Cerritos Nissan Reviews

If you want a good salesman ask for Ricky phoutthassack great person and easy to work with would recommend this place if you want a new g ride

Rude to the needs of their customers. Informed them that I'm diabetic and in need of getting home to eat. They tried their best to keep me there to seal the deal, which would have kept me there for another or two, so I walked out after twenty minutes more. They keep calling me to come back in, and I keep telling them that I'm no longer interested.

Dani has been amazing at helping us purchase the car. She has followed up with us multiple times regarding our experience. Customer service level is 10/10

I just purchase a new 2020 Altima. On Friday I fill out a questionnaire on line about what car was I interested in plus a few other questions. That same evening they replay back and Saul Estrada who sold me the car also replay back and wanted me to go in and see the car I wanted. I got there on saturday night thinking I wasn't going to leave with a new car. Saul and the rest of the team made it happen. Everyone there are nice and friendly. When it came down to business the team were very professional and took care of the finances in no time. When it comes to a Nissan car I will recommend Nissan of Cerritos. And I was going to the new Nissan in Downey but thanks to Saul and his follow ups on e-mails convinced me to go with you guys. Thank you very much.

Had to pretty much break their arm to get a good deal. They try to pretend like there aren't any discounts unless you come with printouts or competitive comparisons. U even used my employee purchase program and they tried to ignore it

I took my car to the dealership to be fixed so it would pass the smog check and that was in August and it cost $4000 and then just this November I have it did not pass in August it did not pass it said it was not ready so I took it back to the dealership to have it fixed for a smog check they gave us back the car the check engine light was still on they told us to drive 300 miles we did so and we took it in for a smog check and it did not pass

Then we called the dealership and found out that it was gonna cost 1000 more dollars to get some thing fixed for the smog check and I proceeded to ask them to use my car as a trade-in give me back my money I ve paid for repairs plus trade-in and so I can just purchase another Nissan.

I am a Nissan family but this last experience was horrendous have never run Into it before. The service staff told me they would check with the salesman to see how much of her they would give me for my car to buy my car back so I could buy a new car and I expect a really good price because I just spent a whole bunch of money on This car.

2006 and only has 40,000 miles on it remarkable that I had to pay thinking the first time was going to be enough

I had a very terrible experience in Nissian Torrance, very deceitful people, full of lies and mischief, that made me gave up instantly on Nissian but my husband said I cant judge the cerritos office cos of someone's mistake, so I was willing to take the risk again, and they amazed me with their customer service, KARLA was my sales manager and she made sure I got something closer to what I wanted, I had massive options. JOSE her manager was amazing, his a good negotiator too, sure knows his job, lol and STEVE the finance guy made us laugh so hard. Great team. Excellent service.

Got great service quickly and everything was made easy by Tony Fears.

Good staff, hard working and responsible for their work

Superb service!! Everyone is friendly and helpful!! A special thanks to Kenneth Vasquez for taking such good care of my car and going above and beyond!! ..... It is much appreciated!!
I highly recommend Cerritos Nissan!!

Great experience. Mike Garcia was great, didn t wait too long and good customer service.

Mario V. was a great help thanks for having people like him in the team.

I had the pleasure of getting help from Luis Casanova. He was such great help! Called when car was ready and just had great customer service!

Great customer service and amazing dealership would recommend anybody to go get their car at Cerritos Nissan!

I have never had better service in my life, the person that I worked with literally ran every time he had to get more paper work or information.

Awesome customer service very
Friendly I will be back again for sure

Excellent service, Thanks to the nisssan de cerritos and to katia who helped me and now I bring my nissan sentra from 2019. I recommend them all!

Had a great experience buying a new car the salesman Jose Real got me a great deal really recommend coming here to get your cars

I liked my experience that I had their but I really wish I would have stayed with my first choice and made my payments work. But I do love the car I m in and maybe down the line I could trade it for something better. And I will definitely come back!

Awesome service!!! I got the car i wanted at a good price! I am very happy!

Bad never again.. salesman think they are better than the buyer hahaha if they're better than buyer they shouldn't be working there..

I had 2 car purchases from cerritos nissan. Great experience. Great people. I would. Tell people to go there for sure!

I think the service center charges you more with there packages.

I always bring my car to get serviced. I moved recently and I still brought it to Cerritos! Great service, always from Tony.

Service department messed up and overscheduled so my appointment was pushed. Should have known I'd have an awful experience when it's starts off so rough. Got ZERO updates except when I tracked down where my rep was hiding. PLEASE go to CARSON NISSAN because you have options and this place only wants to sell you more services you don't need while you wait hours for the ones you scheduled ahead of time. FINALLY got my car after 5 hours of waiting, wouldn't have minded if provided ANY updates. Had to keep hunting down my service rep, think he was avoiding me because of how backed up they were. He did apologize in the end. HOPEFULLY this was just a bad day there.

I appreciate how Your salesperson, Tony, was very accommodating and welcoming did not pressure myself into purchasing the vehicle. I worked with Anthony (manager) and Dennie (finance) as well and all were friendly and professional.

Unless you are fake, they are no help. Meaning, unless you look like Barbie.

Service staff Brian made my experience exceptional after i came in to get my transmission checked out .

Extremely professional, outstanding customer service, surprisingly, they make a car purchase reasonably painless. And most importantly they do what they say they are going to do with no surprises at the end.

As always, stellar customer service at this dealership. I came in to buyout my lease and Carlos was exceptional. He made sure I got the best possible deal and offered up good conversation while I waited. The Italian Ice was just an added bonus. Thank you for making this a painless process. I'll be back when it's time to upgrade my vehicle!

Excellent customer service, work on the car was done quickly and the car was returned in excellent shape.

Who's expensive to have a key made but Tony in the service department did a great job

From the leading to the service Cerritos Nissan is there to offer, explain, make sure you know what is going on. Worth checking out.

Great service! Wqs please did not feel pressured. A special thanks to Israel for his outstanding service! Thanks so much. Will come back when I am ready for the next one!

This dealership uses deceptive practices and does not honor their pricing given over the phone by the internet sales manager, otherwise known as "bait and switch". Furthermore, they take advantage of senior citizens by giving them a high interest rate when the individual has tier one credit and their explanation is "it's standard". I will advise other friends and family via social media not to waste your time going to this dealership as they have left a bad taste in my mouth and others need to be advised of their illegal, wrongful and deceptive practices.

We came on a Saturday
..like normal negotiations take time. We were verbally promised brackets to be placed and to return Sunday. We returned Sunday as we were asked to do. Car was NOT ready..service center closed on Sundays. We wasted another day. Monday comes..we come to pick up car because they called it was ready and it was not ready. Waiting for the 2nd pair of keys of which should have been ready. I am disappointed with the customer service.We never took the car off the lot until everything was completed. The manager than said we could return it and revoke contract of which we gladly accepted. A financial mgr helped us. States contract is now void and signed a paper with vin number. We entered the front door and asked to exit through the back as if we did something wrong when in fact..They failed to meet verbal and written agreements. Buyer be aware. Read carefully what the car cost and what is on the contract. Thank you.

Nice place , personal very professional kindness and friendly and mr. Navas nice person thanks you.

My experience at Cerritos Nissan was fast and smooth. Paloma helped me get in and out and she explained everything in detail.would highly recommend Cerritos Nissan for service.

CERRITOS NISSAN IS AMAZING FROM TOP TO BOTTOM!!! KIMBER THE FINANCE MANAGER GOES ABOVE AND BEYOND TO TAKE CARE OF ALL HER CLIENTS. I HIGHLY RECOMMEND CERRITOS NISSAN!!

The team member that helped me went above and beyond to help me with my needs

Eric Adamson was great as usual. He got me checked in quickly, made sure the work was done to my satisfaction, reviewed the technician's report with me and told me what to expect at my next appointment.

Awesome service! Ive purchased several cars from this dealer and there s many reasons why I continue to come back. The sales process went smooth and whenever I need service on my vehicle my go-to guy is Tony Fears Jr., he is very helpful and makes the whole experience hassle free.

Mr. Tony Fears is an excellent service advisor. He listens and takes what you say to heart. Doesn't try to find a way to get the most money out of a service like another advisor there. He tells you what the options are and then asks what you want done. Totally no pressure on you.

I had an amazing experience! Yaya Hernandez was great and Enrique Labrador helped me feel secure about my purchase.

I had a great experience with Cerritos Nissan. Bryant shown wonderful customer service skills and answered all of my questions. He is the reason why I have a brand new 2018 Nissan Altima..

Great customer service.Judy Gregorios is awesome she was such a great help. Cici and Brandon are also very helpful with any questions that I had.

Don't know how much I trust these guys. Nice people, great little service center, treat you well but.... Canned inspection reports. I have been here a few times now, 4 in total On my first visit I topped of the air in my tires, filled my washer fluid reservoir then took it in for an oil change. The inspection report claimed the tires were low and the washer fluid was empty. Hmmmm. So, next time I was due for service I changed my air filter topped of my fluids and took it in... Sure enough the inspection report says the washer fluid was empty and I needed an air filter... Guess those new air filters last about 6 miles now. I just wish they would actually look at the vehicle and be honest. This last one has me leaving with a $2,200 estimate.

Great service! Friendly and helpful staff and the wait wasn't too long. Would recommend to friends.

Eric was my service advisor. I went in to get my tires replaced and they were fast and efficient. There waiting area is clean and I had a good cup of coffee. The staff was very friendly and I even got a car wash.

Had a great experience!! Abraham was the best and the finance person was just as wonderful. In addition, we got lunch and drinks and were happy campers. I just came in to see approx how much the cars were selling for and I drove off in a new 2020.

Price was fantastic and well within our budget. I have been a loyal Toyota owner for my last 5 cars always purchasing new after they are paid off. I am hoping that Nissan will not disappoint me on how the car hold up and that my next car (or my husbands) will be from Cerritos Nissan.

Thank you for making this a great experience. I am still smiling from ear to ear!!

Barbara Loera

I recently leased a 2017 Nissan Rogue through Cerritos Nissan. My internet sales rep was Richard Ureno. From my first conversation with him on the phone to closing the deal it was a stress free situation. I had not purchased/leased a new vehicle in 15 years. Richard was most helpful, understood my needs and wants and never at any time did he attempt to pressure me into anything. He explained all the basics of the Rogue. I was most satisfied and would recommend him and Cerritos Nissan to my friends

My experience went well at Cerritos Nissan. Jacob helped me out and the process went by smoothly. I was told my car would be ready around 2 or 3, I was amazed to get a text message around noon stating it is ready for pick up. Whole process was great, no problems. Thanks Jacob and Cerritos Nissan for your service!

A special thanks to Victor in the service department who as excellent customer service skills who made me feel comfortable and totally took care of the repairs for my car. My service was done in a timely manner . My sales rep Dante was excellent as well throughout the buying process of my new car..thank you Cerritos Nissan

Salesman Eddy was very helpful...helped us get my new car... very helpful , we are a satisfied customer

I am very happy with the service here at Cerritos Nissan. My contact person was/ is Damaso Cruz. Hey! To me? He's the best
Very satisfied with his personal. He took care of me from beginning until the end. I highly recommend him as a sales person. They game the deal I was looking for. I am enjoying my Nissan Rogue to the maximum.

Went with family to eat. Very friendly place, clean and the food was good

They have a great sales associate. (Victor he is very knowledgeable!!!) They really work for your best. The showroom is nice and clean. Their inventories are in their area so you don't have to wait so long to see cars. Very good dealer and good management.

Great customer service
I highly recommend them, they treated my brother in law and me with respect.

We recently purchased two vehicles from this dealer. Ken Yates was helpful and friendly. Jeff took care of the paperwork fast and efficiently. (Btw thanks for lunch). Thanks to Cecilia and Brandon for all your help. Will definitely recommend this dealer to family & friends!

Everyone here was very friendly! From the receptionist to the sales man to the business consultant. Would definitely recommend to everybody. I wasn t pressured or hurried just to close a deal, like Toyota. Nice to see customer service is important to them, unlike other dealerships. Great experience and got to walk out with a brand new Nissan Sentra.Thank you!

I had a great experience! Marcos is the best! Ask for him when you are ready to purchase. He isn't another pushy sales person, he listens to what you want and then finds it for you. If you don't know what you want he can explain what is available according to your needs and your budget!

Great service, Peter Chavez is a great service advisor.

Amelia was amazing and Avina as well. Cool experience.

Great service fix my car and then my oil change in a timely manner I would recommend anyone

My experience w/Nissan began 6/4/20 . I thought would be a fairly easy task. Since I did contact MPP first concerning air conditioner on Nissan, Juke 2016 w only 20,000 miles. Not much of a driver. First contact person Ivan from Services Dept. He was pleasant, attentive and positive. Key elements in c. s. .I explained set day /time . Did the drop off. Then he texted me w unfortunate information. MPP would not cover, I went numb & basically told Ivan cut to t chase. What do I owe, ECT... He was still cordial. When I hung up I was flipping like a pancake, disappointed, & wondered about MPP. I made a choice not to go back not because of Ivan, it was due to cost. Then on 6/5 Ivan texted me . I read & re-read his message. Ivan & his service manager (wish I knew his name!) Worked it out with MPP!! i felt like a lottery winner!!! From that moment on Ivan kept me posted , on a daily took a little longer (pandemic) to fix. I beleive you have some great humans representing Nissan! Ivan is great at his position ! Keep moving up Ivan! & Thanks agian to your service Manager! Top Notch! Perfect 10!!! (Sorry took longer on special assignment work) than u once agian

I had a wonder full experience with the salesman who helped me out Jesus G. He answer all my questions about the vehicle that I was interested in.

My experience with Nissan is always great only thing is the time wait the time you have to sit waiting for them to examine your car but other than that it's great service

I just bought a Nissan versa note and it was an ok experience David orozco was a nice sales men as well as the financial advisor they did work the numbers to get the lowest rate on the car its just a matter of negotiating a little bit the only thing is that the insurance lady who they have there is very rude they should request another insurance agent .

The whole staff at Nissan Cerritos was very professional & friendly, they made my car buying experience great ! Carla worked with me one on one & she was absolutely amazing !!

My car went in for a transmission replacement. The work was done fairly quickly and the service Ivan provided was outstanding!

I had originally given this dealership 5 stars, but 6 calls in a single month asking me if I want to trade in or refinance my car is excessive.

The service was satisfactory when we originally purchased our car. The staff were polite and helpful. We got a good deal during the Memorial Day sale. Would probably buy a car from here again if the phone call situation gets handled.

August update: 3 more calls. Even after repeatedly asking them to stop calling because I am not in the market for a new car. This is insane!

Very friendly people and helpful answered all my questions

I love taking my truck into the Nissan dealer in Cerritos. It is conveniently located near the mall and restaurants and gyms where you can go on with your day and before you know it, your vehicle is ready. The staff there is very knowledgeable and friendly as well.

Easy-going, friendly, professional staff. Wonderful customer service. Great deals. Cerritos Nissan really cares about their customers. My rep, Dante T., is a gem.

Aaron took really good care of me and my family and I got a great deal within my budget.I know have more space and can fit all my kids comfortably in 1 car I bateas of driving two. Jose Miranda the sales manager was kind to my family and made sure the process was smooth and didn t take so long considering we had my grandma and mom there as well. When we got into finance Priscilla Hastings made sure that I understood every single aspect that was important about coverage on the car and I did get one option which she tailored specifically to my needs instead of me paying for all of the packages they had. An example was oil changes I do my own at home so I didn t need it but coverage to replace a key or to fix a dent or replace a popped tire was worth it for me to take especially knowing that I have 5 kids and they can play rough sometimes near the car in the driveway. Priscilla was absolutely easy to deal with and normally when I bought cars in the past I dreaded finance because I knew I d be stuck there for hours but with Priscilla she was knowledgeable and experienced it only took about 30 minutes or at least it felt like 30 minutes.Thank you guys for taking such good care of me and putting us in the vehicle we wanted within our budget and treating us like family.

I have to say that the experience buying a new truck from Cerritos Nissan was fantastic. The Internet Manager Sonny was great to talk to and was very personable. It did take a few hours from the start to driving off the lot but I expect that was because they sold many cars before completing my deal. They bang on this bell when a car is sold. Kind of noisey but it is like a casino environment (I felt excited anticipating the next bell ringing). Based on my experience with Cerritos Nissan I would recommend them to family and friends.

I had the pleasure to meet your sales consultant, Mr. Jose Real. He was very professional with awesome people skills. We made the deal. BUT not getting a full tank of gas authorization from manager Gustavo Hernandez. I give it a zero for a 3 time frequent buyer.