Our experience at Antioch Toyota was great and we ...

Our experience at Antioch Toyota was great and we would definitely buy our next car from them.

I first interacted with Jason Wood from the internet sales team over email and he sent me a link to the Antioch Toyota website which listed all the car models available and their prices. For each car, the website provided a breakdown of how the price was calculated and additionally provided line item prices for any extra options and accessories. The website made comparing different vehicles and selecting one that was right for my needs very easy.

I talked to Jason over the phone the next day and he was very polite and helpful. He confirmed that the Camry model that we were interested in was in stock and told me what the out-the-door price would be. I mentioned that me and my wife would be taking public transit up to Antioch to buy the car and he even offered to pick us up from the BART station.

When we arrived at the dealership, Jason greeted us and took us for a test drive. He explained all the features of the car, the warranty, the service schedule etc. and completed all the paperwork very promptly. We were out of the dealership with our new car in around 2 hours. Overall, both me and my wife were really impressed with Jason. This was the first time we bought a car from a dealership and we were not sure what to expect but Jason made the whole experience very smooth and efficient.

At the time of the purchase, I had wanted an alarm system installed in the car. The next day after the purchase, I changed my mind and told Pamela Graupe, the customer relations manager. Pam guided me through the steps I needed to perform in order to get a refund. She has been very easy to get in touch with all throughout this refund process and has kept me informed about next steps. I really appreciate how easy to reach Pam is and how she goes an extra mile to make sure that the customer receives excellent service.