Audi Bellevue Review

I m writing this review for my sister and brother in law as they had such a poor experience at this dealership I m not sure they d be willing to take the time to help them with a review and boy do they need help. I m a loyal Audi customer in NY and I m currently driving my second SQ5 (2018). It s been such a great car and my experience with my Audi dealership on the East Coast has been stellar.
My sister and brother in law are both in the market for a new car so I convinced them to go look at the Q5 (Prestige) for her and the A5 or A7 for him. My sister got very average assistance from the salesman but did drive the Q5 and really liked it. She had several questions regarding color and trim and the salesman pushed her hard to take what he had on the lot. She left really liking the car but felt the shopping experience was average to below average. She proceeded to the Volvo dealership where she had a much better experience and she is now close to buying one.
Over the weekend she went back with her husband for him to look at A5/A7. This experience was much worse as the salesperson struggled to answer the majority of his questions. Eventually they were handed off to another salesperson who was marginally better but still lacked the training to answer many of his questions. They eventually got to test drive an A5 which apparently had a significantly under charged battery. The vehicle stalled in the middle of the test drive and wouldn t restart. They had to have an Uber pick them up and return them to the dealership. As you can imagine they went home shaking their heads but somehow understood that these things can happen. This happened over the weekend and they were never contacted again by anyone at the dealership. Unbelievable!!
All I can say is they must sell so many cars that they can get away with such poor treatment of prospective buyers. If I was Audi I d be very concerned about how this kind of dealetsip effects the brand. Really too bad Audi lets this occur in a big market like Seattle.

Went to maintenance due to recall. The service is awesome and top off the fluid for free. It is a caring team and clean up the vehicle. It was a nice experience before Christmas:)

Good service. Under construction at moment due to Light Rail. Minor inconvenience. With covid, there's currently no waiting in the customer area, so plan on what you'll do while you wait.

Justin Clancy provided a truly exceptional service experience. Kept me updated along the way regarding a coolant leak. I will definitely be back. Thanks Justin!

We had a great experience at Audi Bellevue. The sales representative was knowledgeable, professional, and extremely helpful. There was no haggling or over aggressive pursuits. We also received a fair trade in value for our Jeep. We will definitely be coming back to Audi Bellevue for our next vehicle!!

Dan Rubin is the best service rep at the facility and I have trusted him with all of our cars over the years.

Great car buying experience and quick process from start to finish. I would recommend them easily.

a few years ago - sales person sold a car that I was on my way to buy. He called me to tell me a car was available, I told him I wanted it and that I would be there shortly. I started driving to the dealer and the same sales person called me back to tell me he sold it to someone else. A half-hour of driving for nothing. He then called me back later trying to sell me a different car that wasn't even what I was looking for. I actually bought my Audi in California and it was probably the least stressful process considering I had to fly down there to even see the car in person and they held it for me knowing that I was on my way.

now - parts dept couldn't tell me a very simple part number for a trim piece clip (Genuine VW Audi 4A0867276A to be exact after my own research) told me I would have to buy an entire new panel because the clips don't come separately.

I'm steering clear of any "autonation" dealer as it appears they don't care about the customer and are not knowledgeable about the cars they sell.

Slow service, poor communication, high prices, and an incomplete job.

I made an appointment online two weeks or so prior to dropping my car off to have a new key made and the battery replaced. The dealer did not order parts in advance, resulting in a three week wait without my vehicle. I called to ask after status multiple times only to be routed to AutoNation's call center, who had little to no connection to the dealer, no idea what was going on, and could not give me a price quote.

When I arrived to pick up my car it was dirty, none of the settings had been restored from the battery replacement (e.g., date/time - yes, it's a little thing but at $500 for a battery O'Reilly sells for $129 I expect more), and the power steering fluid was too low for it to be driven (indicating they hadn't done any sort of multi-point courtesy inspection, which is standard at most dealers). I had to wait another 90 minutes for them to actually get my car ready and roadworthy. When I arrived home I found the interior trim around the driver seat hadn't been reinstalled (removing it is part of the battery replacement), resulting in another 45 minutes of me clipping my seat trim back together myself.

I let my service advisor (Dave) know I wasn't satisfied with the experience, and was offered a small discount off a future repair. It's a thin gesture with no cost to the dealer, and considering their prices are so high and service so poor it's meaningless.

Even without an appointment, I was able to visit Audi Bellevue (on a Saturday too!), get instant attention and drive away in a brand new 2016 Q5 with luxury extras. Now that's service. I had been getting my S4 serviced with them for years and have always been happy with their exceptional courtesy, professionalism, free loan cars and attention to detail. Brandon and Heidi made my buying experience just as easy and pleasant. Brandon let me have unrushed test drives in TWO vehicles and he and Heidi made sure to find a package that was suited to my family's budget. They truly make you feel special at Audi Bellevue, and that's why I'm a loyal customer.

Great experience, process was smooth and the people were friendly!

I have very good experience in Audi Bellevue. All executives are so kind in nature and they are very professional and friendly.

I had the best experience in buying my car at Audi Bellevue. There was no pressure for buying and all the information was transparent. Sodi and Leon were excellent in providing the information. Everybody was very courteous and helpful in my decision making. I would give everybody 10+ out of 10.

From the first phone call to set a service appointment until i picked up my car, the Bellevue Audi team could not have been more pleasant or responsive.

Pros: The overall experience is not bad. The deal was professional and showed you everything about the car you liked. People there are helpful to solve your problems. I love my car bought from Audi.

Cons: Audi Bellevue is not that good on loan as their APR rate 3.90 is higher than Audi standard APR 2.90. Here is the WARNING to check every (price) number when you are signing on the deal as they may differ from what you've orally committed. I've made a mistake here as I did not check the number carefully and lost one thousand dollars discount.

I was told by University Audi that I have 2 more maintenance visits and it covered everything from wipers to cleaning my sunroof slides and more. I feel ripped off by Bellevue Audi because they said this is my last one and they only changed the oil and checked fluids and brake and tire levels. It took them 4 hours just to do that. I guess when it comes to maintenance and trading in my car I will be going to University Audi!

The car is under warranty period so I wasn t expecting to pay for the new wiper replacements
Also, the car cleaning could have been better from the inside

Great, time usually goes longer than expected but otherwise all the things were excellent.

Loaner vehicle is always available. Great detailed service. Daniel is one of the new service advisors and was very helpful.
Rubin is always a pleasure to work with.

We purchased a 2016 Q5 from Bellevue Audi. We were impressed with how Leon Sheiman was able to help us select the vehicle that was perfect for us. Leon was very knowledgeable about the options that were available. The point that impressed us the most was that he listened really well and helped us to purchase an Audi that we love. Thank you, Leon

Was assisted by Dan, who was wonderful. It was quite busy the day of service and Dan handled the situation with positivity and grace. Cheers to Dan!

Best experience ever!! Totally professional knowledgeable staff also above and beyond my expectations. Thank you

Best car buying experience I've ever had. Professional sales team, professional place. I felt like I could trust them, unlike some car dealerships you walk onto.
It was a great experience. Diana was incredible- so professional & sweet, she made the whole experience easy. Thank you Diana Bidna!!!!

My car was due for maintenance service. I made an appointment online before I called them and verified I'd get a loaner car. When I dropped my car, they refused to provide a loaner car until I insisted few times. They said I hadn't made an appointment for a loaner car. There was no such option on their online reservation portal and that expectation was very confusing. They finally did give me a car from Enterprise for which I had to pay $20 for a 4WD option.
WRT the maintenance service itself, it went well as expected.

I had my first time service at Audi Dealer in Bellevue last Sunday. I have to admit, I am very picky when it comes to luxury cars dealers, especially their service departments because often times you buy luxury car and you get mediocre type of service. I got to say that I was very impressed with quality of staff and especially my service adviser John. He went way beyond to provide excellent service and treated me first class. They didn't have loaner cars, but he still arranged to get me to closest plaza I wanted to go. Super polite, professional and sharp John is. Highly recommend this dealership and definitely will come back.

Had a first rate experience getting our car. Will recommend to go to Audi Bellevue!!

We worked with Will at Audi Bellevue and he was great! He took care of the issue we came in with and figured out what else my car also needed. Will was also readily available and made the our whole experience a 10/10!

Test drove a used car here, Hari helped us so much! She was very quick to respond and was very knowledgeable

Top drawer customer service with professional handling, questions answered, and John K., our service advisor could not have been more helpful. This was our first visit to Audi Bellevue, and we'll definitely return!

I had service done on my Audi Q5 and Michael H. was assisting me with the whole process and he was great. The communication was great, I was constantly updated on the process and he made everything go very smooth and fast.

He also made it possible for me to pick up my car and drop off the loaner at the later hour, which I very much appreciated!

When I came to pick up my car Daniel was very kind and professional and helped with the process of returning the loaner and pick up of my car.

Everyone that I came in contact with at this location was kind and professional. And I appreciate everything that they ve done for me.

My experience was 1st class from phone intake to car delivery.
MarySaad

I had my car serviced at Audi Bellevue and Dan Rubin was extremely helpful and friendly. He took extra care and made it a great experience. I will definitely be back. Thanks, Dan!

Update 1: After a different GM inspection, he agree and replaced all 4 tires with alignment and I purchased.

Update 2: As of December 2018, went back and test drove an S4. Met same sales contact and no pressure to purchase.

Original review:
Looked at a used car, and overall service was decent but they are there to make money and understand. The no-haggle pricing is good if the car is price right and dealer fees are minimal.

Typical dealer sales setup, let sales rep focusing on selling and not technical or detail about the car, just the right things to say. No surprise.
Sales Rep is a nice guy, easy to work with an no more than necessary pressure.

Decided to buy the car but notice the tires were at the wear bars and mismatch brands. Ask if they can replace but they said it pass inspection and the price accounted for the tires. I notice the car was listed for sale in Feb and had an accident. And interestingly the story now is the price is reflective of the inspection.

I expected more from this dealer. I bought a car from them 10 years ago and had a good experience. Today's experience is 3* and because the sales manager looked at the tire and was told they have a comprehensive inspection, and anyone can see that the tire tread is at the wear bars, per WA legislature, have to penalize the experience.

RCW 46.37.425
Tires--Unsafe--State patrol's authority--Penalty.
A tire shall be considered unsafe if it has:
(4) A tread depth of less than 2/32

To be fair, the front tire are at the wear bars, not less. But its already at the wear bars!

I love taking my car to Audi Bellevue. Everyone there is so kind and polite. As a woman it is common place to experience people talking down to me about my car. But here, things are explained plainly, and I m informed of problems and options.

I don t feel the need to bring my husband with me and that speaks volumes.

I was impressed with how quickly the service center could get me an appointment when I had a warning light come on, and was given a rental car. I was given a phone call and text message when my car was ready for pick up. The text was able to receive responses which worked better for me than a phone call because in my job I don t usually have time to call back.

Audi Bellevue makes it easy to own a gorgeous car.

Dan Rubin Audi Advisor was outstanding. Dan knows the make of Audi and teams well with technical in helping customer understand the problem and works towards a solution.

After a poor experience with Audi Seattle, I decided to come over to Audi Bellevue on the recommendation of close friends who have purchased twice through this dealership. Risa went above and beyond to make sure that I had a positive buying experience. She was patient, thorough, and very professional. The car I purchased was fresh off of a shipment, so I was able to come in the next day to pick it up and was in and out within 5 minutes.

Overall great experience, they didn t mess around or waste my time. Benson was straightforward and the whole process ran smoothly.

It is the service center that makes or breaks a car dealership. Whether a dealership has good or bad sales folks doesn't matter as much because after the sale, they are gone from your life. I have dealt with their service folks for 10 years. The service guys/gals here are great. Even though autonation has taken over and is "streamlining" things. The prices are high, so you can take off 1/2 star. The refrigerator where the bottled water is kept is still broken (2 months I think), so you can take off another 1/2. If you are a coffee snob you can take off another 1/2 for the Kuerig and powdered creamer. Note that these have nothing to do with the service guys/gals. BYO coffee.

Had a great experience with Joe and team. Process was easy, quick, and seamless. Would definitely recommend going in and talking to Joe if you re interested in a new car!

Amazing, wait, I meant exceptionally amazing, customer service. The experience we had, getting in late on New Year's eve to take advantage of the winter discounts, we were there with the little ones and they (James in particular) took good care of us. Non pushy, very knowledgeable reps. We traded our Chevy Equinox and drove away with a Q5. Think we just found a permanent home for our vehicle needs

Great working with Daniel ! Answered all the questions I had regarding the car

No Ethics and professionalism. I had left car for service for coolant sensor replacement. Car rear bumper was damaged by some tools while car was at service. (This can be clearly noticed in the picture, doesn't look like hit by other car. Can easily notice, some tool/machine has rubbed the rear bumper ) Unfortunately, i didn't check while collecting car. Saw this damage after couple of days. As repair was done in mid of week, after collecting car directly came to home and parked in garage. Due to ongoing COVID pandemic, didn't take out car for couple of days. Immediately after noticing the damage, walked to service center. One of the manger examined the damage and verified miles to check how many miles have been driven after service. Number of miles was matching the round trip from service center to home. I guess manger knew this was damaged by some tool not by any other car, so agreed to pay a part of repair. I'm being made to pay for non of the mistake. Now thinking the only mistake was choosing AUDI car few years back. Why would manager agree to pay a part of it. They are tricking me to pay for their mistake.

I was looking around for another car's and AUDI was my top priority. With this kind of experience, no more I'm considering AUDI and will definitely suggest my friends/colleagues not to think of AUDI.

Awful customer service. Despite a class action lawsuit for a design flaw in piston rings and the fact that my A4 failed an oil consumption test, Audi provided absolutely no support since I was just past the warranty period. There was no communication to customers about the issue, and no communication that Audi extended to factory 50K mile warranty to 80K, otherwise I would have addressed within extended warranty period. Once diagnosed it took the service center 4 weeks to communicate the decision, for an extremely expensive repair.

An OK experience. Took my A6 for an airbag recall appointment. After weeks of trying to get an appt. (over the phone), I finally went in person to get the appointment. They gave me an appointment a month later. I was ok with that. I was ready to wait and pick up the car, but they said it would be a whole day. I asked for a loaner and they said they would give one.

On the day of the appointment, they said that there was no note about loaners. They would not give me a loaner. The guy at the desk said that they could get this done in 1 hour. It took closer to 1.5 hours - which would be ok normally, but I specifically said that I was in a hurry and they could do the service if they could complete it on time.

Not a terrible experience, but not a great one either. I have been an Audi owner for almost 10 years and have used this service center earlier. But somehow I felt that they don't care anymore about customers, here. I honestly preferred this dealership when it was Barrier Audi, before AutoNation acquired it.

They keep saying that there are too many customers, the phone system is new, etc. But it looks to me that they have enough customers and don't really care anymore. Where else would the eastside Audi owners take their car anyway? Oh well!

Paul helped me finding a car fitting my need within my price range. Also super quick at answering my questions and after I bought my car, he also followed up with me and made sure that I am happy with my new drive.

My partner and I recently moved to Redmond, WA from Hawaii and was driving a Subaru BRZ. While that was fun and practical back home, it didnt make no sense driving it here in WA with longer car rides and the winter weather. So I decided I needed a bigger car with an AWD is something I really wanted, and knowing what I wanted I contacted several car dealerships. Im very happy and pleased that Audi contacted me as soon as I made it known I wanted an Audi Q3, they actually called me the very next day.

Tanbi was our sales consultant and she is very friendly. She left me a voicemail because I was at work that day and informed me about a special deal that was going on that exact day. The manager decided to have a $6500 off MSRP off an Audi Q3 but it was only an orange model. I was very skeptical because orange? c'mon. haha. But i decided to go down to Audi Bellevue after work at 5 to check out possibly driving off with a new car.

As we arrived around 515ish I was greeted with a smile from Tanbi. She made sure to answer all our questions and concerns.Her willingness to help was comforting and professional. She even gave us snacks and water while waiting for paperwork. When she gave us the keys to test drive, she made sure she showed us her two favorites features about the car and some interior system controls. It was beautiful! I fell in love! The car drove so smoothly like I was driving on a cloud. We were so excited and decided to purchase the Q3. She was so excited and happy for us as well.

Since then, she made sure to reach out to me about any concerns and questions regarding the car. Im just very pleased and happy that Tanbi gave me the best customer service I ever had, not just in a car dealership.

Do not buy a new audi from this dealer. After you purchase the car with them, and if you ever run into some minor issues of your engine, and try to bring it to them for the inspection, then they are more than likely trying to say there is nothing wrong with it, and they will have you drive around the car until it gets seriously damaged.

Other honest dealer was easily able to find the issue and they issued problems to the Audi HQ and it got addressed right after. Audi Bellevue, Audi Seattle University and Tacoma, they are the same and operated by same group of owners. So if you buy car from them, I will tell you that you will get screwed over big time. Please travel outside of those places to purchase your Audi because they will treat you with respect whether you are different or not, and trying to work with you on the price range that you are looking for

Ones around here are not ethical and trying to ruin your car if you ever question them about what they've done to your car after finding some flaws that it came back with the service. Instead of apologizing their mistakes, they are actually trying to blame it for the customers, and applies with some nasty form of retaliations such as leaving epoxy adhesive all over the places of your car or make crack on the pipe so the engine gets heated up over the course of time..

To the dealer
You know since you were trying to hide what was really wrong with that car. So there was no way that I would be able to keeping it. So I sold it.

William Ristvet was the best service advisor I encountered in Audi Bellevue since I started taking my car there in the past four years. He is very knowledgeable and very courteous.

Service department was very helpful. My service advisor (Will) was awesome, kept me in the loop throughout the repair. Best part? When I picked up the car, my seat was in the same position it was in when I dropped the car off. Little detail, but feels good to just get in and go. Most techs at other dealers adjust all settings as if it was their car that they drove every day.

I like Ben Lin who helped us as he's approach was a no nonsense (no cheesy sales script) approach. We liked his directness and he didn't waste our time with things we didn't care about.

They were also patient and let us make our decision.

Post sales Ben himself followed up as well as a couple of people from the dealership.

I'd recommend going to Audi Bellevue.

Very patient and knowledgeable employees, pleasure to work with.

Great service. They went out of their way to make sure I had an excellent experience. Shout out to Stacey and her team!!

I experienced an honest, easy, hassle free sale on our car. Recommend going to Audi Bellevue.

John provided exceptional service when I brough my Q7 in to Bellevue Audi. Curteous and efficient with adding on additional recall service along with our yearly maintenance. Thank you

If I could give 0 stars, I would. Maybe even less. Deceiving and lying service department.

More details: My A5 has a really strange issue with front seats producing loud clunks, as well as something moving in the seat poking you in the back when breaking.

First time I took it in in January, they claimed everything was up to spec. I went online and checked with multiple other owners who of course said they had never ever heard this noise. I should ve realized then the dealership were straight up lying to me and that I d be better off asking for help elsewhere.

I still took it in again this month hoping that maybe working with the foreman would get me somewhere since he has been helpful in the past and comes across as an honest, skilled person. They kept the car for 3 weeks, supposedly doing something about the seats. 3 weeks! Yesterday I picked it up, it wasn t fixed. The driver s seat was made even worse. I reached out to them and instead of maybe doing more to fix it, they just referred me to the service manager.

I complained, to which the service manager called me and talked to me in such a condescending manner explaining basic obvious things like I was a little kid and not a car enthusiast who really cares about my vehicles. She was defending her technicians instead of trying to understand what really happened here. She was also obviously stating false things probably told to her by the technicians. She claimed they put loads of felt tape everywhere and really couldn t do more. She also said putting in new seats would do nothing since it s a design issue. For something that no other owner has ever heard, she claims it s a design issue. Of course, she refused to even consider making further efforts to fix the car and said I could go elsewhere if I wasn t happy.

I will either sell the car or try to get this fixed elsewhere. In the meantime, I decided to open the seats myself. What I found is absolutely no traces of the supposed loads of felt tape anywhere. What I also realized while investigating myself and from what I remember them telling me during their investigation, is that they were focusing on the completely wrong things here and were likely just rushing this to get this done quickly. Infuriating.

Best customer service ever, very professional, and warm environment! I worked with Kevin Fountain, who was above and beyond my expectations around handling my cars 35000 miles service . Great people, very customer oriented, including shuttle drivers Butch and Mike. Job well done!

Good dealership, great service.
I got my Q5 from Audi Bellevue, I shopped around and compared with local BMW, and Lexus, Audi Bellevue is no doubt the best in service, promotion, and of course I like Q5 better than X1 and NX. Drove my Q5 for a week now, I found it better than expected in build quality, drive and ride, and even the design details.
Overall, great dealership and great car, highly recommended, especially Dennis Min, for his excellent service.

Called this morning for a service appointment as my change oil light came on. Was told had times available today and offered me choices. I chose 10am. Dropped car off and heard nothing. By 3pm was sure it must be done by now and called in. Not done. Service advisor was unavailable to talk to and no time estimate was given. When he called back he insisted he told me 3-5pm. He did not. Had he I wouldn t be writing this. Then he said I should have told him when I dropped it off I wanted it sooner. I think it s a given that when you drop off a car for service you want it done as soon as possible and that you don t need to tell them this. At 5:30pm I finally got the call it was done. Right in the middle of rush hour and now I ll have to pick it up tomorrow. A simple oil change is now going to be 24hrs.

I understand covid restrictions which was his other excuse but waiting 24hrs for an oil change is unacceptable. To have a 10am appointment pushed to the end of the day is also unacceptable. One can only conclude that the other customers who dropped their cars off after we did must have been deemed more important for us to be pushed to the end of the day and end of the line.

We are newer Audi customers. Our company now own 2 we bought within 2 years. One purchased here and one we bought from the same salesperson who sold us the first one and had moved to Tacoma and had delivered to us. Both we service here and our next one was going to be purchased and serviced here as well. After being treated as end of the line customers neither will be happening again.

First class service, no hassles and very thorough. Hayden and Alex made the process fast and enjoyable. Definitely call or meet with them if you're buying a new car. Also loving my new Q5 TDI.

Purchased a used Cadillac from Audi Bellevue that turned out to have a broken seat. Audi sent it to the Cadillac dealership to have it repaired. Audi supplied me with a rental car and was very helpful while my new car was being repaired. Very pleased with how they handled the problem.

The experience with Audi Bellevue was the absolute best car-buying experience I have ever had. Matthew Sheehan was a pleasure to work with and was extremely helpful in all aspects of the car-buying experience. The finance department was just as helpful once I had made my decision to purchase the Q3. No "arm-twisting" and no playing the "finance" game. I was in and out in a short period of time. It was great!

I would recommend Matthew and Audi Bellevue without hesitation.

Convenient online scheduling - treated with respect and delivered on each and every promise once at the service department / made me feel like I was actually a valued client - not just a number! Highly recommend checking Audi Bellevue out - even if just for a consultation!
They are the real deal!!

Showroom ambience is good, the sales personnel are friendly and helped me find the right car for me!

I had a stellar experience at Audi Bellevue. I arrived punctually, dropped off my car, and service lasted a bit more than an hour. I waited in the lounge, where I was able to comfortably write. Audi Bellevue is a wonderful place to purchase/lease your car and have it serviced. Thank You!

Wonderful work, runs like a dream! Curteous and accomodations excellent

The sales person was very attentive to us. While she was relatively new to the job and the product, she did not hesitate to find the answers to the many questions we had. She was solutions-oriented and respectful along the way.

Great customer service satisfaction. Well response to all of my questions and respond to me before and after done very quickly. Meet all my expectations and give me a great loaner car as well. I will send my car to Bellevue Audi to do any service from now on. Great jobs team of Bellevue Audi. Thank you very much for your service.
Tony

Top class service from a top class service advisor, Kevin Fountain - Kevin was super knowledgeable about his product and also convinced me to purchase a new S3 for my significant other.

Our experience was very positive. Audi Bellevue did a good job managing the safety of their customers and was willing to listen to our needs. We are repeat customers and will continue to be.

We were debating leasing a vehicle for the first time vs. buying. Nico made it very easy and transparent on what would work best for our family. Did as much paperwork as possible via email and walked in and out with ease. Extremely efficient process. I really hate it when you spend half a day in a dealership for no reason. This process took maybe 20 minutes in the dealership.

My experience with Audi Bellevue was horrible and I feel generous giving two stars, but in the end Audi made it somewhat right. However, the whole situation was a fiasco and I cannot recommend Audi Bellevue to anyone. The sales process was fine. The managers were high pressure, but I don't mind those tactics so much. Everything from there went downhill. My apple carplay was not working from the start.The service department was extremely rude. Right off the bat confrontational and hostile saying they would need to confirm the issues but its hard to do and they probably won't be able to so I will just have to deal with the issues. They asked me where I needed to be dropped off and when I told them Seattle, they said they don't do Seattle and only drive people 5-10 miles. I looked it up and my home was 8 miles and 14 minutes away. Still they refused and so I requested the manager who stated the same thing. Eventually I was able to get them to drive me home. One of the staff told me they generally refuse to go to Seattle because they are cheap and don't want to pay the toll bridge. When I received my car, they said they updated the car and hopefully it would work. Sure enough, the car still had technical issues. I called service and they said they are awaiting for a new update and don't know when it will come out or if it will fix the issue. I may have just lived with it under normal circumstances but due to the rudeness I called the sales department and told them they cannot deliver a new car that does not work properly. It took about a week and 7 calls later to hear back from them. Finally the GM said they can't fix it so they will just take the car back and refund me. I was told the refund will happen on Monday or Tuesday. Wednesday rolled around and I had heard nothing so I called every day leaving voice mails to no avail. On the following Monday, I called corporate to complain and they became involved. Surprisingly, I heard back the next day and was refunded a week after I was originally told. Nothing was easy with Audi Bellevue, their employees were abrasive, and they sold me a faulty car. If you want an Audi, I suggest you go to another dealership.

Great service, informative, professional, 1st class operation.

I showed up about an hour early for my visit but I was put right into the que and instead of taking out a rental I was told they could have me finished up in under an hour. True to his word it was finished in 50 minutes and saved me 45 minute trips back and forth to my house twice. Great job and service. Tom

5 + star service. From scheduling to picking up, my service was seamless, efficient and pleasant! Will provided additional courtesy and kept me informed.

I'm a huge fan of Brandon L. and Audi Bellevue! Brandon has a deep passion for the customer, the brand, and is extremely knowledgeable in everything Audi. Brandon executed as promised and made my lease experience easy and enjoyable. I would highly recommend Audi Bellevue to my friends and family. Brock

It is IMPOSSIBLE to reach the operator. You cannot win over the unending loop of the automatic telly operator they have put.

Service this time around was excellent from beginning to end, despite a slight invoice mis-step due to computer issue from when I booked the appointment. This dealership has provided the needed service since I purchased my used A4 in 2011. Always responsive to my needs and deliver their work on time. They provide regular updates on progress by text so there are no unwelcome surprises.

drove 2016 Audi A8L 4.2 twin turbo.... this car was loaded with goodies inside and out. Comfort 10 out of 10, power to spare at all levels, smooth solid ride with unreal cornering. This car is a dream to drive, in fact, it is the most fun I've ever had driving. The new collision warning system and video screen for backing up and maneuvering in tight spots makes this one of the safest cars to drive. Best brakes on a big car you'll ever need. Love this A8!!!

Bought a new Q3 after the snowstorm from the previous weekend. Joe was very patient and pleasant to work with, and they gave me fantastic discount, citing the need to "move volume" that week due to the earlier closures. They also gave me a great deal on my trade-in (slightly above the average KBB value). Transaction was very smooth and no-nonsense. Probably my easiest purchasing experience ever, and I would highly recommend!

I wasn't the one buying the car, but I was impressed by the dealership as a whole. Both Melissa (sales) and Muhsin (Finance) were very polite and welcoming. We went in on a very quiet evening and the process was smooth. Prices are competitive, and they don't try to force you into taking accessories you don't want on the car. The price they list is the price you're going to pay. I don't mind haggling, but it was nice to know there wasn't going to be an additional $1000 for useless stuff nobody would be if it was an option. Overall, a very positive experience.

Overall, very good experience. I've got a very fair treatment and good answers to all my questions from Angela Chueh. Unlike with some other car dealerships, I haven't been pushed towards expensive add-ons and rather have been served with pros and cons of all the options. I believe that worked better at the end for both sides. After buying the car I've got a very useful tour of how to use all the car features.
The only part that I did not like that much was when working with the financing expert - that was a time when I felt in a little bit defensive position towards various expensive maintenance packages offerings.

They treat you very differently before and after you buy a car. One of their sales called me 5 times in two days trying to get me buy a car, and promised me many things, including a USB charging cable. Two weeks later, still no cable sent to me. So I called them 4 times, NONE of their sales manager was available in the entire morning! I don't know it's just this dealer or the entire Audi brand, but most likely this is the last Audi vehicle I will buy.

Jeff was excellent to work with to get an issue with my window tinting resolved. An unusual issue that he did a good job of letting me know what was required and completed the work to our agreed timeline. Having a nice loaner car was also appreciated. His friendly approach was nice.

The service adviser was very friendly and helpful. The service took a little longer than anticipated, but we were able to keep the loaner car over night.

Maybe Daniel is the best if I could hire him I would .He knows how to take care of people......

I got my car serviced here in February of 2020. 3 months later the battery died, low coolant levels, low washer fluid levels. I was not made aware of these imminent issues- when you do a yearly service all of these elements should be checked. When serviced this car never runs into issues with batteries, coolant and fluid levels within months, these issues come in atleast a year later. It gave me the impression that the service wasn t done properly. I then came in complaining about these issues and was treated like a low priority customer. Not sure if I want to return here for a new vehicle purchase or a service ever again.

Efficient and knowledgeable check-in. Service Maintenance completed ahead of schedule. Excellent customer service.

Worst experience. Staff was too arrogant to share the quark and features of the vehicle. Sad but true did not stand up to the brand name #AudiWorstExperience

Pocholo made it simple & easy to trade in my Subaru for a new Audi A4 and I couldn t be happier! He was clear, concise, and able to answer all my questions about the trade-in process/the car itself.

Terrible service and bad attitude. Lied to us about sending the paperwork for registration to our state. Couldn t tell us where the car was when it had been shipped. Totally incompetent without the level of service anyone would expect from a luxury brand.

We had a wonderful experience with Audi Bellevue & Cole Lancaster! Cole was very informative, helpful & patient. We would definitely buy from here again. I love my new Audi!

this was the easiest nicest place i have ever bought a car.
will go back again to get my next audi

Great experience buying a car. Cole Lancaster was the biggest help. He took a lot of extra time making sure I knew how everything worked.