franc berg

Review of Burns honda

Needed to replace my wife Lorraine's vehicle, went...

Needed to replace my wife Lorraine's vehicle, went on internet site and Ed Altman who called me and impressed me with how quickly he grasped my situation then sent me Burn's e-price. Later that day I called back to make an appointment to look at the 2017 CR-V Touring, Ed explained someone would be there at 5pm to show us the car and take us for a test drive. Walked into showroom and Michael Covello introduced himself and showed us the CR-V explaining all of the features, and there are many! I was thinking he could have been a teacher, how he listened and explained in simple straightforward language very complex automotive technologies to my wife who really cares about the color and cupholders! My wife really thought Mike was a stand up guy, great demeanor, soft spoken and intelligent. This is high praise from Lorraine and she has a great Bull S... meter! After test drive Mike walked around lot showing us every car and color combination Honda made until Lorraine saw the car for her! I explained how we had the Mazda and Subaru lined up to test drive and would let him know if we wanted to do a deal in a few days, absolutely no pressure as he thanked us. We were leaving the dealership when Doug Begbie, the showroom manager approached us and introduced himself thanking us for giving Burn's and opportunity to win our business.
Supposed to be heading to another dealership when Lorraine told me to give them a call and cancel appointment, she found her new SUV and didn't need to see anymore! Driving home she explained she has a good feeling about CR-V and was worried it wouldn't be available, they'll sell it-made me call and put a deposit down, Mike said he could meet me next morning when they open and she was ok with the arrangement. Met Mike next morning and because had e-price it was a hassle free transaction, Mike introduced me to David Osman, finance officer who was another low keyed gentleman who explained Burn's was a transparent dealer and didn't bait and switch-refreshing! Walked out of the office relaxed and happy, I was treated like a valued customer.
I will be going back to Burns Honda, for a Ridgeline truck next time for myself! Seriously if you're in the market for a Honda, Burn's would be my first choice!
Thank You very much for a great experience!