Berkshire Hathaway HomeServices Enchanted Lands, REALTORS® Reviews

Linda kirk is amazing and helped us out every step of the way

Great group of agents, always helpful and very insightful with their extensive real estate knowledge!

We worked with Lety Lopez and she was fantastic! Helpful in getting our house prepared al the way through the mountain of paperwork the relocation company kept asking for. And to top it all off, she helped us sell the house in 2 days!

Lety Lopez is very hard working, intelligent and professional in her work.
She has helped us a lot in decision making.

Michelle Bailey is a very intelligent, well informed realtor. She treats everyone as they are the most important person in the world.

Dan Coleman is THE BEST real estate broker ever. Very patient and helpful.

Michelle is a rock star realtor! Highly recommend A+++++

I have been buying & selling homes with Berkshire Hathaway Enchanted Lands for over 13 years. The brokers are professional, personable & great negotiators. I have also had numerous properties managed by the BHHS property management team. Stephanie & Matthew do a fantastic job managing my property. This is a Real Estate office that gets results!!

Great group of Realtors. Dan Coleman is great he really knows his business.

I bought a newly constructed home in August 2014 and have been very happy with it since! My thanks is extended to Berkshire Hathaway Realtor Kimball Hibbard who professionally assisted me in securing it in a quick manner. Very satisfied.

We worked with Marion Hobbs to locate a local realtor in Richmond, VA. She did excellent research and put is in touch with an awesome realtor. We love our new house! No matter what you are looking to accomplish -buy, sell, local or outside the state, you can count on Marion Hobbs and the folks at Berkshire Hathaway to provide top-notch service!!!

We had such a good experience with Charolte. She was so upbeat and patient even with all our indecision. She listened to us at every turn about what we liked and what we didn't and to all our basic requirements. Always worked us in to her schedule no matter how many homes we wanted to see or how many times we wanted to see a home. If you are looking for someone who is not pushy or will not pressure you. Someone who at closing you consider a FRIEND. Charolte is the Agent for you.

Had a particularly awful experience with the rental manager Lisa, was looking at a property listed at 1275 on Friday and told to call back to schedule a time to view on Monday. I called on Monday to schedule and Lisa told me that if I could not come in at 230 to view the home I could not put a deposit down and rent the home. She confirmed the price as 1275 multiple times. I asked for a 2 pm showing due to my work schedule and she denied.

I called back saying I would make time for the 230 pm showing and the first thing she said was that the price was 1375. In less than 1 hour she had changed the price to deincentivise me. I told her she was wrong and I have multiple screenshots of the home listed at 1275. On trulia the home is flagged as a price increase. She stated that the price had always been 1375 and that I was wrong. I asked her if she recollected telling me that it was 1275 (less than 1 hour ago) and she said no.

It is okay to increase the price of a home hut Lisa blatantly lied about the price being lower and it increasing in the span of 1 hour on me. She was extremely hard to deal with and when I asked the name of the property manager she would not give out any info. Stating that she handles everything

This is the most unprofessional experience I have ever had with a property management company. I am working with another broker from Berkshire Hathaway looking for a home to purchase currently and will be discontinuing that as well.

If this is indicative of how they run their property management I m sure there would be many other unpleasant experiences especially with Lisa in the future.

Do not recommend renting with this company.

I would choose this agency, more specifically JEN WILCOX, over any other hands down. She is pleasant, kind, and straightforward when it comes to the buying and selling process.

Michelle Bailey is a great realtor. She helped move in to a wonderful home. She even worked with us from Dallas, TX. My girlfriend and I are very pleased with the service she has given us.

I highly recommend Jen Wilcox for all your home selling or buying needs. Always very attentive and educated! A++

Jen Wilcox is a True Professional. Her knowledge, connections, and dedication was very comforting. She always made me feel like I was her only client and she never missed a call from me. Whether buying or selling in New Mexico, I will always call on Jen Wilcox to represent me.

Amazing brokerage, and a great group of people all working together!

It was a great experience dealing with Kimble Hibbard and everyone at Berkshire Hathaway

Amazing service our broker Trisha Hart was amazing. Trisha got us in our new house within month. Been her 6 months and wouldn't of done anything differently. Trisha is amazing!!

The Enchanted Lands team is a pleasure to work with. You will not find a more professional and knowledgeable staff. I highly recommend utilizing them in your next real estate transaction!

Brad Davis showed awesome integrity and excellence in detail. I highly recommend his expertise to future home buyers, he will make the home buying experience a smooth transition.

I can't say enough about Gen Outlander. I bought and sold my house with her. Keep in mind when I bought my house, I lived in another state and when I sold it, I lived in a different city. Gen has an outstanding work ethic and is extremely pleasant to work with. She is very organized and detailed. She goes above and beyond in ensuring that the needs of both the buyer and seller are taken care of. I HIGHLY recommend Gen to take care of your buying/selling needs.

If you are looking to buy or sell this is the place to go! Great group of Agents waiting and willing to help!

We have had a great experience searching homes with Kimble Hibbard. He has worked very hard to help us find the perfect home for us!

I had a awesome experience with LETY LOPEZ, she is my realtor. I had few more agent before her, but none of them as knowledgeable and smart as her. we got a bargain on house because of her. in future I will buy and sell again, and she always will be my realtor. one thing I liked about her is ability to make quick & right decision.

Ugh, can't express my level of disappointment with this company and there business practices.

I HIGHLY recommend Jen Wilcox for anyone in need of an agent. She consistently goes above and beyond for all of her clients. Her customer service is stellar, her demeanor is always positive and her knowledge of the business is exceptional. Jen is a TOP NOTCH agent!

Not a good realtor. Do not recommend, had a rental that was falling apart. And had a leak and they patched the leak but didn t fix the water damage in the ceiling. And it still sprang a leak after the patch work. Realtor fixes what they deem fixable. Front spring door was always breaking and still charged me for the spring breaking when there s so many drills on side door wood paneling the spring is not going to be properly screwed in place. One of the light covering in room was broke before we entered rental and told them about it and was never brought a new one out of the four years being there. For the amount of 650, you have to tend to the yard your self and cover your own pest inspection. Staff is rude as well, don t give out information correctly. Had a package sent to rental before I left and they kept my package. When told about it staff said they didn t know what I was talking about. And showed them usps posting showing it was dropped off in mailbox. No word since. Absolutely do not recommend, better to deal with a person who owns a rental instead of dealing with this agency.

Kimble Hibbard was a pleasure to work with. Always alvailable when we needed him. Highly recommend.

A great company who I would use for any purchase in Roswell. Jen Wilcox is a wonderful agent who really knows the business! A+ service!

WOW! Amazing Service! such excellent people to work with!!

Lety Lopez has a diverse backround that combined with her intellect and committment to service, makes her an excellent broker. I know she is an asset to Berkshire Hathaway.

Definitely go with BHHS for your real estate needs! Gen Outland is by far the most professional realtor I have dealt with in my home selling experience. Her communication and honesty were just what I was looking for. She worked very hard to gather interest in the house, and that brought a buyer! She was able to have more people come look at the house than three agents at two other companies combined! From the first time she came out to list the house, I knew she was very thorough, and would do more than just list the house...she would get it sold.

Dan Colmen helped us find our dream home after taking us to look at 100 plus house. Sometimes taking us back to ones we looked at just so I could make sure it wasn't what I wanted!!! Thank you Dan for make our experience so wonderful I know we were pains sometimes.

Rented from them managing a property here in Roswell NM. Marissa is rude and extremely unprofessional. Some of the other staff were always polite (Melissa) kind and helpful. Marissa doesn't deserve her position there. No business ethics or morals at all. Very slow at getting things done. The ones above her condone her unprofessional behavior. No problem has every been fixed in over 6 months of renting from them.

Whether you are new to the area or have been a life-long resident, Jen Wilcox will make you feel right at home and in good hands. She is well educated in the housing market and the community in general, and can help you find your dream home or a commercial property for that business you've been looking to start. I absolutely recommend her for all of your real estate needs.

Michelle Bailey is amazing!! She helped find the home of my dreams on my tight budget. I love here and she's gorgeous!!

Serena Hunter of Berkshire Hathaway is TOP-TIER! If there is better, i haven't found it yet. She was on point from start to finish, SUPER FAST, SUPER FRIENDLY and beyond CAPABLE. I don't know what we would have done without her. God bless her and God bless America!

I encourage you to call Lety Lopez for all of your real estate needs. She is very knowledgeable, professional, caring and passionate about her job.

Doing business with B.H.H.S has been ease, they work with me, great price for great place.

Excellent service. Very good customer support. Lety Lopez does a great job with great client satisfaction. Would definitely do business again with her.

We were in the best hands while searching for the right home. Jen Wilcox was amazing, so helpful, patient and professional throughout our home buying process. Thanks again Jen!

Lety is the best Real estate agent I have ever worked with, very professional, always gives 110%. She is so responsive to her clients it is amazing. On a scale of 1-10 for care and concern she gets an 11 from us.

Great local company to work with during the home-buying and selling process.

Jen Wilcox went above and beyond to ensure she found the right home for me and my girlfriend. Jen was always keeping in touch with me about new listings and made each recommendation as if it was a home she would buy. She didn t quit on us and it was such a smooth process buying my first home. THANK YOU JEN WILCOX and the Berkshire Hathaway team!

Great friendly people. Agents respond quickly and professionally.

Lety was very helpful when we were looking at homes last year in Roswell. She knows her stuff, is very friendly, accomodatting, and it was a pleasure working with her. I highly recommend calling Lety to help you find your new home!

Kimball Hibbard is great he helped us get our first home.

I highly recommend Kimble Hibbard his knowledge and help was amazing

I highly recommend Kimble Hibbard at Berkshire Hathaway to anyone who is looking for a real estate agent. His knowledge of principles and processes is extensive. He provides superior customer and personal services. He gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. He possess all the qualities one is looking for in an agent.

Lety Lopez- is a wonderful realtor. She is very knowledgeable and professional and great at giving us tips on how to stage. It made for beautiful pictures of our house which helped with the sell. And her color flyers were gorgeous. I would definitely use her again.

Jennifer Willcox is the agent to have by you're side. Very professional and listens to detail. She is there every step of the way and always kept me informed immediately with any new information. Thank you Jen!

Jen Wilcox is an amazing agent! Definitely recommend her for all your home buying needs. She went above and beyond for me in my buying experience. We looked at probably a hundred houses, and she never once hesitated to show another on a moments notice. She's very knowledgeable in her profession. So, if you're looking for an agent, she's the winner!

If you're looking to buy or sell your home, you're in good hands with Charlotte Thompson. She's extremely professional and brings a wealth of experience and knowledge in the real estate market. Charlotte can help you find exactly what you're looking for.

Lety is very good to work with. She is reliable, efficient, and responsible.

Carol Schlatter was a delight to work with!! She always kept us updated and communicated with us very efficiently. Her guidance helped us above and beyond the sale of our mother's home.

Our experience with Lety Lopez was fabulous! We were so impressed with her staging and getting our home shown that we recommended her to everyone we knew. If you ever are looking for a home or selling one, she is a miracle worker.

Dan Coleman is awesome at what he does..... Helping people find their perfect home!!!!!

Awesome company with amazing people!! Love the updates by email. Jen Wilcox is an amazing person and highly recommend her if you are looking for your new home.

If you are looking to sell your home or purchase a new one, Berkshire is definitely the place to go! Friendly people and always happy to help you find the exact home you could want or need. Give them a call or go in and talk to Michelle Bailey.

Lety Lopez did a great job buying and selling our properties. Great service, very knowledgeable. She is very efficient and very well organized. BHHS is a great company!

A Real Estate Associate Broker, Berkshire Hathaway HomeServices Enchanted Lands Realtors:
1) Failed to facilitate obtaining CCRs, if any.
2) Failed to provide survey to me before closing.
3) Failed to be present during the home inspection (not a requirement but prudent). The Seller expressed dissatisfaction with the original inspector, circumventing Item 20D of the Purchase Agreement, and the inspector left.
4) Failed to arrange a pre-closing walk-through. Item 24 of the Purchase Agreement reads, "Pre-closing Walk-through. Within 3 days prior to Settlement..."
5) Failed to recommend that the negotiated repairs in the ORW dated 06/11/18 be reinspected and failed to provide Fulkerson WO dated 06/20/18 to answer my concerns in my 06/13/18 email.
6) Violated 2018 Code of Ethics & Standards of Practice 2-1. The verbiage "still leaking" in the work order dated 06/20/18, multiple service calls, and buckled wood floor in room adjacent to inside air handler make it "reasonably apparent" that condensate leakage was constant or repeated.
7) Failed to caution us about the Seller's verbal representations in her presence when we viewed the property i.e., new roof, newer AC, his mother liked to keep the house cold (implying working AC?) and/or failed to incorporate the Seller's representations into the contract.
8) Failed to provide a key to Bob Reed Pest Control, Inc. Consequently, the garage was not inspected and treated on 06/22/18. Bob Reed Pest Control, Inc. arranged an inspection and treatment of garage on 10/23/18 without additional charge.
9) Failed to provide a copy of the roof warranty in response to my request on 09/26/18 and failed to incorporate the warranty into the contract. She cited the Seller's 09/05/17 disclosure that was prior to the 01/22/18 roofing permit.
10) Failed to include an insurance contingency in the contract and the Seller did not provide a C.L.U.E. report.
As a result of the oversights, I paid $508.00 to Delton's to remedy the condensation leak that the Seller agreed to correct. On 01/25/19, I learned that my insurance is surcharged in connection with property and contents loss on 09/25/17 due to wind and hail. The Seller did not repair damage to ceiling with insurance payout.
Bill Davis, Broker, Berkshire Hathaway HomeServices Enchanted Lands Realtors, a New Mexico Real Estate Board Commission Member, failed to address the points in my complaint or make it right.
Before move-in, my Real Estate Associate Broker asked me to write a review on Zillow. I gave her five stars and a glowing recommendation. A word of caution to buyers: 1) Include an insurance contingency in contract and examine C.L.U.E. report from Seller. 2) Do a pre-closing walk-through. 3) Do not sign without substantiating documentation of all representations. 4) If your Seller runs off your inspector, it should be a red flag.

Jen Wilcox is truly the best if you are looking for a realtor!! She helped us purchase our first home with ease and comfort. She truly is in your corner! She was so great that we returned to her to sell our home and help us find a bigger house to fit our growing family!! :)

I'm not really sure what Kim Perry's problem is but it certainly appears that she judges you on some unknown criteria to determine whether you are qualified for her time or not. She sends phone calls to voicemail and then texts generic responses. She was extremely unprofessional and possibly racist or classist. I was willing and able to purchase one of her listed properties but I'll find another listed by someone else. I will not give her any of my money and suggest you don't either. I'm not sure why a reputable company like this would choose someone like Kim to represent them. Loosing

Best friendly and professional Realtors in the area. Best office to work in Roswell. Will not go anywhere else.

Lety Lopez works very hard for her clients and is always willing to help them out as much as she can. She works very efficiently and I would highly recommend her as a realtor.

-Sebastian Lopez III

Do not rent from them. They are terrible at property management. After months of trying to get them to fix the AC and heater in our apartment they still have yet to do so and have taken little action to address it.

Lindsey has been so helpful to us as first time home buyers. She is very responsive to questions and made accommodations for us to look at houses on short notice on a holiday weekend! We are thankful we have found her to guide us through the home buying process and I would recommend her to anyone looking to purchase a home in the Roswell area.

Love working with and for this company and amazing group of agents!

As soon as I report a problem in my apt, they send the best people to fix it. Thanks

Very professional staff and Jennifer Smth is a great agent!

Jen Wilcox is an amazing agent. Always there for me and my family. Looks out for our best interest. Always on our side gives us great advice. I'd recommend her to all my friends.

Jen Wilcox is very courteous and professional. Definitely someone I would recommend as an agent to anyone with real estate needs.

You will find knowledgeable, expert, trustworthy agents and staff....the best of the best.

I can't say enough about JEN WILCOX at Berkshire Hathaway. A shining star that goes above and beyond. If you are looking to buy a home, give Jen a call and she will exceed your expectations and insure your home owner dreams come true.

I love working at BHHS and the wonderful agents. If you need anything everyone is there for you. Great group to be associated with.

Some of the worst customer service around. I own a home next to one of Berkshire Hathaway s empty lots. The Berkshire Hathaway property is overgrown with weeds as tall as 4 . The weeds are encroaching on my property and causing all sorts of problems with my lawn. My back fence needs to be stained but I can even get to it because of the weeds. I called and ask if they could get someone out to take care of the problem. The lady on the phone sounded like I was crazy to suggest such a thing. She told me she would notify the owner and let them know about the problem. She seemed short and couldn t wait to get off the phone with me. Cutting me of mid sentence. My problem obviously wasn t a big deal to her.

The whole problem with this is that a year or so earlier I was threatened by Berkshire Hathaway with fines and penalties for grass clippings that were dumped on the vacant lot. They have neglected the lot for the 4 years that I ve lived next to it and have only cared about it when I dumped a few lawn clippings on it. Mind you not enough to take care of the overgrown weeds.

When it comes time to sell the house in a year I wil definitely not be using Berkshire Hathaway s services.

Berkshire Hathaway Realtors are wonderful. Lety Lopez is a great agent.

Worst company to rent from. They could careless about there properties or if you are having trouble with property such as water leaks. Trying to get some one on the phone or to return a message is a joke. This whole office is a joke.

These guys are great! Very professional and it is clear that they love what they do and go above and beyond to help you out.

Dan Coleman took exceptional care of us! Very attentive and knowledgeable, can't say enough good about him, I'd highly recommend using him for any real estate needs.

Lety Lopez is a very professional, kind and respectful realtor. She is very knowledgeable and answered every question we had. She kept us updated of people who were viewing the house. She was very wonderful to work with. I would recommend her to everyone who wants to list or buy a home. We chose her to sell and to buy our homes.

They don't hold up to their word. When we were told lease is paid up, but got an eviction letter the next day? I think very unprofessional to mislead clients by flat out lying. Also with holding all reasons for eviction to judge on phone court. I suggest just going with a different realtor.

Berkshire Hathaway is a wonderful real estate office!! Marion Hobbs is an amazing broker to work with.

BHHS is an excellent company. The Realtors and staff are very knowledgeable and friendly. They provide the best resources and technology available and continually exceed the client's expectations. I would definitely recommend them.