Tim Walker

Review of AutoNation Ford Jacksonville

(LEAVE THEM ALONE DON''T GO !!!!) Liked the salesm...

(LEAVE THEM ALONE DON''T GO !!!!) Liked the salesman got the car I wanted, but I was lied to by the sales mgr Joe. We made an offer to buy the car that night. I called the next day to increase our offer by 500.00 He jerked me around for the whole day saying that tires and other work was being done to car that he would give me the final price of the car as soon as things were finished because management had decided to do more to the 2013 Cadillac and the price would be much higher. We got there that same day at night to find the car untouched by anyone. This guy called about every two hours to say he was still waiting for all the repairs and tires to be replaced and actually alluded to the fact that the final repair was being done that he was just waiting on the paperwork for the tires that had been replaced on the car earlier that day. We arrived at 7:30 September 15th 2014 to find that the car Had Not Been Touched It Was All A Lie!!!!! Next issue the car was full of Spiders because it had been moved and parked under a tree. During that process that Mgr didn't know about the big lies already told to us he came out and lied about having the car for days to repair it but he didn't know that we brought the car and that we had it for 3 days before bringing it back for the spiders and to have tires put on it. They were to repair a simple ash tray that hangs out and refuses to close. Now Its always "We'll call you back" POOR POOR POOR customer service and more than that! They seemed to have Foot In Mouth Issues THEY ALL LIE!!!! YOU CANT BELIEVE ANYTHING THEY TELL YOU!!!! I continued to tell the Mgr to stop lying the entire conversation. He finally said "that maybe he'd just seen the car around. Watch your wallet and TRUST NO ONE IN THIS PLACE BECAUSE THEY ALL WORK TOGETHER !!! I this place one star because of the lies told and because I had to force them to detail the car, which ended up being another problem they scratched the touch screen during the process. Leave them alone I'll never go back. Buyer Beware!!!!!!