Audi Plano Reviews

Don't offer any lucrative deals.
The car showroom is nice.
The salesman do not even care to take down your details to even contact you later.
Probably, they can scan a customer and decide if they would like to sell car to him or not!

They probably missed one sale at-least!

I had a great experience with Anthony here at Audi Plano!! I will definitely return here next time im ready for a vehicle !!!

My experience with Audi Plano has been good.
It was a pleasure working with the sales representative and finance managers getting into an Audi A6.
The current Audi A6 is a fantastic car that combines comfort, power, technology and raw unassuming aesthetics to make it a beauty and a beast at the same time.

Great service provided by Service Manager, Hunter Wall, attention to detail, follow-up, in general best in class.

I recently purchased the 2017 Audi A3 Cabriolet. I made a 5 1/2 hour drive from Arkansas to Audi Plano despite an Audi dealership being within a 40 mile radius from where I reside. My salesman, Dorascial Crockett, made the drive well worth it! He was very professional and gave exceptional customer service. Mr. Crockett made the entire process smooth from beginning to end. At one point, there was a conflict with my schedule and I was worried I wasn't going to be able to make it to the dealership before the Thanksgiving holiday. Mr. Crockett went over and beyond to alter his schedule to make sure that my making it wouldn't be a problem. From the moment I laid foot into the dealership until my departure, I felt like royalty. My sister, who's the owner of a Mercedes, joked that she had to give Mercedes a call to step up their game. If you are thinking about purchasing an Audi then give them a call today! You won't be disappointed.

Great service and communication from the Audi Plano Service team.

I recently had the pleasure of purchasing a CPO S4 from Steven Massey at Audi Plano, and could not have had a more positive experience. Steven was professional and has an obvious passion for the automotive industry which shows through his extensive knowledge about vehicles of all types. He was patient in answering my (admittedly extensive) set of questions, and even worked with financing to get me a 1% savings on my interest rate. Overall, a great experience thanks to Steven and the rest of the team at Audi Plano.

They gave me my car with out the compk
Lementary wash,it was dirty also ,they did not reset the sensor after changing the oil , not paying attention to the deail?

Paid $150 for an oil change, and my car says there's no oil in it. My check engine light turned on, and the person who serviced my car didn't answer his phone nor did he return my call. The person on the phone made it sound like I was liable for their malpractice. I've been a customer for over 5 years, and in my experience they take very good care of you when you first buy a car from them. After that you're just extra work for them. Very disappointed.

Ricky was an outstanding salesperson, but unfortunately, he is just one individual in a huge dealership.
The buying experience was pleasant- until employees at a higher level got involved. Management made promises they never kept and right now I m waiting for a refund on gap insurance that I cancelled in August. Absolutely unacceptable.
I can t wait until the Sewell dealership opens in November- Audi McKinney. Maybe the competition will force Audi Plano management to be more focused on the customer, because right now, their focus is marginal, at best.

Just had our 2017 Audi Q7 10,000 mile service done at Audi Plano. Being this was our first time here for service, I expected the usual half-day wait like I was accustomed to at Dallas area BMW and Mercedes dealerships. Boy was I pleasantly surprised! My service adviser Michael S. met us and told us that we would be out of here in an hour fifteen. (I remember both my wife and I immediately taking a look at our watches.) One hour five minutes later we're out the door. I barely had enough time to use the facilities, eat and drink some snacks and ogle at all the beautiful new cars on the sales floor. I never thought I'd say this, but I'm looking forward to my next service visit! Well done Audi Plano, well done!

We recently purchased a used car here and this was a very good experience. It was a no pressure sales environment (unlike the local Infiniti dealership) which is great because car shopping is stressful. Everyone was friendly and the sales follow up has been excellent! Go see Ricky Reed if you need a new vehicle!

Great experience! James, my Advisor was attentive and checked on me, while I was waiting for my service. Really nice guy and a pleasure to work with. I was there over lunch and he offered to get me something and bring it back. This was very helpful since I didn t bring anything.

Recall service took a couple of days longer than originally stated, but had a free loaner, so certainly nothing to complain about. Service writer "suggested" $1200 brake job, which I declined as I can do it myself for less than half that. Overall, a standard dealer service experience - for in warranty service or recalls, they're competent and professional.

excellent Costumes services, my husband used to take his car there back in the day and he was always satisfied. It was my first time services but was really impress. The only thing i didn't like is me owner of a Q7 to a A4 it was a little small, to fit 5 people in the car, but i understood it was Friday before labor day and it was a busy day. Can't get everything but beside that i am very satisfied.

I was actually using their service department to do a pre purchase inspection on a car from another dealer. There was a car I also had in mind that was at this location. The salesman was very nice and even knowing what I was doing there, he helped me without any reservations. I eventually was not confident in the condition of the inspected car which normally would run $400 to accomplish. This fee was waived as I was negotiating a deal on their car. Very good business sense to waive but wasn't expected. From test driving the vehicle to dealing with JJ (service tech) to dealin with Ryan (salesperson) to finance, the experience was very friendly and not at all pressured. One of the best experiences buying a car I have ever had. Thank you to all who helped in the process.

I've been an Audi fan since my first car. And all I've owned has been Audi. At Audi Plano you can really feel the perks of being an Audi customer, everyone there is very accommodating and the atmosphere is great. Adrian our car salesman was with us every step of the way and he was very patient when it came down to decision making time. I will definitely be coming back here for my next car.

***BEWARE*** My Audi R8 was stolen from their service department when I took it in for service and they refused to accept any responsibility saying they are not responsible for any customers cars in their possession which is unbelievable! They are currently now involved in a lawsuit. Stay clear of this place at all costs as they are crooks who have bought all of their fake positive reviews to cover up the bad ones! They only had 100 google reviews over the last several years and after they were bought out by Auto Nation all of a sudden over a years time the reviews went from 100 to 900! Everyone knows when a company has almost a thousand reviews in a year when you only has 100 over the last 8 years that you just bought fake reviews. Take your Audi somewhere else where it is safe and you won't be lied to and taken advantage of!

Had a fantastic experience at Audi Plano. Mike Aman was absolutely great to work with as was the finance department. Couldn't have asked for a better experience. Will definitely continue to do business with Audi Plano.

I was impressed with the team from receptionist, to managers, to sales, to finance, etc Was treated well and all made me realize I was really going to enjoy owing an Audi (my first Audi)! All jumped through hoops to get me the car I wanted at a good price and went beyond just the sale itself to the point of making sure I had everything needed to truly enjoy ownership. Can t go wrong with this team. Professional, courteous and friendly well done Audi Plano!

Sales rep was great. Price was great. Finance rep was high pressure.
He said I could not change the oil myself n ad that a new engine would cost $24000. Tried to get me to buy a $12000 warranty and maintenance policy on a $23000 car.

Great Customer service. They are not coming down from the price.

Great experience this week-end looking at Q5s. Teiryn was a great help looking for cars that had just right combination of options never pressuring us. Overall I give 5 stars for the sales process and service.

Herb and Dylan were extremely helpful in assisting me get a tire replaced. They went above and beyond to get me back on the road. I wish I still lived in the DFW area to receive Audi Plano's amazing customer service.

I love working with Paul! He always takes such great care of me. The customer service and follow up is amazing. I ll definitely continue working with Paul and Audi Plano!

I found a Q5 online, went to see it with the approval from my Credit Union, on October 8th. After hours at the dealership and comparing rates through Audi I decided to go with Ally. Just last week (2 weeks later) I got a call saying they needed more documentation from me. I declined and told them I'll stick with my CU. Finally, after 3 weeks and a blank trip to Plano from Red Oak (to sign more docs) I finally got the corrected document sent out for financing. I was offered a free tank of gas but what good is that to drive from Red Oak to Plano for gas??
The staff is friendly. Ricky, the sales guy was polite and professional. When I'm ready to upgrade I hope I don't have to drive back there to be inconvenienced again.

Called the evening before to set up an appointment to look at a car the next morning,
We arrived and Kim the salesman tells me someone is already buying the vehicle I had come to look at! He Tells me a lot of people say they are coming by and never show up! Well i am here now what? I asked to speak to a manager and he tells me that "they do not have a used car factory that they can order another one like it!" No kidding, how much more insulting could you be? Then they had the nerve to tell me the other sale might not go through and to wait! I have never seen such unprofessionalism. Thanks for showing your true colors before I spent thousands of dollars and could just simply walk away! Really, thanks!

I cannot say enough about the professionalism of my service advisor at Audi Plano, Bryan Cabrera. The quality of service he provides, the explanation of the work done and his responsiveness are second-to-none. I go to the dealership for everything, including tires, because of him.

I experienced A+ customer service from their service department. I highly recommend bringing your car to Audi Plano. You will be treated with professionalism, respect and honesty.

I recently purchased a 2015 Infinity Q60 S. Ricky Abram and his team made the process very quick and easy. Ricky called me frequently during the first few weeks of purchasing my new car to ensure I was satisfied with my purchase. I did have a few concerns that were quickly addressed. I appreciated the excellent customer service that was provided. I highly recommend Ricky and Audi Plano to anyone interested in purchasing a new or used vehicle.

I worked with a Sales Person named Alexander Bieniek. Alex was EXTREMELY knowledgeable regarding what was in inventory, and what was not, and the options each car had. He was very helpful in providing the information I needed, and asking the right questions to find the right car for me, and pointing out the subtle differences and things to compare regarding each during the test drives. No pressure, just there to help me in whatever way he could to find the right car. A very good experience, and I ended up with the a great car.

Great customer service, very informative at every step

I have been looking for a replacement for a 2006 Pontiac Vibe for a while. I decided to go with the Chevy Sonic. During my search I found a used 2012 Sonic I believe was a good deal. To my surprise it was at Audi of Plano ... not a low end dealer. I submitted online information and Joe responded but I did not respond. The following day my wife and I went to dealership cold turkey. We walked in and were greeted by a friendly young lady who found a sales rep for used cars. After exchanging pleasantries he asked if I had a rep and I said Joe responded the previous day. He went and found Joe. We met Joe. We discussed the 2012 Sonic, took a test drive, discussed terms and the process to purchase the vehicle. Joe has years of experience in the auto industry and made the process painless. Thanks Joe Peer!!!

Love Audi Plano! Great service, Gilbert was very helpful.

Awesome team, loved the experience and the Car - New A8L.

I commend Audi Plano for giving 1000% towards finding me my dream car. Andrew, Tracy, and Kenny should be recognized for providing an exceptionally distinctive experience. I love my new ride!

DO NOT PURCHASE A VEHICLE FROM THIS PLACE. THEY ARE A BUNCH OF CROOKS AND THEY DO NOT HAVE THEIR CUSTOMER BEST INTEREST AT HEART. THEY WILL ROB YOU BLIND BY GIVING YOU LOAN TERMS THAT ARE UNCLEAR. THEY ARE LIARS AND CUT THROAT. IF YOU WANT TO PURCHASE A LUXURY CAR WITH A BRAND THAT HAS INTEGRITY I SUGGEST GOING TO ONE OF THEIR COMPETITORS. THANK GOD THEY HAVE COMPETITION WITHIN A FEW MILES MAYBE THIS WILL ENTICE THEM TO WORK WITH INTEGRITY. I DO NOT TRUST THE AUDI BRAND AT ALL ANYMORE BECAUSE OF THIS ONE TEAM PEOPLE. PLEASE DO NOT GIVE YOUR HARD EARNED MONEY TO THIS ESTABLISHMENT.

Worked with Ken Rozenblum to buy a car, he is great working with and the process is a breeze and he got me a good deal, their finance manager is really good and not pushy at all in buying the extended warranty and the add-on's. Very professional and timely response. They offer very competitive pricing and there are no hidden costs. They provide a clear break down of the out door price unlike many dealerships. great car buying experience. I wouldn't hesitate to go back there.

I had a wonderful car buying experience at Audi Plano. Edgar Diaz was particularly helpful in meeting all of my needs. He gave me time and space to make decisions and provided all of the information I needed. He was responsive and able to answer all of my questions. He went above and beyond to meet with me the following week after I bought the car as well. The facility is clean and comfortable and we had a great experience. We will definitely be back to Audi Plano and I would highly recommend it to others!!

Always like dealing with Audi Plano.

Got a 2 month old S4 for a bargain and they gave me a great price on my trade.

Couldn t be happier
Brand new 2019 S4 all the options in the best colour

Kenneth and Tommy were great

I visited Audi for the first time this weekend & had a terrific experience. I worked with Jeff in new car sales. He was extremely helpful & attentive to my needs. Highly recommend this dealership.

We purchased an Audi A4 from this dealer. In the first winter the brakes started squeaking loudly and consistently when the temperature dropped. The cooler the weather became, the more the brakes squeaked. The dealership stated the "brakes are not warranted against squeaking". They offered to do a brake job for $1000 which would also not be warranted against squeaking. No thanks. Have had the brakes replaced by an independent garage and they now operate quietly regardless of weather conditions. Audi Plano could have solved this easily but chose not to.

Good experience with Ben (Sales). Test drive 2 vehicles and chose one. Filled out the paperwork then talked to Finance. I already knew what I wanted and they were able to match what my credit union offered. He tried to talked me into other offers, but I declined. Ben (sales) was professional and polite. He was patient and allowed me to pick up the vehicle 2-3 days later since i have to make room in my Garage. All in all a very good experience. Thank you for working with me.

Great service, great price, great truck. Would definitely do business with them again.

Mike was awesome and friendly. I called to make a service appointment. When he replied my phone warned his call as spam risk , so I ignored it a few times. But he stayed friendly and patient when we finally connect and gave me a great service when We met!

I have nothing but positive things to say about my experience in working with the staff at Audi Plano.

I'm always satisfied with my service at Audi Plano. I can bring my car in for what I think are the smallest things and they'll always give it a serious look. If I think something wasn't sufficiently addressed, they look at it again, no problem and always explain what they are doing.

Very friendly when car gets checked-in, and shuttle service is nice as well. However, checked in my S7 for a software update of 1 hour, around 12:00pm. 5 hours later I ask for an update and am being told it's going to take over night. I would not have minded too much if I got this update before I had to ask, and if I wasn't told with a "that's quite normal, kid, live with it" tone. Not going there anymore.

This was my first Audi buying experience and I was replacing a very old GMC Envoy - so a large upgrade. I inquired on line initially and received prompt response from Don Evans. We made an appointment and he was great - no pressure. Told him I was still "shopping" and considering other vehicles and he didn't press to close immediately. The car sold itself and fit our family needs. Don, Neil and Pitor (finance) were great guys and made me the process easy. Had to follow up with after market install and also activating the car tech and received great attention. I'd recommend Audi Plano.

Buyers remorse. They make many promises then don't deliver. So sad.

This was our first experience with Audi after purchasing four vehicles with the same dealer of another model in Dallas. Much to our surprise Audi and our salesman Nathan Keron wanted to make sure everything was to our satifaction before leaving the dealership. Anyone seeking to purchase an Audi in the Dallas area I would recommend taking the time to visit with Nathan Keron at Auto Nation in Plano. Although the prestige package with options the way we ordered was a difficult request it has met all our expectations and more since our purchase.

This was my first time leasing a car. Aaron worked with me, and gave me everything I asked for. I always thought the car buying experience would be a nightmare, but these guys made it a piece of cake. I'll be on team audi for the forseeable future.

Scott

The Sales person was successful in selling us the new Q7. But I totally regret getting the Q7. After two months, I haven't received the owners manual and the activation code for the various features. After sales services totally sucks !!

I'd like to personally thank James Merriman. He's been more than helpful during the period my vehicle was at Audi Plano. He kept me informed and that was very important as my vehicle was there much longer than originally planned. He also helped in prioritizing the work on my vehicle in order that the work could be done over the next few months.

Thanks again

I was looking to replace my sports car with a small SUV and decided I wanted to upgrade to a luxury vehicle. I decided against a couple of other brands and then remembered Audi. I went into Audi Plano to look at a Q3 after looking at one online, and after I sat in one decided that that was it--this would be my next car. After I drove one, that sealed the deal for me. The staff at Audi Plano were exceptional and are exemplars of what car salespeople should strive to be. My salesman, Reggie, was incredibly helpful and completely professional and continues to provide excellent service and support as I learn the bells and whistles of my new car. Trey was also fantastic and made the finance process the easiest I have had in any car purchase transaction I've ever made. I went in earlier this week and Crystal was a fantastic resource who spent an hour going through all the features of my Q3 with me to make sure I understood how to use all of the settings, and explained what they were all for. In conclusion, I'm glad I decided on the Audi, and will be a customer for many years to come.

Great dealership and wonderful Audi A4, 2007, bought new there in Plano. She's got 61,0000 + miles and still is a "jewel" to drive and looks great!

I would recommend Gino as a professional sales person at Audi Plano. He responds promptly to customer concerns, which lessens the frustrations in buying a new car.

Exceptional customer care!!!
This place was the most comfortable place I've ever shopped for a car.

I bought my Audi A3 few months ago, Joe Peer he s the salesperson who greeted me, was courteous, professional, and easy to talk!!!

Never had any good experience from this place.. Worst Service ever! If i can go back 2 years, i am not buying from this location. Regretting every single day choosing Audi.

Prompt and fast repair of my 2016 A3 Quattro with a new transmission under warranty.

It was a long wait for warranty work to replace airbags but once it was done the repair went smooth and I enjoyed a nice loner vehicle.

Horrible service I was told that apart was available so I drove over an hour to Audi of Plano and once I got here the representative told me that he misunderstood what oil filter cap was .So I pretty much waisted my gas and time for nothing thanks "parts department "I will never waist my time here again.

Wade was amazing! He took the time to show me all of the fantastic features of my awesome brand new Q5. He walked me through the leasing experience and was great to deal with. Although I feel I paid way more than I should have Wade was a pleasure to deal with throughout.

the best experience with dropping off my car I've ever had; Michael B. & team at audi Plano are professional and provided excellent customer service. I'm extremely impressed with their thoroughness. overall, it was an easy and pleasant experience. I will always come back to audi Plano for all future services and purchases.

They made what could have and should have been a terrifying and stressful situation a very enjoyable one. They were sympathetic to my feelings, though. I'm very glad that I made an Audi decision and very happy it was this dealership. I highly recommend!

My recent service was top notch. James was very helpful from beginning to end.

Yomi was very helpful from start to finish! I first inquired online - he was very responsive and actually listened to what I wanted. I went in thinking I was just test driving the car but ended up in a new Audi that same weekend. Thank you for helping me get into the car I wanted. I absolutely love it! Also, thank you Ricky for coming through :)

Shannon Reust is the sales women you want at Audi Plano, She did a great job for me. Quick and efficient.

We enjoyed every aspect of buying our AUDI Q5 at Audi of Plano. Dennis Scannell made the experience most enjoyable from beginning to end. The whole team worked together to make buying the car and trading in two other cars run smoothly and only took a few hours on an extremely busy Saturday. The follow-up in the past few weeks has been fantastic along with an hour long tutorial to learn all the "bells and whistles" that we're not used to. It's a fantastic car and we feel comfortable calling Dennis at any time to ask questions if we need to. A definitely wonderful dealership. Two thumbs up!

Took my brand new A8 in for service and while there they rear ended my car and crushed the back end. They tried to hide it and say they just "dinged" my car until I went to the body shop were they had quickly taken my car. Worst dealership I have ever dealt with. They lied about what happened and never apologized for what they did and now I have an A8 worth much less because its been in an accident. Avoid this dealership at all cost!!!!!

I loved the customer service. Steven M was amazing at helping me through the entire process. He made me feel very comfortable purchasing my A4!

Steve was great and I love my new Audi A4!!!
The experience was fast and easy. I didn't have to spend hours at the dealership! Super happy!

No stars if I could very poor service. I took my audi a6 engine guard into Audi of plano for installation and received a call within an hour after dropping the car off stating that one of my brackets were broken but it could be fixed by using a zip tie in its place. The next day I went in to pick up my vehicle and checked under it to see if the work had been completed correctly. It was not I was being charged $98.00 and the mechanic didn't use just one zip tie, instead he used all zip ties to install the entire engine guard. I spoke with Byran the serviceman and informed him that I was told only one would be used and I was not going to be paying for zip ties when screws, metal clips was required to install it. However, I was issued a refund, but here is the main issue I have with Audi of Plano. I arrived home from Audi and the entire engine guard was on the ground. The next day I took it to Firestone to have it repaired and was told the front bracket was completely broken and needed replacing. Audi of plano never mentioned that this part needed to be replaced only that it could be fixed with a zip tie and the engine guard would stay. This installation should have been done professionally, instead it was just thrown together. My vehicle was recently purchased alittle over a week ago and I did not expect such poor service. If I knew this was the service that was going to be provided I would have never purchased a vehicle from this dealership. I have wasted so much time trying to get this part installed. My car is currently parked and not driveable because I have to order the bracket and screw metal clips to have the engine guard reinstalled the correct way. I will not be returning to Audi of plano for any additional services. Update:****** Received a message asking to call the general manager of Audio plano to try to resolve the poor service I had received but when I contacted the number below I was told he was busy and would call me back. Instead he had an assistant call me who was very rude and told me that they couldn't fix everything because of the year of the car. I had bought this car 2 weeks ago and all I went in for was the repair of the engine guard and nothing more! I would expect professional services being offered especially when I am a paying customer. They treated me as if they were giving me something for free when actually I had to pay. Audi of plano need to get their act together and learn how to be more professional and courtesy to customers. we are the reasons to why they have a job! I will be contacting their corporate office.

Great experience!! Sales guys know there stuff and no bs...

I felt welcomed from the moment I came in. There was a bit of a wait on my first visit (Saturday) but the receptionist puts you on a list and calls you when ready so you can wander around the showroom and browse. I have to say my husband and I don't exactly look like we could afford an Audi. We're covered in tattoos and we look like we're around 22 years old. With that being said I have been to places that made me feel unwelcome (ahem Land Rover of Frisco). But the sales people at Audi didn't judge me or appear to question my ability to buy a car. I feel as though I was treated like anyone else walking in. They worked hard to make me happy with my deal and were excited to earn my business. I had a great experience from the car buying point of view. I have yet to service my vehicle but when I do I plan to review that aspect as well. I bought a great service plan and I'm excited to drive my new Q3. Note: cars I was seriously considering were the BMW X1, Range Rover Evoque, Hyundai Santa Fe, and Honda Pilot. The Audi Q3 by far had the best price, luxury options, maintenance plan, and service without a doubt.

I got the best price for my car by a sizable amount and the transaction was completed quickly.

Never been treated so badly at a car dealership while shopping for a car. If I pick an Audi, it wont be from here.

Slow as molasses. No updates on delays. >2 hrs for an oil change. Two thumbs down.

Never since I've started going to Audi Plano I have the best experience so far. They really do care about there customers!! Thank you Audi Plano!!

I had a great experience with this dealership purchasing an Audi A4 S-line from TJ Harris. Could not recommend him more! I came in to just browse the selection of cars and get a general idea of a car I may want, and left with a car that same evening. He did not pressure me whatsoever and I did not get hounded by any sales people while just walking around the lot which is ALWAYS great at a dealership. Very friendly, clean dealership. Any questions I had they were happy to answer. TJ gave me his cell # in case of any issues that may pop up or additional questions. I will happily recommend this dealership to everyone I know.. I love my Audi!

If you're looking to purchase an exceptional vehicle you should look at Audi and talk with Martin Bertucci at Audi Plano. I recently replaced my 2015 Audi A4 with a 2018. Once again, my sales experience was one of the best I've had in my 30+ years of buying vehicles.

Loved the level of service and professionalism shown by Wade C., Travis M., and the entire Audi Plano Team. They made the process of selecting and purchasing my Audi a pleasant and problem free one. I will be referring others to them in the future for sure!

Me and my husband love Audi Plano. My husband has always has amazing service here. Today I went with him and I felt so at home. Everyone is so friendly and there to help in anyway possible without any hassle. Thanks again for doing a great job on our car. Merry Christmas

I had an excellent experience at Audi Plano. Garrett Lusk was my salesperson and RIley Walker was the finance manager. They were both very professional and accommodating. I was very particular on the options I wanted and Garrett had my Q5 transferred from another dealership.. Great job guys!

Great service, very friendly as well as prompt to finish the 20,000 mile service.

I have bought two cars from this dealership. First time was not the best buying experience. I remember the sales person telling me the "maybe this is too much car for you." This made my wife and I laugh. He was saying his because we didn't want to pay a certain amount and he interpreted that as we couldn't afford it... Very different. That salesperson is no longer there (not because of me, I'm not that kind of person). Second experience was much better. Yomi was a much more laid back sales person. He still did the back and forth thing that is to be expected at the dealership but tried his best to streamline the processes. One of the better sales experienced I have had in buying a car. I enjoyed my last Audi and so far am liking this one too. The dealership always takes care of you when you need something. Thanks for the great customer service. Cookies and coffee are always delicious.