Cerritos Nissan Review

It was a good experience and the people helping me was very helpful and nice to me and my family and over all a good vibe.

Thoroughly disappointed w my experience at this dealership when going to lease a new car.
Spent about 3-4hrs my first day there and decided which car I wanted - then came time to negotiate and there was barely even a conversation. Just a lot of me waiting around.
After multiple phone calls to me the following 2 weeks, they finally came down to the #s that worked for my budget. We arranged for me to head back in and see the colors that would be available and finally close the deal.
Came in and saw the same car I already test drove - but none of the other color options that we discussed were there.. Went back inside to understand when I could see the colors and after 4hrs of back and forth, learned that the dealership didnt have any of the colors we discussed available PLUS they were unable to get the colors from another dealership. Furthermore, the #s that we had already agreed to didnt seem likely because the other dealerships wouldnt give them the car.
Once again, I left car-less and now beyond frustrated.
The following week, a manager called me and asked me why we coudnt close the deal. I explained the story [AGAIN] and he said he d call me back. After I was unable to take his call back, I called and left a message. No response. 2 days later, I called back again - he asked for my story - AGAIN. He then promised to call me back within 10mins. 24hrs later and still no call back.
This dealership has spent over 10hrs of my time, have misrepresented the facts & numbers and have complete disregard to any of it.
Would dodge this place like the plague.
To Gustav, Brian & the team that s wasted so much of my time - shame on the way you guys are handling this transaction.

Purchase a vehicle Sunday Frontier everybody that I dealt with in the transaction was very polite had a great experience. Our salesman Matt was very polite and well-informed and appreciate the call to check up on how I was doing with the truck if I had any questions

Just want to say thank you to Cerritos Nissan and his team of technicians everybody there is really cool and I appreciate the help and the proper diagnosis on my vehicle Peter is an outstanding service advisor Dennis an outstanding technician thank you guys

I just do not recommend it, I bought a car and it went wrong from the reverse camera and they told us that in about 15 days I would arrive because they ordered it and it already took more than a month and a half and nothing that has arrived.

Peter Chavez and Kimber was excellent and the GM Brandon was so down to earth. Brandon is absolutely phenomenal, he is interactive with the clients and staff which makes the dealership feel like an amazing place to work. Thank you to Cerritos Nissan GM for making me feel seen. Thank you Peter Chavez for being an advocate for me, for being patient, and for allowing me to make the right decision. Thank you Kimber for all the insight on my decision, for making me comfortable with the numbers to know I was making the right decision, thank you for your expertise and thank you for being transparent in this process. Like I told everyone in the dealership on Saturday, you all are by far the best Nissan dealership I have ever step foot in and I have gone to many Nissan dealership but I am glad I picked you to purchase my new car.

Outstanding Service

As a first time buyer I decided to go here since my mother bought a car here last year, I spoke to Fernando over the phone and he was very professional so I was comfortable to come in for a test drive 2012 Rouge
He explained everything clearly and offered me a great deal
I drove the car home the same night because these guys are on top of their game
THANK YOU Fernando and Miguel at finance

Very concerned employees..always go the extra mile

It is a good place but b wary of the cost to get.service. Some of the service advisors will help u get discounts then others wont...the labor costs are a bit ridiculous..costing more than the price of the parts themself. Then they do not tell u the total cost until u are checking out...maybe they should actually let u know or help u get the discount coupons that are online...they make enough $$$ as it is...but of course Nissan wont answer.. because they know I'm right

I had a very nice experience with Cerritos Nissan! Highly recommended! Francisco G was helpful and amazing.

Thanks Cerritos Nissan team for making us easier to get my new car!!!! The sales manager helped us on everything I needed.

From the moment my wife and I walked into Cerritos Nissan, we felt welcomed and never once felt any pressure or had the pushy salesman trying to sell us something we did not want. The employees here are the friendliest and nicest sales people I have encountered in a long time, some of the very best customer service hands down. From our Salesman Carlos to Rhuel in financing these guys are pros, and got us exactly what we wanted. I will recommend them to everyone I know looking for a new car. (They have great deals too)

Yes friendly and professional customer service. My son & daughter in law drove away with a 2017 Sentra. Very happy because they did everything to make it happen.

Customer service has done a wonderful job servicing my car. Mia Young from service has been exceptional and is 110% dedicated to your needs. I highly recommend her.

Cerritos Nissan has exceeded my expectations. Keep it up!!

We recently purchased a Rogue and the buying experience was great! We knew what we wanted and Ken helped us by answering questions and taking us a test drive. He never pressured us to buy (which is unlike the experience we had at other dealers). Jeff in finance was thorough and quick with the paperwork. Martina was also thorough in showing us all the features before we left. Overall it was a positive experience.

Kenneth was amazing and super helpful. glad he was able to help us and our car.

I needed to get my car serviced ASAP before a long drive to Sacramento , Jonathan took care of me, when I first arrived he showed genuine attention towards my needs and accommodated my request promptly, professionally and was able to get my car out ASAP. Thank you and keep up the quality service.

Very good service very friendly Thank you very much

Mike Garcia, Technician was the best I've ever had.
Very professional and faithful. Many thanks to him.

Eric was very helpful. All my questions were answered and I was greeted with a smile. Not to mention they had fresh donuts and coffe

past and quick service and treat you like a vip customer

Bought a Nissan Rogue, notice the remote need new battery its was like that since I bought it, ask for a new battery manager told me "NO" BECAUSE is a use vehicle, so you just lost $26,000 dollars I was gonna spend in my wife new car, over a $7 dollars battery pretty smart move.

Received a postcard about oil change due. Brought it and and decided to have the transmission serviced also. Our coupon was for $10 off oil change or 10% off other service. We spent almost $400 and the service rep said it was too late to change the discount when my wife came to pick up the car.
Tells me you aren t that sincere about your World Class Service .

My wife and I are very much delighted with the service Cerritos Nissan gave us especially with the help of Luis Cassanova. He really took care of us and finding out if the car is still under warranty (2014 Nissan Versa Note) and it was!!! Thanks Luis for a job well done

Do not come to this dealership! I've bought and leased plenty of cars in the past few years and this is by far the worst place. The staff is so unprofessional, I'm seriously at a loss of words.

I love their customer service.....they all treat you like a family.....

Great group of salesmen, had a quick an easy experience everything was on point. Will recommend to anyone.

Love the service that Cerritos Nissan has always given me. Their sales associates are knowledgeable of all the questions that as a costumer one has they will definitely find a solution to my concerns or problems. Best dealer I ve been to!

Abraham is the best sales person ever. He is very knowledgeable, experienced and couldn't have asked for better customer service. Really goes above and beyond to provide the best car buying experience. Saif, the sales Manager is just as great as Abraham. They both really made this experience awesome.

I was taken back by service department personnel. Very helpful and went out of their way. My car issues didn't get fix completely, not they're fault, , but that will not keep me from going back.

Should definitely be zero stars. The ABSOLUTELY worst experience that i had to deal with.The Service clerks were great, fast and attentive. In which i believed my car would get the best service known to man. Originally came into get just my 5,000 miles service. Basically just an oil change nothing more and nothing less... After pitching his sales that " nissan recommends, This whole service for ___ price". I told him ill think about it. Which at first was just a bunch of bologna, but i thought about it for 20 dollars more why not get the service that nissan offers. They have the knowledge and expertise to know whats best for my car. So after 20 minutes of waiting/apprehensive i went back and so go ahead with everything. So now the guy gets a sell he can feed his family or takes his wife to diner, and i can have the reassurance that my car will be thoroughly serviced..... WRONG......WRONG....... So i am sitting down in the lobby eating the fine donut that nissan provides and i can see the service technician working on my car. He sees me and I see him. He does my oil change rotates my tire and than send my car back to me. Wow great they are fast only been there for an hour, when i was quoted an ETA about 3 to 4 hours because of the type of service i am getting. I watched this tech complete zero of the services that was being sold to me. So the service clerk says your car ready, i said how when i watched him not complete XYZ. He says sorry for that and goes back to the tech and tells him. Ok my cars back on the auto lift and his doing what i mentioned. What baffled me is that he knows that i am watching so why not complete the task in hand correctly? RIGHT......... WRONG...... WRONG... Obviously this guy doesn't care for me or my car.... now we are back at square one because nothing that i am paying for is being completed. I ask the manager and service clerk to come to my car does it look like any of my fluids were topped off. I also asked how do you inspects someones brakes, hoses and belts. The manager demonstrated and i told him that wasn't done. What really bothered me is because what if this was there mom, dad, or significant others car. After leaving nissan they get in an accident because their brakes didn't work or a hose/ belt burst costing them thousands of dollars or their life. Something so small could have either saved there life or thousands of dollars. How can i entrust my car in a nissan brand when my trust has been completed shattered. After going down a list of task that wasn't done. The manager told me some of those things on the list we cannot do. So than comes my question why say this is nissan RECOMMENDATION if this task cannot be completed? no answer. So are you scamming innocent and gullible people who entrust nissan with there car? Shame on nissan.

Jimmy kurniawan had call me to visit them at Cerritos Nissan. I've been with Nissan for 8yrs already have no complaints. I have had the best experience ; financed 3 cars with them including the one I'm driving now (Armada) .Jimmy is genuine,charismatic,attentive and more then helpful. As a brand ambassador he's a 10 on my book. Nissan's team at Cerritos is welcoming, attentive,knowledgeable on how to best assist you on your purchase ; want to thank Jimmy K. and Enrique Labrador for one of the best experience I've had since last night at Cerritos .I can say I'm leaving the dream with their help and guidance. Driving a 2019 Armada ,that was my dream and goal and now because of this 2 gentleman and the team that supports my dream has come true. Thank you so much Nissan.

I went to the service center, Jacob Vargas helped me. He was very professional, friendly and polite. He kept me informed on all the service work , he s very great and helpful. I appreciate and I am very satisfied with all his efforts and work ethic.

Very good service, be satisfied with respect to the car, it was very good ... thanks

Steve Alfaro was very helpful with all the questions we had regretting the truck and how everything work we ask questions that no one has ask before and and he was very help in getting us answers .I will be Recommend Many of my family and friends to Cerritos Nissan

Big THANK YOU to Peter Chavez. I walk in with a kia (lease) looking for a lower monthly payment. Peter provided me my option answer all my questions and concern. I walk out with a 2020 ZERO miles car with a way lower monthly payment low interest (not a lease) just what i was looking for. The process was fast the staff was very helpful. Cerritos nissan thank you and once again Peter Chavez you are the best!

I feel as a widow they took full advantage of me. They record you during thefinance part where they force the extended warranty down your throat. ( there is a reason why they are recording it) I said a number a times I did not want it, I could not afford it. She kept telling me I would regret it because of high repair cost for Nissans and the warranty was not very good. She alSo pulled out a book with repair cost on fairly new Nissans. (Yes I should of left then) I would never recommend anyone young or old to go there.

I went in on 8/19 for an oil change and tire rotation with Tony Fears. While I waited, I went in to see how the 2019 Rogue compared to my 2016. I spoke with Katia, who can back-up an SUV better than most of the guys on the lot!! Went for a test drive and bought it! Much different in handling and inside noise than my 2016. Kim, in finance, was wonderful as well. She explained, in detail, what I was financing and when I told her what I wanted or didn't want, she complied. I've never had any other experience with Cerritos Nissan than the very best!

Was not allowed to have my own purchase contract as financing was pending. Once financing thru my bank was verified, I had to wait over two days (countless calls and emails) to get contract sent to me for my bank.

Helped my daughter also gave her gas for her new car

Great Sales person Gerado Garcia. Showed me all the features on the 2021 Nissan Rogue. Very knowledgeable answered all my questions. Came out happy camper!

Great service and help. I would recommend to friends. Morelia was great in getting us the right vehicle.

The closing Manager Mauricio was rude and so very unprofessional.
We had a deal on hand with Albert for a base model Nissan Kicks. When we came back we were getting an SV model, so the numbers presented to us where new to us. Mauricio was very demanding and so un wanting to help this is the deal, no other deal, your payment might drop but not significantly without showing us nothing on paper. Now we do understand that the dealer closes at 10pm and that we got there at 9:50 pm, but we had spoken to Eduardo, who was the salesman who helped us out the first night, that we have our own business and that we could make it after 9pm. Now correct me if I m wrong but our money is worth just the same as any other customer that walks in there in the middle of the day. We closed the deal not base on the numbers presented to us and surely not because of the closing manager, but Eduardo and Albert had been very helpful.

I took my car to fix a warning light that is going on between 13 and 20 minutes you start driving and they said that the light wasn't tuning on, the light still turning on, I showed them pictures of the light is actually turning on, I do not know what to do now

So yesterday I went and bought a car from Nissan in cerritos we had the best sales man Jose Real was amazing and honest we all had a blast while buying a car I highly recomend this guy. I'm very happy with my purchase and thanks Jose Real.
Ps. Dont forget the GAP

My first experience with this dealership was awesome.

Dante and Katia, were great to work with. Very professional and responsive.

They were so patient and so helpful. They were all very kind and courteous. I would recommend them to everyone. Tons of friendly faces. They made miracles happen for me. Great place to buy a car. I would recommend them in a heartbeat.

So unprofessional bad customer service from dante and Steve 2 sale representative were helping me giving me the wrong information had me coming back and fourth 3 days in a row made me sign A car contract supposedly had close a car deal when I came to pick up the car they were not allowing me to take it because I got the wrong information from Steve he made me waste my time and gas and a day of work trying to gather all the information they needed for
Them to close the deal . I got to wait for my down payment to get it back smh don t recommend to work with this 2 representative Steve and Dante and this dealer ship not professional at all .

Appointment was "on time" and service was completed "when promised"!

My service advisor was really patient and helpful, is nice to talk to nice people willing to help.

I have been dealing with this dealership over 20 years. They just repaired my car after an accident. As usual my car came out beautifully. Highly recommend them.

We are very happy with the dealership our services was great our salesman was so good we always go to visit with him very time we are out there

Jaimie Nava, was very helpful during my visit there.

Luis my sales man went a above and beyond his duties to make the times there the best possible

My wife and myself received fantastic service from our salesmen Jay. He took the time to understand our needs took under consideration. They fought to get the price and payment we could handle.
I would recommend Cerritos Nissan to everyone

Thanks
The Tuckers

I truly Love the service i received at Cerritos Nissan. Gerardo was very efficient. He explained everything to me in detail. I love their waiting area. They have charging stations everywhere. A concierge which includes coffee, water, soda, and snacks. Very comfortable waiting area.

Ruth and Miguel A were amazing I got great deal on my new baby :)

I would recommend Cerritos Nissan for the excellent service they provide. I would recommend customers seek out Tony Fears as he delivers service above and beyond my expectations. I am delighted.

I was there about five hours test drove to cars that they said i was gonna be able to get in and then sent out someone i haven t spoken to at all that whole day to come out and say nthn was able to be done!!
Although the young man Corey Daniels was a great help and had a lot of patience being he was new I guess his manager was Jose Miranda had him running all over the place I even had to take him to go retrieve a car from the Delamo lot

My technician was Jonathan Ortiz and he was really nice and friendly. He help with everything. Will go back again for my maintenance here.

they solved the problem for what I took the car for. If I pay for a diegnostic check up they should of check all of the car they did not note some things that are needed. but they are human and solved my first situation

They were aweaome. I just did not like that when i booked only it says they offer uber if you book your service by 4pm or earlier. And so I booked at 4 p.m and they could not offer an uber i had to take the bus to the mall to kill the few hrs.

Jonathan Ortiz is a very courteous young man. I had a few questions and he took the time to answer them thoroughly. I will return for future services as needed.

I bought my 3rd vehicle here but know it has been a headache for me, I am having a hard time getting them to replace Speakers they are bad and I have been trying to get them to just replace the speakers or the radio I don't know what it is but the sound is bad

It's a clean environment & the associates are friendly. The services of my Nissan Quest is fast.

Attentive, customer service superb, oil filter and oil change, they said 1 1/2 hours to handle, they were done in 1 hr 15 min, quick and with a smile, helpful, recommend to anyone

Cerritos Nissan. From all your personnel managers, and my sales person Jose Miranda and the financial person Giovanni, we're all very nice and helpful!!!

The technician who helped me was attentive and helpful. However, the issue for which I brought my car in was not resolved.

Excellent service job. And it look to me they are being a team work. Especially Victor Silva very courtesy and engaging customer.

Great service as always, just wish it didn t take 1.5 hours for an oil change !

I went to Cerritos Nissan for an oil change and tire rotation , they send me a coupon for $19.99 . So I jumped on it , was not believing g the price but they honored it . The experience was excellent and the environment was very inviting . They have Premium coffee , friendly staff and state of the heart showroom . The waiting lounge was very relaxing as well . I would definitely recommend this Dealership and I will be bringing my other car for service when the time comes . Thanks to Christian my service adviser as well , he kept me in the loop during the whole process and that I really appreciate .
Kudos to Cerritos Nissan .

Eric was my customer service attendant. He was very helpful & thoughtful! There was a little bit of a wait when I first got there. 10-15 minutes because they were very busy. However he took time and listened. I left my car for service he called me when it was ready.

Employees are kind and friendly. I always fell comfortable when calling and asking questions. When people ask why I go to the dealership I explain that the service they provide is amazing and I love how they take care of everything and keep me informed.

Eric had been the most helpful person ever. I ve had a couple issues with my car and he s gone above and beyond to help me and make sure I m well taken care of. He s an amazing employee

While the service technician was friendly and helpful, I was not kept up to date on the status of the repairs.

The part had to be special ordered. It was promised on a Thursday, but I was not contacted that the problem was not fully resolved.

It wasn t until the following week that I called since I had not heard anything. I called for the service department and my technician was busy with another customer. I was told that my called would be returned. It was not.

I decided to go directly to the service department to find out about my car and only then was I given a full explanation for the delay.

Bottom line...keep the customer informed especially if the vehicle is promised by a certain date and it does not happen.

This .Place is excellent for; be with your car in optimal conditions. Mechanical conditioner ...! 100% they tell you the truth

I will always be more than happy to bring my car to Kenneth, he is amazing at his job and that's why we have been customers for 5 years, but my 3 interactions with sales have been absolutely horrible. I wish sales was held to the same standard that service does.