AutoNation Ford Jacksonville Review

Had a great experience with dealing with Ricardo. He got the price down close to what I was trying for and didn't make me feel uncomfortable at anytime like a lot of dealerships I've tried working with did. Thanks! Gary Allred

Good experience with salesmen, would recommend to anybody who is considering purchasing a new or used vehicle.

I was very happy with the car buying experience that I received from AutoNation. I found the car that I wanted online, submitted an application for approval and then only had to come in to inspect the car and perform a test drive and sign the papers and drive the car home. Very easy. No haggle, no fuss.

My time with this dealership was very good. I ordered a Ford Flex with everthing I wanted , it was a wonderfull experince working Lance Huish and the dealer staff. Would recommend this to family and frends

I had a bad experience in the service that soured me to the entire dealership. However, I gave them another try and I m glad I did.

Convenient scheduling. Courteous assistance, got the job done.

the dealer did a great job with service, thoroughness, and promptness.

Buying a car here was fantastic! John in the finance department took great care of us! But the service department is horrible! I called today because my car is having transmission problems that has made it non driveable, the 1st that they have available to even diagnosis the issues is 5 DAYS from now. We purchased the roadside assistance, when we called, the service department receptionist told me a tow was not covered and they do not do loaner vehicles. LUCKILY my husband knew that was not the case & called back to find out we needed to call Ford directly. This location is where we have always had the vehicle serviced but I will no longer be taking my car here.

Terry Leonard was great. He is not a pushy at trying to sale truck, nerver felt presure that I had to but truck today. Brad did his best at trying to find the lowest payment he could find that would work for us. It did not stop there when we went to finacing Christine even found a lower interst rate for us. Thanks to all

After another dealer in Jacksonville was rude and pushy we went to Autonation and glad we did. Phil Waters took great care of us and was knowledgeable, patient and understanding of our needs. They didn't have exactly what we wanted, but he went out and found it and had the F150 delivered for a price we agreed on. I would recommend highly.

I am coming back to review their service dept, which is terrible. The customer service is to get your in and out without any concerns to your needs. I brought in my truck for an oil change, the 3 recalls and a noise that is coming from the rear axel. At first James only had the oil change down and told me his bay was full and that he has never heard of a noise from the back of a 150 so it must not be anything. Then told me he couldn't look at it today. Good thing I took the day off to be told they didn't schedule it. I'll be going over to Coggin Ford or another dealer to have my truck serviced.

General Manager, Jim Lampke and Sales Manager, Rini Schepen were extremely helpful in assisting me with the purchase of my 2017 Ford Escape. The were courteous and professional throughout the entire process. This is the 3rd time that I have purchased a new vehicle from Autonation-Jacksonville (formerly Mike Shad Ford) and this was by far the best deal that I have received. I would recommend this dealership and these gentlemen to anyone who wants great experience purchasing a new vehicle. Thanks again guys, I love my new 2017 Escape!!!

Susan in service was WONDERFUL! She was very understanding to my needs and did everything she could to make sure I was taken care of. THANK YOU!!

The staff from managers, finance, and sales associate Ronny went above and beyond to make you feel welcomed and to get the exact truck we wanted. If you're shopping for a vehicle I highly recommend them.

I was warned about the service here...Let's just say they did everything not to disappoint. You have been warned...

Awesome place, everyone is nice, bought a few vehicles from here in my years. 1 more kid left to get a vehicle and it will be from Autonation Jax

After the initial diagnosis we made an appointment to bring the car in for repair of our driver side window. The car was taken into the shop immediately and a shuttle took us home and picked us up 4 hours later. They got the work completed in the time promised so we could keep a doctor's appointment. Laura handled this transaction and the window is perfect now.

My wife and I purchased our vehicle from AutoNation Ford in 2014 and always have the service done at AutoNation. We recently hit 80,000 miles in our Escape and finally had the brakes done (front pads, rear rotors and pads, traction control sensors replaced, new battery as well). They knocked it out in one day and the service we received from Jessica was outstanding - which is the reason I am even writing the review. Jessica did a wonderful job and definitely deserved some special recognition. Thanks!

Ruben went the extra mile to find the exact blue Ranger that I wanted and I had my truck within a couple days! The whole team was friendly and helpful and, as always, we had a great experience buying our 4th Ford from this dealership.

Awesome place, Jose was the best car salesman I've ever had the pleasure of meeting. Definitely would recommend

I do business here because they are honest with me from the start. I have now bought 2 cars here from Mike Hutto. If you want to deal with honest folk and get a great car too go to Autonation Ford on Phillips. Ask for Mike Hutto.

Susan is always a joy to work with. Always a genuine smaile and happy to help

Ignored my request to check a problem I was having trouble with when I went in for servicing.

I had a panel replaced in my Escape and it took a little time but I was surprised how quickly the work was done and Susan kept me up to date on the whole process.

This was by far the best car deal I have ever done! Ronny Heaning & the entire crew at AutoNation worked hard to get us into our new car. I would recommend everyone looking for a new vehicle to go visit Ronny at AutoNation & he will do you right!! It was such a pleasure working with him & I look forward from purchasing my next vehicle here also!!

Great place to buy a vehicle. The salesman and everyone there did a great job of getting in and out in a timely manner. Signed all the paperwork was out of there in less than 45 minutes.

Kept me waiting all day in their waiting room. No information why it took hours longer than I was told.

Jacob Rothman and the entire staff were professional and cared for the entire purchase of the new car. They explained the options and detailed each line of the invoice. Definitely will recommend this dealership in the future,

John namen

Morgan is so fantastic to work with! I have been coming here since I moved last year and it has been very pleasant every time. Reasonable pricing and wonderful people. Will be visiting this location and working with Morgan indefinitely! Thanks Morgan!

They have good customer service and manager was a nice guy. But the most important: financial department was awful and slow.

Really great experience with everyone involved in the process. They took their time to explain everything and worked with me to find the right truck at the right price. I would definitely recommend to others looking for a Ford vehicle and I would return for future business.

I was looking for a car for over a year and Brian Watson at Autonation helped me find the right one. I highly recommend going here if you are even interested in looking for a new car. They were polite and patient with me, and overall made my experience one that I appreciate!

AutoNation Ford Jacksonville had great prices. Jorrell is a great salesperson. Great communication, no haggle salesman.

Thanks to Rubin, Dug and. Rick. No games . pleasant experience. 1st day after I,'ll see later oh I'll let you know.

When you compare this branch to Bozard down in St. Augustine then you see how you should be treated at a dealership. I try to get my car serviced at Bozard where it even costs less but unfortunately I just don't have time to make the drive all of the time. Every time I come to this dealership instead I'm disappointed.

Doug sold me my car and has helped me throughout the my lease.

Recently purchased an F250 with David Bruton at Autonation Ford and had a wonderful experience!

Everything was handle like clock work. Mr Parks found me the car that I was looking for. Mr. Hastings took care of me the rest of the way. Financedude did not try to pressure me with any extra frills. Overall due to Covid19 your establishment was excellent. Thank you Duane Chase

Excellent service, Laura took care of a hood issue and also found some other items that were fixed under warranty. Definitely recommend getting your Ford serviced here! Be sure to ask for Laura

We have bought many vehicles from AutoNation Ford Jacksonville, once known to me as Mike Shad Ford @ the Avenues. Always a pleasure to do business, fast, friendly & most importantly, gives the best trade in allowance and best sticker price around! I have sent many friends to them and will continue to in the future! WTG AutoNation for another happy customer!

Bought a 2005 Ford Expedition Eddie Bauer from Lance today. Great, friendly service. Delivered on all promises made. Highly recommended salesman if you're in the market for a used car. Will certainly be back

Both Devon Brice and Kaden Tayler went above and beyond in assisting me with my vehicle purchase today. I will definitely refer their service to my family and friends. Thank you both for your patience and assistance.

outstanding our salesperson Jacob
was excellent

Had my oil changed in my 2017 F350 Diesel. Tires rotated and my 2 batteries replaced. I wanted the positive cable replaced because the connection for the battery corroded off but they didn't want to do it. They kept telling me it was very expensive. They never told me how much, just that it was very expensive. I thought this strange as my bill for the work done was $600+ . I Was willing to pay for it. They did clean the cable and told me the make shift emergency repair that I did when the cable broke was fine. They did a good job on everything else. I guess I will go to a different dealer to get a new cable installed.

Rude Not helpful never worked on vehicle left in same spot for 4 days & charge me125 to tell me same thing i told them when it needed fixed .

It was the most amazing thing may be i should give them 5 stars. I was on the lot looking a new truck and no one come out to sell me one. After about 15 minutes i just got back in my car and left. I was very surprised but the good thing is that i found the truck i want to buy now i can just shop online and get the best price. A test drive would have been good but it is not a deal breaker I really like the Ford model F150XLT with the 4 full size doors. No one does a better job when comes to trucks.

I was very satisfied with the service I received on my car. Autonation Ford Jax is great when it comes to customer service. This is a very clean dealership. If you choose to wait on your car there is a very comfortable lounge area which offers enough seating inside and outside. I wouldn't think of going anywhere else.

I had purchased my first brand new off the lot car back in November with Rick Davis at AutoNation Ford . Rick and others at the location such as McChillin and Christine made the process pleasant and simple .Less than two months after I bought my new car a drunk driver hit me on Christmas Eve and totalled my vehicle .Rick Davis had called to check in with me to see how I was liking the new Ford before and happened to call again to make sure I was still happy with my new purchase. When I told Rick about the accident not only was he empathetic, but he was extremely helpful with the frustrating aftermath . When it came time to purchase a new car there was no one else i would have wanted to help me other than Rick. What impressed me the most about Rick however was the fact that he remembered little details I had mentioned in passing about features I missed or wished I had thought of . He found me the perfect vehicle that has now become the best one ever! With the assistance of Sam in finance it was once again an enjoyable process. As long as Rick is in the car celling businesses I will never purchase from anyone else!

This is the Best Ford dealership in Jacksonville. The service Advisors are very helpful and communicate very well. I would recommend this dealership to anyone

Very good experience. Easy to find and drive what we wanted. In and out in a hurry. Very friendly and knowledgeable staff.

I was happy with my brand new Ford F-150 PLATINUM SERIES.... (ALMOST $60K) until it had it's first problem. I bought at this dealership and all seemed well. My adult sons noticed a problem with the extended mirrors on the truck almost immediately, but honestly, I did not 'see' what they saw. Then I was on the highway on a trip and heard a ridiculous loud noise by my window, which has driven me crazy. The extended folding side mirror's "housing" IS WARPED. THE PLASTIC HAS SWOLLEN LOOKING AND ACTUALLY LOOKS LIKE HEAT DAMAGE. WE LIVE IN FLORIDA. THE GM AND THE SERVICE DEPARTMENT HAVE NOT DONE ONE THING. I ALSO BOUGHT THIS TRUCK BRAND NEW AND AN EXTENDED WARRANTY ON THE TRUCK: AND SORRY FORD AND AUTO NATION DO NOT CARE AT ALL. I WILL N-E-V-E-R BUY A FORD AGAIN OR DEAL WITH AUTO NATION. CUSTOMER-NO-FREAKING SERVICE.

(LEAVE THEM ALONE DON''T GO !!!!) Liked the salesman got the car I wanted, but I was lied to by the sales mgr Joe. We made an offer to buy the car that night. I called the next day to increase our offer by 500.00 He jerked me around for the whole day saying that tires and other work was being done to car that he would give me the final price of the car as soon as things were finished because management had decided to do more to the 2013 Cadillac and the price would be much higher. We got there that same day at night to find the car untouched by anyone. This guy called about every two hours to say he was still waiting for all the repairs and tires to be replaced and actually alluded to the fact that the final repair was being done that he was just waiting on the paperwork for the tires that had been replaced on the car earlier that day. We arrived at 7:30 September 15th 2014 to find that the car Had Not Been Touched It Was All A Lie!!!!! Next issue the car was full of Spiders because it had been moved and parked under a tree. During that process that Mgr didn't know about the big lies already told to us he came out and lied about having the car for days to repair it but he didn't know that we brought the car and that we had it for 3 days before bringing it back for the spiders and to have tires put on it. They were to repair a simple ash tray that hangs out and refuses to close. Now Its always "We'll call you back" POOR POOR POOR customer service and more than that! They seemed to have Foot In Mouth Issues THEY ALL LIE!!!! YOU CANT BELIEVE ANYTHING THEY TELL YOU!!!! I continued to tell the Mgr to stop lying the entire conversation. He finally said "that maybe he'd just seen the car around. Watch your wallet and TRUST NO ONE IN THIS PLACE BECAUSE THEY ALL WORK TOGETHER !!! I this place one star because of the lies told and because I had to force them to detail the car, which ended up being another problem they scratched the touch screen during the process. Leave them alone I'll never go back. Buyer Beware!!!!!!

Sales associate Mark Carofano was great and attentive however dealer was backed up and we got our of their way late, we were taken care of after complaining. The reason for the not five stars is I had to ask the sales manager for compensation for being at dealer for an hour after they closed with young kids and they new I had young kids with me that need to get home and go to bed. Nothing was offered and manager basically said to bad, I am sorry. Customer service is still the key to business, and if the sales associate and finance guys weren't so great and respectful it would have been a bad experience. Overall, happy with the deal I got though and would recommend them.

Sales experience was great, almost every experience I have had with the service dept has been bad, certain service advisors are extremely rude.

Jacob Rothman was the perfect salesman. He was very professional, yet entertaining and he kept us updated throughout the whole process. Everyone was very respectful and helpful. Price was fair and the whole process was without any roadblocks. Will shop here again anytime.

Great experience! Stephanie in the service department was a huge help! Thank you :)

Great support from a friendly staff. A pleasure as always working with these folks.

Thank you to Doug Lawrence and Jacob Rothman for the excellent service and smoking hot deal on my new, 2019 F-150 XLT. Autonation Avenues and Doug/Jacob are the answer to the best deal!

BEWARE!!!!!!THIS STORE CHANGES THEIR TRADE IN VALUE AFTER YOU DECIDE TO COMMIT. THEN WHEN YOU RETURN AND KEEP THE TRADE OUT OF THE DEAL AND DECIDE TO PURCHASE ALL OF A SUDDEN IT IS NOT CERTIFIED AS PROMISED OVER AND OVER AGAIN. AND THEN THEY SIMPLY TELL YOU TO GO SOMEWHERE ELSE AND PURCHASE A VEHICLE BECAUSE THEY OWE YOU NOTHING. ##. AS OF 2 DAYS LATER THE VEHICLE IS STILL LISTED AS CERTIFIED....

Took my Ford F-150 in for service Saturday morning at 7:00 am Jessica was my service representative that took care of me she had my truck diagnosed and explain the problem to me she was great with communicating the price and the amount of time it would take to correct the problem I was in and out in less than 2 hours thank you very much for your service.

Excellent service, dealt with Corey in the Service Department and and was very good at communication, covered my vehicle repairs under warranty. Highly recommended

I brought my car in for a safety recall a few weeks ago and they did a full car check up as well, which originally I thought was pretty nice of them. At the end, they told me I needed new front brakes, that they were completely gone and I needed them replaced ASAP. I decided to go shopping around for prices and eventually went to a Goodyear, they did a brake check first to verify that I needed new front brakes and found that I actually didn't need them at all. They had 30-40% wear left on them and told me I had plenty of miles left on them. If you want an honest service, please do not go to this place.

I purchased my new 2019 Mustang GT at AutoNation Ford. My service advisor Jessica is awesome! She took my car in for it's first service and it was finished and ready for me within the hour. The car was returned to me clean and ready to go! These folks run a first class operation.
Thank you,
Michael

Good service, prompt attention. The shuttle service is a plus here.

I came in to this AutoNation Ford location to test drive a car I saw online. When I arrived I was met at the door by Jose Laboy, who was a very nice salesman. I was informed that the car I was interested in had not arrived to the dealership yet, but that I could test drive a similar car at another location. Even though this particular AutoNation Ford location did not have the car in stock, Jose drove me to the other AutoNation Ford location in Orange Park on the other side of town to let me test drive a car. He wanted to help me determine whether I would want to buy the car I came in to ask about initially. I plan on purchasing the car from this dealer in the future when it arrives.

Noah was very Nice and professional, the entire team was quick and courteous, Overall great experience!

Good variety of cars good staff price wasn't bad very willing to assist us with what we needed to do so we can get in and out of there just wish they could speed up the process a little bit we were there for hours

Worked with Josh and Noah, both were extremely friendly and professional. I will recommend both of these gentleman and also this dealership to all friends and family.

Great shopping experience with Rick Davis. He was very knowledgeable and I could tell he enjoyed his job. Autonation Ford Jacksonville on Phillips highway seems like a great place to work. Everyone is super friendly and professional.

I will never go back to Auto Nation Ford. They were not friendly or pleasant from the beginning. I almost did not buy the car because of their lack of friendliness. I caved in and bought the car. Doug did not even say goodbye after I finished signing and everything was done. He just walked away, which was extremely rude. Then, as I am driving home, I realize the car is almost on empty. They did not even make sure there was a full tank of gas before I left. I felt very uncomfortable and unwelcome throughout the process.

I ve been here twice to address the death wobble and the vehicle pulling to the right. It was like pulling teeth to get them to acknowledge that it was shaking so violently. They finally put new rotors on and a steering damper which solved the problem for about 7 months. They also told me that they put the truck on the alignment rack and it tested perfectly. They said the service tech drove it and confirmed it. I put the service tech in my truck and let go of the steering wheel. He was obviously surprised when it started to pull drastically to the right. He also admitted to not driving the truck previously. This time they had to replace the rotors again and are telling me that my tires are causing the violent shaking. This is absurd as they are not in need of replacement and it happens when you hit bumps on the interstate. The day I left the shop it shook on the interstate again. I called to let them know and they said there is nothing they can do because it did not shake for them. When this death wobble occurs the vehicle is not controllable and poses a safety concern to my family and others on the road. I will be taking it back to let a tech ride with me at some point. I also have video of it happening. If there is an accident due to the inherent defect in this truck it is noted here that I ve brought it to their attention multiple times and they are dismissing the problem. I am also sharing this information with all parties that need to know Incase something awful happens. I would never buy another truck here.

Duane and the service team went above and beyond to take care of a warranty claim that Ford was questioning. Thanks for your effort!

We recently purchased a Ford Explorer XLT from Terry Leonard. We were just looking when we first went into the dealership. I'm so thankful that Terry was the one to greet us. From the start he offered up the plans that were available through my husband's work. He worked hard for us trying to get us what we wanted and needed price wise. My husband and I talked several times about how this was one of the best car buying experiences we have had. Not a lot of haggling and going back and forth. Our car had to be picked up at another dealership south of here. Terry was so kind to make sure it arrived when we needed it and that everything went smooth. The car is beautiful and more than what I was expecting. It was also a plus to find out that Terry's brother lives in the same city that we moved from recently in Texas. So, we had a little something in common. We are completely satisfied!!

Friendly salespeople working to get the best deal ever with our credit situation. Problems arise which are taken care of promptly.

Salespeople are happy and love getting us in as vehicle. Angels of the Universe looking out for us!

I had oil change without tire rotation. I dropped car off at 1pm and returned at 3 pm and it was not done yet

I have a wonderful experience at AutoNation Ford. Jay, sales manager and finance director made the process fast and seamless. I really appreciate everything they did by bringing in the exact car I wanted and a extremely efficient process.

This is my second puchase with Mike Hutto. He completely understands my needs and that of my special needs daughter. He pulled the exact vehicle and he worked his magic to make it all happen. Kudos to Mike for yet a other job well done! Sharon

Fantastic service. This is the second car we have purchased from AutoNation Ford in Jacksonville and each time they make the buying process painless. They will treat you like family and go out of the way in service. Ask for Mike Hutto and Brad.

I appreciate the service I was given during a lengthy repair to my vehicle. I was assured that my car would be repaired to the highest quality and I believe this was achieved. The maintenance department Manager, service advisor and technician s ensured quality and they delivered. Thanks to all

I've visited AutoNation Ford Jacksonville two times and both experiences have been great. The second time was this past week and Laura exceeded my expectations in Customer Service. Professional, Friendly and Honest.
I'm glad that this will be my designated stop for care on my Ford Escape.

Ronny was so nice and helpful and made my first car buying experience an excellent one!

Appreciated the shuttle service home and pick-up when car was ready. Thanks, Antwon.

We thought we had gotten a great deal, nice salesman, etc. I own one of the faulty ford focuses which there have been lawsuits about the road dangerous transmissions. The car is not road worthy and ford does not correct it beyond minor tweaks to say it's good when its not. Its not public that ford had known about this transmission issue and continued to sell the vehicle. Completely unethical and disgraceful. Now it's my problem to deal with. How can you sleep at night?

After doing my research online for a new large suv to replace my aging 1997 Ford Expedition, my wife and visited several dealerships to look at the current offerings. We first tried out the GM products Suburban and Yukon xl but were unimpressed. We then checked out the newly redesigned expedition at autonation and was patiently assisted by a young but very knowledgeable Ruben, who helped us check out the car, test drive it (including helping my wife adjust everything to her smaller height) and then he was very professional in asking for the business with an attractive offer. There was no pressure, and we wanted the think about it. After further review the following day, we decided to buy the car, and Ruben helped navigate the final negotiations to an acceptable conclusion. Delivery was flawless, and I have greatly enjoyed driving this new vehicle! Great car, great dealership, and great assistance by Ruben who no doubt will achieve success in this business with his positive attitude towards customer service.

They rushed me through signing the documents. I had to go back to get copies of the documents I signed. Sale statement is not clear. It does not identify all debits and credits. Sal was very nice and accommodating. Dealer prep fee of $699. is outrageous and a $200 dollar service fee was added and not properly disclosed or discussed.

Probably would not recommend them.

sales staff and management are pushy, rude, and uncooperative. Especially the woman manager. Treated us like we were too dumb to buy vehicles. We went to Chrysler and bought an suv and a pickup truck .

It took 2 hours for the courtesy service to make a 30 minute trip home. they tried to charge more than quoted for the diagnostic and undisclosed fees were tacked on the bill. Even though we had an appointment, it took all day to look at the car for a 10 minute diagnostic. We were only given the most expensive alternative.

Thanks for your response. If you are sincere in wanting to right the situation take responsibility and you call me and talk to me at my convenience. I do not have time to wait on hold for someone who is not showing a real interest in helping.

I would like to give Ford some recognition for being the most accommodating and considerate dealership my boyfriend and I have encountered in our car buying process. They were so professional and Ford was the only dealership that was able to get us the monthly financing price we could afford on our car. Ford also showed their support for college students by giving us a $750 discount because I am currently in college. We couldn't be happier with the service they offered and the car we are getting. A special thanks to Terry, Jay, Kyle, and Rob for making our purchase possible. Thank you AutoNation Ford Jacksonville!

This experience was pretty painless. The upfront pricing cuts out the back and forth as I had experienced with other dealerships. They washed the car on the exterior and filled the gas tank for me. I think they forgot the interior though, or just settled. We came home and had to clean up interior. So make sure to reiterate this to your sales person. Everyone was polite and helpful. They either answered my questions or found a resource. I had been shopping for over 30 days and a price drop allowed me to solidify my decision.

Staff is excellent, always sharing honest feedback from repair team. Repair team assessment is on spot with critical needs shared with others to insure customer gets most excellent service. When there are issues accommodations and compensation is fair.

Very insulting and disrespectful. They state they will beat anybody else's deal for selling your car. Don't believe it.

Told him what I wanted and what I needed and he showed me exactly what I wanted and didn't pressure me into buying anything but listen to what my needs were very pleased with his place Drove in was greeted by someone.

Took my 2007 Edge in to have the evaporator coil assembly replaced and it was done very well, as well as performing all the recall items required. Great job!!!

The manager Greg was very nice but my car had a tuneup done here but after that the check engine light came on. It wasn't a good fit for me

It was one of those days where I was on a tight schedule when my car had trouble starting. It finally did start and I drove straight to Autonation--no appointment, just frantic because I had to both go to the office---no problem--their shuttle took me back and forth--and be home early to relieve the caregiver for a special needs family member. Thanks, Kevin and Antwan & team for saving the day and accommodating me with great attitudes. You were my Super Heroes that day!

Staff I worked with were friendly but every time I take my truck in they have to keep it for multiple days and of the four problems I have taken it in for three have required subsequent visit because they did not fix it the first time.