Regina Schellhammer

Review of Colonial Hyundai

My experience could have been better. I had 9:30...

My experience could have been better. I had 9:30 am appointment to have my car serviced . My car was to take 3 hours. No one informed me that they were running behind. My car was taken 1 hour and 17 minutes later. Finally 5 hours later my car was complete. Service people need to be trained in people skills. A courtesy phone call telling me that the service center was running behind would have been nice. I spent an entire day off from work getting my car serviced. I also have a 1 hour commute to get to colonial Hyundai. During those 5 hours no one came up to me to keep me informed on the status of my car.