Burns honda Review

I'd like to be as non biased as i can with this review and hope it can help people and Honda to develop even more with it's customer's experiences. The initial phone call previous months ago started fresh, appealing and the salesman was eager to attend to my needs. This blossomed into detailed questions that I could say were answered in a timely, accurate fashion give or take a few bumps on the road. I'll admit the price negotiation was a bit rough and stressful however I understand the dealership's goal to make a profit but honestly I really felt i could have gotten a better price. Test driving the car with Brian was an educating experience and it helped me make my decision a lot quicker. I felt he was hands on to my buyer inquiries and rants and somewhat eased my mindset at that time, albeit the manager that followed after was direct and stern and I felt could have been a bit more accommodating. I'm still in the post care treatment of our deal at this time and I'm pleased to truly continue this relationship. Today I met another helpful person by the name of John in service who again genuinely helped me with my ideas on enhancing my ride.

Bottom line I came in with the understanding that no true dealership is perfect so I was patient with the flaws but also greatly appreciated the effort spent in my ongoing relationship. I love the car and More power to you Burns Honda!

Our salesperson Mr. Ed. Altman was professional, friendly and " Down to Earth".
Ms. Nicole at finance was also very pleasant and not pushy. Overall my wife and I were very happy with our purchase experience.

I've had to deal with three different car agencies over the last four years. I must say, Burns Honda totally and completely exceeded my expectations by a large margin. Everything they said they would do was done, and in a timely manner. Many thanks to Karl and Frank for getting me into my new Honda Fit.

Excellent staff, great experience. Will buy from them again.

I had originally had an unpleasant experience with Burns Honda and posted a review communicating that position. I have since edited my review due to several attempts on their end to make it right. Burns went above and beyond to ensure my experience was a positive one despite it initially not being so. I was contacted by several members of their staff, including the general manager of the dealership and service department. They responded to my inquiries in a timely fashion and were very comprehensive. I would not hesitate to refer friends, family, and colleagues to Burns in the future.

Had a great experience buying my car! Mike was fantastic and very helpful!

3 vehicles later and I am still impressed with the customer service! Jimmy Coyle thank you! You are always there to help me and my family. Outstanding!

Good selection of used Honda's. Sales people let you do your own thing

Frank Yedwab was an incredibly accommodating sales rep. He was low-pressure, respectful, and got me a great price on a hard-to-find car.

Just traded in my 2013 Accord for a new 2015 Honda Accord Sport at Burns Honda this past weekend. The Burns Honda Internet sales team and Sales Professional Gersha Mapp made the purchasing process easy. Overall customer service and experience at Burns Honda was absolutely the best.

I want to express my Gratitude for the kind and outstanding service I recieved at Burns Honda in Marlton, NJ. One salesperson in particular (Adam Wojnar), made me feel relaxed and not pressured into making any haste decisions. After a a couple days of shopping around for a new car, I went back to Burns Honda and Spoke again to Adam Wojnar. We hammered out a deal the other car dealers wish they could give me. So hat's off to Adam and the Crew at Burns Honda Marlton. If your even interested in buying a Honda, I recommend at least checking them out.

I had contacted Burns Honda via online chat. They promised to call me back to schedule an appointment. 5 days later no call, so I called and scheduled. They told me work would take 2 hours. It took them 3 hours and still didn't get everything done as they were missing a part.

Professional/First Class.

This is a Top-Notch Sales & Service Dealer! It was a Very Relaxed,No Hassle & Informative Purchase. Every Detail was Explained, All of Our Questions were Answered, Nobody Rushed Us to Make the Deal! My Wife & I were Very Satisfied & left with a New Accord! I sent them Two More Customers three Days Later!

I had a good experience at Burns Honda purchasing a new vehicle. The staff is professional, thorough, and considerate.

I went to Burns Honda with the expectation of being just another customer and walking away like I could of got more for less. Nothing further from the truth, they treated me like a Human Being! They cared, and helped me to understand everything! From the Salesperson (Awesome), to the wonderful Lady in finance. The whole experience has me waiting for the opportunity to go back when my lease is up and do this all over again!!!!!!!

I have been purchasing and servicing my vehicles from Burns Honda for more than 10 years, and wouldn't go anywhere else. I recently brought my mother in to purchase her first, new car in decades. Mark Foley was the most knowledgeable, patient, and fair salesman out there. Please visit him if you are looking for a new or used Honda. You can be confident you're getting a solid deal.

I went to Burns Honda looking to purchase a 2017 Honda CR-V. Steve Rigler was an AMAZING sales consultant to work with from start to finish. He made sure all of my boxes were checked, took care of some paperwork behind the scenes to make my time at Honda efficient, and helped me find the perfect car for me! Steve is knowledgeable, great at what he does, and determined to help his customers happy! Would recommend Steve Rigler to anyone looking to purchase a car!

Performed warranty service as expected. Didn't have to wait all day. Got to see the new Hondas and I'm amazed that the price of an new Accord EX is about the same as the new one I bought in 2001, but now they are safer and more fuel efficient!

The service advisor I had, Laura, was extremely nice. But I was not satisfied with the experience overall. The customer service of the other staff members was non existent. I never even seen or spoken with the person working on my car. After I left I called the service center to ask a question and "Tia" answered. She was very rude and short with me as if she didn't want to be bothered. I will never have my car serviced there again. Not even for an oil change. Customer service really can make or break any experience.

We just purchased a used Nissan at Burns Used Cars in Oaklyn NJ for our daughter. I was just "looking", however John Frasca gave me a tour of the lot with specific pros and cons of the cars available and how they would fit our need. No pressure, just useful information. That night my husband called John. We did the paper work the next day. The car had a factory recall which Burns took care of the next day. Since this was a used car, we received a CARFAX report as well as any upcoming service this car would need. John and the folks at Burns treated us like we were the most important customers in their showroom - NO waiting for 30 minutes just to get someone's attention, NO disappearing for 20 minutes and letting us sit and wait. This experience was so honest and efficient. I now have John keeping an eye out for a truck for my husband - so YES! I would definitely buy from Burns of Oaklyn again!

They think customers just born yesterday, oh well, someones lost, somebodys gain

Best car buying experience I have ever had my salesman Ron Marchesani was excellent,The dealerships selection was top notch and finally Christopher Danze from finance was awesome as well so overall I rate Burns Honda a 10 plus in my book and this is my third new Honda!!! Oh and we love our 2015 Accord EX-L V-6 its absolutley mind blowing

Great people in sales and service. I've been buying my Hondas there and having them serviced there for over 25 years.

Had a great experience here buying a used car. No pressure to buy, felt like I was given a good price for both my purchase and my trade-in. Nice change from other car buying experiences!

My purchase at Burns was so easy. They worked hard to get me the deal I needed and Ed Altman was so wonderful to deal with. This is my fourth care purchased here, I keep coming back.

I give it a 10 for service
Thank you

Everyone was great, and the 2020 Honda Accord is an excellent car.

My experience at Burns Honda in Marlton NJ was made possible due to the excellent service from Mark Foley.

I purchased a 2016 Accord EX-L.

Mark Foley was everything you would hope for from someone you are making this important purchase from. He knew the brand inside and out; he knew the details and subtle differences between models and trims.

Mark was extremely respectful of mine, and more importantly, my wife's requirements, comments, questions and concerns. He respected that we were purchasing as a team, and both had requirements, and never once tried to push something on us that we didn't want.

Mark took hours to test drive the different trim levels of the Accord, and explained the features and differences from one to the next...making our decision and purchase one that we felt 100% confident in.

He explained all the options, and never tried to oversell me, or get me into something I did not want. we worked together to get me a great deal on an amazing new car.

I have never bought a car and left more satisfied and impressed than I did after working with Mark and Burns Honda.

I even plan on taking my Mom back to buy a new Honda from Mark.

Also, I would like to give kudos to the crew that prepped my car....I'm not sure I have ever seen a car sparkle and shine the way it did after they were done with it. WELL DONE!

We continue to buy our car at Burns Honda because of the exemplary service they provide. Especially in these Covid times they do everything they can to make the process quick and safe. I also always have full confidence in everything they do.

I feel taken once again by Burns Honda. It is my fault for not double checking but their buying process is exhausting . i ended up paying full sticker price for a honda pilot . i was shown a different price when we were negotiating and i did not check the totals when they were shoving all those papers that needed to be signed . i got a 39 month lease instead of a 36 month lease . Never buy a car the first time you walk in go home and look at what they are offering . They are dishonest . I hope there are better buying options when this lease is over. i feel slimed!!!!!

I love the people here! They really are "the nice guys". Hah! Their sales process is pretty slow, though. I didn't feel like it should've taken that long. It was worth the wait, though; most salespeople at the other places I'd gone to were just awful.

Our experience at Burns Honda was excellent. Our salesperson was Michael Guida and he was knowledgeable, kind and patient. The business manager, Bill Bianco, was also
very kind and extremely efficient. We were very impressed with all of the aspects of the
sale of our new Honda CRV. They are quite organized, thereby making the
purchase very pleasant. We were so happy with the way the whole purchased was
handled - no surprises, just honesty and truth. This was our first experience with Honda and it was a pleasure!!!!

I have purchased numerous vehicles at Burns Honda and have always been highly impressed with the entire sales process from start to end. The sales personnel are very professional and friendly and make the experience quite enjoyable. After the purchase, the service department is outstanding and takes care of any issues that arise. I strongly recommend Burns for any interested buyer.

The best Honda dealer customer service I've ever experienced. Thank you!

Just bought (2 days ago) a new 2016 Honda Accord 4 dr. sedan. Love it ! Salesman was Josh Molinas and he did an excellent job.....not only in making the sale but in all the explanations he took the time to deliver. He was professional and a gentleman from the start. He assisted in removing the personal items from my old vehicle and transferring them to the new ride. He was very cordial, not pushy, and made me feel very much at ease. Kudos to the Burns organization and to Josh Molinas personally for a very positive experience. I traveled over 215,000 miles in my old Honda. Maybe I'll live long enough to do the same for this one.

Very nice staff, not super pushy. Very reasonable prices for service.

I purchased a 2001 Civic from Karl Utz Jr. and William (Bill) Beairsto
It was an awsome experience These guys are truly the best at what they do. I couldnt be happier with my deal. I really believe Bill and Karl went out of their way to make me and my wife happy. A used car is always a gamble but they really went the extra mile.

IF PLAN TO BUY USED CAR SEE KARL UTZ AND BILL BEAIRSTO FOR THE VERY BEST
DEAL !!!!

Craig was a very knowledgeable and friendly salesperson. I did not feel pressured and he was very upfront with fees and stood behind his quotes. I still hate the process of buying a car in general, but this was the best experience I've had. When I am forced to buy another car, I will start here.

I had wonderful experience here at Burns Honda. I highly recommend seeing Karl Utz if you are looking for a car. He was incredibly professional and helped to me to get exactly the car that I wanted. He did everything he could to get me a good deal that was within my price range. I would definitely recommend Karl Utz at Burns Honda to anyone in the market for a car.

I went hear with high hopes to find a reliable car easily, little did I know the process would not go that way. After not wanting a specific model/trim, the salesman requested he d let his manager speak to me...

A manager by the name of Jon A. At Burns Honda was nothing more than disrespectful. He made me and my wife feel completely uncomfortable with his remarks.

Long story short, we went to a closer dealership and bought from them. Good luck to whoever finds themselves dealing with the manager Jon and his salesman over at Burns. Never again.

Was treated with respect from the time I stepped in the office until the time I drove off with my new car! Ed was GREAT, and Mr.Ray in finance made sure he let me know everything before signing. Excellent service!

There's no better place than Bruns Honda to make your next car purchase!!! I've been buying my Honda's there since the 1980's...I love this place!!!

My partner and I just leased a Honda HRV with Ed Altman at Burns Honda. This was our first time leasing a car and Ed made the entire process seamless and answered all of our questions. We were thoroughly impressed with the dealership and service department. When our lease ends, we will definitely go back to see Ed again to discuss our options. If you are looking for a Honda, go see Ed at Burns Honda.

The salesperson at Honda was courteous and the process was straightforward. Using the internet pricing eliminated any uncomfortable negotiating, but it wasn't necessary because the price was already very reasonable.

When working on financing options, I did have to remind the salesperson of a current financing incentive of 0.9% which he was unaware of, and he checked the public website to get the details. Does Honda not have an internal system for publishing incentives? If I hadn't known about it beforehand I'd be paying 3.5% instead of 0.9% - proves you always need to do your homework!

I take my car to Burns Honda for service because of the outstanding customer experience provided by Ryan Fabian. Ryan always goes above and beyond what is expected and makes me feel as if I am his only customer.

This was the most wonderful car buying experience I've ever been a part of! It was my first time ever actually purchasing a car, but not my first time at a dealership and they treated me so well and were SO friendly! They definitely got me the best price on my new car and made me feel confident when I left there that I had made a great decision! Rebecca was the most helpful and knowledgeable sales associate!!!

I had an excellent buying experience working with Ron Marchesani in sales. He was fast, professional, straightforward and easy to work with. I'm very happy with my CRV.

We had a wonderful experience working with Bill Gomeringer. He was the consummate professional guiding us along with his thoughtful questions. He carefully answered them in a way that made us 100% confident and comfortable with this big decision. We were so pleased and would surely recommend any of our friends to using him for their car purchase process. We give this experience 5 stars! Just thrilled.

Jimmy Coyle helped me, great friendly service. Didn t take long either.

Our salesperson Brian Hughus was wonderful. No pressure. No negotiation tactics. Matched a deal from another dealer. Came to dealership and only took 1 hour to sign all the paper work. He spent another hour after the purchase going over all the features of the car and getting it set up. For someone who hates buying a car because of the haggling, this was refreshing.

I was with my wife about 3 weeks ago to help test drive & purchase a new 2021 CR-V Hybrid. Her sales person as well as the financial person were very knowledgeable, courteous and friendly. They treated as well and they had a superior product compared to Toyota.

The CR-V Hybrid smoothly transitions between gas & electric, will stay in EV mode longer, smoother road experience and is even quieter than the new 2021 Toyota Venza, which was nosier, had rough gas-electric transitions, had stiff steering and allows you to feel every bump in the road.

Burns Honda was well-prepared with COVID practices - hand sanitization station at the door, provided free bottles of hand sanitizer, enforced the mask rule, sanitized the car before test drive, and exhibited a waiting room with well-spaced seating.

For a superior experience, give Burns a try.

Thanks Joe Benasutti for the smooth transaction. Got the exact car I wanted in a few hours. Joe B was knowledgeable about the car, dealership, and warranty information. Good place to buy a used car without being pressured.

This was probably one of the best experiences we've had at a car dealership. My wife went to get a new car and she can be a bit difficult but Joey took care of her.

I leased a new honda civic 5 months ago and the service we received at this dealership, at that time, was the best service we have received. I rate my experience at Honda a 5 because of our sales man Charlie and the manager. My boyfriend and I are young adults and many sales men prey on our youth, expecting us to be nieve, and dont take us seriously. These men, especially Charlie, treated us with the utmost respect. We had the best experience. We are not only so happy with our service but also with our car. Till this day, 5 months later, Charlie still calls once in a while to see if I have any questions or concerns about my car. When I am in need of another Honda, I will definately visit Charlie again. I recommend Charlie at Burns Honda!

Friendly and informative staff, very helpful in the purchasing process.

Would recommend.

Spoke with MARK FOLEY over the phone and he guaranteed that he wouldn t waste my time if I came in to the dealer and that his manager would beat or match an offer from Norris. Should have known this was a typical salesmen talking. Drove 2 hours to come in person and met with manager RON MARCHESANI. The absolute best price he could give was the price published on their website. Really? I left and bought the car from Norris.

I highly suggest staying away from this unethically operated dealership.

Have a 2015 Honda Pilot which I purchased from Burns Honda. Had a service appointment for 7:30 AM ( First apt ) for June 8, 2016. My vehicle is under warranty and it is squeaking while driving on bumping roads and speed bumps, etc. Upon arrival at Burns today, I was told that it would be a few hours to diagnose the problem. To make a long story short, some 3 hours later, I noted that my vehicle was still sitting in the same location and had not been serviced yet. I approached the rep, Matt, and he said he would have someone look at it in 15 minutes. Went back to him about 45 minutes later and still nothing was done. By this time ( 4 hours of sitting around ), I decided to take my car and leave.
I was really frustrated with the way I was treated and lied to. I would never purchase another vehicle from BURNS or recommend anyone to do so because of their POOR SERVICE, probably because my vehicle was under warranty and no money could be made.

Every time I go to Burns Honda, it is a fantastic experience! Brian in sales and Nicole in service are particularly wonderful.

As soon as I walked in the door of Burns Honda, I knew the experience would be different than other dealerships I've dealt with. I was greeted warmly and not pressured by any of the staff members. As I had inquired online about a vehicle, I already had an appointment with Pat Hee. Pat is an excellent salesperson and went above and beyond the call of duty to ensure I was satisfied. My bad credit and past had been holding me down, but Pat and his manager Ray ensured they did everything the could to ensure I walked away with a reliable vehicle. As an EMT for a hospital based service in Trenton, I put a lot of mileage on a vehicle and have to answer the call in any type of weather. I had been driving a 2002 Subaru Outback that was unreliable and needed a great deal of mechanical work. Pat and Ray made me feel extremely comfortable even on the snowy day I arrived on. Thanks a million!

Small problems, Bluetooth not working,theydidnt really want to make sure we understood how it was fixed,felt rushed,wanted to get us out,not happy..

Easy to get a great deal on a high-quality, low-maintenance car without the stereotypical haggling.

I was more than pleased with the excellent service I received from both the Maintenance staff and all the other staff members at Burns Honda. I had to take my new car in to have the Luxcare package applied to my car. I was informed that it would take all day to apply. I had to go to work that day but Burns Honda offers a shuttle service to & from my place of work so that I did not have to miss any time at work.

I must say I like the service department procedures that make it easy for the customer. Great selection of cars. New and used. See Charlie Lim

Brian Young was so knowledgeable, helpful, and patient as we shopped for our 2018 CRV. I especially appreciated that he stayed after hours to teach me how to use all the technological gadgets in the car. It was a great experience.

Great services! Attentiveness and great call back for communication regarding status of vehicle.

Hello I purchased a vehicle from here and worked with a Mr John Frasca. He was very polite and professional he had much knowledge on the vehicle and very helpful in getting everything done. I thank you very much for your professionalism.

Eric was a great! Highly recommend him at Burns Honda for your car needs

We chose this dealership only because the Honda Pilot we were looking for was located here. It was such a pleasure having Lee Wells as our salesman. We truly loved his honest answers to all our questions. I own a limousine business and purchase numerous vehicles, the one thing that turns me away from a purchase is when I feel the salesman is pulling the wool over my eyes. Lee never made me feel this way. He had patients with me and took the time to show me all the electronics in the pilot and made sure I was comfortable before I left. Lee Wells is a true asset to your sales department.

I purchased a 2019 Civic, and it was truly because of Ed Altman and his patience. Ed listened to my concerns and needs, and was genuine throughout the process. I cannot thank him enough for his professionalism and care. Eric Wright also walked me through the financial part of my lease and thoroughly explained all options for protection of my vehicle. He also was patient and kind throughout the lease signings. I have purchased Hondas at Burns for ten years. They are the best!

Outstanding service, great cars, best Honda dealer

This is my 3rd lease through Burns Honda and I have to say my experience gets better and better every time. Ron Marchesani made me very happy and satisfied he gave me everything I wanted. I highly recommend to anyone buying a car to go to Burns Thank you
Bill Trimble

After a four month wait, my Honda HRV finally arrived and I am a happy customer of Burns Honda. Ed Altman assisted me through the purchase and the trade in of my previous Honda. Everything was done in a very professional and personal manner and I highly recommend the dealership as well as Mr. Altman!

I give them a 4 because the last Honda I bought from Turnersville the salesman called me 2 weeks after I brought the car home checking to see how I liked it, and if I had any questions about it. It just shows real commitment to customers. I haven't heard from Burns since I drove my Ridgeline home. The salesman was great, just being in business I know how important communication is. By the way, lovin' my Ridgeline!

Ed Tarka was a great salesman; however, his financial manager Marco was a scum bag. We agreed on a certain price and when the time came in to sign a paperwork, Marco added $4,000 to the bottom line! Oops, he didn't mean it, right? Wrong. Stay away from him. Overall, my car shopping experience was ruined. Plus, I got the car without options I needed. I had to drive back two weeks later and deal with the service department. They were actually not that eager to install them! Be careful when they ask you to drive a car off the lot without options! You might not get them later!
The general manager Jim McCormick, by the way, is a decent man. I respect his dedication to this job. He actually manages the dealership well: always donuts and free coffee is in stock!

Rich and the staff were great, I will have all my vehicle serviced here.

Love my new 2020 Honda Insight. Dealt with Ed and Ray. Best car buying experience in my life. They were fair, efficient, and quickly processed me through the paperwork. I highly recommend Burns Honda, and both Ed and Ray.

Great customer service, i had my car check up for free. Thanks a lot.

Adrian and Doug were professional, quick, and got us set up with an awesome car. Staff was great with letting our daughter roam around the show floor to say hi to everyone.

Makes us feel that our Honda is the only Honda they service. Can't say enough!! Very thorough and always finds solution to problem. Highly recommended.

I purchased my Honda CRV on Dec 2015. Their sales men insisted to buy 3 years extended warranty in addition to the 10 years and 100,000 miles warranty they provide for all the vehicles. I have some repairs on that vehicle and I have been calling Burns Honda for my extended warranty from last 2 days. I have called more than 20 times and spent more than 4 hours on the call. They do not not how my 10 years and 100,000 miles warranty works. Now they are saying I do not have any warranty. I do not understand how 10 year warranty expires with in 4 years. And, their call center agent was very rude and she is telling I did not understand how warranty works :).

work was done quickly and waiting area provided a small table for me to do work on laptop.