Kyle L

Review of Bel Red Energy Solutions

Belred came to my house to install an AC system an...

Belred came to my house to install an AC system and for the most part everything was excellent. Nick E., Kyle H. and Dustin H were the team that did the installation and they kept me informed the entire time and asked if I had any questions. They are hardworking guys and I could tell they really knew what they were doing and cared about their work product. So those guys were great. The one minor hiccup was that when I entered into a contract with David S., the sales consultant who came to my house to give me a quote on the AC, we scheduled the installation for Wednesday. David initially indicated they could install the system on Tuesday but I asked David if it could be installed Wednesday since I work from home on Wednesdays. Long story short, Belred failed to tell me until the AC had been installed and the team was packing up to leave that the AC itself would not be activated until the next day. This didn't stop them from asking that I pay the remainder of the balance though. This was a surprise to me as I was never told by David or anyone else from Belred that this might be a two phase process. I emailed David to ask about this and his response was that "I was hoping to have the start up the same day if possible." No big deal, but David never told me that it was possible the startup might not occur the same day as the installation and David knew that I wanted the system to be installed on Wednesday since that is when I would be working from home. If I had been given an advance heads up I would have completely understood, but the fact that I wasn't told until the crew was leaving felt a little underhanded. The good news it that the AC was activated the next day and has been working great. So it is pretty much a case of no harm, no foul. But that miscommunication (if that is what it really was) left a bit of a sour taste in my mouth and that is the difference between a 4 star and 5 star review. I would definitely recommend BelRed, but my advice is to make sure they are upfront with you as to when your installation will occur and be finished.