Giant Sydney Review

Excellent mechanical service by a team who genuinely cares.

I had a small miscommunication issue whilst getting my bike serviced and prepared for a MTB marathon race.
Once the staff were aware, everyone including the mechanic and the owner went out of their way to prepare the bike on time and then checked up on me after the event to see how the bike performed.

It's a large shop in the CBD but the people who manage it run it like a family business they care deeply about.

Staff are absolute champs! Can t recommend their service better- Lewis is fantastic, you can tell he s there for the customers. Thanks giant, so hard to find a good bike store with good service. Will be coming back for all my workshop needs.

A great customer focus... Staff at Giant Sydney care more about customers satisfaction than pushing sales. This is a quality that most shops lost sight of years ago. During a recent "bike set-up", Simon identified the bike that I wanted was technically the wrong size, and the right size was unavailable. He encouraged me to not buy it, and instead seek the right fit. This demonstrates an authentic customer focus, above sales, and I say a big thanks. This is why I choose to shop there.
The right size bike will be in next week, and will be the fifth bike I've purchased from them.

What a top bunch of guys! Friendly, helpful and non-judgemental of my fairly basic bike! Much better than the other alternatives in the CBD. Highly recommend!

bought a bike at cash converters round the corner, went right here to have it checked out. was happy to help and even cable tied some loose wires for me!

willl be back for any maintenance

I attended the store in search of some winter cycling gloves and found the Giro Blaze Gel Gloves for $54.95. A quick search on my phone found the same pair retailing for $39.95 at another bike store nearby. I asked the sales person whether they price matched and was met with a resounding outraged "no". This other bike store is on my home commute, so I dropped in there and bought them for $15 cheaper. This is a perfect and not isolated example of the inflexibility of bike stores and their refusal to accept that they need to be competitive in order to remain relevant. Generally I also find much of the stock overpriced and inflated compared to other bike shops and would not choose to shop there unless it was an emergency and had no other choice. Caveat Emptor.

Definitely exceeded my expectation regarding their service - and the bike is awesome! Nothing was too difficult for them, and every request was met with a "Yes we can".

My interactions with the staff (particularly Simon) were outstanding. Wouldn't hesitate to recommend them

Bought my first bike there. As a newcomer, they helped me all the way from best cycling practices to how to care for the bike and parts. I would highly recommend the team and will definitely buy my new bike from them.

Got a new bike with free first service, when I got the bike home the front tyre was near flat. Went to another Giant store closer to home and they said that no sealant had been used on the front tyre so the bike was never checked properly before they handed it over to me. I decided not to redeem my first free service from Giant Sydney and instead paid at a suburban Giant store, given the care that was taken when I bought it.

Old fashion helpful, friendly service-Great Specials

If Google had 10 stars I'd give them all to the crew at Giant Sydney! I bought 2 bikes off them, a roadie a year ago and a sweet Trance 29 carbon last week. Best advice, sales team knowledgeable and never felt they were doing the hard sell. European guy was super professional and you could see he rides bikes! As one of the sales guy said, the whole thing was primo

I happened upon this store by sheer coincidence as I was on my way to a different bike store. Lucky me because these guys were just awesome. They offered me help right away in a no pressure style and backed off right away when I said I was good for the moment. When I was ready for help, the gentleman that worked with me dropped what he was doing to answer all my questions, no problem. He offered me some extra parts he had in the back at a discount, but when I ended up spending over $150 on other gear, he threw them in for free. I also got a jelly donut, lots of witty banter and a happy shoe dance. These guys obviously like each other, their store and helping a gal out.

I was super impressed all around. I live in Kogarah, but this will definitely be my go to bike store from now on. Another huge bonus is that they're located steps away from Townhall train station which makes my life that much easier. :)

Probably the best priced of the cycling shops along this strip.

The staff are very helpful and give great support. The workshop is good and honest, and know their stuff, very good with Di2 too.

Update: thought I would give the guys another chance, what can I say... vast difference to my last experience, will definitly come back.

Although I didn't originally buy my 8yo bike from the store - I have taken it in several times to have maintenance jobs attended to that I wasn't confident in doing right myself. The service is excellent. The guys in the workshop listen carefully to what you would like done and suggest anything else they think would be worth doing. I like that the prices are up front and reasonable. There is no hard sell. I was able to drop the bike off on a Sunday and pick up late after work on Monday (very convenient for me).
I was very happy with the repairs / adjustments - the bike feels much better now! Thanks Yuji & workshop team.

The staff are amazing - we were helped by a really professional and nice guy called Rodrigo - he gave excellent advice and tips and we would highly recommend.

Great service and attitude -- these guys know their bikes and are happy to provide good advice that will meet your needs.

I love that Giant Sydney is a big brand shop with the feel of a real local bike shop. I have been constantly impressed with the levels of service I have received despite the ridiculous requests and challenges I have presented to them in the past. They take excellent care of my bike and do so much for both triathlon and cycling within the local community!

Definitely go in if you want a sweet new ride and tell them Tim sent you!

Giant always has great customer service from the friendly staff!

Just had my 2016 Propel fixed (under warranty).
Working perfectly now thanks to the workshop guys. I still deal directly with the guy that sold me the bike (Lewis) who always goes out of his way to make sure I m looked after.
I still haven t changed the bike fit 1mm either.
Thanks guys!

I bought a bike from Giant Sydney, that part was great. I walked in, handed them money and walked out happy as.

When I went to book in my first free service things went south. The first booking I made they didn't have a record of, I made it in store, whatever, mistakes happen. I re-booked, waited another 2 weeks, dropped my bike off on a Friday. They told me they were busy, that I might not get it till Monday, they'd message me when it was ready, no issue. Tuesday midday comes around. I ring and inquire about my bike. They tell me they "misplaced my service ticket" but they are working on it now, ready in an hour. I get the sms at 1400, get there by @ 1620. Get bike, walk out of store. I reported there was a creak in the post, they said they fixed it on the docket, they didn't. I said I wanted the seat raised by about an inch, it wasn't. They didn't even wipe down the bike, clean up the rear derailleur or properly clean the drive chain. They said they had test ridden the bike but the chain was left in the wrong rear cassette gear so when I jumped on I thought they screwed my gears.

I went to Giant Sydney because I thought it was a premium service store, it isn't. I don't blame the guys working on my bike, I don't blame the service guys at the front desk, I blame management for giving the brand Giant this kind of outward appearance. The idea that they could mess up my service this hard at so many points is mind boggling. Its a boom time for bike stores and my son needs a new one, I wont be going to giant to get his and I wont be returning there ever.

Go look at my reviews, Ive never left a bad review of any place, but this was a joke.

Highly recommended!!! Aside from the excellent discounted price i got for my fantastic bike, their customer service + after sales service support is where their team shines most! Simon was my bike fitter did a very excellent job, and Dave was a champ to deal with customer post sales. love these guys. Thumbs Up! - Richard Pureza from Quakers Hill 2763.

It's a shame that there's no option to put 0 stars.
Went in to lay buy a bicycle and was told the period in which I had to pay it off was 1 month!
I asked if the bicycle was in stock and the service attendant said they had to order one in.
Tried calling numerous times after that day and no one ever answered the phone.

When I did get ahold of the store I was given different stories by different people. I was told the bicycle wasn't in yet but it would be in the week but then we needed to factor in time to assemble it. All in all I was told Friday it should be ready. I ask for the bike ASAP and was guaranteed it will be in by Friday!

I was awaiting a call from the store but didn't get one. So I decided to visit the store again to pay off the bike and collect it.

Again met with a different person who told me that it states on the receipt I will be picking up my bike in a month!! Despite me telling the store helpsman that I wanted my bike on Friday still no one could get it right!

The guy who served me today was rude! I explained the situation only to be told
"bike isn't here what you want me to do now mate?"

This is not a nice way to talk to a customer especially when you are spending a fair bit of money.
Very surprised that a big company like GIANT employs people with no customer service skills!
I will never go there again.

Did an Awesome job of servicing my bike. its singing :) also quick turn around time dropped it of at lunch and was able to pick it up and ride it home the same day.

I was looking for a single speed chain tensioner, there were two guys behind the counter that insisted finishing their conversation before even saying a word to me. I also asked if they had any idea where I could find one or locate one but that was answered with that's not our job.
It looked like a nice store but I was disappointed with the outcome that I received.

Great team and took the time with me due to stuttering

Thanks for the excellent service. My bike runs like a dream thanks to your excellent mechanics!

Highly recommended. Brought 3 bikes in last 2yrs from here, no issues. Bike fit great & ongoing service worthwhile

I got a puncture at 6.10pm last night and even though they were shut the guys from the workshop opened up and sold me a couple of spare inner tubes. Great service. Cheers!

I visited Giant last week to buy some bike lights that I had seen online. The lights weren't on the shelf, so I asked for some assistance. The guy was extremely unhelpful, rude and didn't want to converse with me at all! Apparently they don't stock what's on the giant website!

I walked down the street to Clarence St Cylcery who were much more helpful and friendly!

Can only give 3 stars as I only visited here once. Staff seemed relaxed and answers questions I had for them. Although I was browsing around for some POC cycling gear and helmets they were limited in stock. Considering the size of the store and the great layout it was disappointing to come to believe that the store was only limited by its stock. Waste of space considering the nice bikes and some cycling gear(limited) that was in store.

Unfriendly much too expensive and not accommodating.

Good initial sales service. Bought a bike and a rack (the rack was on order and they said come in a week). Two weeks and two calls and I finally find out that they still haven't ordered it, as they wait for a large order to save money on shipping. Initial service went fine. 2 months later and I try to adjust my seat, the collar screw just breaks in half when unscrewing. I call the store and they say come in (note, collar are unique shape so you must go back to Giant). I go all the way in to find they don't stock them! We will order one and call you. Haven't heard from them a week later and not holding my breath. Today I got a puncture in my tubeless tyre, so I call the store 5 times, no answer. I go all the way in to be told that service is closed for 2 weeks as they have a lot of new bike orders to build (because if COVID) sorry bye.... So prioritising new flaky customers over loyal customers.

So yes, this store wtgey don't even change their answering machine or answer the phone.

Didn't even care.

They will happily sell you a bike, but it goes down hill after that. So far I have spent more time than the bike is worth (and it's only months old). Next bike will not be a giant. Would you like to go through this?

Superb service, great store. I had a helmet issue and really got looked after on two occasions. I've boughtplenty of bits and pieces from them over a few years and can say the guys there are switched on, know their stuff and look after you. Range of accessories is best in Sydney CBD at decent prices too!

I recently purchased a bike from these guys and within two weeks, had discovered an issue with the bike. The situation was tricky as I'd already had the bike two weeks, so there was a grey area in terms of responsibility and how the issue arose. With these guys, it wasn't a problem, they are customer obsessed and took ownership and sorted the issue out for me, straight away. The workshop and sales people are good to deal with and very up-front; no messing around. I really appreciated their assistance and helping me to get the issue resolved. Would definitely (and probably will) buy from them again.

Really awesome store. Needed a spare part for my giant, the guys were extremely helpful. Gave me the part I needed and also broke a link in my chain free of charge! The same can't be said for other bike shops that decide to charge labour for sneezing on your frame...

Great bikes, really helpful service team and the mechanics in the workshop can do it all!

I was walking around the store when I heard a faint clip-clop coming up behind me. Curious about this noise I turned around and there facing me was an old generic looking cobber who seemed to me at first glance to be a bit pompous. However, as it turns out he was very knowledgeable about the affordable cycle. He was even so gracious as to put me on the trainer to assess which saddle I needed. I tested positive for the SLR Forward saddle. He told me I was very special as I was the second person ever in Australia to be appropriate for this saddle. Over all a very positive experience and I am enjoying my bicycle. Thanks Giant Sydney Team!

Great shop, has just about anything you could need as a city cyclist.Free tune ups with a bike purchased here. I was helped out by Giant Sydney and he was super legit.

A fantastic store, service and community that genuinely supports & empowers everyone who loves cycling -- and especially women -- regardless of whether you're riding the first bike you've owned since you were a kid or you're a hardcore addict of the sport.

Typically I don't write reviews but Giant Sydney have been outstanding in every aspect! My wife and I bought new high end bikes a few months ago with a view to doing some competitive age group triathlons. As we improved over the months post purchase the bikes needed adjustments and fine tuning. Grant has been incredible as a "solution expert". His attention to detail and amazing customer service is way beyond the norm. Nothing was ever a drama. Thankyou so much Glenn & Ingrid

Excellent service and the staff are superb! You can tell they have passion for cycling! Defo the place to go for any cycling needs!

Really helpful staff, great product support and kind enough to keep a hard item to find aside for me... Very happy with my product and service

Bought our E Bikes from Giant Sydney. Their technical knowledge sold us, the they were also the lowest price. A wheel later I came off and they fixed the disc without charge. Fantastic service and knowledge of the bikes.

Impressive showroom and excellent service. I walked in to buy some new cycle shoes and just mentioned to the guy that I was looking to upgrade my bike in 12 months time.. he then provided some good advice on the difference between the two bikes in my price range.. no pressure to buy and gave me all the time the world.

Great experience buying from Giant Sydney. I dealt with both Simon and Grant, they were both very knowledgeable and helpful when choosing my new TCR. Grant helped me alleviate initial concerns I had with getting a bike with an ISP. He helped me work through the bike fit, geometry and setup. Thanks again for your help and look forward to catching up in a couple of months for the first service. Cheers.

Very helpful and professional staff. Particularly thanks to Tim and Simon. Me and my GF bought 2 bicycles recently and were fascinated by the customer service in the shop. I had to have my bike replaced due to a small factory paint defect and I did not have any issues with it. The new bike was ordered and arrived to the shop in a couple of days. Excited to pick it up.

Exceptional customer service! Bought a new Liv bike yesterday and felt very special during the bike fit. Ash and Simon were amazing, making sure I felt comfortable and giving me expert advises and body positioning tips. I'm all set-up for riding success now ;)

Finding this awkward to write. Almost apologetic.
I bought a giant comax2 here the other day. They ordered the bike in especially even though id madr no commitment to buy. Service was exceptional. Advised on accessories and bike maintenance without hard sell.
They would get 5 no doubt. Only when i rode off i got to Chinatown and realised they hadnt tightened my handlebars prooperly and they slipped around.
Thankfully no harm done.

I have to give Giant a one star - for its mechanic service (paid). (1) XTC team with front 2x crank and xt shifter. To those who don't know, even xt m8000 support 3x crank, but for 2x it is aligned to the lower 2 gears.Back to Giant, during the paid maintenance mechanic aligned it totally wrong, the inner chainring is aligned in between first and second gear of shifter, while outer chainring is aligned in between second and third gear. TOTALLY WRONG... (2) wheel rebuild, paid 100 buck for service + 150 for spoke. Out of shop, 10km later dished (luckily it is a 32 spoke wheel). Then I found 2 spokes in non drive side has ZERO TENSION. Had to fix it myself.

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Giant contacted me to sort it out. Good service!

Just came out of this shop. 3 staff in the counter, 1 in the workshop. Not one approached us to even ask if we needed help. I had to make an effort to approach the 3 guys to ask a question as they're too busy watching something on youtube (im assuming)
Not the biggest deal for me but they lost sale from a customer wanting to buy protective gears.

Never going back to this shop ever again. I regret buying a Giant MTB because of this experience.

I just purchased a Giant Fastroad SL1 yesterday. I was fortunate enough to be served by a young gentleman named Lewis.
He is a credit to your company and a credit to himself.
He went over and above with what he did for me, could you please pass on my appreciation.

Straight after a $300 service, the chain kept slipping and came off twice on the 10 km ride home. Had to bring it back in again the next day. They then sorted it and charged me an additional $50 for a new cassette.

Very limited range and arrogant sales staff. I ve been to the store 3 times to check out a TCR I ve had my eyes on and each time the salesperson I spoke to had zero interest in speaking to me (let alone explaining anything). The last time I was in there both guys seemed more interested chatting up a young girl who had walked into the store than making a sale. Giant bikes are good and the brand is being let down by this store.

Fantastic customer service and quality products. I would not hesitate to recommend this store.

Terrible customer service and arrogant attitude toward customers. For a marquee store they're pretty average all round

I was a bit overwhelmed when going into other bike stores in the past, then I was recommended to see the team at Giant Sydney. I have to say they really helped me when it came to the selection of my new bike as well as the accessories I needed. Thanks for everything guys.

Major service with new tyres, brakes, gears, levers, the full upgrade. Team were outstanding in every way. Got my bike back the same day like new! Professional and extremely knowledgeable staff made my experience so simple and effortless. Will definitely be back again! Thank you

Very bad attention, and they sold me a broken tube and they didn't change it

Ive bought multiple bikes from Giant Sydney and always return due to the great, knowledgeable service from the staff. I highly recommend seeing the team at Giant Sydney for the best service and deal

Great store. As a commuter cyclist needing an upgrade, I decided to do some research about bicycles and found that Giant bicycles were always well regarded for their quality and customer service. I bought a Giant Seek from this store about a year ago, and it is still running strong and well. It is a good, robust bicycle, and the after service I have received from the store has been exemplary.

If I can give one tip to potential customers, it is that they always have a clearance sale to make room for next year's stock near the end of the year. If you want to get a bicycle, generally near the end of year is best.

Great store.. Been many times this year.. Prices are good for retail store.. Staff friendly. Warrantied an item twice now with no receipt just remembered my face as customer. Wow.. Amazing

I met one of the friendly Giant staff at Heffron Park and had to comment on his kit. I didn t realise Giant Sydney had such a good range of Pedal Mafia in store and at a good price. I will be buying all my gear from here in the future.

I called and specifically asked if they had a part I needed and was told they had plenty in stock. Drove all the way in to the city and found parking and was told they haven't had that part in stock for weeks. Very annoying!

I went to get a bike for my son that was advertised on their site. They had a newer version for more money. I asked for the one advertised which they didn't have. The sales assistant was not very nice at all and made me feel terrible. I guess I'll have to buy the bike from a reseller as I will not part with my money there. Gutted

Just went this morning to fix my bike and got excellent serv from them

Staff are friendly and nice vibe. But a little annoyed that every time the bike is serviced I receive the comment that the 'chainrings look tired' and 'should be replaced' even though they are 1 month new.

the Giant cycle team are without doubt the best in Sydney. I have no problem recommending them to service your bike. I have done countless triathlons and ironman distance races and they have never let me down!

Their mechanic Ash, is phenomenal. Top class excellent service and all round good bloke. Without doubt, 5 stars.

They stock and sell quite a large range of goods here. I have bought accessories and other gear in the past with no issues.
When I wanted a new bike, I thought I'd come here and check them out, but it was not to be. There were no promotions at the time, I didn't want to pay sticker price ($$$$$) and they didn't want to discount.

Called to purchase a Wahoo Kickr while in quarantine. The guys there went out of their way to assist and deliver the Kickr to my inner city hotel. Everything done over the phone, in less than a hour I had it delivered.
5 stars all round, thank you.

Great experience here, just over from UK & checked out the cycle shops on this street, purchased a Liv after a test ride, great value & advise will definitely be back for any upgrades & look to join some rides

Condescending staff.... The bloke behind the counter was on his high horse for some reason... when I asked for help the response I got was 'look over there'. Would not recommend going to Giant for first time buyers.
However, the two other staff members that were busy helping other customers actually seemed great! I must've caught the manager on a bad day... two stars as the product was cool, not so much the service..

I took my Stages Power Meter that I bought elsewhere back here for a warranty claim. Another bike shop that had installed my pedals on my replacement cranks when installing a BB30 adaptor seemed to have welded the pedal on and I could not get it off. The guys at Giant dropped everything, managed (with difficulty) to remove my pedal and sent my Stages back for me. They made precisely zero money from this transaction and I only paid for postage. Of course, I bought some gloves to give something back. (I also really needed the gloves) Outstanding service.

I felt my bike set up needed some adjustment so I had a bike fit with Simon at Giant, Sydney. Simon was courteous, friendly and, most importantly, knowledgeable. I am very pleased with the result. It was great value at $99. I would highly recommend Simon.

Appalling poor customer service. Didn t care one bit

Received excellent customer service and advice from the workshop mechanic. Bladed spoke re-aligned and knowledge imparted on through axel. All done in 5 mins. Thanks.

You can get any bikes at excellent price at this shop.

Bought a bike and associated gear here. The staff are arrogant, unfriendly and unhelpful. There is a very limited range of accessories and what they have is expensive. The person who served me made me feel like I was interrupting his day. Shop elsewhere is my advice.Terrible service. Will not shop here again.

They used to have really good Technician and good service. However, the previous technician is left and now they have new technicians.
Quoted $125 dollars to fix bike but charged $170 when picked it up for same service. Very disappointed and never return again.

Nice shsh, friendly staff, definitely would recommend going there.

The best customer service...the guys at Giant saved the day for a last minute birthday present for my son. Could not have been more accommodating or helpful...will not bike anywhere else from now on. Thanks Grant and team...a very happy 7yo thanks to you!