Jerry O'Connor

Review of Brown's Volkswagen Jaguar

Went to get a broken key replaced

Went to get a broken key replaced
Parts associate couldn t figure out how to enter an order and simply just kept trying the same thing over and over again wasting my time
Was told 2 weeks for key to arrive. Called after 3 weeks...it was clear from the reaction the order was probably not placed.
Called after 9 weeks. Was told the key was there there. Asked if anyone should have let me know. The associate literally laughed at me and said yeah probably.
Arrived to have key programmed. Googled this beforehand and learned it should take 30 mins
This cost inflating outfit took 90 mins.
Avoid this place. No one cares about you they just want your money and to waste your time.