AutoNation - Subaru West, Golden Reviews

I recently bought a used vehicle from AutoNation Subaru West thru Jonathan Knutsen. Both he and the dealership were great to work with and delivered my car to my house better than expected. Highly recommended!

Our Sales Associate, Allen Sziklas, made our car-buying experience a real pleasure rather than a stressful and pressured negotiation. We were not looking forward to dealing with a sales associate, however Allen totally changed our point-of-view on the car-buying process. We spent a enormous amount of time researching pricing and options on the Subaru 2.5i Legacy. Allen quoted the basic price of our chosen vehicle, less the Auto Nation Discount. We compared that to our pricing research, and were very happy with his quote. Allen was very helpful, friendly, and knowledgeable. The Auto Nation personnel that we dealt with were also very easy to do business with.

Great service...Travis was very helpful & knowledgeable...and he got me in the right car at the right price!

Dan Carne and his team were great to work with. I really liked the straight forward pricing and easy going demeanor of our transaction. I will be going back when our next purchase comes up.

Viktor Biefel worked hard and helped me a lot to purchase my Ascent. I've realized that a minor problem was there inside of my driver door and the maintenance team fixed it in an hour when I visited the service by appointment. All in all I'm happy to choose AutoNation.

Easy reservation system, good email/txt reminders, super fast check-in, and 12K-mile maintenance completed quicker than promised (clean and quiet waiting room too). Excellent service.

Very disappointed with my auto buying experience. Bought 2 cars on one day paying cash with personal checks. They deposited one check for $2,000 more than it was written. Went around and around with them to get it straight. Finally my bank took over to get it straightened out.

The title paperwork for both vehicles that I received from their Title processor was also in error. Fortunately my local Motor Vehicle Dept. let me make corrections or I would have had to send it all back.

Finally, they recently called to confirm an appointment for service that I never made. I have never used their service Department because I live in another city.

This dealership really needs to work on the details. I don't know if it's just carelessness by several parties or there is something else going on here, especially with the check amount issue.

Had to leave the car for 2 weeks and they fixed everything and kept the car until I got back in town. Thanks.

Happy with the car, happy with the trade in, happy with the service. No smoke, No BS, these guys are good. There's a reason USAA recommends them.

I took my 2018 CrossTrek in to have a software update installed and for an oil change. I was given a loaner so that I had a vehicle while the service was being done. This is good because.. Software. A computer issue meant that I used the loaner for 2 days. I cannot say I'm jumping for joy, but the service was otherwise fine.

Over an 18 period, I have purchased 2 cars here. Have never had a negative experience during the purchase or car servicing.

Forced to wait for over 8 hours. Drove off still waiting for them to get my car ready. After a misunderstanding regarding finances, I was threatened with several lawsuits and an attempt to repo my car and make me pay rent for it for the time I had it. This was AutoNation s first resort with no prior attempts to communicate with me around this issue whatsoever. I was threatened by their financial department repeatedly during the one phone call I had with them. I paid for the car in full (proving their accusations of financial fraud completely false and unfounded) and will never do business with these people again. Please be careful, these guys won t think twice about screwing you over as hard as they possibly can.

I would be especially careful of Bob Messmore if he s still working there. He s an ex cop responsible for conning people into buying the extra insurance. He s extremely aggressive and extremely sloppy with his paperwork, hence why AutoNation came after me about finances. I feel everyone ought to know a cop is trying to sell them insurance and will use their training as a cop to intimidate you into doing it.

It is pretty rare to find a dealer that is so dedicated to making a deal you can live with. Wes and Eliphaz were fantastic to deal with. My new 2015 WRX was the 4th car my family has purchased from this dealer, and I know we'll be back again.

One of the best parts of my purchasing experience was being able to test drive with another Subaru enthusiast. I honestly felt like I was driving with just another owner and not a sales person. We were able to talk technical specifics and I didn't feel patronized in the slightest, which was awesome.

As for service, these guys are great. I had some complex problems with my older car (not purchased at Autonation) and the service department was always dedicated to getting it solved. Pricing always felt fair, and everything was on the up and up.

Great people, Mitch Hyder my sales associate was very kind, patient and professional. He helped me reach a satisfying agreement to trade in my old car for a brand new Crosstrek.

Friendly, service oriented team. From our first contact, to trading in our car, to driving our beautiful car off the lot... very professional and dedicated staff! Nobody was pushy. Everyone listened and tried to give us exactly what we were looking for. A great experience all around (and Starbucks fresh-roasted coffee! ) A+ from a demanding customer!

Best Subaru dealer in town. Costco referral service matched me for a new car purchase. My previous experience with their service on my other Subaru was solidified with this new purchase process from start to finish. Allen Sziklas is great to work with and extremely knowledgeable!

Worked with Dan Carne and he was extremely knowledgeable, and helpful in me purchasing a 2016 Forester. Couldn't be happier!

My salesperson Noel and Manager Brian made my purchase experience actually pleasant! It could not have been a better business and personal experience. From initially selecting our Forester to arranging financing and then driving away Happy- this was the best car buying experience we ve ever had. We look forward to coming back!

Great dealership and the service department staff is top notch.

After getting my 2020 Crosstrek a week ago it needed to go to the service department for a minor issue and I was pleasantly surprised to hear from my awesome salesman Dennis just checking in to make sure everything was going smoothly with the service department. He had made the buying process very easy and the fact that he was still involved made me really feel like a valued customer. He even brought my car to me when I was not able to get to the dealership right away. Thanks for making me feel like more then just a number.

Great selection, and less pressure / price haggling nonsense than most dealers I've experienced. That's why I've gone back to buy from them a second time. But it always seems like they're under staffed and poorly organized, no matter how many customers are there. For example, I had an appointment to pick up my new car and finalize the purchase, and I still had to wait nearly an hour to get into see the finance guy to complete my paperwork.

I needed a very specific car and they got it for me. I am really pleased with AutoNation.

Service staff was quick and helpful! Got my car in and finished quickly.

We purchased a used Forester through AutoNation Subaru West. Our entire experience was great! They had a big selection of used Subarus at affordable prices and all employees that we met were friendly and courteous. We enjoyed working with Eric; he was very helpful, friendly and most of all, he wasn't pushy. We are very happy with our purchase and the whole process, and recommend AutoNation Subaru West.

So far I am pleased. I have low mileage on my car but pre-paid oil changes, so no problems at this time. The Service Managers have been great, and explain what was done and what I may need down the road. Very helpful, and the service has been very quick both times that I have been in with my car for service.

They have been super helpful while we were there. Answered all of my questions, were very professional, and got the work done on our car quick. If you have a Subaru and need any work even an oil change I would call or come here first.

We have been a Subaru West customer for many years now. They are dependable and have great service. The work is quality and yet they are always working to help us save on cost. They are a great team!

Very friendly staff. I appreciate the free shuttle so I don't have to miss work.

Just bought a 2013 Outback from Allen Sziklas (pronounced ZIK-las) at GO Subaru West. After a fair bit of time on Consumer Reports, Edmunds and various forums I felt informed (brave) enough to head to the showroom. I was comfortable with Allen as he rode with me on two test drives. He was informative while respecting the level of information I'd gathered online. A calm message on the phone in the week it took to check out another vehicle, then unsurprised and professional when my wife and I rolled in ready to negotiate. The sale was simple, and when I sat in the car ready to go Allen took the time to help program the Bluetooth system with a few phone numbers.
Many thanks.

We recently bought a 2017 Subaru Outback from Autonation, Golden CO. We were assisted by Mr. Dan Carne. He was very pleasant to work with and although we have owned an Outback in the past, he was able to demonstrate some of its abilities that surprised us. He was also very thorough in explaining various new safety features. The price was also very competitive. In general, we were very pleased with their service, courtesy and friendly interactions. There was, however, one thing that rather took us by surprise: Autonation automatically adds a $399 theft and identity protection package to the sales price. Although this is a relatively small amount compared to the price of the car, it would have been nice if they had informed us of this charge upfront -- not that it would have changed our decision.

All in all, it was a very pleasant and enjoyable experience working with Dan and Autonation, Golden and we would definitely consider them as our first choice next time.

I had an appointment for my oil change, yet there were several cars/customers arriving at the same time. In the past I have waited for My oil change to be completed and was happy with the service and time spent for the service to be completed. When I was told my wait time would be 3 hours I was shocked. I ended up calling for a ride to pick me up and then waiting for a call that my vehicle was ready. My appointment was at 8:15, I received that call at 12:00.

In addition, my experience with the customer service persons has always been pleasant and unhurried. This was not the case this time, I assume due to the number of customers waiting.

Lastly as I was outside waiting for my ride, I was watching the man who was moving vehicles out of the check in bay onto the street to, I assume, wait to be taken into service. Though he was wearing a mask as he got into each vehicle, the moment he drove out, his mask came off, and not put back on until after the car was parked and he headed back in. In these times, while I am being especially cautious due to caring for my 92 year old father, this action was a concern to me.

Always great service here, everyone is so helpful and efficient.

I had an awesome car buying experience with Chuck Hannold at Auto Nation Subaru West. Chuck is a low pressure sales person with extensive knowledge about the Subaru line of vehicles. He provided excellent customer service and got me an amazing deal on my new Outback.

Chris Noll gave me the best price right off, beating three other dealers' prices. He also got us through the process quickly. I love my new car. I came in knowing exactly what I wanted and Chris helped make it happen.

Thanks for the great experience, awesome deal and prompt service. Love my purchase. Don was great, recommend his attention.

Stopped in to look at the 2019 Forester and was helped by young man moving into sales from service who provided an excellent introduction to the features and displayed enthusiastic pride in their product. Coming from a 2000 Camry, the thorough review of the Forester's high-end electronics and drive-assist technologies was both welcome and exciting. Ended up purchasing a Touring model with features equivalent if not superior to more costly competitor and luxury level SUVs. Very satisfied with the experience and sales staff cooperation in closing the transaction.

There are a large number of friendly, knowledgeable service people behind a long desk in the garage to help you with your service request. Any one of them can look up on a computer to see what your request is, and help you get started. This person is likely to escort you to the waiting are so that you don't get lost. The only criticism I have is the long wait to get your car back. Be sure to bring something to read or games to play on your phone.

They always do such a great job in the service department, and are friendly, prompt, and fix whatever the issue is. My ECU failed last year in my WRX and was replaced under warranty. I recently thought I might have a coolant leak and went in to get it checked. It was just a lot of summer hot weather evaporation but I felt much better getting a pressure test done, and knowing that the system was working properly before any preventable damage was done.

I love my 2017 Subaru Forester. AutoNation Subaru West was wonderful to work. Noel was so helpful in so many ways. He made the whole experience wonderful for me.

I purchased an outback from Autonation 2 years ago, unfortunately it is not one of the 95% of subarus still on the road; it was totalled in an accident, not my fault, and no one was hurt. The next day I went to another dealership to check out the new models. I was dissapointed in thier service so headed back to AutoNation where Zach was great, and as it turns out the sales person who sold me my 2012 outback is now the finance manager and even remembered us. I am hoping I don't find myself in the market for a new subaru any time soon, but if I am, I will return to Autonation.

I recently bought a Subaru Outback 2.5i Limited from AutoNation Subaru West. Andrew Scott helped me with the purchase. He was very informed and helpful. The dealership was very accommodating on my trade in and fair. The entire experience was pleasant and stress free.

My experience at AutoNation was exceptional! Find Ben Nash - super patient and knowledgeable sales guy. He helped us tremendously when deciding which Subaru to buy.

A seamless and uncomplicated transaction from start to finish. Very professional. Couldn't be happer.

I was very impressed with their pricing compared to other areas. I actually came from out of state to purchase one of their cars. Their team was very helpful. Don and Esteban were great! They made buying my first car a seamless experience. They were very patient and answered all of my questions as well.

Great experience. Chris was very helpful without being pushy.

Trent Gilliard is the best! Services completed on-time as promised, and he replaced my passenger side windshield wiper that I did not notice was torn! Thank you AutoNation Subaru West and Trent.

We worked with Shayne Bryant and found him to be very professional and knowledgeable about the Subaru product. We would have no problem referring him to someone else to work with. Thank You Shayne.

Don Wright and the entire team at Subaru Auto Nation were extremely helpful and easy to work with on the purchase of my first car. Don took the time to search for the right vehicle for me and then, at the dealership, he explained everything on the automotive side, and the business department explained the financial part. So far I really love my Impreza and am glad we made the trip to Golden to work with Auto Nation and with Don. Thank you for making my purchase so easy and fun!

I came in with my friend who had an issue with his Forester. Colin Kiel helped us out. He was super informative, knowledgeable, and helpful. Excellent customer service.

Great experience buying my car. My situation presented some challenges, however, Esteban, and his team were willing and eager to work to find a way to get it done. Thanks Autonation Subaru, and Esteban.

Showed up on-time for my appointment and was seen immediately: Ken was my advisor and he was very thorough, courteous and professional.

Definitely recommend the folks there at Autonation Subaru West and, ask for Ken!

The service department and the parts department have always been very professional, helpful and friendly. I've always had a good experience when I've taken my Subaru in for service.

Shout out to the AutoNation Subaru West team! They were all super helpful in holding a specific vehicle for me while I was out of town for essentially 2 weeks (my previous car was totaled right before leaving) I was pleasantly surprised they were so understanding of my situation. Great communication from the team as well if a new person was to help me (Gabe got a promotion and Ryan was enjoying a summer vacation). Ryan Anderson who helped me in the end arranged a pick up for me at the Jefferson light rail station which made travel to the location convenient for me. Thank you all for working as a team to make sure I was a happy customer.

Thank you all!

Since we have only the one car I have to wait for servicing. I do appreciate the fast turn around and courteous service you give.

The team here is absolutely wonderful! I worked mostly with Kevin and Dennis. They bounced back and forth between each other depending on who was working to ensure I was well taken care of. Kevin even stayed past his shift one night to make sure I had a great experience. Chris was also very fast and efficient with my paperwork. We have become a Subaru family with all of our cars thanks to the exceptional team at this location!

Travis was patient with us while we asked him several questions. He was easy going and had an answer to our many questions.

I bought a used car from Autonation and was not satified with how it handled after purchase. I used the 5 day money back guarantee which was a nice feature that they offer. The salesman was excellent, even though I was returning the car. The problem is on the backend where I am now waiting 2 weeks to get a check cut back to me, even though I can't put a stop payment on my check because it has already been cashed. Extremely frustrated with having to wait this out

Best car buying experience I ve ever had (through Costco partnership)

Don t buy a car from here. Shady all around and will do anything to sell the car. Including lying cheating and stealing.

Extremely poor experience with this dealer and their self stuff even though we bought the car. The car was dirty and we waited five hours when paying with card and no financing. I felt the salesman was dishonest and extremely difficult to deal with. I hope to never have to deal with them again of any other Auto Nation dealer. They made it feel like they were doing us a favor by selling us the car. Not even a single please or thank you through the entire process. These are basic customer service skills. The chairs were very hard and for that long of a wait they pretty much need recliners. I felt extremely rushed when they finally did put the paperwork in front of me and I feel like they did not want me to read it just sign off on these documents I had not even read for 2 minutes. This could all easily be fixed with tablets and better doc handling and signatures. They got the tax amount wrong and tried to overcharge us along with that no time was the handling fee mentioned before we entered the premises after speaking multiple times on the phone. I understand AutoNation manages a lot of dealers but with this kind of experience they must not be paying very close attention considering this is one of the most popular spots for Subarus in the entire country. I have purchased many cars over the years from dealers and this was by far the worst experience. Private sale abd eBay even have been better in the past.

When we went on lot we were approached be sales rep, Noel Estrada. He was very polite and asked what we were searching for. We explained what we had in mind and he then helped us walk through the process. Noel was knowledgeable and helpful throughout the they sale. He is an asset to Auto Nation, and we have recommended him to our friends who may purchase a Subaru in the future. We are very happy with our new Forester.

I recently purchased a 2010 Honda Fit from Chris Noll at AutoNation Subaru West. The car was priced really well compared to other local dealerships. Chris was easy to work with, no high pressure sales tactics; in fact, he encouraged me to sleep on the decision and return the next morning - which I did. It took about 90 minutes to complete the paperwork and to be on our way. I had an independent inspection done on the vehicle by another dealership to ensure that everything was as it should be. When they found a couple of minor things (brake fluid needed bled, 4 lug nuts needed replaced) and I called AutoNation Subaru, they did the work free of charge right away. I would recommend this dealership to friends and family.

Wes Guthrie is the man!! Wes has sold me, my family, and friends more than have a dozen cars over the years. There is a reason that we keep coming back.

Subaru West is always good, but Wes is the reason that we return again and again. Finding a "straight shooter" in the car business is near impossible. Unlike most salesmen (or women), Wes wants you to get the right car for you. Plus he'll actually take the time to go through the car with you. This is something that is lacking from almost any other car salesman.

Our finance guy was also amazing this time. Today was my nephew's first new car buying experience. He was simply overjoyed because of what these two guys did for him.

If you're in the market for a new or used Subaru, you need to go to Subaru West and ask for Wes. You can trust that you'll be treated fairly, treated with respect, have a good time, and you can definitely know you'll be in good hands.

Always good people helping me with parts and trying to answer my questions about older Subarus.

Dennis was great! Overall real positive experience. Would definitely recommend going here

Dealing with Adam Mutzbauer is always a great experience. He is a great communicator, treats me with respect and is concerned that I get good value. I trust Adam and can highly recommend Autonation Subaru West. Pssst. They have doughnuts and coffee in the mornings!

They did a great job on my recall for my Forester easy communication

I'd definitely recommend Mitch Hyder. He's one of those salesman who works with getting you the car you wanted with the features you need rather than pushing a car just to make a sales. I enjoyed my first experience with this dealership. I hope they keep up with their standards.

I bought a brand new 2010 Forester and strickly/religiously complied to the service recommendations set forth by Subaru. Began to have issues with the battery, they would test it and state that it was testing at normal rating capacity. I continued to experience low voltage, battery having to be "jump started," and Subaru continued to state that the battery was fine and that they would put "NOTES" about it in my records. Fall 2012, when the basic warranty expired, my car was stuck/stalled because the battery finally died without any indication what-so-ever. I was stranded for up to an hour, afraid and waiting for a tow truck. This is not a good feeling having to experience and wait, all because GOLDEN SUBARU refused to replace my car battery when I first complained, which was well within the warranty range. Very poor excuse for a replacement battery, which ended up costing $110.00. I called them about this issue and they stated, "WE HAVE NO NOTES OR RECORDS ABOUT THE BATTERY EVER BEING TESTED OR TESTING LOW."

This place sucks. Rude service and on top of that is has the most annoying commercials in Denver. Go elsewhere

Brett and Wes were absolutely fantastic I would recommend both of them and i will recommend them for any friends or family to them in the future. I m really happy and they were very thorough.

I am usually hesitant about going to a dealership for service/maintenance as I expect high prices and mediocre service... that being said, AutoNation Subaru West has won me over in terms of quality of service both to their customers and their vehicles. I have gone to them previously for small services while my vehicle was still under warranty, as they have a large waiting room area with snacks and good WiFi (I often work while waiting), and the service has always been friendly and timely. My recent experience, however, has made me a customer for life. My A/C had been acting up, and after going to three other shops (all either A/C or Subaru specialists), John and team were the only ones to definitively diagnose and then ultimately fix the issues. He worked with me on a tight timeline to make sure that it was fixed prior to a road trip, made sure that I wasn t overcharged for any of the services. Overall the service and experience were both wonderful, and my car is working as it was when it was brand new. I ll definitely be going back Huge fan of John and AutoNation Subaru West!

Great experience with Don. Worked extremely hard on making sure everything was great. Love the car and it was a great experience.

I had a very busy schedule yesterday and asked if the recall repair could be completed by 4:00 pm. They said the would make every effort. It was done by noon and that extra effort made my day a whole lot easier. Employees are friendly, helpful, and professional.

Great experience! Salesmen (specifically Dennis Sharon) were very informed about different car features, honest and upfront about everything I asked about. As a team they worked hard to help me get my 2015 Subaru Outback 2.5i that I absolutely LOVE.

Amazing experience! While I waited a shuttle driver took me to the dmv, then to lunch, then to another dmv and back to the dealership just as my car was finished. Blown away.

The service department is professional and efficient.

We visited AutoNation Subaru West a couple of times, to make sure that the vehicle we purchased was the one that we really wanted. Each time we were involved with outstanding individuals who were very helpful and yet relaxed about the process.Our sales person was exceptional without being pushy and willing to answer all of the questions that we had. Our experience was 5 stars.

Working with Chris Noll was a pleasure. Chris was extremely patient with us while we made our decision and provided useful information so that we could make choices. We had to order our vehicle and when it arrived, we had forgotten to order it with a feature we wanted. Chris was very understanding and worked with us to make sure we got the exact vehicle we wanted. We highly recommend AutoNation Subaru West and Chris Noll.

Adam is the man! He was very helpful when I came in with worn break pads and rusty rotors and was able to get me a great price at the end of the day. Thanks Adam!

Kyle and the subaru service team always seem to figure out the problems my Subaru has and fixes it in a timely manner. I have always been extremely satisfied with their service.

We test drove the new Ascent it was great, Allen was awesome and very helpful. As was everyone who works there. With the one exception of the receptionist she was unprofessional and abrasive from the get go. We didn't have an appointment for the test drive how silly of us to just walk in and ask to drive a car at a car dealership! Somehow it seemed that was personally offensive to her, so we were talked down to like children. Otherwise I have always liked this dealership, I am already a Subaru owner otherwise I may have just turned around and walked out.

Went in for a recall, service was professional prompt and fast. I'm on a pretty specific diet and I brought my lunch with me, they very kindly let me use their kitchen to warm it up.

Travis did a great job giving us the kind of service we wanted: no pressure and all the options for a new, leased or used Outback or Ascent. We were very happy with his approach.

The sales team answered all our questions, did not apply any pressure, and provided us with the model, equipment, and color we wanted.

Purchased new Outback through the internet sales department. They did a great job of making the while process quick easy and fair. Car arrived earlier than expected and the pickup process was quick with no high pressure sales tactics. Overall I would recommend this dealership to others in the market for a Subaru.

Our agent, Jeff Gomez was superb. Once we contacted him, he got back to us within the hour with options matching what we wanted. He fine-tuned our choices, found exactly the car we wanted and at a very good price. He also facilitated our trade-in . . . and we were done within several hours. Jeff was very engaging to work with, efficient, and saved us all the hassle of going through a dealer. He fully explained all the paperwork when he delivered the car to our home. We highly recommend Jeff to anyone buying a vehicle.

We recently purchased a 2016 Outback from Wes Guthrie and as always he was a pleasure to deal with - very straightforward and knowledgeable about the car. He answered all our questions. We have dealt with him in the past and will continue to do so. We highly recommend Wes at AutoNation Subaru West! The cookies were a nice bonus as well. Thank you. Bob and Jean

We ve purchased our last 3 vehicles from Auto Nation. We truly appreciate their transparency, no haggle pricing and great customer service. We were a little frustrated with how long the process took this time. Our sales guy was juggling multiple customers and the finance people were behind. However, it was the last day of the month and they did look extremely busy. Overall, our sales guy, Preston was knowledgeable, friendly, outgoing and great at giving us options. We were pleased with the entire experience. We will continue car shopping at Auto Nation and consider Subaru again in the future.

Great experience overall. Glad we got our car before the hail strom wiped everything out.

Brad Mazur assisted us in the purchase of our 2019 Ascent. He did a fantastic job. He was very friendly, professional and not pushy at all. I would highly recommend you ask for Brad if you are looking to buy a Subaru.

Very disappointed in the Autonation Subaru service department. Incredibly long wait times and cannot find a way to program a new key FOB without making an hour appointment over one week out.