Big O Dodge Chrysler Jeep Review

I was looking for a truck and Ryan Roberts from the service dept. got me in touch with Hunter Smith, I told him what I was looking for and he brought out the right one. I test drove it and was hooked and he got the price right so I got the truck. Hunter was very helpful and in tune to his customers needs. It didn t even take me all day! Excellent service!

i am a customer for life. this has been an amazing and quick experience. if your looking for a winderfull experice you must ask for Robert Garcia. this man was amazing, helpfull and very sincere.
customer for life!! A++++++++

He gets more than 5 hes a great 10.

Great experience purchasing a new Pro master van for our catering operations. Cole was such a pleasure to work with!

Big ups to my boys Tavorace aka Tee, Dwight aka Ike, and Eric! I love my car and you all are awesome! I will definitely be sending people your way. My experience was smooth and everyone is awesome. Best service I have ever come across when purchasing a vehicle. I will be back next week with a buyer lol (Hoody Hooo)

It was time to go back to a Jeep Wrangler because I was really missing my old Jeep. I looked for the perfect one online. I found one in Georgia. Tried to buy from them because they had exactly what I was looking for. The sales people were so terrible I decided not to give them my money. I decided to contact Big O Dodge/Jeep because they're local even though they didn't have exactly what I wanted or at least I thought they didn't. They got in contact with me right away and matched me up with a sales person. I scheduled a time to stop by to test drive a couple. Colton Williamson (sales person) was extremely helpful and showed me a Jeep that ended up being more than I could ask for. It was the absolute perfect fit for me and I ended up making the purchase. Colton was excellent to work with and made the transaction easy. I'll definitely be using Big 'O' Dodge/Jeep in the future.

When I originally called and said that I would like to purchase a new car I was handed over to Ike. I explained my relatively good credit scores, above average income AND a recent credit blip that could be a impediment to me getting my new car or at least a decent interest rate. I asked Ike if he could look at my numbers and let me know if they could get me financed. He told me I needed to come in. Keep in mind the reason I didn't come in instead of calling was 1. I didn't have a car and 2. I live 40 minutes away. But he was sure from what I told him that they could get me into the car that I wanted (he never took the time to simply ask someone in finance if I could actually get financed). So I took his word and spent $45 one way on uber to come to Greenville in the pouring rain. Once I arrived I was greeted by a very nice lady at reception and a few minutes later introduced to Ike who then handed me over to Brent. I can't speak highly enough of Brent. He was highly professional, honest and straight forward..I appreciated that. I gave him all of my documents paystubs, license, bank statement, the usual stuff and after discussing what I wanted with him he took all of my information to finance, including the information that I had told Ike the day before over the phone. Within 3 minutes I was told I could be financed for the car I wanted but with extremely high interest. The kind of interest that makes your payment $800 a month. I was told they could put me in a Chrysler 200 but that wasn't what I traveled 40 minutes in the rain for. While I appreciate Brents professionalism, had Ike taken 3 minutes when I called to simply ask the question instead of trying to get me in the building all of us could have saved A LOT of wasted time, energy and on my part money. I left annoyed but not defeated. In my uber home (another $50) I called another dealership. This salesman took all of my information over the phone, had me send him the exact same documents I had just given at Big O AND more importantly spoke to someone in finance about my situation without requiring me to further inconvenience myself. Two hours later I had my bank approval for my 2017 Chrysler 300 with only $500 down and a very comfortable monthly payment. I'll close with this. I suggest never going into a dealership that doesn't take your seriously and take the time to address your concerns via the phone. We all have busy lives and they have the technology to give you a very good idea of where you stand BEFORE you set foot on the lot if they choose to. I would not recommend this location although I would recommend working with Brent should you choose to. I think if I had gotten him on the phone initially I would have been able to save nearly $100 in my bank account and a couple of hours of my time.

Seems like a pretty good dealership. bought a truck from them.

I had just started looking for a car and stopped in late on Saturday. Rick greeted my husband and I and let us look around. He wasn't pushy at all and just let us take our time. We ended up looking at another dealership that was open Sunday but just didn't get good feelings from them and decided to take another look at the vehicle at Big O. I found what I liked and Rick was extremely patient with us and very helpful. He never pushed anything and acted like the typical car salesman that I was worried about dealing with. He made this the easiest purchase. Thank you to him and the team at Big O. The staff is professional and their dealership is clean and welcoming. We look forward to working with them again.

I will honestly say I loved the service. I would recommend buying a vehicle from this place to anyone. My salesman Dan was excellent.

Great service. Just went in for an oil change, but the sales staff showed me the new inventory with no pressure, just answered questions.

Hunter was a pleasure to work with. Very down to earth kinda guy made the whole process of buying a new truck easy.

My husband and I both purchased new vehicles, our sale professional Donnie Spann was great. We told him what we were looking for and he delivered that and more. Eric Peoples the sales manager worked the numbers to what we were looking for. Thomas R. The finance manager got us in and out. So if you're looking for a vehicle go see this great team at Big O Dodge in Greenville.

Hunter was very helpful during our first car buying experience. He answered all our questions and made the process easy and comfortable.

I leased a Jeep Grand Cherokee from Robert Garcia at Big O and I was so happy with the customer service and the effort he put into getting me a really good deal. I came in as a young woman by myself and I didn't feel rushed or pressured at all. He worked with me and my average credit to get the advertised lease deal and I couldn't be happier. I highly recommend this car dealer if you don't want to feel pressured into anything!

I took my Dodge Journey in for a few recalls, never had any problems with it before. Then my check engine light came on, back the next day. I had a tune up and coils changed out. Check engine light is on AGAIN and all they are doing is resetting the light. Now, my windshield fluid is spraying down the side of my car. Not satisfied with the service set at all. Austin is a very helpful CSR. Always willing to help me out but the service on my SUV is a joke.

Best car buying experience I've ever had never felt pushed or coerced to do anything I didn't want to do. They worked with me and even gave me a better rate than my credit union. Eric Peoples great sale manager and Joey Bearden was an excellent salesman. Would recommend to anyone.

I went into Big O looking for a good used vehicle. Needed to finance. Salesman Marc Cattatuzza was EXTREMELY friendly and helpful. He went above and beyond to see that my husband and I were happy with our 2006 Ford Explorer and the payment arrangements. I would DEFINITELY recommend this dealership and this salesman. Very helpful and so grateful for them. LOVE my new (used) vehicle. Will definitely go back.

everything was good and we got numbers but when I told them I needed a day to think it over they got upset. I went to shake my sales persons hand and he put he's hands behind his back and the manager, in front of me, told the sales person "sorry you wasted your day". If it wasn't for how they treated me at the end I would have gone back and got the vehicle but now I will never go back.

One of the best buying experiences I've had in a while, we buy new vehicles often and a lot of time I'm traveling when I happen to buy. Ike Traylor is a great salesman. He did everything I asked, didn't complain and actually cared about my questions. We handled 90 percent of everything over the phone. When I got there close to closing time, drove the truck and was in and out in a little over an hour. No playing games, the price we agreed on is the price I payed. Finance Department did a solid job also, all around great experience, the way car buying should be, hats off to Ike Traylor and the team at Big O. Keep up the good work. Hope to do more business in the future.

Big O'Dodge was awesome today in trying to fix another repair shop's mistake! Anthony, Kevin and "Uncle Mike" made sure I knew exactly what was going on and how they could make it right. We own 2 Jeeps and will be going here for service from now on!

If you re in the market for a new or used vehicle, please see Hunter Smith. Tell him I sent you. Hunter is great to work with and will give you at great deal! I highly recommend Hunter and will search him out when I m in the market again for a vehicle.

Hunter Smith was a complete sales professional and was very responsive to my inquiries.

I leased a new 2017 Grand Cherokee in 2017 with Nate Hart at Big O Dodge, the dealership has awesome staff, very polite and professional not pushy at all.

They also try to build relationship after the purchase, Hunter Smith is also another wonderful sales consultant, he showed me in two occasions Ram Truck and Jeep Wrangler, very thorough and customer oriented.

I bought a RAM 1500 from them a few days ago, another very pleasant experience. Highly recommended Hunter Smith and Nate Hart as auto sales consultant.

Did not have parts but told me who had them and gave us part number. Made it easy.

I have a safety recall that I called to get scheduled, they would not be able to get me in until Sept.24th! 10 weeks for a 1 hr safety recall, I called McKinney and they are able to get me in the same week.

Just bought a beautiful 2018 Dodge Charger from Hunter Smith at Big O Dodge of Greenville! Every employee was very friendly and made the car buying process a breeze. Hunter Smith was very knowledgeable about all the cars on the lot and was very personable with me and my father while there. He was also very helpful and considerate when discussing my budget and what car and plan would best fit my situation.
If in search for a car, I highly recommend Hunter Smith at Big O Doge of Greenville!

I will never go to Big O Dodge again. My Jeep Commander was running fine but I noticed that my coolant level was low and suspected a leak. It was fixed for $937. No problem for 1 month. The jeep just about left me stranded 100 miles from home about 4 weeks later. I made it to the service department the next day. My bill was $1,626 to fix everything they said needed fixing. As I drove home from the service department, I noticed there was a new whining sound. (It was not whining before I took it in) It can t be anything major, right? I just got it out of the shop. I took it back to the service department to see what the whining was. Now the power steering rack is leaking causing the steering pump to seize. My bill this time was 1,883. For the record No whining before I took it to the shop. Whining as I leave the shop, but they say it was noting they did. Hummm. In a 6 week time period my car was in the shop 3 times costing a total of $4,450. I will never go back and I will never recommend this service department. Seems like every time they work on it, something else goes wrong.

Bought a Jeep and am very satisfied. Staff was very courteous and helpful, especially the salesman. Seems like they like there job and enjoy helping people. No deception and pressure from these guys. Five stars.

Great service. I came for a recall repair and the dealer provided me with a free loaner vehicle. Everyone at the dealership is professional and friendly.

Mark really helped me out in buying my Altima. Would recommend to anyone looking to buy a car.

Well I'm going to start out saying I'm a mechanic I own a garage and work on cars everyday so the only reason they worked on my vehicle is warranty reasons well my front differential started popping and grinding well took it up there knowing I had a 115 dollar diagnostic fee which I had no problem with but then to call and tell me they narrowed the noise down to my front differential which I knew anyway but before they could be sure what it was grinding they needed to do a 400 something dollar diff flush well seeing how I knew the fluid wouldn't cause they metal popping sound I knew I was trying to get scammed I said I was going to come get it well they said I owed a diagnostic fee for them finding problem well that's just it they didn't find the problem they wanted me to spend 400 plus for them to guess I only have 3000 miles left on warranty so I guess that's how they get out if it so moral of the story is if you want to get took go under that big American flag on motor mile

This was an amazing experience. Unbelievable service. You have to ask for Robert Garcia ! No pressure no hassle and total professionalism !!! I will send all my friends and family to this Cuban friend.
Thank you Mr. And Mrs Lamboy for an amazing gift. We love the 2017 Pacifa.

I bought a truck from Josh Korb out of state online and I wish I could give him 10 stars. what a Easy process from start to finish. His team handled everything. Best car buying experience ever!

Awesome. Diagnosed and fixed my Jeep the first time, after I took it to McKinney in Easley 3 times and they couldn't find anything. A+ Shane.

I had an amazing experience at Big O Dodge dealership in Greenville SC. Corey Roof was a wonderful salesman who took his time and went over and beyond to help me find the right SUV that would be suitable for my lifestyle. Thanks so much Corey!

Service Time comes around too fast good people to take care of everyone

Recently, my husband and I were searching for a used SUV. We tried all of the used car lots on the motor mile. All of them except for the Big "O" and one other business wouldn't give us the time of day. No salesperson would even come out to greet us after we made it very apparent that we were strongly interested in buying a car. One place the sales associate saw us, didn't acknowledge us, and turned back around and kept talking to his buddy. At the Big "O", we were promptly approached by a polite, young gentleman. We told him what we were looking for and he was honest and upfront with us that they didn't have anything that came close to what we were looking for. He didn't waste our time trying to sell us something we didn't want. I greatly appreciate that.

I must say, 25 years of dealing with dealerships I have never been treated so well. Every employee at this establishment made a point to talk with me in the most friendly manner, they truly do make you feel at home and comfortable when making a deal under the big flag!

We looked at a used 2009 dodge ram on saturday that was supposedly traded in on Friday. We worked with Marc today on monday got the financing and my wife spoke with him at around 3pm was all set to sign the paper work after she got off work , she drove up there to find that they sold the truck to someone else 30 mins before she got there and all they said is sorry nothing they could do.

Donnie and his team at Big O are the best we have ever dealt with! What an awesome smooth experience!! Also a big shout out to Kyle Odom! Thanks to everyone! Through all the years, all of our experiences with Big O have all been impeccable!

Our experience with Big O Dodge was great. Our salesman, Donnie Spann was top notch and very helpful. We live 2 hours away and made the trip to Greenville to buy our car and we would do it again. Highly recommended.

Wonderful experience. Salesperson was courteous and knowledgeable.

Third vehicle that I have purchased. Always a pleasure. Cole was great. Very knowledgeable about Jeeps. Thanks so much.

The sales rep was awsome. They worked with us to get the best deal and it was an overall good experience. I will definitely be back here when I buy my next vehicle

I've bought 5 vehicles from Big O and 3 of them Andy sold me. He's always great to deal with. He's honest and doesn't push anything. You tell him what you're looking for and he goes and gets it and can show you all the cool things about it. Whenever I'm in for service he'll stop and talk a while if he's not with a customer. Really can't say enough good things about the guy. Loving the new JK Unlimited. The service department is hit and miss but it's been like that for years and is well documented so I won't drag this out any longer. Always a nice bunch of folks no matter if you go to sales, service, or finance. Jake will usually stop and speak to you if he's out on the floor.

Just wanted to give Josh Korb and the team at BIg O a shout out for making it happen for me this past Saturday. I came in only expecting a test drive and some information. I ended up driving away in my new Challenger!! Thank you to everyone involved. It was a very simple and friendly process! Great Job everyone!

We visited the Big O today in search of a new Town & Country. After waiting 20 minutes, we managed to get a test drive, but not in the car we originally chose because the sales person bought out the wrong key. Then after an unnecessarily long wait, we got to the numbers.
The trade-in price for our current car was on the lower side of fair. The first offer on their car was high. We overheard the sale next to ours, for the the same model, but a lower spec. We asked for a comparable deal and asked for the offer to be dropped from the 30s into the mid 20s. Negotiation - what most people do at a dealership. However, when the sales person went to ask the finance people in their special office, we heard loud laughter and the paper with the revised offer had "WOW! INSULTED" written across it.
Needless to say very unimpressed by this unprofessional action and personally offended. We will never be going back to these unprofessional time wasters. I will never recommend this dealer to any one. They lost out on a sale today because they were not willing to negotiate at all. Pointless waste of a morning.

I bought my new vehicle here and they treated me extremely well and they made car buying very very easy and simple!! They processed my purchase very quickly and were super friendly and very helpful! My sales person even delivered my new vehicle to my home! I highly recommend this very impressive dealership to anyone wanting to be treated right while purchasing their new car or truck! This dealership is super clean and is very, very nice!!!

The service is the worst. If you intended to buy a car there, they would treat you as a god. But after you bought the car, you are nobody for them.

Avoid purchasing anything from this dealer. They sell cars with structural damage and when you mention it they start with the lies.

Once they have your money they are done with you.

Shame on the Odum family, they don t know customer service or how to run a business

Filfth

Just like every other time I have been here for an oil change, they say it will take one hour. Two hours later, they're saying 15 more minutes. Not coming back here for service.

My Ram 1500 had 3 recalls on it and took it in September 2018 for the appointment. Was happy Dodge didn't charge me for parts or labor. Gave me a complimentary rental too! The service adviser Michael was very friendly and in constant contact with me. He walked me through what was going and made sure I was taken care of. When the work was done he explained everything to me and answered all the questions I had. Also, in the service shop, Darrell was very helpful. After I picked up my truck there was still a squeaking noise. Michael told me to bring it back, and asked Darrell to look at it and he did it willingly. Five minutes later Darrell had it fixed and told me to bring it back if any more issues come up. Couldn't have been happier with the help from Michael and Darrell at Big O Dodge!

Not having a scheduled appointment, they found time to repair our car.

Never thought I'd write these words about the car-buying process, but our experience at Big O today in purchasing a Jeep Compass was a pleasure. Josh Korb, our salesperson, and Kevin Reid, sales manager, were both excellent. Together they were efficient and friendly and low-pressure in helping us arrive at a fair deal. When they left us to do their thing my son and I relaxed and enjoyed watching Little League regionals on ESPN in their comfortable lounge area. Ask for Josh and Kevin!

Donny, was grrrreat! He put in the time and efforts and got me a brand new car! If you need a car go see Donny and Friends at Big O Dodge they are awesome!!!

If this place isn't making money from you don't expect anything. I've been trying for 2 month to get some warranty work done and it's been nothing but run arounds and how incapable everyone up there seems to be. Save yourself the headache and find somewhere else to go.

If you like a Jeep then this is where you need to go

Buying process was fine. No issues with the trade in or getting financing. My disappointment was 2 months later. Being a new resident to SC I was not aware of the Property Tax. I received a $700 bill with a 20 days to pay notice. Had I know this I would not have put as much down. Also understand that it is common for the dealership to pay tax title and license. Called Big O but no one will return my messages. This was kind of shady. Definitely will not be returning or recommending.

Fixed the rear seals in my jeep. Nice people and very helpful! If my warranty lasted longer I would go there for all my issues!

I had a great experience at Big O when I brought my truck in for an alignment and road force tire balance. I didn't have an appointment, but they were able to work me in. The customer service was great, the price was fair, and my truck drives like new!

Bought a new Ram 3500 Dually from a salesman named Hunter. I dredded going to the dealership as most people do....but I was straight up with him and he did what I asked. A few hours later, I left with my new truck. Thank you Hunter for actually listening to a customer, it's a rare feature when dealing with sales people.

I stopped by to look at the new Gladiators and the salesman kept crowding my personal space. I was wearing a mask and he wasn't. Every time I backed up he moved forward. I finally had to get in my car and leave to get away from the guy. I am working with another dealership across town on my purchase.

***SEE UPDATE BELOW!!*** Purchase a new 1500 Ram Longhorn. Best truck I test drove by far! Chris James was knowledgeable and very helpful without being pushy. I wanted a few things switched out on the truck- fender flairs, no problem. Larger, more aggressive tires, no problem-even to the point that, although due to a miscommunication, they brought in the exact tire and size I thought would work on the truck to try. When this proved to be to big, they got the next size down which look great! Again, no problem. I was impressed with Big O new car sales! Now to experience their service center which, from what I've read here, may not be so hot> Fingers crossed!
*****UPDATE******
Breakdown of service over the past 17 months-
1) Oil change 07/17/14 No problem other than waiting 1.5 hours for an oil change with an appointment.
2) Oil change/radio-nav update needed 10/09/14- Even with an appointment, nav could not be fixed that day. Waited on oil change 1 hour! - 3 weeks later, I discovered oil in my driveway. The tech who changed the oil- inv# DOCS203436 did NOT lube the oil filter seal. Amateur move at best, incompetent most likely. Didn't have my work truck all day.
3) Tire rotation/ Navigation system repair (see above) 11/21/14- Yes, nearly a month later! Now saying they need to order a new radio! Kept my truck all day for this!
4) 12/08/14- Finally- Navigation working. Didn't have to replace radio at all. Re-flash from Chrysler. 1-1/2 hour wait.
5) 10/13/15- Scheduled SAFETY RECALL service plus another nav issue related to the update made thru Chrysler. Best available date was 10/29/15. My phone did not alert me of the appointment but neither did the people whom I was paying to service my truck! So, once again, must call to reschedule.
6) Called to re-schedule. I was asked whether I wanted an oil change, which could be done next day, or do I need to speak to Recall appointment scheduler??? I was informed that the nav would also need to be handled by Recall scheduler....earliest was out 2 weeks!! ( I was never given this information during the previous call) Further, I asked the girl why they didn't call their customers to inquire when someone misses an appointment. I noted that the system tells them when an intake appointment time is available so it surely shows the service people when the customer is due in. Not calling to confirm an appointment or even calling to determine why the customer didn't make it in at their scheduled appointment time SCREAMS "WE DON'T GIVE A S**T WHETHER YOU SHOW OR NOT. WE HAVE PLENTY OF OTHER CUSTOMERS."
The young lady with whom I was speaking didn't have an answer other than, we don't have a way to do that. ????
PLEASE NOTE THAT SINCE THE BAD OIL CHANGE, I'VE NOT HAD THEM DO IT AGAIN. I had even paid extra for service when I bought the truck! Perhaps "the owner" would want to make that issue right by reimbursing me for that charge?
( I am giving very detailed review here since the "owner"- Jake, apparently, responded to my original review of the excellent service when purchasing the truck.)
I was left with no other choice but to say goodbye.
I called McKinney Dodge in Easley, whom I never dealt with, the service department informed me that by law, they are required to make any safety recall repairs when the vehicle is in for any service! Further, they will see my truck on 11/10 at 9am and I can be assured of a reminder notice. We will see. But so far, McKinney is beating the pants off Big O in the "service" arena. Since service is where the money is, why wouldn't Big O make a much more concerted effort to satisfy their customers?? The reviews here speak volumes. The canned responses by "the owner" don't mean much when the reviews on service continue to be poor. Since "HATE" is such a strong word, "Disliked it" will suffice. MY FEARS WERE REALIZED. THANK YOU BIG O!

I cannot thank Bill C enough for working his magic on my 2011 nissan rouge. This was the first time in my life i was actually able to buy from a "big" dealership and he truly made it easy as well as within my budget. I truly love love my lil suv

I had just moved here from Alabama in February. Not long after my service engine light came on came to Big O Dodge to get it fixed sat there for 4+ hours. I asked at the time how many oil changes I had left the guy told me none when I knew that sounded off because I was offered 4 free when I bought my car. I called my best friend who sold the car to me and she verified it was 4. Well today I go to look into what is going and the service department changed the oil changes down to 3 of course making it used up AND made me the second owner of my car when I am the ONLY person on the papers! Not to mention everyone there in the service department is rude and has absolutely no care for their customers.
STEP UP BEFORE I DRIVE 4 HOURS TO GET MY OIL CHANGES BY A DEALERSHIP WHO CARES!

We have bought two vehicles from Big O Dodge and are 100% satisfied. Ask for Dale and tell him William Boyd referred you.

Daniel was great he truly helped us narrow down our search and was very patient with us and our 1 year old son who tends to raise heck throughout when he is board!

Kevin and Donnie were great!! Easy purchase and great service... thank you!

Parts department is always helpful and good to deal with. I actually enjoy getting parts there a little and it's cheaper than the three major parts stores.

We are from out of state, and our transmission quit working while we were in Greenville dropping off our kids for college. Big O service department was able to get our van in quickly and repair the transmission. They were very friendly, helpful, and informative. We drove about a 1000 miles back home without any problems.

Love Andy he was very helpful and nice great sales rep. I love my jeep renegade ! very satisfied!

So on the 2nd of February my wife took our Jeep Grand Cherokee in for a oil change. When she left the dealership the oil filter was installed improperly causing a majority of the oil to leak out which created smoke. She called the dealership immediately. They sent a tow truck promptly and gave her a loaner car. The following morning The VP of Big O Dodge Kyle Odum called to to discuss the issue. I was very impressed with there ability to rectify the issue and make things right between us. I am extremely happy with there ability to communicate and compensate my wife and I. Even with the issue we had I recommend this dealership to everyone. People make mistakes and having the ability to recover from those mistakes is a very good quilt to have in a business. Thanks for everything Kyle. I'm looking forward to my future business with Big O Dodge.

NOT TRUSTWORTHY! They sell cars with hidden issues and then blame their customers for them!

Best dealership experience ever!!! My salesman Rick was super nice and helpful and the owners were really nice and made sure we were happy. I would highly recommend Big O Dodge to anyone...

We appreciate the attention of Mr. Garcia, who from the first contact, we have received kindness, quality service and great knowledge in his area. We are pleased with your service and support as we come from Savannah, GA. And we got good results.

Service has improved 10-fold over the last couple of years. They're well organized and genuinely nice folks all around

Thank you Thomas and everybody at Big O! I have bought 4 cars from you over the last 15 years. This one was an emergency and you made the shopping so easy. I appreciate you helping me make a decision and handling the trade in and paperwork with minimal work from me. I am busy, just like everybody else and you made this one a good experience just like all the other ones. I hate needing a car, but when I do I can always count on you.

Great service. Always willing to help and assist on getting the vehicle you need.
You feel welcome from the moment you step in.
Brian. Sales manager
Donnie. Sales
Nate.
I will recommend those guys for their excellent service and hard work.
A great place if you're planning on getting a car, new or used.
Thanks for all

In the last 2 weeks I have spent 8 hours waiting for service to be complete and nearly $1600 just to have the same issue occur again and is getting consistently worse to the point where my Malfunction Indicator Symbol flashes and I cannot accelerate my car. (Which was not happening before I brought my car in, just a small misfire occasionally). I have discussed all of these issues with the service advisor. Roger, and the service director Anthony. Both have not had any urgency behind fixing my vehicle or even towards making it safe to drive.
Save yourself the time and stress and go somewhere else

Hunter is a excellent salesmen he really cared about my desires for a new car. With hunter an Big O dodge help got my dream car.

I purchased my first vehicle at Big O back in 2006. It is a dodge ram 1500 mega cab that I still use today as a delivery truck for my business. It has 187,000 miles and still runs like a champ! Thanks to the staff at big O for always giving fast and friendly service with routine maintenance on my truck after the sale. I have referred several family members and friends who have all bought from Big O as well ! This is a great family run dealership with a first class facility and staff! I highly recommend big O.

We were here for an hour and a half for a scheduled oil change.

Thomas, internet sales manager, was wonderful to deal with. He called me back immediately when I sent an email expressing interest in a vehicle. When he found that I would be driving two hours to get to the dealership, he said he would put the car aside for us. Upon our arrival, we found that he had the new car detailed and ready for our arrival. He set us up with a fantastic sales person, Ricky, who provided a really great sales experience. Ricky was extremely nice, very enthusiastic, and fun to talk to. He was very knowledgeable about the vehicle, thoroughly explaining how all the different applications work with the u-connect, satellite, and bluetooth technology features during our test drive. He helped us get connected to these features while we were there as well. The sales staff contacted us several days following the sale to ensure we were happy. Absolutely fantastic experience. No high pressure. No over-directed test-driving experience or scheming behind the scenes as you find at other dealerships (if only other dealerships would understand how this is such a turn-off!!). Would highly recommend - was worth the two-hour drive! All staff members were truly a pleasure to do business with!!! We love our new vehicle!!! Cannot say enough nice things about this group. Thanks again!!

I am here from Charleston because of a family medical emergency, and was having some unexpected car trouble - the service department at Big O Dodge was so kind and worked me in quickly because I had to get to the hospital - I'm so thankful to them for their care and concern.

Cole Morgan is awesome and great to work with. If you need a new car, go see him!!