John Marshall

Review of AutoNation Ford Jacksonville

After doing my research online for a new large suv...

After doing my research online for a new large suv to replace my aging 1997 Ford Expedition, my wife and visited several dealerships to look at the current offerings. We first tried out the GM products Suburban and Yukon xl but were unimpressed. We then checked out the newly redesigned expedition at autonation and was patiently assisted by a young but very knowledgeable Ruben, who helped us check out the car, test drive it (including helping my wife adjust everything to her smaller height) and then he was very professional in asking for the business with an attractive offer. There was no pressure, and we wanted the think about it. After further review the following day, we decided to buy the car, and Ruben helped navigate the final negotiations to an acceptable conclusion. Delivery was flawless, and I have greatly enjoyed driving this new vehicle! Great car, great dealership, and great assistance by Ruben who no doubt will achieve success in this business with his positive attitude towards customer service.