For a long time my girlfriend and i had been looki...

For a long time my girlfriend and i had been looking forward to coming to B&H. We had held off buying camera gear from other competitors in anticipation that at B&H we would buy everything we needed and trade in some old gear as they have such a huge range of products.

Generally the experience was OK, the staff upstairs in the photography department seemed helpful and informed, if a little unenthusiastic.

After a good hour in the store we decided we would not purchase anything that day as we had just arrived and would wait until the next day as to have a think about the products we had tested. However, we did decide to purchase a small USB SD card reader that we needed for importing to lightroom. The real issue was upon trying to purchase this downstairs. The cashier i got sent to by the name of 'BELLINDA', was extremely rude, demanding our telephone number, when trying to explain we do not own a US SIM due to the fact we are travelling, she just kept demanding 'cell, I need a number' and shoving pen and paper at us, and then demanding ID - when asking why she needed that information to purchase just an SD card reader she just shouted out 'Passport, Driving License, i need it' would of been happy to give the details but abit of customer service would of gone along way!! The last straw was when we were told we had been sent to the wrong cashier and had to go to the 'cash only', cashier, we decided to leave it and walked out of the store.

We found the whole experience rude and intrusive when all we wanted to do was purchase an $8 SD card reader, we will not be returning to purchase any of the items we tested including a (not cheap) Nikon D750 w/24-120mm and a couple of Zeiss Lenses for a Sony A7ii.