Brown's Volkswagen Jaguar Review

Greg shank is the nicest and most knowledgeable car salesman I've ever met

I really like this service and parts department. When I was in the market, for a GTI they didn't have a car that met my needs, but I continually checked their inventory. I found one in Va Beach and brought it to them last week to have some summer tires mounted on my favorite wheels. I also had them dismount my all seasons and put them on my stock wheels. They also swapped my sway bar and end links with aftermarket versions I brought in with me. My service adviser Aaron listened closely to the work I was requesting, and accurately relayed it to the tech.The work was done probably a few minutes under the time frame he quoted me. I also appreciated the work room area off the side of the waiting area. They had the typical snacks, water, and TV, but that little room with office chairs, and a desk allowed me to work remote. It had just enough privacy to make calls for work, but I was still within earshot of the TV.
Whenever I have a question about parts or mods, I call and talk to JD in parts. He's awesome - very knowledge, but if I am able to stump him, he'll research and call me back. The only thing they could do to improve this shop (in my eyes) would be if they were authorized APR dealers...then I wouldn't have to go all the way to Chester for a software tune.

Best car buying experience ever! Got a fabulous deal on a 2020 Passat - the price shown on the web was the price I paid - no hidden additions. Everyone at the dealer was a first-class act. Seandra my salesperson was very knowledgeable of her product. Mike is sales helped out and was a pleasure to work with as was Brandon in finance. Truly the easiest purchase of a car ever. Well done team!!!

Went to get a broken key replaced
Parts associate couldn t figure out how to enter an order and simply just kept trying the same thing over and over again wasting my time
Was told 2 weeks for key to arrive. Called after 3 weeks...it was clear from the reaction the order was probably not placed.
Called after 9 weeks. Was told the key was there there. Asked if anyone should have let me know. The associate literally laughed at me and said yeah probably.
Arrived to have key programmed. Googled this beforehand and learned it should take 30 mins
This cost inflating outfit took 90 mins.
Avoid this place. No one cares about you they just want your money and to waste your time.

Nice group of people here. Very responsive and worked with me to lower the price of the vehicle to fit my budget. Then delivered it! I never stepped foot in the dealership. Great customer service.

Just recently bought at 2016 Passat. I love it! The sales consultant was very knowledgeable and professional. Make sure you ask for Aaron Montgomery when you visit Brown's Volkswagen.

I changed this review because they helped me out and my car from here is still running great with 100,000+ miles! Thank you for allowing me to own such a great vehicle!

Awesome service and friendly staff. Will be using again.

The team at this dealership led by Mr Patterson are great! I purchased a slightly used vehicle from this location from out of state. The promise I received is that there would be no dents, dings or scratches. Basically, it would be in new condition. They actually kept their word! When I arrived, I did discover one flaw on the driver's seat during our inspection. They immediately swapped out the seat with another one from the showroom floor.
The customer service was outstanding! They picked me up from the airport, were ready to go with the paperwork upon arrival and no surprises when it came to cost and payment. Special shout out to Bradley Shepard who guided me thru the ownership process. Best car buying experience I have ever had.

Getting my brand new car was easy and simple with all of the help from the sales and finance team. Ted explained the entire vehicle to me with lots of detail and patience. I couldn't be happier with my entire experience at Browns.

Brought my dodge pickup in for a quick service. To my astonishment they service more than just vw s. Susan was my service advisor and she was an absolute pleasure to work with. She took the time to go over everything with me and left me feeling like she really cared. Susan is definitely an asset to the company and now I will no longer take my truck to the dodge dealership but back to her at Browns.
Thank you Susan for everything you did for me.

Ted Sisk is the man!!!! You want a great experience buying a car? Ted is your guy. He walked me through the process step by step and ensured all of my questions were answered. He is a model of integrity and professionalism. I have my dream truck, and I have Ted to thank for it.

Jeff Cooper and his staff did an excellent and efficient job as always. He is courteous, knowledgeable and dependable. He always does his very best for his customers and it is much appreciated.

Kelvin is very professional and answered all of my questions. I will definitely return.

I thought my customer service representative, Ashley, did a wonderful job. She clearly communicated what was going on and made a less than ideal experience a stellar one. The mechanics also did a great job. They finished servicing my car a whole day before they said it would be done at the earliest. I couldn't ask for a better experience.

Had a app to look ata car the said its first come first serve.but the other person was not their an would not let me look at the car.

Best of the best, when it comes to getting my car in and out of the shop efficiently. Great people and great service. Definitely recommend this dealership for Sales, Parts and Service.

At Brown's Richmond Volkswagen incredible staff, patients, and service. My representative Sergio Pena took my experience to comfort, educational information during my sale, and on reliable group seek my best interest. Highly exceptional services nailed all request, managed to agree with my expectations and Upper Management provided me with their patients to close my deal. Thanks for my new car.

I love, love, love Brown's VW. I came to Virginia on route to South Carolina as we are building a house there. My light bulb on the car needed to be fixed. I called a was told to bring it in. I brought it in an Susan greeted me took all of the info and Jeff took it from there. Jeff noticed my Delaware plates and used to live in DE as well. He also gave us the name of Sushi place near by. Friendly place.
The following week I had to register my car and the DMV says you have get the car inspected. Oh boy, where Im from the inspection is behind the DMV building and you can purchase from 1 to 5 years inspection, not every year. The lady says you can go anywhere for inspection, so I go to Brown's with no appointment. This time
Jeff takes the car gets it inspected and put the plate on and the sticker. He even asked me if I wanted the plate on the front, because he would have to make a hole in the bumper. No thanks I said he knew that SC doesn't use a plate in front
Who needs extra holes on the car. Very kind and considerate. Ok then I get a recall for my 2015 Passat emissions. I make an appointment and this time I get Kyle. A very nice guy, he took the car in came back to let us know the deal which is a good practice. When you take your care to be worked on sometimes it might need something else done to it they let you know right away. The car was ready in no time. This was really a long review, we can always complain in length, so I wanted to give all the Kudos I could. Keep up the great work you all ROCK. I'll miss you when I get to SC..

Took my vehicle in for service a few days ago, and have nothing but good things to say about my experience. I got my car in and was promised at least hour and a half wait . I received my car back in no more than 30mins. Conner made sure my vehicle was in good hands and I will be bringing my vehicle back to him from now on

Brought in my car last week for oil change and Kyle Ost did a excellent job. He explained everything done and all the maintenance and repairs. Definitely would recommend him to everyone.
Thank you again Kyle Ost.

thank you Jonathan Alley and Johnathan Stephens for the mazing service during the purchase of our 2019 Mustang Convertible Premium Eco Boost. -the Mann s

Awful dealership. They checked out my dad's car and totally ripped him off. They said in the check list that his gas cap worked perfect, it's been broken for two years! And that's just one thing they lied on. Very disappointing.

The ability to schedule my appointment online was a plus. I also appreciate the quick and customer oriented service. The technician did a great job and Brown's gave me a coupon that saved me some $.

I would first like to point out how wonderful the staff is at this dealership! My husband and myself were looking for a new vehicle for our family and we had the utmost exceptional sales associate on the planet. Jonathan Alley was extremely superb and absolutely the greatest spectacular sales representive I have encountered. Upon arriving at the dealership he had the vehicle parked and ready to examine for us and we were thrilled. He wasted no time in describing the specific features, mileage, and making a point for the carfax. Not only was he extremely on point he also had a very eager attitude and no problems answering questions. He was very patient and very accomodating to us. Test driving my new vehicle was AMAZING!
I would also like to point out our financing manager Kriss Williams. He was very informative and had a very understanding way of making sure to break down every aspect of our contract and what would be' expected. We absolutely enjoyed these specific two individuals. This was my very first time buying a vehicle from a dealership and I could not be more pleased and satisfied. I am so inlove with my new SUV and cannot wait to refer those who I know to these wonderful, patient and kind people.
(We had to bring our 5 year old and she is a handful and they treated her with so much kindness and tollerance THANK YOU!)

I also opted for the ECP package and I highly reccomend it! Again, major shout out to Jonathan Alley and Kriss Williams. you guys are the bees news.

THANK YOU SO MUCH!

First class experience. Exceptional customer service. Extreme attention to detail. Friendly and knowledgeable staff. If you need a car this is the place to go. Aaron Montgomery greeted me with a warm welcome and helped me through the process of buying a vehicle and made the whole experience not only stress free but enjoyable as well. Rabih was extremely helpful and even stayed late to help ensure everything was professionally handled and completed. Brandon was fast, friendly and extremely knowledgeable and made all of the paper work a breeze. Troy and Ted kept in constant contact with me via phone and email and made sure all of my needs were taken care of. Awesome business and a real sense of community at Browns Volkswagen Midlothian Turnpike.

The worse place to by a car from . My wife and I thought we were fiance but wasn't terrible business.

Susan couldn t sell her own name.
Wanted to spend thousands on maintenance and repairs, but my service writer never relayed any messages on what was needed for my vehicle to be maintained. It wasn t intill I left with the paperwork that I saw what the technician recommended. I don t understand why she would be to lazy to relay any of that information to me. Considering it s my vehicle and I could pick and choose what type of things needed to be done.

With that said I talked with one of the technicians BURT who was just an as*hat who believes me knows it all. He took days with my car because he s insanely slow then blamed me because I wasn t ok with how incaple he is to actually finishing my car

I ll be taking my car to west broad Volkswagen for now on. They ve relayed all concerns for my vehicle and have worked tirelessly to get my car back to me in a meaningful manner. The technician Tim did wonders for me, and I ll be having him fix my car for now on!

Service was very fast and not high pressure. I came in did a test drive after finding the car I wanted online. I went to dinner for an hour and came back and finance had all of the paper work ready for me to sign and take the car home.

I had a great experience purchasing my new 2020 VW Jetta. I worked with Mo in sales and Kriss the finance guy and they were both awesome. They both were friendly and did their best to get me a great rate on my new vehicle! 5 star service and i'd definitely recommend them!!

Bought a Passat TDI SE from Brown's on Midlothian - they had the exact car I was looking for. First day out drove 262 miles and averaged 44.2 mpg. Great Buying Experience - all questions answered - staff was helpful and courteous and they followed up the next day to make sure everything was going ok. Trade in value was exactly what I expected based on research. No reason to go anywhere else. Ask for Kevin!

The ONLY place I take my Jetta to get serviced. The men and women who work in the service department, from the front desk to the mechanics, are awesome. Susan has always been my go to lady whenever I bring my car in because she s just simply amazing but today I had the pleasure of meeting Gerry and he was awesome as well. I fully trust this team and actually don t mind going to get my car worked on (never would ve imagined that!). HIGHLY recommend!!!

Purchased a used car from the dealership on Black Friday, received a pretty good deal. Staff was nice and friendly - my only issue is that we only received 1 key to the vehicle- apparently only one existed. I was not made aware of this until the sale was complete -which is quite unfortunate. I was told I would have to get another one made. Now it is more than likely going to cost me another $250 + for another key. Any savings I may have received are now almost gone. Not sure I will be coming back to them in the future for another vehicle.

My Sales Specialist Mo Bouhafra is the man to see. He works in a very efficient quick and professional manner! He was very attentive to what my needs and expectations were regarding upgrading from my 2015 CC to a 2020 Tiquan! He even read my mind on somethings seriously! He's definitely an asset to Brown's so when looking for the right Sales Specialist please ask for him by name...Mo Bouhafra! Thank you Mo for making one of my dreams come true I will recommend him to anyone looking to trade lease or purchase a VW!

Great experience buying with Brown's VW thanks to our salesperson Aaron Montgomery. He's a kind, personable man who is completely devoted to giving customers like myself the most relevant information to help them make informed decisions on vehicle purchases. Outstanding.

I will never buy a vehicle from this place again the car started messing up the first year that I had it I was told I would have to pay almost 600..00 dollars for them to fix it that it wasn't covered by my 3 year bumper to bumper warranty it messed up again today had the car almost 3 years they say the warranty is out tried trading it in but because they sold me the 3 times more then it's worth that didn't happen so I got screwed from jump ....beware

Very unprofessional. I applied for credit online and nobody ever contacted me. I called them and they said they would call me back. I called again and spoke to finance who said they would call me right back. Never happened. Will never shop here for a car.

Mikayla was a great help with getting our car situated.

I have had the pleasure to speak with the President of Brown's VW, and I could not have been happier. Mr. Patterson (President of Brown's), took his time to listen intently to me and assist me for an issue that had occurred. I can truly say Mr. Patterson really cares about his customer's and wants to hear their feedback which could not have made me happier. I will return for any future work needed on my GTI. To have a calm and pleasant conversation with Mr. Patterson was more than I expected and I truly enjoyed speaking with him. Mr. Patterson, along with Brown's employees really puts the customer's first!!

One of my easiest car buying experiences, details in black and white, no haggling. Fast paper process and friendly salesman.
thank you!

After shopping for 2 weeks Brown's was such a relief compared to several dealerships. I was greeted by 3 people but never felt bombarded and pressured. Lorenzo and Melanie had me in and out with a newly used car in less than one hour (test drive included) Highly Recommend

I would like to say thanks for the great customer service I received at this location on Midlothian turnpike in Chesterfield. Also thanks Jeff and mike for always the great work you do .and the information you guys give on how to take care of my car ..I appreciate the professionalism.. HIGHLY RECOMMEND!!!!

Purchased my car June 2020. Was hearing little sounds and called SERGIO PENA and didn't get a response. Fast forward to 8/2020 Come to find out the car has $2,400 worth of damage on it!! Still have yet to get a call back and I am very disappointed!! Very Upset, very disappointed and I feel taken advantage of!!

Jim Hooker was a pleasure to work with, as soon as we walked in he did not hesitate to ask us how we were and how he could help us! He was great from our test drive all the way to when he helped out making sure my new GLI was sparkling clean! Mo in finance was amazing too, he helped us through explaining warranty to my payments! You have a fabulous team at Brown Volkswagen! Thank you so much.

I ordered some parts on Monday and was told they will be available on Wednesday, and I will receive a call when they were in. Wednesday has come and gone, no word and no update even though I told them I planned to leave the state on Wednesday evening. Luckily I didn't leave as planned and when I called today (Thursday) I was told that the parts weren't in yet and would be in tomorrow (Friday), which has thrown all my plans into a spin as I have a lot of running around to do which will make it difficult for me to collect the parts.

As they have reneged on their original commitment I request that the parts be delivered to my residence when they come in tomorrow and I am promised a call back as the person on the phone cannot give that undertaking, he has to speak to his manager who is out to lunch at the moment. Five hours later the manager must still be at lunch as I have not received a call back and am pretty sure I won't.

I didn't feel like I was being rushed into making a quick decision. All of my questions were answered. I was giving a tour of several different vehicles, not just the one I came to test drive. I had a great buying experience.

One of the best dealerships I ve been to. John Stephens was great and patient from start to finish I m quite indecisive so patience is a plus for me. He gave me a lot of knowledge on the vehicles I were looking at. Two things I like the most he never forced me to buy he let me choose myself and he had wonderful energy. Also the sales manager Troy was a great help with assisting John on extra things I was asking for. Overall I ll give this dealership 100% rating I ll recommend anyone who s looking for a car to go check them out.

I knew you would be able to find and fix the problem. The coolant light and the check engine light came on, giving me a good scare, so I wanted an experienced VW mechanic to look at my VW.

Amazing customer service i wanted to thank Connor for taking such a good care of us and being so patient with all our questions

Great experience, I dealt with Ted who worked closely with me to find the car I wanted/needed and helped me make it affordable. A great experience and I look forward to going back in a year or two to find my next car!

It's places like this that give car dealerships a bad name. I was driving from over 4 hours away to look at a used car and when I get an hour away, it's magically no longer available but I could look at a new one because they have several great deals available. The old bait and switch. Greg your unethical and greedy ways are deployable. Thanks for wasting my time.

service department was amazing!!! everyone was very friendly and quick with my vehicle:)

Very friendly staff! Had my car serviced there and was amazed at how fast I was in and out!

Excellent service would definitely recommend to others!

I was in the market for a practical, sporty, second car to use as an everyday driver instead of my big crew cab truck. After searching for three weeks I thought I had found my car at a different dealership. However, after sending out over 11 emails to separate dealerships, Brown's Richmond Volkswagen not only replied, but made me an exceptional offer. After some negotiating to work out the finer details, Brown's was able to match exactly what I was looking for, at the price I was looking for. I imagine I was not an easy customer to work with from all of my stipulations, but Ted and Ray were pleasant to work with and took the time to understand me as a client. I greatly appreciated the laid back, no pressure atmosphere, and never once was I made to feel like I was being rushed in to the sale or what I was asking for was impossible to provide. Thank you Brown's Richmond Volkswagen, I absolutely love my new car!

By far the most helpful and fulfilling car buying experience ever. Ted was great and able to walk me through the entire experience with answers to every question. Sending everyone I know who shops for a car to Brown s and especially Ted as their sales guy!

Recently purchased a used car from Brown's, and had a great experience! The Sales representative Aaron Montgomery was very kind, helpful, and very thorough in ensuring that everything went smoothly with the purchase. Would highly recommend considering Brown's for any vehicle purchase!

I bought a new GTI here at a price that I won't lose any sleep over. Ted Sisk was my salesman and he was a very chill guy who didn't make me feel the least bit pressured. I am very happy with my experience and love my new car!

John Stephens was the absolute BEST salesman I've ever worked with! I didn't feel rushed and he was very thorough in explaining everything. Robbie (mgr.) and Chris in finance were awesome too! I highly recommend Brown Volkswagen!

Great sales person-Greg Shank
I bought a used Volkswagen last month and Greg was my sales person. He took care of me through the whole process.

I would recommend him and Brown's Volkswagen if you are in the market for a new or used car.

I went in on a Saturday not thinking I was going to walk out with a new used car. John was able to help us out by letting me test drive and show us everything the car had to offer. He made us feel so comfortable with the driving process and continuing with the buying process. He explained everything and was able to answer all of our questions with great detail. The financial office was very open about everything I was buying along with explaining in great detail about the warranties and options we had. I ended up buying a 2017 Passat and love it.

I'm pretty unhappy that I haven't heard back from the manager after being told 3 days ago I would get a call from him. I got rushed into my purchase and the diamond coating was put on the car while I was considering my purchase and told the salesman who was eaglery pushing through the paperwork what happens if I decide not to get the vehicle and have to think about it - as he was going to get the car detail coating put on he said oh well the next person gets it for free then. I feel I was pressured to get this and feel it should be removed from my total.

Did not purchase, but very knowledgeable and friendly sales people and competitive pricing.

Bought a used Toyota Tacoma in mint condition. Jay was my salesperson of contact and he was professional, knowledgeable, personable and kind. He made the process easy and comfortable. We reached an agreement quickly and my documents (e.g., plates, registration, title) arrived in 3 weeks. I have had the truck for about a month and have greatly enjoyed it. I would highly recommend Jay and Brown's VW.

I recently purchased a Tiguan from Reamy-she was the best! She actually contacted me when the car became available and was so easy and helpful to work with! She made the process quick and even delivered the car to me! GREAT experience with her would 100% recommend buying from Reamy!

Ted,
The truck is awesome. Thanks for making this car purchase the best ever. I saw the truck online one day. Two days laters I am behind the wheel. It's going to be a great summer. On behalf of my family I would like to thank you and Browns VW.

They over charge for minority s . Took my car to get a diagnostic done in October and was told my car was fixed then came and got it same problem occurred soon as I got home same day, then took it back to get problem fixed was suggestioned I get a decarb on my valves done end up paying $1000 dollars. 3 months later i drove my car into the shop for an oil change and got a phone call asking how do i get my vehicle to start?! So now I m back getting another diagnostic and took them 2 days to tell me the problem. Asked for a loner vehicle was able to only get it one for 24 hours but told them i needed it longer. When I went to get the estimate I was told the problem was fixed I said I didn t have funds the service associate suggested that i get the parts removed so I just can pay for the oil change, asked how long it would take to remove parts told me 30 minutes parts were only $250 so where did I rack up $300 in labor if the oil change is $80 but my total came out to be $677?

Update: paid the $677 and one day later my car had the same problem that I had when I took it to get checked

The service was impeccable and the selection was more than adequate.

Ted and Derek and Liz were very professional. Driving my new EOS today, great teamwork and customer orientation. Thank you!

After test driving a car, I was excited to be sitting in the store waiting to get my new (to me) car. Then, in the space of five minutes, I saw three employees walk through the store without a mask of any kind, and a fourth working at his desk wearing a mask without his nose covered. I left because I felt so unsafe. I'm giving two stars (instead of one) because of the understanding and salesmanship of Jonathan Alley. He listened to my concerns, tried to make amends, offered to do everything remotely and re-sanitize and deliver the car to my house. I am so disappointed.

Fast response and numbers from Greg Shank. Was super to work with. I was looking for simple buying process with exact car I already knew I wanted and was given just that. Great buying experience. Love my 2017 Golf R!

Great purchase and a very smooth transaction!! Walked out with the car that I wanted at the price that I was quoted and helped by a fantastic salesperson, Reamey Belski!! She was extremely nice and knowledgeable! All the staff was very helpful. Will recommend to friends and family for future purchases!

Recently made my second new car purchase at Brown's. Kim Creech was super at contacting me about some great deals going on. After meeting with Albert Stanley, I was convinced on trading in and purchasing a 2014 Passat TDi SEL. Both Kim and Albert were great to work with. I am a happy Brown's customer and will come back again for my next vehicle. This dealership prides itself on customer service and satisfaction. I am a believer!

Connor was really helpful and he made for a great experience

Everyone is nice and friendly. Always willing to help with out Passat great warrantys

Greg McGill was awesome. Super nice, professional and very efficient.

John Stephens was very knowledgeable and efficient with his service with my purchase of my new 2020 Passat SEL. This is the fourth car I have gotten from Browns and John lived up to the great service I have gotten every time.

Very honest, friendly staff and everything was done in a timely manner and very professional. I always feel like the staff has my back here at Brown's!

I came in for service on Monday, the 17th, for a last minute oil change. Connor was my service advisor and was AMAZING! He squeezed me in, got it done as soon as possible, gave me a summary on some other things I needed to look at, and we ve already set up another service! Excellent experience.

I have purchased a VW Jetta 2020 SEL Premium and it was a pain less experience. They have offered me the best deal and it was a painless experience. My sales contact Mo(Mohamed) was really helpfully in this whole process. If you want to buy a VW in RVA I will sure recommend this dealership.

Service was quick and efficient. Will be taking my car back to browns for further services in the future