David Brock

Review of AutoNation Ford Jacksonville

I ve been here twice to address the death wobble a...

I ve been here twice to address the death wobble and the vehicle pulling to the right. It was like pulling teeth to get them to acknowledge that it was shaking so violently. They finally put new rotors on and a steering damper which solved the problem for about 7 months. They also told me that they put the truck on the alignment rack and it tested perfectly. They said the service tech drove it and confirmed it. I put the service tech in my truck and let go of the steering wheel. He was obviously surprised when it started to pull drastically to the right. He also admitted to not driving the truck previously. This time they had to replace the rotors again and are telling me that my tires are causing the violent shaking. This is absurd as they are not in need of replacement and it happens when you hit bumps on the interstate. The day I left the shop it shook on the interstate again. I called to let them know and they said there is nothing they can do because it did not shake for them. When this death wobble occurs the vehicle is not controllable and poses a safety concern to my family and others on the road. I will be taking it back to let a tech ride with me at some point. I also have video of it happening. If there is an accident due to the inherent defect in this truck it is noted here that I ve brought it to their attention multiple times and they are dismissing the problem. I am also sharing this information with all parties that need to know Incase something awful happens. I would never buy another truck here.