Bart Higgins

Review of B&H Photo Video

Good prices, efficient service. But be careful, th...

Good prices, efficient service. But be careful, their return policy is pretty punitive. If they give you a discount on a large order, and should you need to return a couple of those items -- as I had to do recently, because they were too big for the space I had available -- they will deduct the discount they gave you on THE WHOLE ORDER before giving you a refund for those couple of parts. I objected, saying that since the discount had been given on the whole order I should only be charged for the part of the discount that applied to the few items I was returning, but they said this was their policy. I realize this is a little bit technical, and maybe a little bit obscure, but anyone who receives a discount on a large order from these guys should be careful not to return any of the items on the order, as they'll get hardly any of their money back. Caveat emptor.