Mark Deemer

Review of AutoNation Ford Jacksonville

Sales associate Mark Carofano was great and attent...

Sales associate Mark Carofano was great and attentive however dealer was backed up and we got our of their way late, we were taken care of after complaining. The reason for the not five stars is I had to ask the sales manager for compensation for being at dealer for an hour after they closed with young kids and they new I had young kids with me that need to get home and go to bed. Nothing was offered and manager basically said to bad, I am sorry. Customer service is still the key to business, and if the sales associate and finance guys weren't so great and respectful it would have been a bad experience. Overall, happy with the deal I got though and would recommend them.