Burns honda Review

Great team at Burns. Joey was a great salesman to deal with, felt no pressure at all. Very friendly and well informed.

Great service! Really worked with me to get me the car I want!!

Wanted to give a big Thankyou to Steve Rigler @ Burns Honda Marlton! He was so very helpful with purchasing our 2017 Honda Accord! We absolutely love it! He was so helpful and knowledgeable and made the process very easy. We cannot thank him enough for making the process so seamless. We will certainly recommend his services to friends and family. Thank you!

Stopped by for a lease on a accord. Nice salesman but couldn't negotiate as well as Holman Ford

DO NOT SERVICE YOUR CAR HERE! I recently passed my 36K warranty and took my car here for service since I was having clutch problems. So Burns Honda service failed to identify the clutch line was leaking and simply misdiagnosed my clutch issue as a loose clutch line and tightened it and went to town with me charging me 300 dollars for simply tucking the clutch line in. Two days later my clutch falls apart, I supply my own stainless steel clutch line and they install it for another 300 dollars. These people failed to identify the problem at the first try and had the nerve to charge me 600 dollars to fix the same problem twice. (I was even considering getting a CRV as a 2nd car as I was being serviced) When I asked them why it cost so much, they said because my car was modified and they had to go through the extra trouble.. Funny how when I bought the car from them the salesman whom I bought the car from said they would happily service modified cars. Burns Honda serviced my car with the intention of milking me for all that I'm worth. I will never do business with these people ever again!

What three dealers and all were great.. I guess that old way of business is over good. Seriously as an old school buy American or don't buy it I was shocked I was in my third import dealership. But Burns Honda and my salesman was terrific. Maybe luck but I don't think so all the other customers seemed pretty happy as well. We are in research mode but after an hour got darn close to buy do to the way we were treated. Again easy to say want a Honda. Burns is the place. I want hesitate to buy from here. Just need to decide what I want SUV or truck like... They can't do that for you...

My rating is for the Parts Department. Fast, friendly and professional.

Just recently got my first Honda, a 2021 Insight! The dealership was great, hand sanitizer everywhere and all employees were wearing masks. Clarence was a no nonsense sales person who realized that I did my research and made the experience quick and easy. I left without getting the tire and wheel protection and Michael Covello was able to work with me over the phone and email to get that set up after the sale. Overall great experience and look forward to coming back in the future.

Great experience. Very professional. Made the car buying experience very simple, and enjoyable. No high pressure tactics, very fair trade in value and a great deal on the car I purchased. One of the best experiences I have had buying a automobile.

I recently purchased a 2013 Honda accord from Burns. They have a plenty of used cars to choose from their inventory and the showroom experience was very pleasant. My sales manager was Bill and he is very polite and knowledge. I would definitely recommend Burns Honda if you are looking for Honda used cars.

The sales managers, Tony and Frank, are top notch. I walked in and got a no nonsense experience. There was no back and forth. I told them what I was looking for, and they delivered.

I had good experience with Ronald Lewis and Burns Honda. From initial deposit and financing to final paperwork and pickup, Ronald made every part of the purchase process smooth.

Great service when buying my vehicle! Mark Foley was great to work with, very helpful and professional!

I never write reviews- but I had a such a good experience at Burns Honda while leasing my new CRV, that I felt I should share. In particular, Clarence in sales, really helped us out, worked to get us the best possible deal and had awesome communication through out the week long process. Another gem at Honda is Nicole in financing. She was so easy to work with, helpful and very nice. The kicker is- when I got my new CRV home, I noticed a tiny pull in the front seat upholstery- I was just going to keep it as is, but thought to text photos to Clarence...without missing a beat, he invited me to bring it back in at my convenience and began to fix the problem right away. All in all- I highly recommend Burns Honda on 73.

I felt so pampered. Every step of this process was handled with my satisfaction as the goal. Charlie Lim was a pleasure to work with. He went out of his way to provide superior service,.. over and beyond what was required. He went to bat for me with the manager, finance and even the car prep area. He made sure I received my car in the best possible condition at a price I was happy with! I was treated with respect and courtesy. Frank Sorrentino followed up my initial visit with a phone call to see if there was anything else he could do for me, anything he could have ready when I arrived. My second visit was in a pouring down rain. Charlie brought the cars I was interested in to the showroom area so I wouldn't have to walk around the yard in a deluge. So thoughtful.

They have always assisted myself and my family in finding good used and new cars. Always brutally honest and respectful. I trust this company to do as well a job with others as they have with me and my family.

We have purchased new and used from Burns and also used for service for many years. Quality dealership. Service is uniformly excellent. Just bought used CRV through Craig Pfeiffer. Craig, who I did not previously know, was honest, straight forward, accessible, followed through and made the buying process very efficient. I would definitely buy from Burns and Craig again.

Went to look and ended up buying a new Honda Pilot EX-L. Our salesman Mark Foley was great. Once he understood our needs he guided us to the Pilot. It had all the features we wanted and then some. The test drive was great. Mark pointed out all the great features and more importantly the safety features. Made our decision to buy an easy one. He's an enthusiastic and knowledgeable person. Burns Honda is a first class business.

Worst customer service ever. Both the sales staffabd service staff know nothing about customer service. Do not use them.

Burns has a great sales team that makes the buying process easy and make you feel like you are the most important person in the room.
The service department is awesome and they stand behind their work. I have been taking my car there for over six years and will continue.

Pretty good dealership, didn't end up purchasing but they were all pretty friendly and free popcorn ;)

Had a perfect experience at Burns Honda from beginning to end. Salesman Adam Wojnar and finance manager Mel G. made the entire process a breeze. Will definitely recommend to my friends and family and if I am ever in the market again to buy a car I know where I will be beginning my journey.

Courteous service and an exceptional experience with my Honda Civic. I get all my servicing here and I will purchase another Honda there when I need to replace my car. Top notch!

I enjoy doing business with this dealership...have always appreciated the service department and now also have some experience with new car sales. Easy to work with, would definitely return!

I have bought a handful of cars over the years, but the first time buying from Burns Honda. I must say this is the best/easiest transaction I have gone through by far! Ed Altman was professional, and displayed a level of customer service I have yet to see while buying a car. Ed and the rest of the Burns sales team did an excellent job of making the process seamless from start to finish! I am now a Burns Honda customer for a very long time! Thanks again

Chris in the used car area is an excellent car salesman. It was the most pleasant car buying experience of my life. He is relatable, personable, and understanding. He makes you feel comfortable and went above and beyond with any questions and concerns. By the time everything was finished with purchasing the car, it felt like Chris was more of a friend than a salesman. I will recommend him to any one in my family or friends who are looking for a used car in the future. Chris is 1st class!!! You will not regret going to Chris!

great experience with this dealership..quick check in...confirmation of services to be done..and completion sooner than expected..excellent personnel..especially Corey Papini..was super as usual..thanks guys..great place to do business...

Awesome experience at Burns Honda. I worked with Jeremy Reeve and he was an excellent salesman. I am a pretty difficult customer and Jeremy made the process easy, understandable and I believe after shopping around I got the best price I could have gotten through any Honda dealership. Jeremy was knowledgeable, helpful, patient and most of all knew the product inside and out. Thanks Jeremy and Burns Honda!

Because I waited do much longer than predicted they comped me the charges.

Rebecca Regii was great to deal with. I definitely would recommend my friends to her and your dealership.

Took my car in for a factory recall all the staff were awesome while dealing with this. However, the tech broke things on my dash while doing the work and my rear view mirror. The mirror is now so loose that it won't stay put while driving. I call them to give them the chance to make it right. Dealt with the service manager, Eric. He kept telling me there was no way his tech could have broke the mirror. I explained the mirror was fine until I brought in for the airbag recall. Finally he says to bring it in so he can look at it. After he looked at it he told me there was nothing wrong and again kept saying his tech couldn't have done it. I told him to check any other Fit on the lot and he would see there was a problem with the mirror. He takes it for his head tech to look at it. He then comes back to get me in the waiting area, my car is parked just outside the door. He says, we had the part in stock, tosses on my front seat, and says enjoy. He then says I still think it's just wear and walks away. I was stunned by this man's rudeness and attitude. I will never use their service dept again and they can forget about any sales from me.

Good deals getting Steve was great with my self and son's cars

I can't say enough about how pleasant my experience was with Burns Honda. The service department was wonderful and Georgia was great. I would recommend them for service anytime

Life long Honda owner. 17 vehicles to date, living in 5 different states over that period of ownership. Honda service is always a step above, the others......the team at Burns took that level up another notch.......well done......I'll be back.

I generally don't trust these showroom guys but burns Honda is totally different. They won't loot you out when go for a service. Highly professional and neat attitude towards customers I have dealt with multiple employees over the course of two years and all of them were real nice. They will give you proper recommendations and ask you to replace something only if it is really required. Not at all like emotionally haunting talks about life, your car etc...I took my car to the service once as the right side headlight was not working. The service representative was so courteous. I suspected some short circuit issues. But he clearly pointed out that it is bulb fused and replacing one will fix the issue. He did it in 10 minutes. :) .... I have made Burns Honda my to go place for all my service needs. Highly Recommended.

Nice waiting area. Service techs keep you informed of the status of your vehicle

Each time I have visited Burns Honda, the staff has been SO friendly. They really make the experience of needing to come in to get something fixed a lot less stressful with their positive attitude.

I'm very impressed with Burns Honda, I came in with a vehicle in mind and Joey (Sales) & Ray (Finance Mgr.) were very professional & honest. Joey communicated with me all the way through the process, he was very understanding & patient. What can I say... Joey is not your typical sales guy that you find at the majority of dealerships his presentation skills are top notch.

Ray (Finance Mgr), was great to work with, he made everything so simple & hassle free, when it was time to talk numbers he was fair & honest. He got us a great deal on a Honda CR-V. Thank you so much guys.

The only complaint I have is I purchased the all-season floor mats for my CR-V and they were $160.00 ouchhh, I didn't want to take a risk and leave the dealer without them. I checked online & other dealers & they had them $43-$55 cheaper. Oh well, I won't be taking off any stars for that it was my decision to purchase them.

Went in for the first time to Burns Honda to have my tires rotated and A/C Recharged as well as checking other problems. While the first experience was bad due to poor time management, after letting them know what went wrong with my visit, they asked if there was anything they could do. Seeing as how I needed some other repairs done, they offered to knock the price down. I brought my car in at 7 AM and my car was done way before lunch. They redeemed themselves on this second visit. Not only did they improve on repair times, but communication improved. Corey was nothing but helpful and apologetic through this entire process. If you ever get him, consider yourself lucky because he will tell you exactly what you need to hear. I always try to give things a second chance, and I'm glad I did with Burns Honda. Good on their word. Friendly people. Thanks Corey.

I just want to thank Harry.F and his team for such a pleasant experience I just bought my 2014 Honda Accord and I m so grateful! They were all so patient, they really made buying my first car such a great experience. I highly recommend this place!!!

I bought a 2019 Honda hrv. My sales person was Darby Wisner and she is tremendous. She explained all the fabulous features of my car and couldn't have been nicer. When any one in my family need a new vehicle I will send them to Darby. I will only buy my next Honda from Darby.

Great place to buy a Honda! And a great place to get it serviced.

Lot attendants seem a little unorganized but the service and sales people are very nice and friendly. It took the cashier 4 times to call someone to get my car luckily I was in no hurry.

This is by far the best Honda dealership in South Jersey. My experience was very gratifying and Jim, Ed and Nicole were very knowledgeable and friendly. They explained everything to me, helped me make a decision and I went home extremely happy. I would recommend this dealership to everyone I meet. Thank you all for a great
buy and a great experience in buying a new Honda CR-V.

Jim Coyle in the service department is very helpful and attentive.

Its a nice place for nice people to get a nice car.

I went into Burns Honda tonight expecting to test drive a civic and expecting the worst based on previous experiences at a different dealership. I ended up trading in my old car that was in the shop monthly and walking out leasing a 2020 civic sport at the exact payments and down payment i wanted to make even though I still owed 4000 on my old car. Mr. Thomas was a great salesman who was personable, honest, and worked with me rather than trying to upsell me. I asked to see the car one last time before signing anything, and he insisted on driving both colors out so i could see them side by side and choose the color that I liked more.. The team would offer an upgrade, i would say "no thanks" and they moved on immediately. I expected sales pressure but was pleasantly surprised when there wasn't any. I am not only happy with my car, but impressed and ecstatic by how quick and personal they made my experience and I would highly recommend Burns Honda to everyone. They even have a special sheet they go over with the customers to customize every setting for you instead of me taking weeks or months to figure out how to do it.

Always excellent service. From the drop off to the communication to the pick up. Great team!

Needed to replace my wife Lorraine's vehicle, went on internet site and Ed Altman who called me and impressed me with how quickly he grasped my situation then sent me Burn's e-price. Later that day I called back to make an appointment to look at the 2017 CR-V Touring, Ed explained someone would be there at 5pm to show us the car and take us for a test drive. Walked into showroom and Michael Covello introduced himself and showed us the CR-V explaining all of the features, and there are many! I was thinking he could have been a teacher, how he listened and explained in simple straightforward language very complex automotive technologies to my wife who really cares about the color and cupholders! My wife really thought Mike was a stand up guy, great demeanor, soft spoken and intelligent. This is high praise from Lorraine and she has a great Bull S... meter! After test drive Mike walked around lot showing us every car and color combination Honda made until Lorraine saw the car for her! I explained how we had the Mazda and Subaru lined up to test drive and would let him know if we wanted to do a deal in a few days, absolutely no pressure as he thanked us. We were leaving the dealership when Doug Begbie, the showroom manager approached us and introduced himself thanking us for giving Burn's and opportunity to win our business.
Supposed to be heading to another dealership when Lorraine told me to give them a call and cancel appointment, she found her new SUV and didn't need to see anymore! Driving home she explained she has a good feeling about CR-V and was worried it wouldn't be available, they'll sell it-made me call and put a deposit down, Mike said he could meet me next morning when they open and she was ok with the arrangement. Met Mike next morning and because had e-price it was a hassle free transaction, Mike introduced me to David Osman, finance officer who was another low keyed gentleman who explained Burn's was a transparent dealer and didn't bait and switch-refreshing! Walked out of the office relaxed and happy, I was treated like a valued customer.
I will be going back to Burns Honda, for a Ridgeline truck next time for myself! Seriously if you're in the market for a Honda, Burn's would be my first choice!
Thank You very much for a great experience!

Came in to reset our radio code which got wiped out from disconnecting the battery. The service team was quick and pleasant, and the Express service area couldn't be more convenient. They didnt charge me anything even though I bought the car from another dealership!

Everyone I came in contact with were friendly, even at 1pm in the afternoon. Though my dealer, Harry Fisher, had another client at his table he made sure to put me in two cars to test drive and even checked on me and apologized for my wait (great customer service). Mr. Fisher even when above and beyond in making sure my rental was picked up from the car lot. He saved me time and anxiety for which I thank him greatly.

Had a great buying experience with Brian Hughes. Was pleasantly surprised with how well things went.

I've been in multiple dealerships before and have not received better customer service than here! I would recommend Anthony Hernandez to anyone who wants a quick, simple, and enjoyable buying experience. He did not pressure me and constantly made sure I was comfortable. He also listened to my needs and easily helped me out. He's an amazing salesman and sold me my very first car! I'm so happy with everything!!!

Very nice and great looking cars. Not too pushy and really work with you to get you what you want.

Not only do I love my car, I got a great deal on the car. The service is wonderful at the time of the sale and even better for service. The manager called 6 months post purchase to make sure I was happy with the car and was available for any questions. Great dealership, this is my 3rd Honda!

Awesome service to get a lost key replaced, was in and out in less than 30 minutes.

Took my CRV there a few weeks ago for service, they were fast and very reasonably priced, thanks guys!

My service advisor John McKenn was EXTEMELY helpful and patient, not only with me but as observed with other customers. Also, Brian Ashton who I believe was the tech who worked on my car, went out of his way to discuss the issues and procedures concerning the repairs I needed and what was done at the end. Thanks to both these gentlemen for their courtesy and professionalism , I came away from your dealership feeling very satisfied with the service I received.

Talk about horrible customer service this one takes first place. Had appointment they didn't even remember I was coming in. Then didn't have the car they called to remind me about the appointment to see. Try the bait and switch on someone else

Burns Honda strikes again. Thanks for charging my wife $54.44 for a rear wiper blade (Honda CRV). Typical Burns fashion. Overcharge and disappoint customers.

Very helpful, kind, and humane experience. My sales rep was an excellent listener, very knowledgable, and sincere. The whole transaction went as quickly as one could expect.

Bought 2 cars from Lee Wells within 3 months. Very professional and great service! Highly recommend!

Recently brought in our 2017 Honda Civic for Oil and filter change. Walked out with a $350.00 bill. My wife was talked into doing a replacement of the brake fluid at $150.00. The vehicle has only 28,000 miles on it. It was explained that it goes by the number of years and not the miles. I find it hard to believe that a vehicle with only 28,000 miles on it needs the break fluid changed. Also, the tires were not rotated as I requested. I left feeling taken advantage of.

OAKLYN- Molissa inTHE service dept has been my guardian angel for my 98 Cavalier the last3 years ,when it expired she referred me to John Frasca which was very helpful and led to my purchse of the 2007 Accord, Everyone was a true professional. P.S. also own a 2010 Camaro SS
you may call me for additional info

The sales team (Dave Osman) was very friendly and not pushing at all.
They were very accommodating and they valued my view points. They honored price match from other places and gave a great offer on trade in too.
The dealership is well maintained and welcoming. The service area and the servicing process is simple and well managed. Extremely well organized service area. The service team - so far has been extremely promising.
Overall a very professional group of people are running the show and I would go back any day!

You should definitely buy your car here! I live in Brooklyn and had many bad experiences going to dealerships around NYC, so I decided to take the risk of driving out to New Jersey to check out Burns Honda because the sales people were so nice over the phone. I'm so unbelievably glad I did! I worked with Chris Wilder and I highly recommend him he was thoughtful, patient, knowledgable and authentic. I never thought buying a car could be such a pleasant experience, especially considering my luck in the city. I got a great deal and am so happy with my new (used) car! Thank you, Burns Honda.

My mother just bought a new car there a few months ago they worked very hard to give her what she wanted. She was very pleased

Repairs are extremely overpriced here. They seem to double the price of something you could get done anywhere else.

Jim Coyle is the absolute best! From start to finish he walked me through the process! And got me out to get to work on time. Best experience ever!!!

I've been a customer of Burns Honda since 2008. It was pure luck that I was introduced to Ed Altman through your website while I was looking for a car. Ed is not your typical car salesman. He actually listens to me and knows exactly what I'm looking for, especially when it comes to price. The lease on my 2010 Accord was up in June so I wanted to see Ed to talk about my options. When I walked into the dealership on Saturday, 3/29, I was looking around the showroom and noticed the CR-V. I have never driven an SUV before but this one caught my eye because it's not too big. I mentioned it to ED and we went for a test drive. I loved the way it handled & it was so roomy. He couldn't have been more helpful. I leased the 2014 CR-V that day and couldn't be happier. Me! In an SUV! How would have thought? I love this car and I love Ed Altman. I'll be back to see him in 3 years when this lease is up. Thank you, Ed!!!

Excellent service, Very nice customer care,very nice lounge, free shuttle.

I trusted my cars in the hands of Burns for many years however the trust and relationship is now gone. I bought a honda accord at another dealership and brought it straight to Burns to get it looked at. They failed to tell me the car had been in a major accident (just as the other dealership failed to) on the entire driver side. They told me the bumper was a little off because someone hit a trash can but there were no signs of other damage. I used to always bring my cars here (and refer people to them) because they did good work and always told me ahead of time what to expect (and how much) the next time. They also used to always have some type of deal so that it cost about the same (if not less) than a private mechanic. Unfortunately they have lost my business, and if they don't get their wait times together for an oil change, they will lose a lot more (not personal opinion but what I heard from other customers while I was waiting).

Great dealership friendly people worked with Jeff Saxton great salesman. Very pleasant to work with made sure all my needs were met for my car and was very easy to work with.

I traded my car in and everything went smoothly. Duy Truong helped me with finding a car, getting approved, and driving out with my new car! Thank you for making it so easy!!!

I would absolutely recommend Burns Honda to anyone looking for a car. They were very professional, friendly, and courteous throughout the entire buying experience, and they followed up after the sale to make sure I was enjoying my new ride. My salesman was Chris Kull; Chris was anything but pushy and he listened when I told him what I was looking for.

Best group of individuals in their service dept.
Top notch customer service when it comes to car maintenance.

Ed is a great human being! We are repeat customers and I insisted that we meet with Ed. He intuitively knew what we were looking for. After we left, my wife remarked how nice he is!

This place is great. Super friendly. Very knowledgeable. Highly professional.

I walked in, not really wanting to buy a car (I live in another state), but the sales team took their time with me and answered every question I had. They even let me test the Honda Fit! Great place (with bonus free popcorn).

Friendly and fast
I recommended

We have bought and leased from here for years. They have never been pushy and always just get me to what I need and want. Pricing is always reasonable and fair. James helped us and he was great and made it happen. We also service our vehicles here - always thorough and don t sell you on stuff you don t need - if they say it needs to be done, I trust that it does.

ught my last Honda from Burns in 2002 after 245,000 miles it was finally time to upgrade. Mike Dibiaso who contacted us after my internet inquiry was great, straight forward, explained everything and gave an easy no haggling price. They even gave me trade in value on my old Odyssey. The new one is great lots of bells and whistles. I have always used their service department, which is how I got to 245,000 miles. I.m shooting for 300,000 with the new Odyssey. I recommend Burnes - Mike Dibiasso in sales and the service department.

I stopped by Burns Honda and met Ron Marchesani. What a great guy!
He made me feel very comfortable as he ran a several options by me to find out exactly what fit my needs.

If anyone I know needs a new or used car, I will be referring them to Ron!

All I can say is THANK YOU for the GREAT experience!
Love my new Accord....

JN

This is an outstanding group of people. Professional in every way. Doug and his team, took the time to make the entire experience as it should be...at our pace with our interests and needs being paramount. There was no pressure put on us and we had all the time we needed to be comfortable with our decision. Even after we decided on the car, the whole team took the time to look over the car to make sure there was nothing that we missed...and they made sure the car was in perfect condition. Thank you to Doug, and Bill for all of the time spent with us. Its a great car and we couldnt feel more confident in the deal and car.

Chris the technician was very informative and was able to not only help me fix the vehicle but give me future advice on how to take care of my wife's car I will be coming back as soon as the wife allows me