My experience was very awful! My first visit was w...

My experience was very awful! My first visit was when we went to try on some dress and got our measurements taking by employee, everything was good until 2 weeks later I called to go ahead and order my bridesmaid dress and the lady stated she wouldn t find any paperwork under my name or any other bridesmaid. So at the point I m furious because I had to go all the way back to there shop to get re-measured. So then I went ahead and paid in full for my dress ( I didn t care for the price because it was my sisters wedding). So here s the catch ONCE you order they won t call or email you, YOU have to do it yourself. Keep in mind I called in September and asked if my dress was in because it s been 4 months already and didn t receive a call or email. Lady stated that they email customers to confirm dress arrival, at this point I asked her to tell me what email she had on file for me and she paused and stated OH!! I DONT HAVE AN EMAIL FOR YOU!!! My response to her was well how come you didn t call me to let me know about the dress arrival (which was here on August). I CANT believe her response was: WELL SINCE YOU CALLED ,NOW YOU KNOW.

I m upset @brickhousebridal because I wanted my experience to be good not having to deal with all these issues or miss communication.Once you pay for your dress that s there ending point for them, you must follow up on your own. Which I believe it s unfair because you pay so much for those dresses at least they can give you a call.