3 years ago
Part 1
Part 1
Very disappointed with my experience at The Place at Millenia. Around 4 months ago our baby boy of 17 months was waking up with some bites on his body. We went to the Dr., over there he was diagnosed with Scavis (family from fleas), which it was a little bit weird for us because we don't have any pets. After those 4 months going back and forward to the Dr. and moving him to our room and applying some skins medications, my son was still getting those bites.
One night he started crying around 2am. Near him was this little bug that I killed it and I kept it. Looking on the internet I found out it was a beg bug, very disgusting. Around the 3 week of September I went with my 17mths baby to the leasing office to notify what we were going through. I told Monique the whole story; she was really concerned after seeing my son all bitten up by bed bugs. She called Massey right away to schedule an emergency appointment for the next day.
Monique told us the possibility of moving us right away to another unit, which it was fine with me without the transfer fee cost ($350) because of the emergency situation. Monique also told us to wait for Massey outcome on the next day. That night we didn't stay at the apartment. We just box in everything and left to our mother in law apartment. So next day Massey came for the inspection, and yes BED BUGSssss.. Went back to the leasing office to Monique. She told us to wait 2 days because Corey was off, that she was going to take care of the whole situation. So we patiently wait. After those days, I went back to her around 1pm. Guess what? Corey wasn't informed yet after 2.5 days, she did not have any response to me at that moment. She just told me that there were 7 cases in front of me and they were taking care of that first, . I felt TOTALLY disrespected. I felt that she didn't have any consideration not even with my baby bitten up. Apparently she saw it as a regular case scenario, but definitely not for me. I told her, listen I need a response now because we were not able sleep in our apartment after the bed bugs treatment, it was too strong for me- I got dizzy after getting inside, imagine the baby. and I need it to move asap. She went to Corey right away, she explained him my situation. Corey just told me that unfortunately I have to take care of the Massey invoice and he was going to email Corporate to see the opportunity of moving us to another unit waiving the $350 transfer fee. Corey told me to give him one day, so he can get an answer back from Corporate, very cold person, not feelings at all, just going by the book and period. Not even a single chance of meeting me half way...
Guess what again....... That day passed, the next day passed, third day passed, I was still sleeping at my mother in law apartment, all my clothes were inside boxes, it was sooo uncomfortable. A week passed... never got an answer. Corey NEVER call me back, Monique NEVER follow up with the situation. Didn't have any other option to break the lease. My family is first my baby is first. This it was never a joke, and that is the way they made me feel. It was not sense of urgency at all, I guess because they were not the ones dealing with all this.
I'm just letting my feelings out. I cant hold them..... Obviously there are more to write down, but I'm not trying to make a thesis here.......
I know by fact they had more than 10 moved outs on September. Don't expect my mother in law to renew, don't expect my sister in law to renew, don't expect my 3 other friends to renew the lease, plus im pretty they will spread the word.. please don't wonder why.... I still can speak out on how stressy and annoying is to find a parking spot in your building after 10pm, how many robberies we had on August and September, how maintenance is going down, customer service is going down, no wonder why we have new faces at the office every 3 months.... No wonder why Jessica left.
The funny part from all this.... they billed me right... $650 for the bed bugs treatment plus plus plus jejjejjeje
PLEASE DON'T DELETE.. I WILL REPOST IT