Drew Keats

Review of Big O Dodge Chrysler Jeep

We visited the Big O today in search of a new Town...

We visited the Big O today in search of a new Town & Country. After waiting 20 minutes, we managed to get a test drive, but not in the car we originally chose because the sales person bought out the wrong key. Then after an unnecessarily long wait, we got to the numbers.
The trade-in price for our current car was on the lower side of fair. The first offer on their car was high. We overheard the sale next to ours, for the the same model, but a lower spec. We asked for a comparable deal and asked for the offer to be dropped from the 30s into the mid 20s. Negotiation - what most people do at a dealership. However, when the sales person went to ask the finance people in their special office, we heard loud laughter and the paper with the revised offer had "WOW! INSULTED" written across it.
Needless to say very unimpressed by this unprofessional action and personally offended. We will never be going back to these unprofessional time wasters. I will never recommend this dealer to any one. They lost out on a sale today because they were not willing to negotiate at all. Pointless waste of a morning.