Antioch Toyota Review

Well it s kind of funny I bought a 2021 Toyota highlander call the service department TOYOTA in ANTIOCH and had a simple question concerning my garage door opener trying to set it up with my vehicle their reply was I don t know !!! They referred me back to the manual their customer service is not very good
I guess the service people are not well trained I ve had but if your car this dealership This might be the last

Had a crazy good experience here a couple of days ago. After looking at the newer Toyotas at another location, and then calling around as well, I knew exactly what I wanted, and the year, the specific features, etc. AND I wanted it used... however, two other locations said that my request would take a little time because leases aren't up on newer cars yet. They took my number, and with limited time left before I had to go to work, I made the best call of my life: Antioch Toyota!

The manager that answered (Heath/Keith?) was able to tell me in seconds about the perfect car, which after driving for a couple days, I feel like is life-changing. No, I'm not being overly-dramatic. I'm f'n serious! I had no idea the technology 2020s would have, but when I arrived, Frank was waiting for me and my Mom (cuz I car shop with Mom) :) and he had keys in hand and the door practically held open. He was friendly and professional and showed me some of the features that my (barely) used car has, and this one came equipped with them all! I am going to have to read the entire manual - and I already found some great youtube videos that tell you about the secret features! Insanity!

I got a great deal - their financing department was wonderful and they went as fast as possible, knowing I was now late to work. So my co-workers were upset when I arrived in the office, but I don't think I'd ever be unhappy driving to work again. I'll be happy driving everywhere and I appreciate the extra awesome customer service I received on top of getting the best car of my life... with a Toyota Certified used coverage on top...!! What?! So no worries about losing keys, new tires, windshield cracks, or ANY other repair, for a long time! (Ironic, because I had bought brand new tires for the car I ended up trading in, just earlier that same day.) Oops!

Thanks, Antioch Toyota. I've even had a nice follow-up from a couple of staff making sure I'm happy with the purchase. I'm so happy, that I'm already looking forward to getting service done with you, when it's time.

Don't go here unless you purchased your vehicle here. Having trouble with my after market car alarm that was installed by Concord dealership was hoping someone could take a look at it and was told antioch uses different alarms than Concord and I should go back to concord. Thanks!

Excelent service ask for Sonny a very honest and helpfull salesman
He spend more than 1 hour answering all our questions we didn't feel any pressure!!!
We highly reccomend Sonny !!

This is the most terrible place to buy a car, be careful they want your money be careful people don t buy a car in this place, my wife buy a car for 27k now she gonna pay 45k this is ridiculous.

Over the years I have purchased cars from close to fifteen dealerships and never have the kind of experience that I have had with Jim and the internet department! I was better by far in all aspects than I expected!

I had a great truck-buying experience here with Fisel, Jim, and everyone at the Internet Sales Department. I worked with them via email and over the phone to arrange a price, pickup time, and the specs of the truck, then seamlessly purchased it as soon as it arrived. I'm not someone who enjoys the vehicle-buying process but Antioch Toyota definitely provided an ideal experience for me and I would buy my next one there too. Couldn't be happier with the way it worked out.

Our experience at Antioch Toyota was great and we would definitely buy our next car from them.

I first interacted with Jason Wood from the internet sales team over email and he sent me a link to the Antioch Toyota website which listed all the car models available and their prices. For each car, the website provided a breakdown of how the price was calculated and additionally provided line item prices for any extra options and accessories. The website made comparing different vehicles and selecting one that was right for my needs very easy.

I talked to Jason over the phone the next day and he was very polite and helpful. He confirmed that the Camry model that we were interested in was in stock and told me what the out-the-door price would be. I mentioned that me and my wife would be taking public transit up to Antioch to buy the car and he even offered to pick us up from the BART station.

When we arrived at the dealership, Jason greeted us and took us for a test drive. He explained all the features of the car, the warranty, the service schedule etc. and completed all the paperwork very promptly. We were out of the dealership with our new car in around 2 hours. Overall, both me and my wife were really impressed with Jason. This was the first time we bought a car from a dealership and we were not sure what to expect but Jason made the whole experience very smooth and efficient.

At the time of the purchase, I had wanted an alarm system installed in the car. The next day after the purchase, I changed my mind and told Pamela Graupe, the customer relations manager. Pam guided me through the steps I needed to perform in order to get a refund. She has been very easy to get in touch with all throughout this refund process and has kept me informed about next steps. I really appreciate how easy to reach Pam is and how she goes an extra mile to make sure that the customer receives excellent service.

Mr. Billy Pierce was very helpful with his honest and candid advice. We had an excellent experience getting our first car here at Toyota Antioch.

When my dad paid for the car repairs they forgot to bring his car up to him so we had to ask them to bring it up. Normally when he pays the bill they automatically bring up the vehicle.

Antioch toyota service department it's fraud they charge me for sentatic oil but they put regular when I open the hood and found out they not even said sorry they said give us another one hour supervisor Daniel was very rude no apologize nothing don't go there. ..

They are doing better than before but a lot to be done on customer Service

I had good experience in Antioch Toyota. the sale is really nice and helpful. Buy a car and finish all the paper work within 2 hours.

Since being customers here my husband and I have had nothing but positive experiences. Their service department had always been helpful and accommodating. Johnny had always been or service specialist and does great.

Since our move we almost left the Antioch family to go to another office but Eddy was very helpful and it is good to stay

The worst customer service ever.
My Toyota car was having problem, The car was diagnosed . I found out one of the parts of the car was recalled. Then I tried to make appointment but when Antioch Toyota found out that its was recalled issue they refused to make appointment with me. Eventually i made appointment and took my to Toyota. After inspection they told me they could not find any problem. What about changing the recalled parts? Very bad attitude towards customer. Unprofessional.

They are very loaded, they push too hard and they get angry if you don't buy. That is not good,

They are wonderful people, honest and very friendly. I would love to recommend them. This is best Toyota dealer in the bay area.

I had good experience in Antioch Toyota. the sale is really nice and helpful. Buy a car and finish all the paper work within 2 hours.

This rating is for John in the service department. Frankly, overall, I'd give the dealership a slightly lower rating, because......well.....dealers. Still better than average, but John really shines in his professionalism and ability to represent Toyota in a positive and really affirmative way. Deal with him when you go for service, if possible.

Great Customer Service. If you want your Toyota serviced, see Eddie Hildago.

Excellent dealership as usual. We got a lease from them for a RAV4 3 years ago and the great experience I had with their Online Sales manager Jim Benham in 2014 stuck with me until it was time for me to get a new one this year. So when it was time for me to shop around dealers for another vehicle this year, I again visited several brand dealers as there were a lot of great options available now. At the end of this 2-month search, I ended coming back to Antioch Toyota, and the experience that I had for this new buy was everything I have hoped for from Jim and her sister Anne. They are living examples of why Toyota's reputation for not only excellent quality vehicles but also excellent customer service has been legendary. Jim & Anne were very professional, always courteous, never pushy, and they patiently carried me through this search and buy process despite some unexpected personal challenges I had to deal with. I couldn't ask for a better treatment from a dealer like they did. Antioch Toyota is very fortunate to have Jim Benham on their side.

My name is Rolando C. and I have been a customer at Antioch Toyota since 1995, I have purchased three cars and a truck at that dealership. Well, I came into the dealership yesterday in hopes to get a Certified Used Camry with low mileage on it in exchange for my 2013 Avalon that I purchased on 10/2013 and which in excellent condition; I am trying to lower my monthly car payments because I have a new baby coming and don t need to be paying such high monthly payment.

I found exactly what I was looking for, the price was right, the monthly payment was going to be exactly what I was looking for and the care ran beautify. When they run the numbers, the supervisor told me that there was absolutely nothing they could do for me unless I was willing to put $12,000.00 dollars on top of the value of the Camry, and I would have to pay for the Camry and for the $12,000.00 dollars that I still owe for the Avalon and that my payment would probably be over $500.00 dollars a month, in other words I would be paying for two cars. They valued my Avalon $4,000.00 dollars below Blue Book to begin with and they forgot about MY LOYALTY to ANTIOCH TOYOTA. There is no customer care for FORMER CUSTOMERS such as myself, actually I have been repeating customer at ANTIOCH TOYOTA for the past 20 years. THANKS ANTIOCH TOYOTA I AM DONE WITH YOU. You need to take care and be loyal to old, repeating customers that keep coming to your business such as myself.

This was the fastest and the easiest buying experience I had thus far. The sales man is very transparent with their pricing and offers no pressure to buy.

Weak communication and no communication in buying a truck, bought from concord toyota instead

I only got sales emails from Frasel in internet sales. No return calls from him or the "sales manager" when I left voicemails or responded the emails in question.
No-one answers the phone.
No-one seems to be there.

Taking my business elsewhere.

Don't go here. You will get way better prices everywhere else. I've bought a lot if cars before and they're not willing to negotiate here. Pretty sad

Everyone I dealt w/ was super friendly & accommodating. They were straightforward & the paperwork was fast & easy. Thank you to Tanya Kimes for getting me the car that I really wanted!

Bad service don't waste the time here. They don't care about customers

Great experience didn't feel pressured and they worked to get us a great deal.

Very professional from sales to upper management, very accommodating not applying to much pressure.

By far the worst dealer ship I've ever gone too. Sold me a car that lasted two months. Transmission went out. No communication in the facility. They give me the round about every time I call with the wrong information. I don't recommend this place to anyone.

Love my New 2019 Toyota Highlander ! Great Service from Antioch Toyota! Thank you Ahmad and Sales team for the great Service! This is the second New car I have bought from them I am a repeat customer!

Very attentive staff, but be prepared to be welcomed because they are all about service and will approach you quickly. I like that there was really no pressure when I was looking.

Got a great deal. Wonderful, no pressure, sales team

Very professional. Very family friendly. Very thoughtful. My only problem is that they are very expensive.

Always, friendly and helpful. They are honest which can be hard to find in a dealer. Over the years we have purchased 4 vehicles from them and have our cars serviced there.

Customer service needs significant improvement. The check-in is slow because only one person is responsible for checking in cars. Drop-off is also unreliable because only one driver is assigned. If you missed a drop-off, you have to wait at least an hour for the next one.

We went there looking for a car for my youngest daughter, the salesperson was very attentive to her needs and showed her cars that was and similar to what she was looking for. I would recommend this place.

I bought my used Prius V a few months ago. I was apprehensive about being at a 'dealership'. I've had a few bad experiences before. This time it was very pleasant. The salesperson was professional and courteous. He was not 'pushy' or condescending. They were able to answer my questions and address my fears. I had pre-approved financing from my credit union. They gave me a better rate and deal. The price was reasonable (fair market value). I have been happy with the car and dropped it off for service today. The service team was knowledgeable and helpful.
I would consider buying from here again and I recommend this dealership to my friends.

Greeted me by name, respectful, tasty coffee while I waited for excellent service.

Don't have your older parents go to this dealership alone. They will sell them a used car above the KBB and see nothing wrong with it. And never once tells them that they can buy a brand new model, with 0 miles on it instead of 20k for only 3k more.

Thanks Antioch Toyota, very classy.

Polite and helpful. If they dont know the answer they will find it.

They are always the best, excellent customer service

All of the employees are great customers service. It's always a pleasant time for me to get there during waiting for a car service.

Absolutely horrible. I rarely ever feel the need to leave a review somewhere. I brought my brother in laws car here for an oil change and I got nothing but frustration.

Was told my car could be held until 5 (I dropped it off 12) and I said that's fine. I did not get a call until 530. I informed the service attendant who called me that until 6 on the dot as there was traffic. He said that's fine and to just tell the cashier my last name and she will help me out.

I arrive at 6 and the cashier is closed. I am able to find and speak with the cashier and she says that she can't help me because none of the service guys gave her my key so she couldn't help me.

So she told me to come back in the morning. I asked her what time and she said they re open at 7 and I asked about 3 times to confirm the time. And she confirmed every time.

The next morning I arrive at 7 to find out that they don't open until 730 on Saturdays. So i wait until 730. At 730 the door is open but the cashier window is still closed. At this point one of the service guys comes by and asks if I am waiting for a car. I tell him that I am which he responds by saying that the cashier doesn't come in until 8.

My son and I had the best experience ever, working with Jim and his sales team. Thank you so much for going the extra mile and getting him the blue color that he really wanted. The 2019 Corolla is the 11th. Toyota we'v purchased. You just can beat Toyota's readability, I'm sure it won't be our last Toyota. Many thanks, Happy Holidays

I was able to trade my vehicle in for a good deal, and the associates helped me find a car that met my price point. Fizal from the internet department was able to get me great discounts as well for my new Camry!

Great experience!!! I'll refer this dealership any day.

They are always the best, excellent customer service

Just purchased a car from Antioch Toyota and couldn't be happier with the process. We worked with both Sonny and Ahmed and both of them were professional, kind and informative. In fact all of the staff we worked with were helpful. They treated us with curtsy and respect. The financing process was easy. I am very happy that we purchased out car from this dealer.

Great place to look for car didn t buy one but salespeople are curtious and don t press you hard

Sales person I dealt with seemed pleasant and knowledgeable, but the finance team...be careful of them. They threw in a "free" maintenance package, some NSD membership thing and GAP coverage. I didn't want any of it. I said just take it off the total if you have that much freedom to "move" the money around. They said no, very shady. There is no such thing as free. Why the hell would you offer TOYOTA maintenance on a Mercedes? Makes no damn sense. They also financed through Toyota financial when I had requested my own bank.

Very Prompt Service. Knowledgeable on the Toyota Platform. Ask for Sonny

First off, do yourself a favor and bring your car elsewhere. Brought my car (a Subaru, but have a Toyota warranty) in due to uneven wear on the passenger rear tire and noise coming from the same wheel. Was told it would take 2 days and I'd have my car back. Took them 9 days in total, each time I talked to them they said it would be ready the next day which forced me to sit around and wait thinking I would pick my car up the next day.
When I finally got it back I took a trip to Tahoe and noticed the same noise from the same wheel. Looking over the paperwork they changed the driver side rear wheel bearing and somehow, in the 9 days they had it forgot to address the passenger rear tire or perform the alignment THEY recommended I get. Was required to bring my car to a different shop to get the alignment Toyota somehow forgot to do in the 9 days they had my car and my car car is still making noise from the passenger rear wheel. Only difference is that now I am just over my 36,000 mile warranty. Again, just bring your car elsewhere.

Good people, just found the new Honda Accord to be a little more roomy and the 2.0 Turbo Touring Accord engine competes well against the Camry's XLE.

Nice support advisors, came in for basic oil change.

My wife and I just picked up our new 2017 Highlander from Jim Benham at Antioch Toyota.
I have to say that this was the probably the best experience I've had at a dealership.
Jim and staff (Anne, Pamela and Fisal) were great.
Jim listened to our needs, quoted us a fair price, ordered the exact vehicle we wanted and kept us informed from order to delivery. Done deal!
We are very happy with our decision to purchase from Antioch Toyota.
Thanks Jim!

.
I love it at Antioch Toyota and my kids do too!
Thank you for making us feel so at home !
The staff is amazing and they took good care of my family and I .
I love my new car too!!
her name is faith
I will be back for my oil change soon and to visit and get another banana muffin

AJ was really great! He spent a lot of time and showed us many used cars on the lot. Gave us lots of options. I recommend Antioch Toyota!

I have bought every car I have owned there and they have free coffee and muffins.

Great customer service from Service Advisor Jonathan Carter! I was having problems with my Prius key and Jonathan resolved the problem in a few minutes, and I was back in the drivers seat! Very professional, customer service oriented, and respectful. 5 Stars Plus!!!

Bought 3 vehicles from them no issue's service pretty good. Workers got respect to customers.

Poor customer service. I was car shopping for a new or used Toyota. The sales people (3) different ones had no idea about the product they sell... Toyota's! I was asking general questions and they just blurted out random things that weren't even correct. Instead of saying "I'm not sure I can check for you" they just said words and incorrect information. I guess I was asking too many questions about engine size, curb clearance, towing packages so they kept passing me off to other sales people. I gave two stars because I stopped another time to check out parts/service for the Toyota I bought from another dealer and the manager asked me if I needed help. I informed him I did and also about my previous experience and how I ended up buying from another dealership even though they had a car I liked better. I just want honesty and factual information about a car I'm buying. He was apologetic and appeared open for general feedback about customer service. Hopefully they will review basic facts about Toyota's to the sales people so they can be more helpful.

I have to say, I have driven from San Benito to Antioch. I went back to Frank Faiez. He help me wth a lease in 2016. He is awesome. No pressure, friendly, honest, etc. I will see him again in three years when my lease comes due again.

First Toyota purchase experience after owning a Lexus and Acura. This dealership deserves the award of the best bait and switch out there. Their car salesmen hover outside and pounce on you before you even fully exit your car after arriving. You literally cannot look around without one following you around. They posted an ad which gave a number of discounts including a Toyota loyalty discount, after looking at the car and agreeing the purchase it, the switch came, they couldn't offer me a whole host of discounts including Toyota Loyalty because the model I was buying didn't have the discount - Even though their newspaper ad showed the discount.

Upon me telling the sales man, about the newspaper ad, he rudely said this isn't their ad, I then pointed out the same ad on their website, and his response was "Well, this is Toyota making these ads not us..." but is complete bogus. I tried to push the issue of why am I paying for their mistake if their ad is incorrect, they should honor it, and he replied, "Look, Im not going to be able to feed my kids with the sale of this car, so do you want the car or not?" Seriously! I tried getting in touch of their "customer relations" person, and left a voicemail - of course no response until now.

I learned that its either Toyota or this dealership that has deceptive practices, I would think its this dealership. Don't trust this dealership with such a huge purchase, there are many other Toyota dealers and other car manufacturers to look into. I for one, will never even look into Antioch Toyota in the future! It doesn't help even if you call in prior to going to confirm a price, because they just said "Yes, thats the price" and all they want you to do is come into the dealership. I went from Fremont to Antioch just to purchase a car and this is how they treated their customer. Never again!

I had lowtire pressure, they said i needed to change my tire for $200+, i went to America's tire, they patched the tire and went another 30000mi. This place is horrible. The salespeople are sleazy.

terrible service.
Came in over the weekend to look at cars. One salesperson was helping my husbamd and i and just walked away all of a sudden. Another salesman came up to help so we asked to test drive a vehicle and they said they were too busy. how can they be too busy when there was a bunch of salespeople standing around hiding in the shade? There weren't any other folks even in the lot looking at cars.

I left and went to Concord Toyota and had a much better experience there! Will be purchasing my car from Concord.

Went there with my son to buy a car. He ended up buying one there but probably could have spent less somewhere else.

I bought a 2019 Toyota Highlander and the sales person (Sony) was offering the stars in the sky To sell the vehicle it was the end of the day and he seemed desperate to sell the vehicle. I will not mention details but definitely will give one star to the employee not to the dealership. Sony be clear and honest to the customers on what they are getting!

Took a shot at trying this Toyota spot out a 2nd time today and Fail! I m amazed at how these service reps, get trained, to make up numbers and then not own up to it when it s time to pay the final bill? Went in for an oil change, then they said it was time to do the 60k miles maintenance, total came up to $511. $511 right and mind you I had somethings done like 3 months ago that had to be done again today. I show no service light nothing my car is good! Anyhow I had a 10% discount cause of the coupon I received from Toyota, then the rep also told me he verified with my 3rd party warranty that they would cover $85. The rep made it clear that i would get both the Toyota and my warranty s discount. When it was time to pay, my warranty was no where to be found on the bill I literally confronted the service Rep and told him. No we agreed on both discounts, he then tried to play it off like he never said that. I Kidd you not I went over it with him on multiple occasions. Customer service here is unbelievably Bad! I even left a message for the Service manager Mark today. Hopefully he contacts me back as well.

The worst sales department ever you can expect
Starting from the sales workers (Carlos) who may lie to you just to bring you there and not to forget the sales manager when I call him to complain about the bad experience that received there and he told me I will investigate that and I will call you bake and he never call me back. At the end the worst of all the guy who receive the calls in the sales department who hung up in every call I called him today

Shame on you Toyota to have bad or the worst dealer in USA

Great experience! My car was ready as expected, and the whole transaction proceeded smoothly. Thank You!

PLEASE DON'T BUY A VEHICLE WITH THIS COMPANY. Someone used my ssn# at this place and tired to call the dealership and get stuff handled they didn't want to help me. Steve the sales manager was supposed to call me back never did I had to call them everyday and never received a call back from them when I spoke to another guy named Michael he was very RUDE. SO PLEASE DON'T BUY A VEHICLE FROM THEM

I only shop with the Internet sales department. .I like Ann. No pressure and she answers all of my questions in regards to a new purchase.

Best dealer around! I got the best car and best rate ever imagine. Cuatomes service is oustanding