Brickhouse Bridal Review

Sara Kleypas was the absolute best! She was very patient (even though we ran over our appointment time) and was great at listening to the things that I did and did not want on the dress. Never did I feel rush nor experience Sara s frustrated at any point. She always kept a smile and made me feel so comfortable. The whole store worked fantastically to align the dresses that fit my wish list in a timely manner. This place has the whole system down to a T.

Ayesha was such a great consultant. We walked in just to browse and she helped my sister in law find her perfect dress. And it was the first one she put on! The experience was the best of all the bridal shops we visited all day in our hunt for her perfect wedding dress. I definitely recommend this place!

Paris was the young lady helping me Saturday. She was amazing. The process was a great experience with my family. We were able to pick out the dresses we liked and then she picked out some that fit what I was looking for. I would definitely recommend this bridal store.

The atmosphere is wonderful & they have almost every high end designer that is out there. If you don't mind spending a pretty penny on your dress then this is definitely THE PLACE to shop on the north side of town

Hands down I give Brickhouse Bridal 5 stars! I had the most wonderful bridal consultant. Casey gave me the bridal experience every bride hopes for when looking for a wedding gown. She listened to my thoughts and helped me mold my vision into my dream dress! I can t say enough wonderful things about Casey and so happy I got to say yes to the dress! Can t wait for my dress to come in!

I can t say enough how much I enjoyed my experience here, Paris was an absolute joy to work with! She was so kind and patient as I tried on multiple dresses and some I tried on again and again. I highly recommend this bridal shop!

This is a great store! Casey was awesome, she actually found THE dress. Based on what I was trying on and the idea I had, she picked some suggestions and one of them turned out to be the one! She made if fun and easy! Communication was also good, from setting up the appointment, confirming and arrival of my dress. They have a good variety to choose from. Highly recommend Brickhouse Bridal, the whole experience was perfect. If you buy a discounted dress that is not your size, consider the cost of the tailor. They might give you an idea at the store, but it all depends on the dress. You might end up paying more to fix it than the dress itself.

The shop is lovely, the staff is friendly, they are not pushy AT ALL. They make you feel comfortable by not making you undress and dress in front of a stranger. I found my dress within 30 minutes of being there. I ordered my dress and it even came in a couple weeks early!

After spending over 3000 for my daughters dress and veil we were rushed through the processing of trying it on once it arrived. We were given 30 mins. We were actually told to take the dress off as we only had 5 mins remaining. When we ask if we could have longer so that we could take pictures we were told no. However when we were purchasing the dress they bent over backwards to ensure that we had as much time as needed. Don't get sucked in by these people! Once they have your money, you are no longer a priority. We also have a friend that purchased her dress and veil from this place. Unfortunately her veil did not come in and she ask them to mail it to her home being as she had bridals coming up. The veil never arrived. Upon contacting the store numerous times regarding the missing veil they were told that they would have to purchase another veil (the veil was 400) being as they didn't use Fed-EX for shipment. They refused to order and ship another veil without another 400.00. Any other establishment would have replaced this veil without charging their customer. You would think with the money that this company makes that this wouldn't even be an issue. However after many phone calls and arguments they refused to refund the 400 for the first veil. Think twice before you get sucked into all the glamor and glitz of this place. I will NEVER EVER recommend this place to another friend or any bride to be. Over 6000 spent and two unhappy brides. That's two to many. This experience is supposed to be one of the best in a young girls life and this place leaves a lot to be desired. The Houston area has many many places to purchase wedding gowns, you may want to look elsewhere, because if something goes wrong.....you will be the one paying....not them! Ask yourself this.....are they worth taking that chance! Very Very disappointed!

I definitely am not a weepy bride. I've never liked a single dress on Say Yes to the Dress. I do have a classic style with room for small bits of flair. I went to a number of shops in The Woodlands and surrounding areas, but this one definitely had a nice selection of dresses if you're busty and regularly a dress size 10 to 14. Unfortunately, a lot of shops didn't cater beyond wedding dress size 10, which is absurd to have to envision a dress you're spending 2K+ without actually knowing if it will fit your body type. The gal I worked with was kind, friendly, and put up with me being extremely silly. I tried on lots of beautiful dresses, but I knew before I even slipped the Eddy K dress all the way up, it was for me. I think their price point is 1200-4500, so they fit a mid-range, reasonable budget. That said, their collection is extremely thoughtful and well-curated.

I went with my sister exactly 1 week ago to get her wedding dress, while we were there the associate that helped her seemed nice enough, her name was Jessica. The problem is that Jessica assured my sister that the dress she was purchasing was alterable, which was one of the biggest factors for my sister cause her wedding is in one month. Upon taking the dress to a seamstress to have it altered, the seamstress told my sister that the dress was wayyy to big and couldn't believe that this dress was sold to her, the dress needed to be completely reconstructed and was gonna cost my sister a ton of money. She contacted Brick House Bridal and explained what the seamstress said and asked for help with the situation, she had told them she had a budget and that she had to have a dress that was alterable and so she needed a different dress. The Manager that she spoke with said she was sorry they couldn't help her cause ultimately she bought the dress so it's hers now. She told them that she understands they don't do refunds and she wasn't asking for her money back she just needed a different dress and the manager just said No, maybe she should try a different seamstress. I think this shows a HUGE lack of customer service and that is NO way to do business. First of all, they shouldn't have associates helping brides but a dress and assuring them the dress is alterable if it's not, she would have never bought the dress if it wasn't said over and over again that it would be fine. She doesn't work in the dress business she was depending on them to do right by her and give her good and correct information & when they didn't all she wanted was a different dress, not her money back, just exchange the unalterable dress for an actual alterable dress. bridal shops should be concerned with actually helping the bride with their special day, They should be more concerned with actually having good customer service then apparently ripping people off and just taking their money. It's amazing what word of mouth can do, and I will always discourage people from shopping there!

My experience was very awful! My first visit was when we went to try on some dress and got our measurements taking by employee, everything was good until 2 weeks later I called to go ahead and order my bridesmaid dress and the lady stated she wouldn t find any paperwork under my name or any other bridesmaid. So at the point I m furious because I had to go all the way back to there shop to get re-measured. So then I went ahead and paid in full for my dress ( I didn t care for the price because it was my sisters wedding). So here s the catch ONCE you order they won t call or email you, YOU have to do it yourself. Keep in mind I called in September and asked if my dress was in because it s been 4 months already and didn t receive a call or email. Lady stated that they email customers to confirm dress arrival, at this point I asked her to tell me what email she had on file for me and she paused and stated OH!! I DONT HAVE AN EMAIL FOR YOU!!! My response to her was well how come you didn t call me to let me know about the dress arrival (which was here on August). I CANT believe her response was: WELL SINCE YOU CALLED ,NOW YOU KNOW.

I m upset @brickhousebridal because I wanted my experience to be good not having to deal with all these issues or miss communication.Once you pay for your dress that s there ending point for them, you must follow up on your own. Which I believe it s unfair because you pay so much for those dresses at least they can give you a call.

I went to Brickhouse Bridal a couple of weeks ago. I didn't have an appointment but they were happy to accommodate me. My consultant was Elizabeth Kroon and I could not have loved her more! She was SO helpful and sweet and really knew what she was doing. She helped me narrow it down and found a style that looked great on me! My favorite dress was actually one that she picked out for me to try on. She really has an eye for it. I didn't end up getting anything because it was a tad out of my price range (their dresses run around $3000 on average.) but I would love to send more people her way so she can get the commission she deserves! So if that is in your price range I say go for it and definitely ask for her! I'm sure the other girls are just as sweet but I had a great experience with her so that's who I would refer anyone I knew to. Worth the stop. :)

This was my first stop for wedding dress shopping and it was such a great experience! They have a great selection of dresses. My consultant Paris was so sweet and she did an amazing job helping me pick my dress. I was torn between two styles and she found a dress that incorporated both and it was the one! She was super knowledgeable and answered any questions we had. I m so happy I chose to go to brickhouse bridal!

Very nice staff. Made us feel at ease. Beautiful dresses. They really listen to what you want.

I wanted to thank Aisha and Brickhouse Bridal for giving me such a good experience. I couldn t have picked a more perfect dress without you.

The staff was truly amazing!!...from the moment we got there, to the time we walked out the door. Now when my mom and I got there, the receptionist couldn't find my appt time, which was a total bummer. But we just browsed around while they tried to figure out what happened. So I just assumed that we would have to leave since every bridal consultant was booked. But about 20 mins later, the friendliest person KAT wound up helping me. And after talking to her a little, I found out she "used" to be a bridal consultant, but for the last few years she has been working behind the front desk making all the purchase orders. So she wasn't really one of the current bridal consultants, but she was the only person available with experience to assist me. So THANK YOU Brickhouse and especially THANK YOU Kat, for making my FIRST time looking at wedding dresses the BEST experience EVER!! Since then, no one has even come close to her service and attention!!

Yvette from Brickhouse Bridal helped me find my dream dress. She was able to take exactly what I said I wanted and we combined it all into THE dress!

Thanks you so much, after six months in this adventure, in two hours or less, finally, i find my dress in your store im so happy, excited, and relax, i love my dress really, the best attention, quality and price. im so happy :)

Had a great experience here! Paris was very personable and wasn t pushy when I was deciding on a dress. Other shops I had been to made me feel pressured to get a dress I was iffy on. The staff was super friendly as well. Highly recommend!

I wanted to let you know how pleased we all were with your assistance and professionalism. My daughter is thrilled with her dress and that is thanks in part to you.

Jessica at Brickhouse Bridal is a gem! Although we have never met and I did not buy my gown at Brickhouse, she has gone above and beyond to help me.

I bought my Watters gown in Dallas (where we are getting married) but I am doing all of my alterations in Houston and was needing extra lace motifs for my veil, etc. After not hearing back from the boutique in Dallas, I called Brickhouse. Jessica called the Watters factory and got me details on order time/cost/size/ etc. and got me answers within minutes. True definition of customer service! Thanks again for all of your help!

Finding my wedding dress was the last thing on my to-do list. I was kind of dreading it. I'm plus size and was worried about finding a dress I could try on, but Brickhouse Bridal had an incredible selection. They even had some larger sizes so I could get a better idea of what the dresses would look like on me! I can't express how excited I was to find my dream dress! My only comment is that the salon was crowded and I had to share my space with another bride and her bridal party. For someone who's insecure about how she looks in wedding dresses, it would have been nice to have a little more space.

I can't say enough good things about Brickhouse Bridal and our consultant, Jackie. From the moment we walked in, we were greeted by the happiest of people. As a bride who isn't much of a dress person, I wasn't particularly excited about searching for a dress, but boy did that change when I got here. Jackie was AMAZING. She knew what I would look good in before I did. I picked out 6 dresses to start out with, and she picked the ONE as my first dress to try on. Later she said she picked that one because she "just knew" that would be it, and she was right! They had a huge selection of beautiful dresses. All the consultants are so sweet. They kept walking by and giving me their input on my dresses. This was my first and last stop. I went there after reading reviews on here, so that is why I had to tell you my experience! Go to Brickhouse, you will not regret it. They make it so easy and painless to say yes to the dress!

I had the best experience at Brickhouse Bridal, from the moment I walked in it was like a movie. My attendant was incredibly sweet and helpful. I told her what kind of dress I was looking for, after trying a few on she went a grabbed one she thought I had to see and it wound up being THE dress. I never felt rushed or pressured, it was exactly the kind of experience I hoped for when shopping for my wedding gown.

NOTE: I did not actually go to the store.

I had made an appointment here, but found my dress at Ventura's so I did not have to keep my appointment. However, I am giving them 5 stars because they were extremely courteous and very informative over the phone, and when I called to cancel my appointment, they congratulated me on finding my dress. Therefore, they deserve 5 stars for making me feel even more excited about buying my dress! Thank you!

Brickhouse Bridal was my first choice to buy my dream wedding dress from and the first dress I tried on I fell in love. Brickhouse Bridal team was so helpful and fun to work with! I would recommend them to all of my friends and family! Thank you so much Brickhouse Bridal!

I purchased my dress from Brickhouse Bridal 6 years ago and this review is long overdue. My mother passed away a month before my first fitting. I was fortunate that she was with me when I picked out my beautiful gown. I called Brickhouse and explained my situation to them. They very kindly opened early for me and allowed me to have privacy during this extremely difficult time. I will be forever grateful to all the employees and would highly recommend this shop.

Please be aware of the terrible customer service and policies this bridal salon operates BEFORE you make the decision to purchase any of their merchandise. Several Houston area wedding planners refuse to recommend this bridal salon to any of their brides because of the utter dissatisfaction with their customer service (or lack thereof). The quality of bridesmaid dresses we received were so poor that we were forced to purchase new dresses two weeks before the wedding. Brickhouse Bridal refused to issue refunds or contact their merchandiser to fix the problem. Even though they required a "fitting" the alterations were going to cost twice as much as the dresses. I would NEVER purchase my wedding gown from them and would never suggest Brickhouse to anyone. There are SO many wonderful places to purchase bridesmaids dresses in Houston so DO NOT take a chance with Brickhouse, it is not worth it.

I totally recommend this place to any future bride to be that is looking for a specific wedding dress .I am a Mormon and my ceremony is going to be at the Houston LDS Temple for us LDS Mormon brides it is required to have everything covered and modest. After I was having such a hard time looking for a modest dress at other bridal shops either they only had strapless or no sleeves dresses. Once I came here my consultant found a lot of beautiful modest wedding gowns with sleeves. Thank you to my sweet consultant she was very attentive pay close attention when I told her I was looking for a modest wedding dress with sleeves. She did an amazing job. I wouldn't had found that perfect modest dress if it wasn't for my cconsultant. I love my dress and I am happy about the service my consultant give me.

Living in The Woodlands area I hear of a lot of brides that go to Brick House to get their wedding gowns. I decided to check it out [in addition to some other locations] and from the moment I walked in the door I couldn't have been more pleased with the experience I had. I worked with a consultant named Meagan and to be honest she was precious; she was genuine, kind, understanding and just as excited when I "said YES to the dress" as I was. They were honest about time of arrival, price, etc. and gave me a great recommendation for a tailor as well. From start to finish Brick House exceeded my expectations as a bride and really made my time with them an enjoyable one instead of stressful and chaotic!

Loved my dress shopping experience! Paris was so sweet and she helped me try different styles until I found the one! I picked up my dress with no issues and I'm super happy that I was able to find the dress of my dreams.

Felt the sales person was not very helpful to the type of dress we wanted. Try to sell us on other dress. A little pricey about $500 more, and the bride had to do all the putting n taking off the dress herself. We did get a dress here. In the end the bride found her dress as we was planning to leave.

I found my dress on my first trip to this store, which was a relief after looking high and low at other places. You get one-on-one attention during your appointment and they give you time to think it through. I was thoroughly in love with my dress!!

Amazing store and experience. It was so fun to see other brides trying on dresses and then I had my own private area. Paris was fabulous and knew how to pick dresses once she figured out what I liked. It was so fun to walk around the store and browse, the atmosphere was very happy and welcoming. I never felt pressured to buy or make a decision right away. I found my dress and had the yes feeling. I would recommend this store to anyone!!

The staff at Brickhouse Bridal are outstanding and the store is beautiful! They have a large selection and have dresses that flatter all figures. Thank you for the help and kindness that you've shown to my two future daughter's in-love/law:)!

No variety at all. The dress look so cheap to be that expensive. Most disappointing was the sample gowns were mostly size 8. The staff wasn't very eager to help. Luckily, David's Bridal is just 10 minutes away.

The service that I received at this store was amazing. Everyone was so nice and helpful. It felt a little overwhelming at first but you have a personal girl that helps you after you pick some dresses you might like. I highly recommend going to them because of their selections and help.

Sarah was the most amazing person to work with! If it wasn't my first visit, I would have bought from her right then but I felt like I needed to have the full experience of trying a few places and other gowns to feel 100%. She asked questions to pinpoint what I wanted in a dress, even when I didn't know what I wanted, and she was encouraging the whole time. She has a great sense of humor and super personable. It felt like I was shopping with a big sister I never had. I love her personality, wit, and knowledge of the selection. If you go, pick Sarah Kleypas! Thank you, Sarah.

I could not have had a more perfect dress...or a more perfect place to buy it from. They were so sweet, kind and helpful. Couldn't be more happy with how the experience went.

Brickhouse bridal was a dream!! First, the shop is amazing. I have never been in a more beautiful store. The dresses are absolutely beautiful and had such a variety. Jackie was my consultant, and I could brag about that woman all day long. She was absolutely incredible, made me feel so comfortable, and figured out the vision I had of my dress before I even realized it. She was absolutely amazing and all of the dresses I tried on were beautiful. I would recommend Brickhouse Bridal to anyone and Jackie as well!!

Got a bridesmaid dress that was measured for me. It is about 2 sizes too big, now I am stuck getting the WHOLE dress altered. The dress falls off of me. The lady had one job. I also wasn t the only one in the bridal party to have this issue (some are way too big some are too tight). Ridiculous. They should learn how to take measurements correctly.

They are so helpful! My consultant went above and beyond in assisting me! My dress came quickly and was perfect! Highly recommended.

Choosing a wedding dress is arguably the most important fashion decision a bride-to-be can make. We didn't know how our shopping experience would go as a pageant girl & NFL cheerleader who has worn many glamorous dresses and we had so many bridal store to select from. We had the pleasure to work with Sarah Hopkins who truly knows that "selling" is just not her only role but making dreams come true and she was just that... "The Dreamer Maker" and most fabulous salesperson. She knew that listening and knowing her product were the most important part of her job and she truly is an asset to your business. Brickhouse Bridal should be all brides #1 shopping experience.

The lady that helped us was rude as soon as she found out that our budget was $1000. She told us where we could look and didn't try and find me a dress at all! It was basically this is what you can afford so look through these and let me know if you find something you like. Very disappointed

My best friend bought her dress here after searching in New Braunfels and San Antonio. This place is elegant, accommodating, and the staff is very knowledgeable

Disastrous expercince all the way around!!! We arrived to look at a certain designer with an appointment arrived ten minutes early. Waited ten minutes before we were even acknowledged while at least three other employees just sat behind the counter. Strike 1. We meet the helper girl who runs us through the store in warp speed, she gathers our picks of the dresses and the bride starts trying them on, with other shops the attendant was helpful, helping put the dress on, helping get the experience of buying your special dress this girl just stood outside the curtain. No help no anything she didn t even mention to any of us if we would want to help. Which we shouldn t have that s why we had an appointment. After three dresses that did not fit at all the girl mentions yes all sample sizes are a 10 which means. 6-8 in real life sizes. So when we requested different sizes she escorted us to the size 20-34 size rack and said maybe we could find something here.

The place to go to ruin your day and rob you of the enjoyment of dress shopping.

I am very disappointed with my experience as a bridesmaid at Brickhouse Bridal. We trusted the consultant's knowledge and input while shopping to make sure we were ordering the correct color. We were FIRMLY assured over and over that the dress would be a certain color and it was not, not even close. The customer service I was given while I was picking up my dress was very dismissive and unconcerned. And even worse now, no one is helping us to try and resolve the issue, or look into anything further. We trust in you as consultants to help guide us in making the right decision with color, style, size and everything else and you have completely failed and left me with a dress I am unable to wear and I am forced to buy another. I hope no one else is treated as poorly as we have been with dress issues and I encourage any future shoppers to be aware of everything. We thought everything was handled properly and it was not.

I enjoyed my entire experience here and I was starting to become confused and paranoid that I did not know what I wanted. I actually came into the store looking for lace but with the help of the staff here I found my gown.

I went to Brickhouse Bridal this weekend Oct 19th 2013 with my future sister in law looking for a wedding dress for her wedding. She was coming all the way from Venezuela to find the perfect dress for her wedding. So I made the appointment at Brickhouse Bridal which was the same place where I purchased my wedding dress back in 2008 when I got married and I received excellent service back then.

We arrived at the place, they immediately took our information and assigned us to a consultant. At the beginning the consultant was interested in helping us but really fast, that interest was gone. She did not even ask the bride what she was looking for, or what the budget was, nothing at all. She just took us to the back of the store and pulled from the wracks three dresses that were exactly not what we were looking for. Then we explained what we were looking for and immediately she said "Sorry Guys we do not anything like that but thank you for coming". WHAT!!! Instead of showing us something close to what the bride liked. We did mentioned that she was looking for a short dress.... but not necessarily we were going for a short dress. Well, this lady lost a $3,000 sale for being terrible at customer service and for judging too quickly. I could see it on her face that she was thinking "Ohhh these girls are not going to buy anything... I am not spending my time to help them...." We end up buying a beautiful wedding dress somewhere else yesterday and we are ready for that wedding that it is this coming Friday... I know.. the bride waited too long to get her dress.

I was very disappointed with Brickhouse Bridal. I would not recommend this place to anyone any more. They are looking for a certain type of customer. The typical American White Girly Girl that looks and acts like a Barbie. Anybody else that does not fit that profile they do not help. How sad.

When you think of the perfect bridal shop, you'll picture something that looks just like Brickhouse Bridal. You walk in and there are more dresses than any other place I went to, but it still has a boutique-y feel. The lighting is great, everything is pretty and fluffy, it's awesome! They have lots of different price points and all the girls there are very helpful! I went to probably 10 different stores and tried on probably 30 dresses before I went to Brickhouse. No other stores compared, and none had the dress selection Brickhouse did! Definitely check them out

YOU MUST GET YOUR DRESS HERE. Casey and her team will go above and beyond to make sure you are happy and satisfied with your experience.

My wife ordered a dress from this location. On the phone they said that they would be able to do alterations. After picking up the dress, the staff were very cold to her and almost abusive in nature. They also said that they never will do alterations for her. It is almost like they are selective to who they want to help. Not a very good business model. If you can buy elsewhere, please do. They do not deliver on their promises.

Oh my gosh, this was the best experience yet of my wedding prep!! The store seems like it'll be somewhat small when you walk in, but it is really sizable, and there is a great selection of dresses on almost every wall! The staff was super friendly and just as excited about dress shopping with me as I was!! Ask for Jackie--she was such a pro, super comforting while avoiding any dressing-room drama, knew exactly what I wanted for my dress style and would even pick out the dresses that I was walking to, before I even said I wanted it! She knew precisely what I wanted, gave us space when we needed to talk or take pictures, and was extremely helpful. Needless to say, I found my perfect dress on the fourth try (the first three were hard contenders!!) And it was easily under budget. :D it was absolutely magical, and it was honestly everything that I hoped for in a wedding dress shopping experience. They even had a cute sign for when we said yes to the dress!! So, so happy with BHB. I will happily refer everyone that I can!!

The staff was very friendly.They have a great selection of gowns. It was hard to just pick a few gowns to start with with so many beautiful choices! The consultant that worked with me was very patient and listened to me and found exactly what I was looking for. I would definitely recommend this shop.

Absolutely LOVED my experience at Brickhouse Bridal! The staff is so amazing and the selection of dresses is insane. I got a little overwhelmed with all of the choices having never tried on dresses before and Sarah swooped in like a dress angel to help me narrow down choices and find my DREAM dress! With a million bridal salon options these days customer service is something that really makes a store stand out, and they deliver! They have a wonderful selection of colors, cuts and styles-from simple elegance to glitzy glam. I would 100% recommend Brickhouse Bridal to any bride looking for an upscale experience without any of the pretentious flare.

BRIDES BEWARE: Brickhouse Bridal is selling Allure dresses with the tags removed and has, instead, sewn in labels from an "exclusive Houston designer" "The Magique Collection." They are FRAUDS and Allure has been alerted of this scam.

These ladies did such an amazing job helping me find my dream wedding dress. Thank you so much!!!

Our consultant, Jackie, was amazing! she kept the appointment flowing without making us feel rushed. Provided great feedback on dresses and options and helped my daughter pick the perfect dress! Thank you again Jackie !

Amazing experience here, although I didn't purchase a wedding dress. The store was clean and modern. I was given 6 clips to put on dresses around the store that I liked. It was really fun because it wasn't like a warehouse feel at all, and most of the dresses were gorgeous and my style.
On Saturdays they make you share a viewing area with another bride, which I thought could be stressful, but it was actually alright because the other family was fun and kept complimenting my choices.
My consultant really listened to what I was after, and pulled great dresses. I didn't find "the one" but definitely had more of an idea of what worked on me and what details were important to me. She never once tried to put me in a dress outside my budget. She gave me a card with the dress designers and styles that I liked, which was great because I've heard about other stores trying to hide that information from brides so they can't find a dress at another shop.

My friend works here on the weekend, so, naturally, I wanted to check them out when it was my turn, and I fell in LOVE.

Paris helped me the day of my appointment and was so instrumental in helping me find my dress! I knew what I wanted going in (yes I still tried on things I didn t think I wanted just in case) and she helped me sort through my options and realize that there was more than one way to find (or create) a long-sleeved dress. We tried on dresses without sleeves as well and used a separated top with the sleeve coverage I liked to envision my dress! I ended up adding sleeves to a dress that only had straps, and I can t imagine my dress any other way now.

We also used them for our bridesmaids dresses, and we had no major issues. The dresses came in well before the wedding, giving the girls months to make any alterations needed.

After spending time at many, many bridal gown stores, I finally opted for purchasing mine at Brickhouse Bridal. I give credit to brickhouse whose consultants, while appeaing tired and just too busy, were dealing with multiple brides and dealing with many requests at once. I had gone there on Saturdays which I know is the busiest day. So while not providing the most responsive service, they worked with me and had THE DRESS I wanted.

Dress shopping at Brickhouse bridal was a dream! They were extremely helpful in finding me my perfect dress. For anyone looking for a dress I highly recommend BHB, it was a day my mom and I will never forget!

I was visiting my parents in Houston and decided to go dress shopping just to get an idea of what type of dress styles looked good on me. I had zero intention of actually buying a dress, especially since I live in Virginia. This was the first and only store I went to. The moment I walked in I had the best experience! My mom, sister and I were able to walk around and choose a few dresses to start with and from there the consultant knew exactly what to pull. I didn't like anything I originally thought I would. So once we were done with my picks, the consultant had already pulled dresses she thought I'd like and she was right. AND she saved the best for last which was the dress that I ended up buying. I also bought a hair piece and a veil here. I cannot recommend this place enough! My only complaint would be that the experience was too short, from beginning to end it was only 40 minutes!

I do not live in Houston but I went shopping at Brickhouse Bridal so that I could make my wedding dress purchase with my family. They ensured me that they could ship my dress after it arrived at the store. I paid $100 dollars in shipping and they sent my dress to the wrong address! I now have to find out where the dress is and collect it. DO NOT come here if you need a dress shipped to you.

I went into Brickhouse Bridal to look and try on dresses just to get an idea of what dress I would like. I was not planning on purchasing a dress that day. But when I walked in the staff was so nice and the store was full of beautiful dresses! Casey was my consultant. She was absolutely wonderful. I had picked out a couple dresses to try on, she saw the style I was picking out and she went and found the most beautiful gown I have ever seen...it took my breath away. She put me in my picks first but saved the best for last. She picked the perfect gown for my body type and style! I went from just looking to purchasing! I would highly recommend going to Brickhouse Bridal to purchase your dream wedding gown! Thank you Casey and all the staff that helped me out!

-Kaley

I went to Brickhouse Bridal back in May to try on dresses with my mom, sister, and sister-in-law. The experience at the store was overall really good. I tried on a lot of dresses and ended up falling in love with one, but I wasn't ready to commit just yet because Brickhouse was the first place I'd tried on dresses at. The girl at the store took my measurements for the dress in case I decided that I did want to purchase it. She told me that I was in between a size 4 and 6 in the Maggie Sottero dress. I told her that, if I ended up getting the dress, I'd want the size 6 because I didn't want to worry about having to lose weight specifically to fit into the dress. I ended up calling back about a week later to buy the dress.

My dress arrived at the store in October. Because I now live in New York, my mom had to pick the dress up from the store and have it mailed to me. (Totally fine, but I'll note that they originally told me that they'd be able to mail me the dress directly. Apparently that wasn't true.) When I finally got to try on my dress, it was too small. The boning in the front of the dress didn't lay flat and the dress didn't zip fully in the back. (And I've definitely lost weight since I visited Brickhouse because I'm at my lowest weight in 3 years.) I found a tailor in New York who was willing to work with the dress and is having to do some pretty heavy alterations to get it to fit my body.

I contacted Brickhouse Bridal last week about the problems I've had with the dress and how it fits. I mostly just wanted to let them know that I believed they measured me incorrectly because I don't want future brides to also have this problem. When I called the store, a girl answered. She spoke with me and said that a manager would call me back later that day. However, no one ever called me. Later that afternoon, I received an email from Brickhouse stating that it is their "common practice to get several quotes for alterations as each business has different fees for different required alterations" and recommending that I try several alterations places before picking one. I was surprised to say the least -- While I had mentioned the cost of my alterations to the girl on the phone, it was not the reason for my call, and I had made that clear to her. I responded to Brickhouse, explaining in detail the reason for my call, and expressing my frustration with their copy-and-pasted email response to my phone call. I still have yet to hear back from them, and I don't think I ever will. I understand that they probably would not give me a refund (whole or partial) for the dress, but I had hoped that they would be more customer service minded. I would wholeheartedly NOT recommend going here. Although my initial experience with them was pleasant, being less than 2 months away from my wedding date and not having a dress that fits me is extraordinarily stressful.

I went to this Bridal Boutique in November. I found a dress that I absolutely loved but here is the kicker. They would not tell me the designer of the dress. They said the dress was a original only for this store. The joke was on me .. I order the dress and it was in my budget so it wasnt a big deal.. here I am today on the Neiman Marcus website well I'll be damn it's my dress and its 700 dollars cheaper ... The dress is at Nordstorm too. Those damn liars and the mark up is just ridiculous ... I pray I never get married again but if I do I'll be damn if I buy a dress from them.

I had my appointment with Paris today and she was AMAZING!! Very sweet, kind, personable...she didn't rush me at all...she gave me space to contemplate but was there when I needed her. I found my dress and wasn't exactly expecting to make any kind of purchase today, I expected to order it. So now I will be taking my wedding dress home a year early lol...alterations to this particular dress will be simple and I could not be more happy with my decision. She was an AMAZING consultant! Definitely recommend coming here!! If you can request her - you should.

Brickhouse Bridal helped me find my dream wedding dress. I went to several bridal boutiques before Brickhouse and was very tired by the time I got to Brickhouse but as soon as I arrived there the staff was very welcoming. Jessica helped me find the perfect dress and knew exactly what kind of dress would look good on me. Before coming into the boutique I did not know what exactly I wanted but Jessica was able to figure out what kind of dresses I liked and quickly found the perfect dress for me. She also helped me find accessories to go with the dress and recommended a tailor who did an amazing job of altering my dress. I would recommend Brickhouse Bridal and Jessica to anyone looking for the perfect wedding dress!

Thank you for expert service after the sale. Purchasing from your shop has been a delight from start to finish! Love the quality goods and talented and personable consultant, Sarah, and staff! Our family was so blessed by the whole experience!