which I was asking. They are Certainly not interested in helping a customer. If anything, they are completely careless because the issues do not affect their lives.
My family and I have made several purchases from this dealership over the past 10 years. That changes now. I will not be returning for service or purchases. They simply do not care about their customers any longer. They make promises and when it is time to come through, you realize they lied. One example is that my daughter has been waiting almost 3 years for a spare key for her vehicle. They don t follow up. They do NOT care. They just want the sale and then they re done with you.
Had a great experience and left happy with exactly what I wanted. Thank you Concordville Nissan
Mark Dawson was very helpful and friendly even though I kept him and the rest of the team til well after closing. They made sure we got the win/win deal done.
The General Manager, Charles DeSantis was a pleasure during our entire car purchase. He answered many questions along with our salesperson, Fierd. This dealership is outstanding! I would highly recommend working with the Concordville Nissan Dealership the next time you are looking to purchase an excellent vehicle!
A bunch of scam artists. I could go on and on but please save yourself the trouble and buy a car somewhere else.
A M A Z I N G!! You can instantly tell that staff has your best interest at heart. Kenny walked me through my options and was totally patient with me about looking at the different cars I was interested in. We went on two test rides and he shared his honest opinions with me. They also offer snacks and I'm not sure if I was just lucky, but I got some good pizza there as well! As far as financing, they don't sell you dreams and really try to work with you. I would most certainly recommend.
I whole-heartedly recommend this dealership and salesman Zach Miller. I knew the used car I wanted to buy and he made the process simple and worry-free. Very knowledgeable and no games. Negotiated a more than fair price. Very happy with my purchase and shopping experience.
The men and women at Concordville Nissan are friendly and work hard to make sure they can get you in the car you want. Zac and crew are no nonsense, can work with your situation and are judgement free.
I was still skeptical about buying an SUV and weighing my options on few types like toyoto rav4,Honda crv and Nissan rogue. Eric at Nissan was very friendly and explained us all the features,prises and rebates. He was very patient with us and I must say, he is the reason for us to buy nissan rogue over other models.Thanks a lot Eric and thank you nissan.
Bought a car in less than an hour. Best car buying experience ever.
My experience at Concordville Nissan was great! I drove away in my dream car!!! I can't say enough about Anthony Cappello & Roe. They made my car buying experience, a wonderful one!!
My experience with Farid today was painfree. He worked with me and found me the car that I really wanted at a price I could afford without ever being too pushy or pressurey like your typical sales people are. I felt especially comfortable even being a woman buying a car by myself. Go see Farid for your next car!!!!
The representative was kind, he took his time and talked with me about my car problems, all around nice guy
My husband and I just purchased a car from Concordville Nissan and I couldn t have asked for a better experience. Kenney Hank Oppel made it happen, when we thought we were in a hopeless situation. The people here are so nice, and friendly. The thing that stood out to me the most was that no one was pushy. Everything was done within our guidelines, and with our best interest in mind. Kenney was patient and down to earth. He took his time with us and explained every single step, and answered all of our questions. We love our new vehicle. It s a pleasure to be a part of the Concordville Nissan family.
Farid you just made my year!!!
I just purchased my second brand Nissan Altima from Farid at Concordville Nissan after my 2016 was totalled due to bad weather. Farid was outstanding and worked his magic with the bank to get me my new financing even with my credit issues. I recommend him as the man to go to to get you in and out and in a new set of wheels. My family and I would not go to anyone else!!! Thanks to Farid and Concordville Nissan. The Connor Family.
Mark Dawson, sales rep, lied to me about my downpayment. Sold me a car and made me leave it the next day. He was very unprofessional and non-chalant. He was asked if could help us get a ride by the finance team and in-front of my girlfriend and i said it was not his problem. We were stuck there until we were able to get funds for uber an hour and a half later due to miscommunication on funds. All managers are aware of this situation including the GM.
We had an excellent experience at nissan. We were able to purchase the vehicle we wanted and overall our sales person, Anthony Cappello, went all out.
What an amazing sales guy! Gave me everything I wanted and more. I can t thank you enough Kenny Oppel for your patience. Definitely recommend Kenny at Concordville Nissan!
Kenny opal was excellent sales man
Everything was quick n to the point.
He had all papers ready n waiting for us
I would recommend him to snyone
I really really really didn't want to get into a Nissan. And if I did it had to be a Maxima. But life happens and my credit dictated otherwise. Not only did Kenney get me into an Altima that I actually like, but it has all the horsepower and features of some higher end vehicles. I will shop here again
The service was phenomenal as always. Love working with Concordville.
What can I say Hank is the MAN! In 3 mths time hes got us into 2 SUV's when other places denied us or tried to put us in vehicles that were junk or weren't worth what they wanted us to pay for them!
****update****
and now i understand why we were asked to write positive reviews so soon before even leaving the parking lot...we hadn't had a chance to really drive these vehicles yet! My Terrain has been in the shop 3 times and is headed back for a 4th time in the 5 mths we've had it! 1st up a main seal leak that wasn't covered under the 6mth warranty that came with the truck. It makes so much sense now as to why they had us sign a no return on the vehicle because its a lemon and we've put out well over $2k since we've had it just so that we could get some use out of it. So disappointing! To make matters worse we suggested friends go there as well and what do you know, their truck broke down at church the other day. To add insult to injury the referral we were told we'd receive a bonus check in the mail in a few weeks. We have yet to receive that check and after leaving a message and a text still no response...its been 3mths and we're still waiting for that. Perhaps we could use that little bit to go towards all the repairs we've had to make.
We will never purchase from Concordville again!
My family has bought 3 cars from this dealership and just purchased my first vehicle with the dealership. Great service, non threatening, and fair, honest deals. Fred Stevens was very helpful and help me along the process. Thanks Fred!
Made leasing a car very easy Anthony in sales very pleasant and Bob made the paperwork simple with no pressure
My experience was great. They were very friendly and accommodating to my schedule.
I worked with Jose, he was great I wasn t sure if I would be approved or not since my credit isn t the best. He worked to find me a new car that fit my budget and needs. Everyone was great and everything took less than 4 hours for everything to process.
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