Katrina Baugh

Review of AutoNation Ford Jacksonville

Buying a car here was fantastic! John in the finan...

Buying a car here was fantastic! John in the finance department took great care of us! But the service department is horrible! I called today because my car is having transmission problems that has made it non driveable, the 1st that they have available to even diagnosis the issues is 5 DAYS from now. We purchased the roadside assistance, when we called, the service department receptionist told me a tow was not covered and they do not do loaner vehicles. LUCKILY my husband knew that was not the case & called back to find out we needed to call Ford directly. This location is where we have always had the vehicle serviced but I will no longer be taking my car here.