4 years ago
They have a hidden estimation fee of $115.82 regar...
They have a hidden estimation fee of $115.82 regardless of your decision on whether you take their service or not.
We had 3 sets of washlet toilet kit to install. We bought them through Home Depot, so, all we needed was an installation. We found BelRed Energy Solutions on google with 4.8 stars and good reviews. I called in and asked an estimation, but, their phone operator told me they cannot give an estimation through the phone, but, they do only on-site estimation. So, I booked an appointment for the estimation. They didn t inform me about the fee, $115.82 at that moment.
On the appointment day, a plumber guy came and gave me an estimation. It took about 15 mins. It was $1081 per toilet set, so, $3,243.61 in total. It was a lot more than we expected. I told the plumber guy that I ll talk to my husband and get back to him. He said it s fine, but, I owe him $115.82 of the estimation fee that he has to collect from me on that day. I told him I wasn t informed, but, he told me he just works there and I have to talk to the office if I have any problem with paying the fee. He said he cannot leave without collecting the money from me, so, I gave up and paid.
I don t know if they just forgot to tell me about the estimation fee of $115, or it was intentional, but either way, I felt it s NOT fair and honest. I was very disappointed in how they treated us.
We looked for another plumbing company and ended up paying only around $400 per toilet set. The plumber of the company was very honest and skilled, and we are happy we didn t choose BelRed Energy Solutions.
Maybe, BelRed Energy Solutions plumbers are also skilled, but, it was very hard for us to trust them after being treated in such a manner. Also, I felt $1081 per toilet installation was a little too much.
Also, the BelRed Energy Solutions plumber left one of our half broken toilet s lid open and it caused leaving a very bad smell in the whole house, whereas the other plumber we used left everything exact the same way it originally was. I appreciate people who respect other people s house and have a manner of leaving as the default setting even when they visited for their business.
I realized the google s reviews are probably manipulated by the google ad since it s only 2 stars with a lot of bad reviews on Yulp... I left the same review on google yesterday, but, it s not reflected somehow on google s review/rating. I ll try again just in case.
I decided to write this review because I didn t want other people feel in the same way as I did.