Santiago Rios Jr.

Review of Cerritos Nissan

While the service technician was friendly and help...

While the service technician was friendly and helpful, I was not kept up to date on the status of the repairs.

The part had to be special ordered. It was promised on a Thursday, but I was not contacted that the problem was not fully resolved.

It wasn t until the following week that I called since I had not heard anything. I called for the service department and my technician was busy with another customer. I was told that my called would be returned. It was not.

I decided to go directly to the service department to find out about my car and only then was I given a full explanation for the delay.

Bottom line...keep the customer informed especially if the vehicle is promised by a certain date and it does not happen.