Richard Arthur

Review of Audi Plano

Ricky was an outstanding salesperson, but unfortun...

Ricky was an outstanding salesperson, but unfortunately, he is just one individual in a huge dealership.
The buying experience was pleasant- until employees at a higher level got involved. Management made promises they never kept and right now I m waiting for a refund on gap insurance that I cancelled in August. Absolutely unacceptable.
I can t wait until the Sewell dealership opens in November- Audi McKinney. Maybe the competition will force Audi Plano management to be more focused on the customer, because right now, their focus is marginal, at best.