kase ioelu

Review of Antioch Toyota

Took a shot at trying this Toyota spot out a 2nd t...

Took a shot at trying this Toyota spot out a 2nd time today and Fail! I m amazed at how these service reps, get trained, to make up numbers and then not own up to it when it s time to pay the final bill? Went in for an oil change, then they said it was time to do the 60k miles maintenance, total came up to $511. $511 right and mind you I had somethings done like 3 months ago that had to be done again today. I show no service light nothing my car is good! Anyhow I had a 10% discount cause of the coupon I received from Toyota, then the rep also told me he verified with my 3rd party warranty that they would cover $85. The rep made it clear that i would get both the Toyota and my warranty s discount. When it was time to pay, my warranty was no where to be found on the bill I literally confronted the service Rep and told him. No we agreed on both discounts, he then tried to play it off like he never said that. I Kidd you not I went over it with him on multiple occasions. Customer service here is unbelievably Bad! I even left a message for the Service manager Mark today. Hopefully he contacts me back as well.