Clerkenwell and Shoreditch County Court Review

Despite the Judge being advised that the e bundle had been tampered with and evidence (surveys) changed, coupled with the fact that I, as claimant, had never seen the e bundle nor had a copy in the actual Hearing, she went ahead with the case. I was a LIP and every point I raised throwing more and more doubt on the Defendant's evidence, the Judge (Manners) assisted them in getting out of the corner. The Defendant had spent £7500 in costs using a Barrister at a previous hearing to stop a Third Survey, even quoting case law. The surveyor who was for the Defence was a friend of theirs who had come out during lockdown. There were amended surveyors from him and yet the judge did nothing. Oh she did. In a small claim court, where I had a survey showing trespass, she dismissed the case and made me pay their costs of £20,000 without any explanation to me and when I appealed on the spot, she denied any right to appeal. Justice is to available to the innocent at this court.

Would not even give their service 1 star, can not get through on the phone and when I do it cuts me off. Been trying none stop all day, very very poor management

I paid for my document to be retrieved on 29th July 2017. It is now 28th Sept 2017and despite numerous calls, emails and starting a complaint I am still without the document I purchased 3 months ago. I was promised a call back again today by 12 o'clock, and at 14:16. After trying for the past 2 hours I'm afraid i will have to admit defeat. If there was a minus star rating I would use it, unfortunately I had to put 1 star in order to post. I guess my next step is finding the MP for this area to escalate my compliant.

Is about a month we are still waiting for the call ,, all the positive feedback are fake , I have record the call , I m ready to go to the court If what I m saying is not true , when I asked to talk to the manager they refuse , I don t understand .
I have not seen my kids for log time now , all because of Darty system and the corruption in tower hamlet ,
Note:
If you are not white or bungouli or Pakistani, you can not resolve your problem , this my experience in all administration in tower hamlets , every think is face over there
I will write to the mp today .

A most APPALLING 'service'!
When someone actually answers the telephone they are quite helpful and polite, however, the emphasis must be 'when' they answer. I have telephoned this court literally dozens of times before a human voice answers. The court itself is slow with replying to correspondence and e-mail traffic, too. Over four months into a claim, I am still nowhere near a court hearing date. Either hire staff available to answer the telephone, or close the court down.

the incompetence of the judges is truly shocking they are not there to administer justice at all. if you've got brown or black skin, prepare to lose. in my case the judge would not even look at evidence which proved the account in question was not mine. we will appeal and i will ask for the judges decision making process to be reviewed. just because some small time county court judge has one opinion doesn't mean higher judges will agree.

Very unhelpful, it takes about 15 attempts to get through to customer service who then tell you that you should send your question via email. You get an instant reply to your email telling you that they will reply in 5-10 days. 2 weeks later no reply, email again, same auto response... Just hopeless

Phones rings continuously unanswered, just outgoing messages and cannot leave a voice message. No response to e-mails either just an a standard outgoing response. Extremely poor customer service.

I have been calling customer services for 5 days and no-one ever answers the phone. The court has also lost my documents but luckily I have proof were signed for. I therefore have been forced to make a formal complaint. I also tried going to the court in person to be told to get on the phone to customer services as there is no longer a customer service desk at the Court. I don't want to give them any stars at all but the system won't work unless I put in one star.

Customer service is never receive the call. Government's authority, who should we blame. 6 months before February 2017 I send the possession claim, no reply received yet till August 2017. They are providing rubbish service.

Customer service line is never ever answered. Have tried twelve times and been on hold for more than half and hour each time. This was over a three day period.
Emails can't be answered for up to a week so what is one to do when you have an urgent enquiry ?

Disgraceful! A terrible service and a shame for the justice system.

2 months after last hearing anything (August 2017) I was told my case file "may have been lost". When I do occasionally get through on the phone since October, I'm told to "email for an urgent update" by an utterly indifferent member of staff. Emails have yielded nothing since October and even formal complaints to the Court Manager made in mid-December have met with silence. I appreciate the Court Service has been cut but it seems that there is no Service whatsoever from the Court. I issued proceedings because I have a dispute with someone, not because I wanted another and certainly not because I wanted to pay for the privilege. I'm so utterly frustrated I'm left writing Google reviews because I can't do anything else. Would rate several stars lower if I could.

0 Star. No one is answering the telephone. Very bad telephone enquiry.

Ccj for private parking ticket.

Ripping people off so the ultra rich can get richer bankrolling millions off of decent people.
Destroying peoples credit rating over parking fines.
What a disgusting world this is.
Is this what justice has become a money making scheme for the rich.

The worst court there is in the country customer services never answer the phone and the judges make judgements like a kangaroo court

impossible to contact with. They will never return calls as customer service promise within 3 days, forget it. They will not respond to emails either. The only time without fail they will contact you quickly is to take a payment, otherwise just don't bother.

No one ever answers on the customer service desk, is anyone working...

No one answers my emails I send and no one answers the phones. Ridiculous, a complete joke.

The courts have made several mistakes in my case resulting in it being struck out, i feel very badly let down by the court, it would put me off even bothering to seek justice in future. this is not justice then, the court system is broken - i took a thief to court, who had stolen from me online via ebay, and guess what, she obviously knows how to play a court, what an absolute shambles, now she thinks she can open false claims and get her money and keep the goods, internet fraud, and the courts are sanctioning it.

4 times was on hold waiting for an advisor when at 45 minutes the call gets cut off.After checking open times online, I went down there at 11am and it was closed with a bit of paper stuck to the shutter. Nightmare to get hold of!

I filed a Third Party Dept Order with them. They charged me the incorrect fees, so the case never proceeded. I was told that it was my responsibility to check fees, but where are they published? Then they were unable to find the payment that had been taken. So I was chasing the payment as well as the claim, which was lost, so I had to start the whole procedure from scratch. When you do get to talk to a girl called Sandy for an update, she sounds completely and utterly indifferent. Useless, rude, unprofessional time wasters. SHAME ON YOU.

If your court case gets a transfer to here try to get it transferred. They never answer the phones, reply to emails, you just dont know what is happening :/. Ive been waiting 5 months to hear ANYTHING and all ive had is one poorly written letter. It doesnt take much to reply to an email or answer a phone

They lose papers. They don't answer emails the judges won't do anything based on evidence unless you have a solicitor or even a knowledge you. The fact I made and prepared a case myself should show you I'm serious but they just throw out cases like its nothing

They are helpful if you can ever get through to them. I just wish their answering machine gave more information like waiting time, place in queue etc. Instead having you hanging on. I have given up after waiting sometimes 30mins+

Sack all the useless ADMINISTRATION STAFF!!! They are letting the British Courts down! What kind of backward ancient service is this? ABSOLUTELY DISGUSTING!!!

No reply to emails after specifically saying on the auto response that they would after 8 working days.

In 2 years second time I have a hearing booked but there is no hearing.
First time December 2016 the other party postponed it and the court didn't let me know... took time off work went there waited 2 hours to find out hearing was vacated.
Second time November 2017 waiting on a chair from 9.30am to 4pm ..."sorry we don't have time for your case it will be re-booked" ... when?? In another year time??
I believe we were the only case without solicitors so they decided to give our time slot to another case.
Lost pay at work and there is no compensation.
I thought Courts promote Justice!! No they don't they promote their own interest.
Don't feel like being in a civilized Country.
UK is becoming a third world country!!!

UPDATE
The Court lost my Counter claim.
They told me to look for Legal Advise!!!!!

Appalling service. No one answers the phone, staff are unhelpful and they managed to loose paperwork I personally handed through their drop box. Considering this facility is a court it actually staggers me that they can be so dysfunctional. Incredible since these facilities are funded by the tax payer.

Fact is they are overwhelmed with work and new budgets mean they are unable to deal with it all at once. I have been on hold for approx 2 hours several times. The line keeps ringing after choosing an option. At other days you are connected right away. Really depends on the time or day you call.

Been trying to get through to this court for several months now. Constantly on hold. No one ever answers. I was on hold today for 47 mins just to be cut off. Unbelievably bad service. If I could leave 0 stars I would!

Useless place. I sent in paperwork for it to be returned saying they needed one extra copy. Do they not own a photocopier!! Wasting my time!!

Worst telephone line in the world spent 2 + hours trying to get through to nobody ,maybe Clerkenwell & Shoredtich Court should invest some of its HM revenue in to a" cup and string" for there reception desk. If Receive notice forum from Clerkenwell & Shoreditch Court ,just a bit of advice get a plane ticket far away as possible and RUNNNNNNNN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! for your dearest life .

simply cannot get through on the phone.tried for days this is an utter joke
Tried posting a letter

Ringing for weeks and they don't answer the phone. I even tried 9am a few times with 3 different phones all ringing. Some of the phones, they picked up and slammed back down! This is so bad, people are missing court dates due to the administration. There is a person there who begins with Car.. and she is the rudest.

3 hours on the phone no one picks up !
Tried appointment line but no one answered the phone. Tried going there and can't get to talk to anyone either

On 11th September 2017 I paid a fee for bailiffs to enforce a judgment.
To date they have not carried out the service.
Like all of the other disgruntled customer who have left negative reviews; I have made countless calls, sent countless emails and even a recorded delivery letter to which there has been no response.
I even involved my MP who is supposed to have a hot line and the court is not responding to her either.
So, I a Member of Parliament can t get through to this court who can?
This should not be happening in 21st Century Britain but, what to do?

No reply to email sent 2 weeks ago. Not a good service or a person their who knows anything. Not happy

I imagine a bunch of monkeys looking confused toward a ringing phone.

Appalling customer service - on hold for 28 minutes and no-one answers

I had been waiting half an hour for someone to answer the phone. Gave up in the end. Appalling service !

Totally incompetent. The customer service team are terribly trained and give incorrect advise. This has lead to 5+ screw ups and our case being struck out due to information the customer service team gave.

They are very unwilling to help and rude when questioned.

I would avoid this court in every possible way.

Loses papers. Never reply to emails take to long bs court

The actual e-mail address for contanting is enquiries@clerkenwellandshoreditch.countycourt.gsi.gov.uk. The ones which google automatically suggests are not correct.

Have completely lost confidence in the Justice system after a hearing at Clerkenwell County Court. Solicitors sitting as part time judges to increase their earnings may be in conflict of interest with Goverment policies. Plus they can be young incompetent and no one checks what they are doing as appealing a judgment is practically impossible.
Finding a competent judge comes down to luck, like winning the lottery.

Ushers are friendly and helpful as well as back office staff

It's disgusting I've been waiting for the court order to be sent to the court funds office for days and they still haven't received it would not recommend this place to anyone

Have sent letters that have been ignored and customer service line doesn't answer

Each time I've rang the court, I've had to keep trying the number for a full day (genuinely between 9.30am - 4pm) as it just keeps ringing and ringing and ringing. It's INFURIATING.

No one EVER answers the phone at this court, no point going there either as the office is always closed. No customer service whatsoever.

This organisation bring a new meaning the the word "Inept"

Dont answer calls..never ..i rang for 5 consecutive days and at diffetent times..
Total joke...

Does this court actually exist? I have lost count on the amount of times I have called and been on hold every time for at least 30 minutes, and yet no information or answer. I have sent 6 emails from the 30th August requesting information about my up and coming court date, again no answer from the courts. You can not speak to anyone if you turn up at the courts so what do you do???

Nobody has responded to me for over a month and they are withholding my money from me

Hello? Hello? Hello?
Is there anybody in there?
Just nod if you can hear me
Is there anyone at home?

Pink Floyd, 1979

Discraceful service there against people with disabily I've rang for two I'm I'll disabled they gave the run around d slammed phone down told theyl call me back said theyl send papers for adjournment in colour they mess up your life they dont care how do your services sleep at night adjournment for 10 April what's going on.

Seems like you have a 5% chance of getting someone on the phone, and when you manage to do that, they direct you to their email. The court is also overbooked.

Shocking service, made worse as they charge for it!

The worst service ever, even a third world will a have better service, incompetent staff, mishandling of case, judges dont have correct information, information gets lost, once sent no one receives, have to chase them for years, asked to adjourn a hearing, they will struck out the application on 2 occassion, asked to submit new application and pay, then comes hearing, letter gets sent home, when you go, its a wrong time and case is strucked out, asked for a new application.

A dog will have more human value than these idiots who tell you barage of lies at every step of the way to rip you off by asking you for new application each time even if its their failure, becauae they know nobody will point finger at them due to contempt of court while they please their ultra rich, while the poor suffers in the hands of these pathetic selfish people, who have no shame and moral value, they are some of the most degenerated people of moral values.

I hope someone takes notice of that, they are like vultures who live off poor people flesh, what does a common man do

Wow - having looked through the comments I guess its a common theme. The guys dont answer the phone there is no clarity on dates. I have tried throughout the day for the phone to ring out. An when you do get through and your heart leaps for joy a little they hang up and crush the air out of you!!

Rude staff. Phones that take to long to be answered and judges that see nothing, hear nothing and speak nothing when you present your evidence. If your case is transferred here, I strongly advice to ask for it to be transferred back to your choice of court. Your case will be at the mercy of biased, unwise and questionable judgement without consideration of facts.

I am very surprised, that people left poor review. They are very professional, considerate, helpful from the check in point to the reception, and special thanks to the judge. It's controlled hearing, straight to the point. I will be happy to come back. Nice people.

I got through! I called at 3.30 pm and the person I spoke with was very helpful! This is true!

Horrifically managed, No answer machine or pre recorded message to tell you it's closed when it is. Reads out automated options, then says "Press 4", then immediately hangs up - Tried all day today. How can someone in charge allow this to happen . You should be ashamed of yourself and your team #BadManagment

This courthouse takes months to type out orders if it does so at all, and it is hit or miss if they send out notifications of hearing dates. Generally I have to call the helpline to find out hearing dates. This courthouse is not unique, Reading is as bad, but it is one of the worst.in a generally very bad nationwide County Court system where everything moves at a snail's pace, email filings do not get placed on the record, emails go unanswered, hearings get adjourned almost routinely (sometimes 2 or 3 times on a trot) and to boot it all fees are so high that litigants face a barrier to access to the courts in any event, especially when they have to keep filing applications to set aside judgments for hearings that they were never notified about to start with..

This is probably the most disgusting service I have ever had the misfortune to have come across, you do not answer phones, emails, or letters, on top of which you do not receive claimants in person.
I believe even Kafka himself would have had to go some to match the imbecilic nature of your courthouse.

Turns out this is a system where you are better off when you simply ignore their communication and don't respond! Basically being punished for showing up! So simply ignore their letters and you will be rewarded for not being entered a judgement against.

Don't bother trying to ring them - nobody ever picks the phone up!

If I could choose no stars I would. They do not respond to emails, lose paperwork and overall are about as useless as useless gets.

The worst place to call. does this place actually exist. I have been trying to obtain documents from them since 26/1/18 after receiving a confirmation letter from central court. Customer service desk???? Can I get through to these people? Havens above I need a miracle.

One star for the building, zero stars for everything else.

Terrible. My case was transferred here a year ago and still have no date. Phoned several time to be told, someone would be in touch. Haven't received any call or letter back.

I ve been calling them for 2 weeks without any success.

Disgusting service.

Very poor.. 6 months or more no one picks up the phone

i have been phoning number on form supplied for 2 WEEKS no answer!

I have been waiting for a D180 form to be signed for months. I have tried to call several times, no reply, and I decided to send the cheque they ask you to send in order for the judge to sign the certificate, they took the money a month ago and I still have not received the certificate. Very unhelpful!!! I do not even know how to complain formally. Anyone knows?

I kept calling Clerkenwell and Shoreditch county Court but cannot get through. This is a public service and yet customer services unavailable every time I call. Not a good service!!

Outstanding court service, this should be an example to the whole country of how courts should be run! My calls were answered immediately and the judge (pictured) even gave me a lift home after the court hearing. You can't get any better than that ;)

Terribly unresponsive and ineffective organisation. Ridiculous amount of mistakes, delays, lack of response, total ignorance and negligence to actual requests.

if there is less than zero it will - 10000 garbage court lazy staff damp judge not worth it to keep the court running waisting tax money shut it down the best option

I could hardly imagine a worse level of customer service. No one even picks up the phone - ever. Appalling that this is what tax payer money goes towards.

terrible, they never answer the phone and take over 2 weeks to respond to emails

No one answers my emails I send, and no one answers the phones.

Phone rings for a long time and no one answers. Customer service not very helpful either.

Worst court i have ever been to worst customer service in uk!

I had a large number of documents to file. The service provided by Amy O'Leary, the bailiff clerk, was efficient, prompt and really human in the sense of how courteous, polite and helpful she was. I didn't have high expectations, but how wrong was I? A great service, so thank you.

You can not talk to anyone, the line automatically cuts you off, why publish a number when you are not going to answer the phone?