Drueta de la Rosa

Review of Burns honda

Took my car in for a factory recall all the staff ...

Took my car in for a factory recall all the staff were awesome while dealing with this. However, the tech broke things on my dash while doing the work and my rear view mirror. The mirror is now so loose that it won't stay put while driving. I call them to give them the chance to make it right. Dealt with the service manager, Eric. He kept telling me there was no way his tech could have broke the mirror. I explained the mirror was fine until I brought in for the airbag recall. Finally he says to bring it in so he can look at it. After he looked at it he told me there was nothing wrong and again kept saying his tech couldn't have done it. I told him to check any other Fit on the lot and he would see there was a problem with the mirror. He takes it for his head tech to look at it. He then comes back to get me in the waiting area, my car is parked just outside the door. He says, we had the part in stock, tosses on my front seat, and says enjoy. He then says I still think it's just wear and walks away. I was stunned by this man's rudeness and attitude. I will never use their service dept again and they can forget about any sales from me.