Trent Britain

Review of Big O Dodge Chrysler Jeep

When I originally called and said that I would lik...

When I originally called and said that I would like to purchase a new car I was handed over to Ike. I explained my relatively good credit scores, above average income AND a recent credit blip that could be a impediment to me getting my new car or at least a decent interest rate. I asked Ike if he could look at my numbers and let me know if they could get me financed. He told me I needed to come in. Keep in mind the reason I didn't come in instead of calling was 1. I didn't have a car and 2. I live 40 minutes away. But he was sure from what I told him that they could get me into the car that I wanted (he never took the time to simply ask someone in finance if I could actually get financed). So I took his word and spent $45 one way on uber to come to Greenville in the pouring rain. Once I arrived I was greeted by a very nice lady at reception and a few minutes later introduced to Ike who then handed me over to Brent. I can't speak highly enough of Brent. He was highly professional, honest and straight forward..I appreciated that. I gave him all of my documents paystubs, license, bank statement, the usual stuff and after discussing what I wanted with him he took all of my information to finance, including the information that I had told Ike the day before over the phone. Within 3 minutes I was told I could be financed for the car I wanted but with extremely high interest. The kind of interest that makes your payment $800 a month. I was told they could put me in a Chrysler 200 but that wasn't what I traveled 40 minutes in the rain for. While I appreciate Brents professionalism, had Ike taken 3 minutes when I called to simply ask the question instead of trying to get me in the building all of us could have saved A LOT of wasted time, energy and on my part money. I left annoyed but not defeated. In my uber home (another $50) I called another dealership. This salesman took all of my information over the phone, had me send him the exact same documents I had just given at Big O AND more importantly spoke to someone in finance about my situation without requiring me to further inconvenience myself. Two hours later I had my bank approval for my 2017 Chrysler 300 with only $500 down and a very comfortable monthly payment. I'll close with this. I suggest never going into a dealership that doesn't take your seriously and take the time to address your concerns via the phone. We all have busy lives and they have the technology to give you a very good idea of where you stand BEFORE you set foot on the lot if they choose to. I would not recommend this location although I would recommend working with Brent should you choose to. I think if I had gotten him on the phone initially I would have been able to save nearly $100 in my bank account and a couple of hours of my time.