I'd only order from here if you cannot find the sa...

I'd only order from here if you cannot find the same or better price elsewhere. I recently placed an order and it arrived missing the main device I'd purchased. I was not notified about the item not being shipped and the packing slip included had it listed as well. The second item was literally a stand for the main unit I ordered so it's useless without the device. I also placed the order just before an extended holiday causing their office to close for almost two weeks to assure it would ship beforehand as I needed the item asap.
So the office is closed for another week and a half and I cannot contact them to get info on why the device was not shipped. This is terrible customer service as I should've either received an email to let me know if the item was on backorder or was being shipped separately. I was also frustrated to find they do not allow residents of Florida to purchase their protection plan anymore though I had in the past. Last time I order anything from here unless I have no other option!