B&H Photo Video Reviews

Always crowded but I like how you can see and touch everything. Great variety of photo equipment!

I got a canon vixia camera/camcorder online and I got a warranty for cheap.

The service is great

Wayy better than Amazon or any other shopping site. Tremendous selection & variety of choices, can't-be-beat prices, website very clear & easy to follow. Online ordering is the best in the online sales business.

Can't find any good hi fi audio equipment. Average range for masses

Would not order from them again it took them 11 days to dliever a package from newjersy to va and i payed 20 extra bucks for quicker shipping

I submitted some gear for a trade in. It was received on 1/31 per FedEx yet it's now 2/18 and it's still "waiting to be evaluated". I have called and emailed several times and always get the run around about how it'll "just be a few more days" or "I'll email the manager" yet I never get a reply or anything else from them other than the run around. I even told them just to send my stuff back but was told they can't until it's been evaluated. Horrible customer service. I'll NEVER do business with this outfit again.

An incredible store for photo and video equipment. If they don't have it, you probably don't need it. Or it doesn't need to exist. They have audio, video, computers, gaming, telescopes, drones... Pretty much have it all for electronics. A must go to!

Friendly knowledgeable staff, came here for a Sony event. Inbetween speakers walked around store and used the free Wi-Fi. Very hard to come away without buying something.

The helping you to Shop very Easy a friendly
Thanks

We purchased a substantial amount of equipment from B and H over the last two years. Their pricing is always very good, shipping outstanding and on the one order we had an issue they immediately responded and corrected the problem. Their customer service is friendly, helpful and effective. B and H is one of the very best vendors we deal with.

Great selection with friendly and helpful staff. Willing to price match. They also let you demo their products before buying them. My favorite electronics store. Added note: good used selection too.

Staff are very friendly, havent ran into any issues yet and have few complains. Yet, I buyed my smartphone from here and they dont sell cases for it. I would love it if they had some kind of accesory or a case for every phone, besides that it is great!

Amazingly a big professional audio video equipment store. You will get everything related to professional audio and video. You can also get other personal electronic items. The store is always crowded and that shows the quality of the store and it's products.

If they don t have it, then no one else does. To visit the store is an incredible experience. You get expert advice on any item in the store. You can test all cameras and lenses and just about everything in the store. If you have questions they have answers. Check out is fast and once you pay everything will be packed and ready to go. There is no trip to New York without stopping at BandH.

Best electronics store in NYC by far! Website is also excellent. Top notch store with a monster inventory. Customer service both in-store and online is excellent.

Everything there. All dream cameras and other photographic gear .

Efficient, quick, best deals, worth the experience!

Better in person than looking at catalog or on line!

Super market size. Everything camera wise. Good pricing and many, many people to help

Wide selection. Fast, efficient processes. Helpful salespeople. Conveniently located. Reasonable though not low prices. Closes early on Friday, but opens quite early on weekdays, unlike most other stores.

Go to place for all camera related equipment and supplies. Expert advice on the sales floor. They come to you. It is a pleasure.

If they don't have it in camera, video, computer or monitor/TV it doesn't exist. Everything under the sun is in this store. Reasonable prices, as in Amazon is usually the same price. Although you will have New York sales tax. But if you want it now, they have it. They have a great website too. They are not open Friday nights and Saturdays.

Great place, informed very proffecional stuff. Large choices. Great return policy.

I dreamed of going there for a long time. Today, I did! The staffs were really help and do know where everything is (unlike other stores). I loved how fast the line goes and how easy to pick up pre-ordered products!

May be good for US. Can't deliver anything to a Canadian address.

This place is like the Disney land of electronics. It is a must visit. It is quite amazing to see merchandize whizzing around overhead on metal conveyors to make their way to the checkout area after purchase. Most of the staff seem knowledgeable in the product areas they are staffing. Pricing is competitive.

This is photo and video heaven. The staff are courteous and knowledgeable, they will not try to push products just for the sale, they would even advice you on a lower price item if they consider that is the correct item for you.

So They say is Cyber Monday all week. Then when I check out to pay my item went from 350 to 390 All week Liars the are. Then they give me $15 towards transport to keep me quiet. Well it didn't work here is my review

Overnight delivery is a joke. My camera arrived late and B&H shopping policy requires that I be home vs picking it up at FedEx. They wouldn t even call FedEx to change this and just quoted their policy. I am going to send this back to them and go to a store that can deliver on their commitments without quoting ridiculous policies!

They had a specific accessory I couldn t find after looking several other places in Manhattan. A friendly and knowledgeable fellow helped me ensure I was purchasing the right thing. I also got a kick out of their unique checkout system. The place is a spectacle. I d recommend going there to buy something even if you could find another store closer to you.

I just received a camera from this company and nowhere was I notified that it would not be an English language product. Everything, including the box, is in an Asian tongue and I have no idea what language this is. I spent hundreds of dollars and waited for this camera to arrive and it's not even able to be used. This is totally ridiculous and I've never been scammed like this before. I thought this was a reputable company, turns out maybe this is a valuable lesson to stick to Amazon or one of B&H's other competitors. I'll update or delete this post with whatever solution they arrive at. -Nicholas

Great assistance given by staff. The products are of good quality and have the best price.

The staff works here. Most helpful were the computer department people.

I've ordered many items, from projector screens, to cameras, to audio sound equipment via their website over the years, because of their competitive prices. When visiting NYC I had go to the store! The store is large and has everything, from what I listed previously to about anything else you could want! I was actually surprised! The layout of the store was good and easy to navigate and employees very friendly and willing to help. This is truly a unique store! Wish there was one in my state!

I'd only order from here if you cannot find the same or better price elsewhere. I recently placed an order and it arrived missing the main device I'd purchased. I was not notified about the item not being shipped and the packing slip included had it listed as well. The second item was literally a stand for the main unit I ordered so it's useless without the device. I also placed the order just before an extended holiday causing their office to close for almost two weeks to assure it would ship beforehand as I needed the item asap.
So the office is closed for another week and a half and I cannot contact them to get info on why the device was not shipped. This is terrible customer service as I should've either received an email to let me know if the item was on backorder or was being shipped separately. I was also frustrated to find they do not allow residents of Florida to purchase their protection plan anymore though I had in the past. Last time I order anything from here unless I have no other option!

Very high-tech electronics place. They have categorized sections for photo, video, made by Google, Apple, Samsung, Etc.

Massive place and very helpful staff. Quick and responsive service

The difference is the knowledge and support behind what they sell. Great to buy from in person (the store is an experience in itself) and online. In both respects, their support is outstanding.

Has everything electronic you ll ever need, and the array of products is huge. Everyone at each counter is an expert on the products they sell. And best of all the pricing is really competitive compared to the big super stores. Have spent a fortune in this store.

5 stars app and youtube channel
1 star customer service

This store is my second home! The service is just amazing

Great place, knowledgeable staff. My hobby is photography and music production. This place exceeds my needs in regards to purchasing gear, or any questions on its use.

I have never been to the main store in NYC but the online division especially the customer service is the best i have ever come across...Ever!! They are efficient and they go the extra mile to make sure that you know that you matter unlike other retailers. I applaud companies like this because it does not get any better than B&H! The prices are Great. The Online layout is east to navigate and is perfect and the customer service..... Is just unreal. Harry, Sandra, Nathan are all great and answer every question and are all well mannered. Thank You and I am glad i found out about this company. What was I thinking Wally World really or Worst Buy. B&H is it for me from here on out.

I bought and paid for a used iMac from B&H, got an order confirmation, and even a shipping notice for the order, but they never sent it to me, and never notified me I wasn't going to have it. My money was refunded with no notice, and I had to contact them when I got home from a week's stay in the hospital, with work piled up, and discovered my machine wasn't there. When I tried contacting them, I spent over 4 hours on the phone with their support and sales, mostly on hold, getting bounced from department to department, with, in the end, their best "We're sorry" gesture being $85 off a new iMac that wouldn't ship for 2-4 weeks.

Though it feels like a Mecca for photography and sound enthusiasts and pros, the prices are significantly higher than online. The display and partitioning of different equipment is attractive, and the over-your-head conveyor belts carrying delivery boxes give the feeling of industrial revolution. It felt like a busy beehive, too busy perhaps. I left without buying the camera, lenses and mic I was there to purchase.

Always the best selection and good prices. Never had to make a return, so can't speak to that. Their hours are a little aggravating, but I respect their principles and work around it.

I went to sell my dslr, when described my product on phone lady told me an amount. However, when I went in person they gave me different price which is lower than the price I told.

I just love this place so much, everyone should buy here at least once.

They are honest, reliable, and have a huge variety of products. Their gift cards are always shipped quickly and make great last minute gifts!

if you want quality, there really is no better place. They are also right in NYC if you need to "put hands on" a major purchase. They also have a huge selection from pro level to home level that is unmatched.

Good service . U can by her all what u need even if u have not enough money

Love this place. Superb staff & service + every piece of tech (especially for photo/video) under the sun.

Incredible selection of products, good prices, helpful staff

Good prices, efficient service. But be careful, their return policy is pretty punitive. If they give you a discount on a large order, and should you need to return a couple of those items -- as I had to do recently, because they were too big for the space I had available -- they will deduct the discount they gave you on THE WHOLE ORDER before giving you a refund for those couple of parts. I objected, saying that since the discount had been given on the whole order I should only be charged for the part of the discount that applied to the few items I was returning, but they said this was their policy. I realize this is a little bit technical, and maybe a little bit obscure, but anyone who receives a discount on a large order from these guys should be careful not to return any of the items on the order, as they'll get hardly any of their money back. Caveat emptor.

Awesome saleswoman, helped me find the right bag for me.

Brilliant. If you don't know what this place is. Just go in, ask any of the amazing people who work there any question and learn as much your mind/heart desires. This is the type of place that all other stores should learn from. It is an experience not a store. Much respect to B&H.

Besides the reliability and versatility, B&H is the most Meticulously organized with great customer Service I've ever known!

Best camera store in the world! Huge store that have alot of products, not only camera but also audio and computer related aswell

best place to buy camera gear in the city. Specially used one

Can always find something in here. Amazing selection, staff is always attentive and willing to assist. Worth the visit every time.

Love this place and definitely would recommend them to B&H for all their electronic needs, cameras, computers and much much more! :-)

Best customer I've experienced in a long time. Talked to many of the staff and all were eager to assist me.

B&H sold me a damaged subwoofer that I bought new online, and after I contacted them about the damage, B&H didn't properly compensate for the damage done to the product. They offered a very low refund amount for the damage, and compared to how much this subwoofer costs, it was not a fair and proportionate refund amount. Now I have a damaged subwoofer for about the same price of a new one.

I definitely won't be doing business with B&H in the future because of this situation.

Got a great deal on an open-box smartwatch and could not be happier. The watch was shipped promptly, arrived safely, and was exactly as described. Best of all, I saved a lot of money! I will check B&H for all of my electronics purchases from now on.

Over the last 15 years I've spent an obscene amount of money on computer and photography equipment at B&H and never had a problem replacing faulty items. I recently purchased a $500 set of professional headphones. The faulty 1/4 inch adapter rendered them basically useless. I was told by B&H to contact the manufacturer because it was past the 30 day warranty by B&H. 30 days for B&H professional equipment warranty is unacceptable. In the past B&H would have been embarrassed for selling a very expensive set of inoperable headphones and to not fix the problem. I guess times have changed and Sweetwater, which offers a two year warranty on almost everything, will get my business from now on.

My B&H Photo Story:
Placed an order on June 11th, item was not delivered on time, one item was incorrect, B&H wouldn't ship out the right item before they received the wrong item back, second attempt at getting me the right item failed as it was the wrong item again, customer service was supposed to work with the warehouse to see if they even have the right item, waited a week to hear if they had the right item with no response, now they're calling up the stores to see if they have the right item.

I have had to be emailing and calling them constantly and I feel like they're hoping I just get tired of the run around and give up. Nothing has been done to make this right. Should have bought from Amazon as I would have had the right item on June 13th.

Come here for years, one of best electronic stores in NYC.

Huge range of products but surprisingly some (used ones) are way more expensive than on eBay or online refurbish shops.

Even when it s packed, it s always quick to pay, really organized store

The staff were super helpful and knowledgeable. Never had a bad experience shopping for any technology and camera needs the last few years.

They have so many things no other store has in store

Probably don t need to say much. Most of my equipment I use to date has been purchased from here. I stop in every time I come to the city and always find everything I need. Best photo/video store in the country.

If you are in New York and love cameras this place is a must see! Not only do they stock just about everything imaginable you can play with it too. The staff is friendly and very helpful. The way the operate the business is unique and after you visit you'll know why. Don't forget to hit Schnipper's after your visit (hand crafted chocolate milkshakes from heaven).

Great place to buy electronics. Knowledgeable and friendly staff.

B&H has anything you can think of for electronics or camera equipment with prices competitive with online stores. Also, the conveyor belt system that runs throughout the store alone is worth a visit to see.

Cool store that i did not realize until recently existed. They had the best deals when i was shopping online for a new pc, compared to amazon and bestbuy.

The best place to get camera, gears, electronics, the lates tech. This store is must to visit when you are in NYC

For a long time my girlfriend and i had been looking forward to coming to B&H. We had held off buying camera gear from other competitors in anticipation that at B&H we would buy everything we needed and trade in some old gear as they have such a huge range of products.

Generally the experience was OK, the staff upstairs in the photography department seemed helpful and informed, if a little unenthusiastic.

After a good hour in the store we decided we would not purchase anything that day as we had just arrived and would wait until the next day as to have a think about the products we had tested. However, we did decide to purchase a small USB SD card reader that we needed for importing to lightroom. The real issue was upon trying to purchase this downstairs. The cashier i got sent to by the name of 'BELLINDA', was extremely rude, demanding our telephone number, when trying to explain we do not own a US SIM due to the fact we are travelling, she just kept demanding 'cell, I need a number' and shoving pen and paper at us, and then demanding ID - when asking why she needed that information to purchase just an SD card reader she just shouted out 'Passport, Driving License, i need it' would of been happy to give the details but abit of customer service would of gone along way!! The last straw was when we were told we had been sent to the wrong cashier and had to go to the 'cash only', cashier, we decided to leave it and walked out of the store.

We found the whole experience rude and intrusive when all we wanted to do was purchase an $8 SD card reader, we will not be returning to purchase any of the items we tested including a (not cheap) Nikon D750 w/24-120mm and a couple of Zeiss Lenses for a Sony A7ii.

No return policy. That s all that needs to be said.

update:
you can hide behind your small prints.
for 2019, no return policy for online vendor is not acceptable for little discount. I am used to buying online and never even thought of no return policy on desktop, not a laptop which has no return policy on few online vendor.

I've been trying to visit this store for the past month, but their's always a problem with their schedule
Going to school full time while working part makes my schedule very limited for free time
Friday closes at 2 pm, Saturday closed
Sunday I take a day off of work to spend the day looking for the right camera before my summer trip, & their closed for the day
Next time inform the people who relay on google to shop your business
I'm not even a customer yet being born & raised in NY, this place has been the most frustrating business I've attempt to visit
Unbelieveable

They have almost everything, and I ******* love it.

My desire of visiting this photographic haven was fulfilled finally. This is a massive monster store with friendly staff and everything you can possibly imagine for anyone interested in photography/videography