Audi Bellevue Review

The 3 rating is because of Finance manager "wonnie", except that this dealer is pretty good.
wonnie is rude and doesn t know how to talk to customers , was asking questions about, and reply says how many times I need to explain you and she doesn t have patience , because of the sales guy, I bought the vehicle , his name is Danie.

I took my Audi Q7 in for suggested maintenance based on mileage. The service department took complete care of me and my car. When I returned to the dealership to pick up my car, it wasn't ready and would not be ready for a few more hours. I was provided a nice Audi A4 to drive home. A service member delivered my Q7 to my driveway that evening and took the A4 back to the dealership. I am very happy with the dealership and would recommend them to others without hesitation.

Alexis Mootz received me with my new Audi Q7 at the Audi Bellevue Service Department and helped me promptly with arranging to install my new Registration plates and tabs as well as replacement of black Audi Rings with chrome rings. She also arranged to deliver my car along with replaced parts to my home by Marvin after completion of the service. Excellent Service by Alexis and Marvin :) I highly recommend Audi Bellevue

Made my purchase easy... And I wasn't spending a ton on a new car .. I was treated like I was though.

In addition to the great customer service, I appreciate Audi of Bellevue's transparency throughout the service/maintenance process. A refreshing break from my other car service experiences.

Great folks who know about the product they are selling. Rio, Paul and Gene were wonderful in their work to focus on customer needs. Big thumbs up to the way they handle the business and make the process more welcoming. Highly recommended outlet to checkout.

Great customer service, even during the rather busy time I was there the staff went above and beyond.

From start to finish this was my best car buying experience. Cole was fantastic at providing me vehicle listings that suited my search parameters. Scheduling a test drive and trade in appraisal was smooth. Trade in value was extremely fair and better than other offers. The day of my purchase my schedule was cramped but the signing process was expeditious while all the financial aspects were transparent. Looking forward to enjoying my car and working with Audi Bellevue in the future.

Brennan in the service department is fantastic! He is extremely professional, has great follow-up, and is super friendly. I had my Q5 serviced yesterday and it was the best treatment/appointment I ve had since owning my vehicle/servicing at Audi Bellevue for 3 years.

I took my CPO A4 to Audi Bellevue just to get a wheel that I had curbed swapped out with a replacement wheel I had purchased. I did not have an appointment. A Service Advisor, Michael H., met with me, listened to my story and immediately started preparing the service order to take care of me. During his review of the records on my car, he discovered that the first complete service provided free through my Audi Care contract was about to expire. In the time I expected it to take to replace the wheel, not only was the wheel replaced but the tires were rotated, my car got a complete Audi Care servicing, and a complete inspection was done. Not only did Michael provide prompt, courteous, comprehensive service, he kept me from losing a servicing on my car that I had paid for and he provided a lot of information on what it means to be an Audi owner and the services available at Audi Bellevue--all information I should have been provided when I purchased the car at Audi Bellevue. Thank you Michael H. and Audi Bellevue for employing courteous, conscientious, and caring people like Michael.

It's hit or miss with the service department of the dealership sometimes. Usually it's great service but once in a while you'll get someone who's helping you and they're not that helpful or they don't believe you when you tell them you already checked your brakes yourself and there is something wrong. For the most part they get a good rating though. I love the loaner cars.

Working with William and the service department was a pleasure.

Ordering parts from Audi Bellevue was a comedy of errors. After a home burglary, it took over 4 weeks to order a replacement key when Audi told me it would be 3-4 days. There is a total lack of coordination between the parts and service department and there appointment processes is clearly broken.

My wife and I bought our brand new Audi A5 just 4 days ago. What can I say about the service and hospitality that I received? SIMPLY AMAZING! Quoc Quach (Benson), the Sales Specialist at Audi Bellevue WA was extremely friendly, easy to communicate with and caring person. We did not feel that we were forced to buy our Audi. My wife and I ended up sharing our unfortunate personal family situation that we went thru and still going thru with Benson. Why?? Again because he made us feel like his own family member. Not a moment that we felt like he was just a car salesman trying to just sell a car.
THANK YOU Benson for your service, hospitality and being a good human being! You have certainly earned our business for a lifetime and we will refer you to our friends/family looking to purchase Audi cars in the future. Audi Bellevue should commend you on your commitment, dedication and customer service skills!

Sanket & Khevna Mehta

Thanks to Quoc Quach (Benson), my sales person, was extremely professional and was always working for me and making sure I get what I want in the price I set. Overall my experience was great. I will definitely come back to Audi Bellevue for my next cars and recommend my friends to buy the cars at Audi of Bellevue

My colleague and I were in the market for Audi vehicles. Based on my previous experiences with the dealership I recommended Audi of Bellevue and so we went to test drive. The sales associate Benson was unprofessional and his answers were in a condescending tone of voice. As a matter of fact, during the test drive of a Q7, when I asked him about an optional feature, he had a sudden violent outburst which was absolutely uncalled for, especially with my colleague s wife and children sitting in the back. The fact that I recommended this dealership to my colleague, who is the head of our intensive care unit at our hospital, to say the least was extremely embarrassing. From my previous cross shopping of luxury cars, I know that this dealership has a great reputation, but unfortunately, this sales associate ruined our experience.

I've been here four times to have my Audi serviced and so far it's always been 100% satisfaction.

Buying a car through Audi Bellevue was a great experience. We had been shopping for a long time for a Q7 and knew what we wanted. They worked with us to give us the car we wanted at a great price. Chase was very knowledgeable and a pleasure to work with. We would definitely go back to Audi Bellevue for service as well as new car purchases in the future.

I recently purchased a vehicle from Audi Bellevue and was very pleased with the low-pressure and professional atmosphere of the team. Dennis M, our sales person was knowledgeable, courteous and helped round out the overall experience. Will definitely be returning for future vehicles

Worst service ever!! We bought our AUDI here and they promise an equivalent SUV every time we get service here. But now, they don t offer loaner cars as they are low on the inventory!! They change their terms based on convenience.

Audi had a manufacturing defect in one of the parts and we were there because of that, and added an paid internal detailing service. We were promised same day evening, and it was not ready. They said next day morning, and we were called to inform that they provided internal detailing to another SUV, and they need another day to complete service for our car!!!! Total mayhem. I would stay away from this dealership whatsoever

I love Bellevue Audi service experience. Very professional and they uphold the luxury experience not only in the car but in their service too!!

Brennan and his team provided great service. They honored the quote provided before doing the services even though the mechanic had under estimated.

Very easy to schedule a service appointment and very good customer service experience. They are very accommodating and provide service progress updates. I would recommend them.

Auto nation"s changes to the car wash is disappointing. They now have 2 customer lanes instead of 3, and open at 9am instead of 7am. As a result lines are always unreadablely long. This defocus on the customer is sad. While I would have returned to Barrier for my next car, I won't for Auto Nation.

i was serviced by Dave Sasslin, and was fully satisfied with the service. He converts technical explanation into easily understandable language, so that even non car person like me can understand.

I have been coming to Audi Bellevue for about 20 years now. The service is excellent, they take great care of their customers and I can always trust that everything will be done perfectly. Extra shout out to Dan Rubin s team...He s the best!

Service was fantastic, Lindsey was great. Service done faster than expected. It was everything I ve come to expect from Audi. I d never take my car anywhere else or to anyone else. Thanks Lindsey!

I just bought a 2016 Q5 from Ben Lin at Audi of Bellevue. I couldn't be happier with the entire experience. Ben knew everything about the Q5's from top to bottom and had great suggestions for how to best experience all the Q5 had to offer on the test drive. He was very much an advocate for me with in management in finalizing the deal. An all around awesome experience.

I had the intent to "window shop" for my next Audi as my lease was ending soon. I walked onto the showroom floor to look an an A5,. I was promptly greeted and asked if I needed assistance. I was given a few options to look at as I described what I wanted. Went for a test drive and was sold. My sales representative, Lena Lang, was absolutely amazing. She let me take the lead as I was very familiar with Audi cars and the surrounding area in which we drove. This is my 5th Audi (actually 6th if you count my girlfriend's Q5), and I am very happy!! This is by far the best dealership I have ever encountered. I look forward to returning in the future.

Audi of Bellevue was great to work with. Our salesman Joe was very knowledgeable and helpful during the whole process. They have definitely earned my business.
Thanks again Audi of Bellevue.

Mike was wonderful to work with on the purchase of our new Q7. He was knowledgable, accommodating (esp. helpful with our 2 year old along), and made the process painless. He kept us up to date with the order status and was very responsive. Iwe'll definitely go back to him for the purchase of our next car.

They were having two face.
They are looks a such as nice but working like bottle of the line.

Every time I take my car to Audi Bellevue my expectations are exceeded. Service advisors are excellent, shuttle drivers are extremely kind and the quality of work is superb. Thank you, Audi Bellevue! And thank you, Shane Harrington!

Helpful and expert people around to suggest what's good for you and your car. Thank you.

My 1st experience at Bellevue Audi i can say i was a bit disappointed. This is my 1st Audi and when checking in for 55,000 mile service appt. I wanted to learn as much as i can about my audi that i just purchased. I checked in with Shane and his communication with his customer was dry, aloof and overall flat and arrogant delivery. I asked Shane if they could check some things i was concerned about, as i was asking about the items, Shane made no eye contact and kept just saying mmmmm and he gave me the impression that i was wasting his time. I finally asked him "does mmmmmmm mean that is normal"? He replied firmily and blunt, "that means i heard you".

Later that day he called me and said that they found that the stabilization sensor on one tire needs to be replaced. I then asked him what did they find out about the transmission and engine? He replied very rude and said "those are all tied in"! His communication with his customers might not seem intentional on his part however as his customer he made me feel that I do not know anything.

This was my 1st and probably last visit with Bellevue Audi which is too bad because everyone else seemed very positive and upbeat and they actually cared about their customers however 1 bad apple can ruin the entire team.

Jack Capeloto

Bought an AutoNation car here - oof. It has had a ton of issues in just the 3 months I've had it. Not great.

We love our new Audi Q7, would definitely recommend shopping here. Benson was very helpful in getting us into the car we wanted.

This dealership has deteriorated in the past 7 years. Terrible buying experience. Worth driving to University Audi

Can t say enough about my salesperson, Rio Hoxha. He is well versed on all the Audi models and the unique features of each class. He is patient, polite and a pleasure to work with. Had a misunderstanding in regard to the financial side but that was quickly resolved by Rio and GM Mike Spencer. Super happy with Audi Bellevue

Impressed with the service experience!
Dan Rubin in Service always does a great job and communicates everything clearly and on time. We are very pleased with our experience and highly recommend working with Dan.

We had an awesome car buying experience with Chase at Audi Bellevue. We told him our parameters and he showed us the cars we asked to see and no one tried to talk us into a different vehicle. We left totally happy with a great deal on our new car! In fact, my husband who is never happy with car buying said it was the best experience we have ever had!

Not to mention, it is a perfect car for us, we are very happy to own an Audi!
Linda Kirkish

Awesome experience buying and servicing there! Due to my wife having a baby, I was late (out of coverage time) to do my 45K maintenance on my S4 (my third Audi there). But, Dan there is a great help and work with his management and got it all covered!!! Thanks!

Repeated routine service & sales fails.

-The dealer failed at correctly recording my service intervals correctly, so they tried to convince me the car wasn't due for service. When they admitted their fault, the service representative laughed that he had made the mistake a year prior. Don't count on them to tell you when your car is due for service!

-Don't expect the dealer to cover much if any warranty claims. They make it painful.

-Don't expect much more than a rinse if they offer to wash your car. For a luxury brand, it's almost comical the service this dealer thinks it's providing. Everything is done with half effort to check an Autonation box.

-The dealer went out of its way to charge me $3.60 for gas in the loaner when I had driven it less than 3 miles (I work close to the dealer).

Customer service isn't this dealers priority. My wife and I are in the market for a luxury SUV and we're steering clear of Audi Bellevue and Audi in general because of these guys. Their sales staff reached out to me for a potential upgrade and trade-in of our current car. I responded both times they reached out and they failed to get back to me on a potential trade-in or upgrade. We'll be looking into BMW and Mercedes SUVs. If you stick with the Audi brand, do yourself a favor and get your service done at Seattle Audi. Their service is much more consumer friendly and easy to deal with.

The Audi team are very nice and professional. My check tire pressure light came on when I was half way home from the dealership. Had to recheck all my tire pressures and reset the computer. Kind of a hassle.

I had service on my car in addition to interior and exterior detailing. The service was superb and the detailing was the best I have ever had (and very reasonable considering the quality of the work).

I am not one to usually like dealerships, but I will make an exception for Audi of Bellevue. They have been absolutely great to deal with and have handled the few issues we have had with our car promptly and correctly. Dave our service writer was most helpful and great with follow up and explanations without the feeling of being hustled into replacing other things that "might" need to be replaced.

The sales person was very attentive to us. While she was relatively new to the job and the product, she did not hesitate to find the answers to the many questions we had. She was solutions-oriented and respectful along the way.

Best Customer service!!! We bought pre-owned Q7 on Dec 11th. Paul and Joe were really good. We spoke to Joe at phone and scheduled the time. When we reached there Joe was with another customer, therefore, he asked Paul to show us the car so that we don't wait. We really liked it. We didn't have to wait et all. Paul was highly professional. He has cleaned the table with alcohol wipe before we sit there, following the Covid guidelines. He showed us the each and every feature of the car in parking lot . Paul joined us in test drive to show us more features. We were fine having him in the car and he was wearing his mask properly all the time. We took the car to our home, Redmond, to show our girls and Paul was totally fine with it. Our girls loved the car and we bought it same evening. Audi's customer service was highly respectful!!

Terrific service. After getting the run around from another dealer, it was refreshing to have such a quick, friendly dealership experience. Morton and Spencer were terrific. Thanks so much for helping me get the car I've had my eye on for the last few years.

For the past couple years when I brought my car into maintenance, it was quickly done by 2pm at the latest. I always book the earliest appt (8:15am) so I can have the rest of my day to do things. Communication was great and rep was proactive in letting me know the progress of the work being done. This past time I went, I dropped my car off at 8am for the earliest appt at 8:15am. By 3:40 pm, I didn't get any response so I had to called and ask my rep what's the status of my car. Rep said he'll call back in 30 mins after checking with technician. I didn't get a call back until 4:20pm saying it'll take another 30 mins for my car to be done (mind you the service department close at 5pm on Saturdays). I came to pick up my car at 4:50 and the paperwork process was snail pace. Rep/tech misplaced my key somewhere so it took them another 15 mins to locate my keys. I was out the door and in my car at 5:15pm and it looked dirtier then when I brought it in kcarwash left streaks of dirt on my car and side mirrors looked like it went through a paint shop.) Past maintenance experience was great but this last one was below average, so I balance it out for average.

I wish I could give negative rating to this most useless shop. They took my vehicle for whole day for a minor AC smell repair, wasting hours of my time doing absolutely nothing. All I heard back was some meaningless excuses and lies that even a 1 year old kid will not believe.

I just took out my car as-is and didn't want to spend even a single minute scolding them.

Since I have better things to do in my life than dealing with these irresponsible folks I am letting them off without suing them.

If you have no will to keep your promises to do your job, don't take appointments, don't keep cars and definitely don't waste hours of other precious time.

We worked with Ryan Ishmael on trading our car for a pre-owned VW Atlas. Ryan was very patient and provided a pressure free buying experience. The overall process is straight forward since no endless negotiations are necessary.

Very helpful and Knowledgeable. Also took the Time to answer all my questions I had. Will recommend to friends and others

First, I had to wait on hold for almost an hour to talk to someone to schedule my first Audi maintenance. When someone finally answered, the phone hung up. Not willing to wait again, i left a message for a call back. 3 days later, and no call back. I tried to call back a few days later, still a 20 minute wait time to talk to someone. I tried to book an appointment online, only to have the website tell me my VIN wasnt valid. FINALLY, I got ahold of someone to schedule the appointment for an oil change.

The dropoff was lengthy, taking almost 20 minutes. Then, I had to wait about 30 minutes for a shuttle to take me to work. I was told the car would be done by noon, but someone would call me when it was ready. At 130pm i called Audi and was told there was ONLY one person in the entire shop that could tell me if my car was done, and he was busy. So I was told I would have to wait for a call back. Finally, after getting a call back and being told it was ready, i asked for a shuttle to bring me back to the dealership. I was informed that the shuttle wouldn't be there for about 1.5 hours. I have meetings to attend all day and dont have time to wait 1.5 hours for a shuttle. My only option was to sit and wait, or to pay for an Uber to return me to the dealership. Once I arrived, the car pickup went fine.

Overall, a bad first experience and I will probably drive the extra distance to go to the Audi in Seattle. I have used dealerships for maintenance for 20+ years, going to BMW, Mercedes, Porsche, Inifiniti and even Ford and Nissan, and have never had this much of a headache to just get an oil change done on a 1year old car. I cant comment on price, as the first oil change is complimentary on Audi's.

Superb customer service, friendly and helpful staff. I purchased a used 2011 3 series BMW from Audi Bellevue. By far one of the best dealerships and sales staff i have ever dealt with. As a sports car enthusiast, I felt like i was working with a fellow sports car enthusiast from the start to finish. They will have my business in the future

The salespeople do not take enough precautions regarding COVID. Many salespeople did not wear masks, even after being asked,. They are not socially distancing, and touching all surfaces and they do not wipe or sanitize their hands afterwards.

They provide great service if they feel like they can get a sale, but they do not have great customer service if they feel like you won't purchase from them.

Had a great experience getting a new Q7 recently. My sales rep Angela was really nice and helpful, and Josh the sales manager really worked with me on a good deal. Only reason this is not a 5 star is the week before I talked to another sales rep (whom I will not name) who basically didn't seem to want to sell me a car.

Was in the market for mid size suv and X3 or Q5 were my choices. After visiting Audi, the customer experience was very different from the other showrooms. Vivian was amazing in helping me each time I visited to clear all my doubts & concerns and finally see me through get my Q5. Really appreciate her taking time into getting me into the new car. Thank You.

Always five star. Dan Rubin is always outstanding. Goes the extra mile always!!

Diana was awesome! We love our new (to us) e-tron. Their prices seemed super fair and competitive, and the process was low pressure. Will definitely be buying my next car through them. Thanks!

Ricky was great! He kept me up to date with everything that needed to be done, even when it meant they had to keep my car a few days longer. But I appreciate the heads up every step of the way! Thank you!

Awesome service! We've been there twice now for service on our car and they have gone above and beyond to take care of our car and us. Thank You!

Professional, prompt and knowledgeable. A positive experience

Comments from my wife Carissa and I: First of all our family Aunts and uncles, had mixed experience in past years about this dealership when they bought 2 expensive cars.

NOW we have the opposite experience mainly due to our sales advisor Melissa N and some of the others at the dealership in finance and Management. We were treated with no pressure but given lots of good info on the differences among various models of Q5 and Q3. We quickly realized that SQ5 was the one and did most of the pricing from home via text and email. Melissa N was very responsive and prompt and friendly, honest. Came in the next day and discussed more on price and tax issues and bought the car. After 2 test drives its a great driving car and has lots of features to learn, or if you don t want all the electronic gizmos, turn them off. I do prefer the various options-once you read the manual on certain topics its not so hard to get used to. But its up to you.

So in conclusion I will always use Audi Bellevue as my Audi source and especially deal THRU MELISSA N. BTW I have over the years bought 7 of my last 10 cars from Autonation in CA and WA and am pleased with their service and sales tactics. Little pressure and very fair. Bellevue seems to have hired the right people for this type of customer interaction. I tried other in both areas and was not so pleased too much pressure and not enough care.

I went into Bellevue Audi on a Sunday morning with a pretty solid idea of the car I wanted, but wanted to try a few other models before making my decision. The Dealer who greeted me, Joey, took me on multiple test drives in different vehicles and took the time to let me get a feel for each car. When it came time to talk numbers, Joey and the financing office presented me with a broad range of options, and negotiated with me until we reached an agreement. I was in a time crunch and needed to run an errand before signing the final paperwork, so Joey let me take my new car (which I didn't actually own yet) on a private drive to run my errand while they drew up the paperwork. Upon returning, completing the paperwork and making the down payment took about 30 minutes, during which time they filled up my new car's gas tank, installed my rubber floor mats, and gave the car a fresh wash and wax. I'm super happy with my decision to work with Bellevue Audi!

Perfect for what I was looking for out of a car buying experience. I came in with a good idea of what I wanted and what I was willing to pay. The experience was low pressure, and I feel like I got a relatively good deal on my CPO A4. Would recommend to those serious about purchasing an Audi.

The sales manager was very helpful in introducing the details of the car and pricing.

We had a great experience with them

I had a pretty good experience. They are quick to respond to emails and test drive requests. The prices are fair.

Wonderful experience test driving and purchasing, especially during this ridiculous COVID-19 pandemic. Ask for Tanbi! She's the best.

Dave was great. No hiccups in the entire process. Texted me when my car was ready and personally made sure that someone brought me my car and I was on my way. Very seamless.

First time here after relocating to the area, and I have to say this was the best customer service I have ever received at an Audi dealership. Curteous and actually on time! I had a waiting appointment and they kept their word in terms of how long I would wait for. They even beat their fair estimate. They also have a comfortable seating area with refreshments if you ve never been to one before. Highly recommend!

I always have a great experience here. While I mainly deal with David and Dan, everybody I have interacted with has been professional and courteous. They do a good and timely job and communicate well with their customers.

Very friendly representatives which helped me go over the car in detail. quick follow up calls.And paper work was really fast than I expected, it took less than 20 minutes. Highly recommend if you are planning to buy an Audi.

I recently bought a car from here. It was a nice experience and I really appreciate all the help provided by the sales persons Ben Lin/Sean Wrinkler and made a smooth transaction. I had to do a little bit of haggling though for the best price.

They didn't seem very interested in selling me a car. I went elsewhere and got much better service.

If you have the chance to work with Kaitlyn Perez, I would 120% recommend her. She is incredibly knowledgeable, personable, and was upfront and transparent with all questions I had before I chose the A4. Huge breath of fresh air throughout the whole car buying process, and the truly the best dealership experience I could ask for!

My experience was 1st class from phone intake to car delivery.
MarySaad

Appreciate the safety measures (Covid), the ease of dropping off and picking up the vehicle, and the new feature of having a video sent to me of the exam of my car done by the technician who checked it over - showing me the inside and outside (tires etc) of the inspection.

The service department at Audi Bellevue is awesome! and they have been ever since I purchased my Audi in 2014. Before that I owned a Mercedes also purchased at the same company and received identical superior service there.
Keep-up the good work.

Do not buy your car here. Better yet: do not buy an Audi. Ever. This review is for Audi of Bellevue's Service Department. Bought my brand new 2015 Audi at Audi of Bellevue in September 2014. Did all my regular service there.

In December 2016, at 31K miles, my clutch went out. Audi is telling me it's wear & tear and therefore not covered under warranty; saying that I'm responsible to pay the full amount of a new clutch - $3,800. Dan Rubin was my service advisor. I was treated like just another number. I then talked to the Service Manager- no help whatsoever. Kept patronizing me and repeating that it's wear & tear and that his hands were tied- totally unwilling to admit that a clutch doesn't just break after just two years, 31K miles.

Now I'm stuck with a 2 year old Audi, with an obviously faulty broken clutch, faced with having a repair bill of $3,800 for a new clutch replacement. That's the kind of treatment you can expect for buying a brand new Audi at Audi of Bellevue. Save your money, go to BMW of Bellevue and buy a BMW with the 4-year Ultimate Service warranty that covers everything - even "wear&tear" clutches.

We walked in unsure of what to do. No one approached us and asked if we needed help. I finally asked a guy what we needed to do to look at a used car we wanted and after that everything went great. Nick Taylor quickly brought the car around for a test drive. I was expecting to spend most of the day there, I have never purchased a car in less than five hours but this only took two and a half. Our time with financing and the signing of all the paperwork only took a few minutes. They gave us every bit of information about the car that was available, Carfax, Kelley Blue Book, what their own service department found and fixed. I will definitely recommend and buy from Audi Bellevue again.

Excellent service, was provided a loaner car, Julie was very helpful and the issue was resolved the first time! Would go there for service over a local generic shop next time, which charged me the same price for an oil change but forgot to replace the crush washer which caused a leak that Audi Bellevue had to fix. Luckily that shop refunded me, but I should have just gone to Audi Bellevue instead and gotten a loaner and better overall service.

Michael, our service rep, was extremely helpful and professional in explaining the repairs made to our vehicle. It s people like him who make us want to do further business with this dealership!